Hi there guys,
I am having serious problem with this binary option broker called XP Markets. These that follows are the evidences that this broker is a huge SCAM:
1) As soon as you open an account with them, they will rush to contact you in order to get you a bonus, because they know that after that in order to withdraw your eventual winning, you must fulfill 40 times the amount of the Bonus... but this is normal to every broker out there.
The problem is that after you deposit your money in, they will completely disregard any of your e-mails, especially if, like I did, you decide to refuse their bonus.
I have sent them about 10 emails and I did not receive any reply, at all.
2) If you ask them (obviously, before you make a deposit, forget asking later) how long the withdrawal process would take before reaching back your account, they will tell you about 3-6 days. (I have all the e-mails as proof).
I have made a withdrawal request the 29th of March and it is still in pending process. That means they have not decided yet if releasing my money, even though, I have already provided them with all the documents and copy of credit card they ask me to send. They just ignored my emails.
3) They claim the following:
"To satisfy all those who trust us, we are working every day to offer you an efficient 24H/24 customer service available via online chat, customer support is also available to you by e-mail at support@xpmarkets.com or by phone: UK: +44 20 36 27 92 45, US: +1 313 3555536"
First, the telephone numbers don't work, at all! The UK number is completely mute, like there is not line connected to the number and the US number just rings forever!!!
Second, the online chat is a joke! you press the pop up to chat with someone live, he/she is never available, you will get a windows asking you to leave your details, they will never answer!
Third, mail support, as I told you above, forget it.
All this that I am writing about is verifiable from anybody... just try to give them a call for any reason or try the online chat and you will see what I mean.
Be aware to do business with this company...
I will file a court case with forex peace army if at the end of this week they will not contact me or send my money back. I have to wait because according to their Terms and Conditions they have two weeks time, after the withdrawal request, to send the amount back to the customer's account. Since my withdraw has been made the 29th of March, I have to wait till the end of this week to officially call them SCAM.
If you had the same experience and you managed to get your money back, please, help!
I am having serious problem with this binary option broker called XP Markets. These that follows are the evidences that this broker is a huge SCAM:
1) As soon as you open an account with them, they will rush to contact you in order to get you a bonus, because they know that after that in order to withdraw your eventual winning, you must fulfill 40 times the amount of the Bonus... but this is normal to every broker out there.
The problem is that after you deposit your money in, they will completely disregard any of your e-mails, especially if, like I did, you decide to refuse their bonus.
I have sent them about 10 emails and I did not receive any reply, at all.
2) If you ask them (obviously, before you make a deposit, forget asking later) how long the withdrawal process would take before reaching back your account, they will tell you about 3-6 days. (I have all the e-mails as proof).
I have made a withdrawal request the 29th of March and it is still in pending process. That means they have not decided yet if releasing my money, even though, I have already provided them with all the documents and copy of credit card they ask me to send. They just ignored my emails.
3) They claim the following:
"To satisfy all those who trust us, we are working every day to offer you an efficient 24H/24 customer service available via online chat, customer support is also available to you by e-mail at support@xpmarkets.com or by phone: UK: +44 20 36 27 92 45, US: +1 313 3555536"
First, the telephone numbers don't work, at all! The UK number is completely mute, like there is not line connected to the number and the US number just rings forever!!!
Second, the online chat is a joke! you press the pop up to chat with someone live, he/she is never available, you will get a windows asking you to leave your details, they will never answer!
Third, mail support, as I told you above, forget it.
All this that I am writing about is verifiable from anybody... just try to give them a call for any reason or try the online chat and you will see what I mean.
Be aware to do business with this company...
I will file a court case with forex peace army if at the end of this week they will not contact me or send my money back. I have to wait because according to their Terms and Conditions they have two weeks time, after the withdrawal request, to send the amount back to the customer's account. Since my withdraw has been made the 29th of March, I have to wait till the end of this week to officially call them SCAM.
If you had the same experience and you managed to get your money back, please, help!
