Pharaoh
Brigadier General
- Messages
- 20,308
But I believe that chat agents can forward any issue about the company to head person.
Chat agents, like all support agents, tend to try to do as little as possible to earn the tiny amounts they get paid. Expecting one to take the initiative like that for a non-client is likely to result in disappointment.
The person with the complaint needs to send the link via chat and via email to all available addresses for the company.