Keith Garrod
Recruit
- Messages
- 1
I deposited money with AAAFX in order to trade with Zulutrade - the two of them seem to be the same company.
The signals I had chosen from Zulutrade did not perform on my live account so I decided to withdraw my funds.
AAAFX refused to refund the funds to the credit card that I used to deposit them - WHY?
They asked me to provide bank account details and withdraw the funds to my bank account. I provided the required details.
After ten days of making a withdrawal request on the website, nothing had happened, so I enquired with the 'live chat' support line. They said there was no problem but it would just take some more time.
I enquired every day for the next few days. Eventually I was told that I must resubmit images of my credit card and a copy of my credit card statement. I was told that this is a 'new requirement'. They hadn't bothered to inform me of this requirement.
I had already (reluctantly) uploaded images of my card and am not prepared to supply a copy of my bank statement to them because they are clearly dishonest and I am concerned about the possibility of identity theft.
They refuse to return MY MONEY to me.
The signals I had chosen from Zulutrade did not perform on my live account so I decided to withdraw my funds.
AAAFX refused to refund the funds to the credit card that I used to deposit them - WHY?
They asked me to provide bank account details and withdraw the funds to my bank account. I provided the required details.
After ten days of making a withdrawal request on the website, nothing had happened, so I enquired with the 'live chat' support line. They said there was no problem but it would just take some more time.
I enquired every day for the next few days. Eventually I was told that I must resubmit images of my credit card and a copy of my credit card statement. I was told that this is a 'new requirement'. They hadn't bothered to inform me of this requirement.
I had already (reluctantly) uploaded images of my card and am not prepared to supply a copy of my bank statement to them because they are clearly dishonest and I am concerned about the possibility of identity theft.
They refuse to return MY MONEY to me.
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