hussein magdy
Recruit
- Messages
- 8
first of all i wrote a review on xm page but i need to wait 3 days for it to be published
my account balance was 553.94 $ i requested a withdrawal of 255.44 . And xm sent me a msg that my request was processed though i'm still waiting for the money to appear in my account, i believe that. for the record i'm registered on one of their promotions which require a minimum balance of 500$ i went to customer support and asked is it ok to make a withdrawal because i'm thinking of making one and i'm registered in the promotion, i don't want to do anything wrong, the agent said it's ok as long as i had 500$ when registered and as long as i have 500$ if wanted to register the next month.
the same day of that withdrawal my account was blocked from trading and a 2 trades on 2 different account (hedge) the with same stop loss and take profit was closed > was testing an indicator with the inverse strategy and wanted to calculate max draw down on each.
when i contacted customer support to ask why my trades were closed they said my account was blocked, I asked why they told me that they know nothing and that i've received an email with reason (I never did), I told them that i didn't they told me that i was sent to again ( I never received that mail) i asked to be connected to that department who only knows the reason for that block to now why did they do so, the agent told me that's a final decision (i felt like it's a **** off) i closed the chat frustrated of the treatment and sent an email to customer support which should be processed within 24 hours asking why was i blocked and asking about that email which containing the reason knowing that i didn't do anything wrong after the 24 hours passed i didn't receive a reply !! rather than that 80% of my remaining balance vanished to find only 62.5 $ remain i contacted the customer support (live chat) again, they told me that they don't know anything and that they have asked the department to resend me the mail. honestly i think that they are stalling to steal my money if i do nothing, i want everyone who is thinking of opening an account with them to think twice, and i would like to have your help retrieving my money.
my account number is : 54161285
my account balance was 553.94 $ i requested a withdrawal of 255.44 . And xm sent me a msg that my request was processed though i'm still waiting for the money to appear in my account, i believe that. for the record i'm registered on one of their promotions which require a minimum balance of 500$ i went to customer support and asked is it ok to make a withdrawal because i'm thinking of making one and i'm registered in the promotion, i don't want to do anything wrong, the agent said it's ok as long as i had 500$ when registered and as long as i have 500$ if wanted to register the next month.
the same day of that withdrawal my account was blocked from trading and a 2 trades on 2 different account (hedge) the with same stop loss and take profit was closed > was testing an indicator with the inverse strategy and wanted to calculate max draw down on each.
when i contacted customer support to ask why my trades were closed they said my account was blocked, I asked why they told me that they know nothing and that i've received an email with reason (I never did), I told them that i didn't they told me that i was sent to again ( I never received that mail) i asked to be connected to that department who only knows the reason for that block to now why did they do so, the agent told me that's a final decision (i felt like it's a **** off) i closed the chat frustrated of the treatment and sent an email to customer support which should be processed within 24 hours asking why was i blocked and asking about that email which containing the reason knowing that i didn't do anything wrong after the 24 hours passed i didn't receive a reply !! rather than that 80% of my remaining balance vanished to find only 62.5 $ remain i contacted the customer support (live chat) again, they told me that they don't know anything and that they have asked the department to resend me the mail. honestly i think that they are stalling to steal my money if i do nothing, i want everyone who is thinking of opening an account with them to think twice, and i would like to have your help retrieving my money.
my account number is : 54161285