NRGBinary.co (.com) Review

Scam!
1.017 · 52 REVIEWS
Updated: Jul 4, 2022 ·  · Is this your company?
NRGBinary.co (.com)
March 4, 2015:The French AMF has issued a warning about unauthorized forex brokers. NRGBinary is on that list. CLICK HERE to verify.

SCAM CONFIRMATION

The FPA considers NRG Binary to be a scam.  The FPA recommends AGAINST dealing with NRGBinary.  If you have money with this broker, the FPA recommends you try to withdraw it as quickly as possible.

SCAM CONFIRMATION

NRG Binary clients who are having trouble getting their funds are asked to leave a review and then follow the other instructions in this thread
Related sites include NordexTrading.com and TitanTrade.com
Website is down. Company seems to be out of business.

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NRGBinary.co (.com) profile provided by Lance Graham, Nov 6, 2013


NRGbinary  is an internationally renowned private trading and investment company. What differentiates us from others is our commitment to our customers.

With our unique one-of-a kind trading software and long standing highest performance ratings, we always aim to stay at the top.



NRGbinary offers its traders a vast selection of  Currencies, Commodities, Indices, Stocks and pairs, all from our easily accessible Web & Mobile platforms.



NRGbinary has an extraordinary global presence with an outstanding 24/6 customer support service and secured banking options.



Using the most innovative technology available today and with a comprehensive knowledge of the world’s top financial markets, NRGbinary is proud to open it’s trading platform to all traders, regardless of investment preferences and account size.


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Scam!
1.017 · 52 REVIEWS
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Traders Reviews

Spannerd,
England, United Kingdom,
Jun 24, 2016,
Guest

I have had no luck withdrawing my money from NRG binary. I have met their conditions and have £1500 in my account but any attempt to withdraw has been met with utter silence. Now the website seems to be closed so how do I get my money back?
 
David Withers,
Qld, Australia,
May 3, 2016,
Guest

Like many, I am unable to contact NRG Binary to withdraw my funds, over 2,000.00 au .Have sent many emails etc with NO response.
 
unhappygrandma,
Aberdeen Scotland, United Kingdom,
Oct 27, 2015,
Guest

I have been with NRGBinary about 2yrs. I have asked and asked to for a withdrawal,i got one of $1,500 a while ago now. They have $44000 of my money. They just don't care as far as i can make out they get your money and lose it all, and they ask for more money and lose that to. I have tried and tried to ask to speak to someone but you just ignored. These people are just as good as thieves.
 
Ian,
West Midlands, United Kingdom,
Jul 16, 2015,
Guest

Please everyone be aware that NRG are still trading from a different website www.nrgbinary.co, the previous website was www.nrgbinary.com. I too have had a problem withdrawing money owe to me. They tell me that I have not met my bonus requirement, which I have incidentally. Told tell to provide facts and figures, they have failed to do so, now will not reply to my emails.

Called them via telephone, pretending to be a new client, they said they will look into it. Still waiting after two weeks.
 
Oksana,
, Kazakhstan,
Jul 4, 2015,
Guest

My account # 140425.

The beginning of my work was 15 September 2014, in October, they were missing. They brought in my account MT4 most, and then I closed the entrance to the MT-4. Total my contribution was US $ 9960, then they made me more than 300,000 dollars, then just disappeared and blocked my account. Not communicate. I found Tatiana from this site: http://www.tatiana-pintus.com/eng.html wrote a letter on her e-mail address: tanushka18178@gmail.ком this site provided a man who is so lost money. I had a conversation with Tatyana Pintus from 16 June 2015 for 2 weeks. She said that she is no longer working and the company NRGbinary, but how strange it very quickly regained my password and named the sum, which is in my account, as well as being tied me to a manager by the name of Kristina Petrovici kristinap@nrgbinary.co. It required all of my screenshots contributions, I forwarded and told me that the money will be tomorrow kakzhdy day they promised tomorrow and eventually disappeared again. Tatiana manager of NRG is an experienced swindler, who is currently under house arrest, and so the same continues to engage in fraud. He lives in Israel, its address is on this site. So, I wrote a letter to her brother Joseph Pintus, he is CEO of RBC TV channel in Ukraine and holds a high post, he said he did not want to know my sister is already within 6-7 years. Here is his response to a request to influence his sister cheats:

Good afternoon. Oksana, with my sister, I do not talk about 6-7 years. I understand you perfectly ... your desire to influence it even somehow. Long ago, I struck the man of her life. What I experienced is known only to me. And what she's doing does not interest me at all. To be honest I have absolutely all the same you will write about it on the internet or not. On my reputation affects my work here in Ukraine. It does not affect the life and behavior of the person who shared with me their parents. Parents are responsible for children up to 18 years, and I do about the rest urine. Especially if the so-called sister older brother. Sue or not your case absolutely. I really sympathize with you, but I repeat: unfortunately no influence and contacts I have.

She always behaves arrogantly, called several times and shouted at me, acting as if I owe her, and not her.
If you press this woman certainly can find more information, the more it was accused repeatedly of fraud. Who collects information about the woman who had many different names in the company NRGbinary. I plan to go to the Israel and address on the site and demanded the arrest of the fraudsters, in Israel itself.

2015-07-01 1 Star My Skype: superoksana_3. Add the self to the group of victims NRGbinary in my chat. I have information about these brazen thieves. Their real names and addresses. Do not leave them unpunished! Knock on my Skype will write a statement.
 
Alan Phillips,
Brisbane, Australia,
Jun 25, 2015,
Guest

Started with the $1500 in 2013 and traded 8 times and lost interest,got locked out of the site, two months later got a new password but couldn't log in because they had changed our user name. On the third month finally back on the site and hadn't traded for over a year. I was contacted late 2014 and got the big push of investing more funds $5000 and I would have a personal broker work for me, I agead but then he took a further $5000 from my account. The next day I contacted nrg binary customer service and the compliance dept stating that I required full withdrawal of my funds.All paperwork was completed and passed by the compliance dept but no funds came foward.
,
 
arkady,
minsk, Belarus,
May 26, 2015,
Guest

Hello! I requested return of my remained money 10/11/14. I provided documents of confirmation to you to the e-mail address
Billing@nrgbinary.com. I asked to confirm obtaining my documents. And now I see that you refused to return my money.
Explain to me what reason.
 
Franz Lechner,
Tres Pontas MG, Brazil,
May 4, 2015,
Guest

I speak not English .I want my money back from the scammers, but nobody takes more I know my account number, it is 1218 euros more

ich spreche leider nicht englisch .Ich möchte von den Betrügern
mein Geld zurück,aber es meldet sich niemand mehr
Ich kenne meine Kontonummer,es sind 1218 Euro drauf
 
Prosper Kwaku Blutty,
Dubai, United Arab Emirates,
Mar 27, 2015,
Guest

NGRbinary after withdrawing 250$ from my account nobody speaks to me again and replies my mails by automated mails carrying the same message loaded with sophisticated conditions for me to meet before refunding my deposit which they never want to refund from the 19th of March 2015 till now nothing have I heard about my money.
 
sr77,
, USA,
Mar 20, 2015,
Guest

I was scammed by TitanTrade which seems to be affiliated with NRG binary. See my video proof here and steer clear of Titantrade and NRG. https://www.youtube.com/watch?v=IE4vV9MMd8M
 
ken woodlands,
singapore, Singapore,
Jan 2, 2015,
Guest

I asked to deposit $500 from my credit card into this scammer. Instead he lied to my bankers and withdraw $5k from my credit card. After cancelling my card, they still managed to use my old credit card number to withdraw another $2k from my bank by again lying to them that I have agreed to take up their bonuses offer. When I asked for a withdrawal, they ask me to deposit another 5k and insist that I trade through them, so that I can meet the minimum requirement for withdrawal. Ridiculous!
 
anna2,
, Germany,
Jan 1, 2015,
Guest

I´also a victim of NRGBinary. They transferred my money to a MT4plattform on Oct 14, 2014 without aksing or informing me. Upto now I have no access: my Broker Michael Vinyard and the Customer Support don´t answer my emails. I will JOIN THE COMPLAINT with a lawyer . If you are also a victim,please contact him and participate. The more we are, the better it is. It will strengthen our position and also lower costs.
 
Maria Cillerova,
, Slovakia,
Dec 2, 2014,
Guest

My experience with NRG is a terrible one. At the beginning a friendly manager called me every day. But after he reached his goal - drew
money from my account everything turned to a horror. I am trying to get back the rest of my account but there is no response.I think they have one direction email post. Few times I had "success" having a chat. Each time there was another person with the totally washed brain.If I had no money there it would be humor. They are really
ARROGANT BRUTES and I hope that they will be punished .
 
Asirco,
Dammam, Saudi Arabia,
Nov 21, 2014,
Guest

NRG scam alert
Watch out for NRG binary (NRGbinary - Binary Options Trading), they are a scam. There are currently 3 guilty cases held against them. They do not like to withdraw money to you at all; they will use delaying tactics such as account manager ignorance. My account manager would try offloading the blame saying the process was out of his hands. It most certainly isn't! Your account manager should be there to support you. Mine does not answer calls or respond to emails! The man, who is supposed to help with disputes, is in fact very unhelpful. With my issue of over two months, he hasn't replied to my multiple emails.
They tried to claim I had bonus capital which I don't (more delaying tactics).

Do not trade with NRG; they will hold your money and try their hardest not to give it back. They will ask for more and more deposits. Once you start to voice your concern, you get ignored. Do not let this happen to you!

 
Nursamsu Kamaly,
Kendari, Indonesia,
Nov 11, 2014,
Guest

I make withdraw at 13-10-2014 but until now still in pending progress
i try to email them but no reply email

this is scam after all
scam scam scam
 
Ahmed,
Dammam, Saudi Arabia,
Nov 5, 2014,
Guest

Hello
I was not able to withdraw my money from NRG Binary broker.
Several requests were sent for more than 4 months
yet they didn't respond.
Regards
 
IanG,
Warwickshire, United Kingdom,
Nov 5, 2014,
Guest

My experience with these jokers mirrors David's. I have been waiting for a withdrawal for over 6 weeks. I have sent out emails daily, but not had a single response. I have tried the phone, Twitter, Skype, and chat services, none of which work. The only way I can get to talk to these wankers is to open a new account using a bogus name. It invariably leads to them cutting the call. Upon further investigation, the regulators in both Seychelles and Cyprus warn against this company, so proceed with care. Actually, avoid like the plague.
 
David,
Hampshire, United Kingdom,
Oct 26, 2014,
Guest

I was recommended to open an account with NRG Binary by one of their Scam affiliate web sites offering trading signals. I had been day trading spot FX and I thought I would give Binary Options a try. I had several calls in the early days from different account managers offering to trade on my behalf, I explained to each one that I was not interested and was just trying out Binary Options trading, in the end I blocked the number as the calls kept coming ! I traded successfully but having several requests to withdraw money declined with no reason I decided to call it a day ! I have been trying now for over two months to close my account. I have hung on the phone several times for over 30 minutes to try to get through to Customer services. Live chat does not work, I get a prompt to email Customer support. After repeated emails still nothing, I have messaged an Account Manager via Skype but he did not return my call. They are clearly a Scam, stay away from them !
 
Mohammed Ikbarieh,
Kuwait , Kuwait,
Oct 23, 2014,
Guest

They are scam and cheater . not advising any one to invests with them, they will show real faces when you ask them that you want to withdraw your money. they will open deal and lose the money
 
Jesper Hansen,
, Denmark,
Oct 17, 2014,
Guest

It is completely impossible to withdraw from NRG, and if you make a withdraw request they will do crazy trades to bring your account to zero.

They do not respond to emails, phone calls, chat or Skype calls.

Please, if you have not started with NRG, do not sign up with them - STAY AWAY FROM THEM.
 
Ben,
, New Zealand,
Oct 8, 2014,
Guest

NRG are horrible at responding to emails, and resolving issues effectively. They hold onto your money for as long as possible, and very reluctantly give it up.

They are classic for delaying tactics. They will wait extra days to contact you, my account manager pleads ignorance to seriously obvious issues happening with my account, and they tell you they will "try" contact the accountants, but it's out of their control. Total bull.

Lance Graham is a ghost too. Hey may appear to help you, only to not appear again. He helped me resolve one case, but when it was clear I wanted to withdraw all my funds, he never replied after more than a month of emails (to support as well).

Support will take weeks to reply as well, then offer you something unhelpful. My last email tried to suggest I had not reached my bonus turnover value to withdraw my bonus, and I don't even have a bonus in my account! Delaying tactics.

Please, if you have not started with NRG, do not sign up with them. In fact most binary companies out there are a scam, I would be very cautious. I have learned my lesson, please learn from me. Stay away from NRG, stay away from binary.
 
Russ,
RI, USA,
Sep 26, 2014,
Guest

NRG Binary refuses to return my deposit of $250.

They sent me a email saying they were sorry to see me go but never refunded my money.

They are a complete SCAM.

These are the dirt bags that everyone on the internet talks about.

I hope the all get cancer so we can be rid of them.
 
M.J Lourens,
Gaureng, South Africa,
Sep 25, 2014,
Guest

I open an acc with NRG BINARYseptember 2014 they said if i put $250 they will match it i refuse to take their money i said that only my money to be trade with cause when it come to payback the problems start so we carry on with my money 2 days later they phone me and said they placing a bet even email me never told me if any thing was won 2nd one same procedure there was $100 left in my acc i tried 60 second trades and loose the $100 there was $315 on the trade they opened the broker call me and said why i did 60 second trades well it is still my money he couldnt make money ill try after that my $315 winnings disapeared.Warning stay away from NRG BINARY they are lyers from the word go.
 
E. Ahmed,
Qatar, Qatar,
Sep 16, 2014,
Guest

From: E. Ahmed (ealfatih@hotmail.com)
Sent: Sunday, September 14, 2014 4:53:43 AM
To: Lance Graham (lanceg@nrgbinary.com); mahmudz@nrgbinary.com (mahmudz@nrgbinary.com); compliance@nrgbinary.com (compliance@nrgbinary.com); omara@nrgbinary.com (omara@nrgbinary.com); billing@nrgbinary.com (billing@nrgbinary.com); youssefk@nrgbinary.com (youssefk@nrgbinary.com); Ruby Jones (rubyj@nrgbinary.com); support@nrgbinary.com (support@nrgbinary.com)

To support and Mr. Lance
Dear all I am really want to know why you are keeping cancelling and pending my withdrawal request part of my won deposit money without any reason for more than five month and in your banner first word is 'Clients fund is 100% secure" it is so secure even Client can not withdraw his won money, and why you are ignoring my mails I sent more than 20 mails with copy to 8 people and sections, even you are saying in you banner "You are never alone with NRGbinary" .
Please be responsible and take serious action and approve my withdrawal, five Month is too much for withdrawal approval.

best regards,

E. Ahmed
NRG account - 13563

2014-09-13 1Star 8/26/2014

To: Lance Graham, mahmudz@nrgbinary.com, compliance@nrgbinary.com, omara@nrgbinary.com, billing@nrgbinary.com, youssefk@nrgbinary.com, Ruby Jones

Dear Mr.Lance Graham
You promise me to solve my problem it is small issue my withdrawal is only $1650 it is small amount for your big company put you are really harming me badly by keeping ignoring my mails and pending withdrawal of my won money more than four Month, I wander I deposit this money within four mints it is not fear, please arrange the approval for my request.

best regards,

Elfatih Ahmed
NRG account - 13563

2014-08-19 No Rating Dear Mr.Lance Graham
It looks that you are not receiving any of my last five mails I have sent it direct to you within a Month,
all of them are down here, can you please do favor and help me to fix this issue and I am sure you can do it.
Thank you in advance
________________________________________
From: E. Ahmed (ealfatih@hotmail.com
Sent: Wednesday, August 13, 2014 5:00:19 AM
To: Lance Graham (lanceg@nrgbinary.com); mahmudz@nrgbinary.com (mahmudz@nrgbinary.com); compliance@nrgbinary.com (compliance@nrgbinary.com); omara@nrgbinary.com (omara@nrgbinary.com); billing@nrgbinary.com (billing@nrgbinary.com); youssefk@nrgbinary.com (youssefk@nrgbinary.com); Ruby Jones (rubyj@nrgbinary.com)

Dear Mr.Lance Graham
Today is four Month passed and still withdrawal from my own money is pending how long time is going to take? you promise to help me and I am still waiting for your help, my situation is like that, I am an old retired man and I have no income and I have family to support, I am just straggling more than four Month to withdraw a part of my deposit , please help me to approve this withdrawal it is small amount and I really I am in need of this money argent, and I am really not interesting in the bounce I Just like to take what left from my deposit and go.

best regards,

E. Ahmed
NRG account - 13563
________________________________________
From: ealfatih@hotmail.com
To: lanceg@nrgbinary.com
Subject: RE: You requested me to contact you
Date: Tue, 5 Aug 2014 22:51:05 +0800
Dear Mr.Lance Graham
How long time is going to take? if you are you receiving my mails please reply.
You can see down below all my mails.

best regards,

E. Ahmed
NRG account - 13563
________________________________________
From: ealfatih@hotmail.com
To: lanceg@nrgbinary.com
Subject: RE: You requested me to contact you
Date: Tue, 29 Jul 2014 16:19:50 +0800
Dear Mr.Lance Graham
Are you receiving my mails I am sending direct to you can you Update me.
You can see down below my all mails.

best regards,

E. Ahmed
NRG account - 13563
________________________________________
From: ealfatih@hotmail.com
To: lanceg@nrgbinary.com
Subject: RE: You requested me to contact you
Date: Thu, 24 Jul 2014 03:59:12 +0800
Dear Mr.Lance Graham
I am still waiting for your help, my situation is like that, I am an old retired man and I have no income and I have family to support, I am just straggling more than 100 days to withdraw a part of my deposit , please help me to approve this withdrawal it is small amount and I really in need of this money argent, and I can make a deal with you I don't need the profit made by NRG binary I will Just like to take what left from deposit and go.

best regards,

E. Ahmed
NRG account - 13563

________________________________________
From: ealfatih@hotmail.com
To: lanceg@nrgbinary.com
Subject: RE: You requested me to contact you
Date: Wed, 16 Jul 2014 10:37:03 +0800
Dear Mr.Lance Graham
Thank you for helping me, yes I have received last e-mail form Support on Tue, 20 May 2014 asking me to send the missing documentations to compliance then after I sent the documentation again I got the mail from compliance on Wed, 21 May 2014 to inform me that my documents have been approved by our Compliance Department, Both mails are down below.
But I am wonder before my withdrawal process completed very fast many times to my Credit Card and to wired to my account and truly I was getting good help and assistance from Mr. Zidan and Ruby my salute to them, I can understand they are always busy but small customer still need help and assistant.

best regards,

E. Ahmed
NRG account - 13563
________________________________________
From: LanceG@nrgbinary.com
To: ealfatih@hotmail.com
Subject: RE: You requested me to contact you
Date: Tue, 15 Jul 2014 09:37:28 +0000

Dear Mr. Ahmed,
I have requested you to contact me in my previous e-mail I sent to you on the 8th of July. I haven’t heard from you since then, so I assumed that your issue has been already resolved. Please allow me to once again contact all of the individuals you had sent e-mails to previously and try to understand how come your case is still open. Haven’t you received any e-mail from support or compliance regarding your issue?
Thank you in advance.
Lance Graham

2014-07-04 No rating Dear Mr Lance Graham,

I really need support I have sent many mail to you but I fail to contact you, I need your advice regarding my NRG account.
Thank you in advance for your kind help
My Emai: ealfatih@hotmail.com

Regards,

E. Ahmed
 
john ,
queensland, Australia,
Sep 9, 2014,
Guest

NRGbinary have scammed me also. I invested euro13500 euro which on paper increased to euro 17500. They wanted me to invest more but before I did I asked to withdraw all funds from my account to verify that withdrawals were possible. They said no problem, it's my decision to withdraw and it's ok to request a withdrawal of the entire euro 17500. However, despite having allowed me to withdraw a smaller amount when I started trading with them, I haven't been able to contact them since requesting this last withdrawal. The withdrawal is pending and needing the approval of my broker. Which he hasn't given and as I said can't be contacted. It's a well orchestrated scam. You start off small and the trades they give you are successful. They insist you make a small withdrawal to show that it's no problem. They introduce you to the vip club which profits in theory, every time they trade. The trades the broker gives you suddenly start losing making the vip trades even more attractive. Then they suggest you trade exclusively in the vip club. To do that you have to increase your account to euro 50, 000. I believe the vip trades are fantasy. They don't really trade, they tell you the trades they placed were successful and your account goes up accordingly. But it's paper money. It doesn't really exist because they didn't place any trades and didn't profit.
Don't touch them. I'll bet they don't have any clients in London, which is where my brokers were supposedly situated. It would be too easy for London clients to check out their offices and confront them face to face. I don't even know if they really have an office in london
If anyone has a London address for them or can check them out personally I be interested to find out more
 
SARA,
DUBAI, United Arab Emirates,
Aug 24, 2014,
Guest

scam and stolen company.. hungry to eat your money..
will not return back your money.. they lose your some money.. better than return back to you..
they take my money.. when i asked about my money.. they says.. ur acount is ZERO!!!!!
 
Abdulmageed a nawaz,
jeddah, Saudi Arabia,
Aug 5, 2014,
Guest

The company operate scam and they are smart no body is able to harm them they are protected even from any low force agency, I contacted all FBI, and other agency non seem interested on going after them
 
Hamid Mirza,
Great Yarmouth, United Kingdom,
Aug 4, 2014,
Guest

There is no doubt in my mind that NRG Binary are a shady outfit.
I had opened an account (No. 66152) with NRG Binary in March 2014.
Trading is a separate story. They have reduced my account to about 44% of its initial value.
They have been declining all but one of my withdrawal requests and attempts to close the account since May 2014 have proven futile.
Recently, upon my insistence to withdraw the whole balance, they have executed some "back-dated" trades to reduce the balance.
I have collected all evidence, which will be supplied.
 
Ben Male,
NZ, New Zealand,
Jul 31, 2014,
Guest

NRG has always taken their time with Withdrawals (WD). I lately closed 3 trades off at the beginning of the month, and wanted to take WD + small profit ($5400 in total). For the whole month I was led to believe that it was coming. A few nights ago, my account manager Michael V, expressed confusion over what was actually happening with my account! under my account balance, I actually had a -$5400 deposit, under bonus, not a $5400 WD. We had a discussion and Michael didn't even know what was happening with my account, and how much I should be receiving. The fact he doesn't pay attention shows NRG's negligence.

Also, twice I have heard the excuse of NFP making it 'busy'. As if that is an excuse.

I have had problems with WD in the past as well. From reading everything on the site, I am led to believe NRG is a scam, and I would recommend staying clear of these guys!

If this cannot be resolved soon, I will be filing a case, and will fight for the return of my original investment.
 
Moeen Ghiyas,
Islamabad, Pakistan,
Jul 30, 2014,
Guest

NRG simply invalidated my account holding $48000 with no login possible .... and even partial amount withdrawal never allowed even after waiting for 5 months of waiting....and waiting ..........and now Lance Graham even does not bother to reply on this forum nor in email about sorting out the issue and putting my account back intact.......SO IT IS ANOTHER CASE OF SCAM BY NRG

2014-07-07 1 StarAnother week gone ....Still waiting here from NRG / Lance Graham .........Let me clarify here that I wrote mail to Lance Graham as well that I went public before his email to me and I received his mail later though it happen to be same day .... as I went public after 14 days of waiting and about 5 reminder emails to Lance Graham.... I am requesting here on public forum to NRG and his all officials to please resolve my case on priority and undo the bad name being earned by the company by mere delay of the solution. Thanks

2014-07-01 1Star SCAM - SCAM - SCAM !!!
The company was submitted a withdrawal request repeatedly over last 5 months for just 10% of account holding. Instead NRG made my account invalid in MT4 category holding $48000 plus. Basically I was not letting the NRG broker to turn my account into loss by personally closing the wrong deals having loss potential opened by my broker .....SO GUESS WHAT NRG SIMPLY MADE MY ACCOUNT INVALID as they were finding it hard to turn my account into a loss category to demand more money from me ..... The company was approached same day 8 May to resolve issue .... On 22 May Lance Graham replied that investigation in progress and would complete in 14 business days ..... but now we are entering into 3 month of July since the incident .....and I have to yet here from the NRG company about my 4 month old withdrawal request and 2 month old invalidation case.....

2014-05-22 1 Star My email moeen_only@yahoo.co.uk, ...NRG account 22448 .... MT4 account 11106

SCAM CONFIRMATION if NRG fails to respond to my repeated requests through emails to Mr Lance G and Mr Watan Nasser and comments postings here.
MY ACCOUNT HOLDING $ 48000 HAS BEEN INVALIDATED JUST BEFORE NOTE BEFORE NOT AFTER THE MAJOR DROP OF EURO/USD ON 8 MAY 2014 WITH NO TRACK RECORDS OF PROFIT/LOSS TRADES JUST BECAUSE I WAS ASKING FOR WITHDRAWAL OF $ 4000 LESS THAN 10% OF MY ACCOUNT WORTH SINCE LAST FEBRUARY AND NOW PRESSING THEM HARD TO EXPEDITE AS CAN BE SEEN FROM LAST COMMENTS POSTED HERE. Its an SOS request to anyone out there as well as BE AWARE SIGNAL to everyone from my side.

2014-04-23 No Rating Phone communication with NRG customer support was made and details of the problem (withdrawal awaited since 2 months) have again been communicated with a special message / reference to Mr Lance G Business Development Manager with a hope that problem will be resolved. It is quoted here that I did deposit the 14k$ in February 2014 and kept my part of deal. Hope that NRG will keep its part of the deal and allow me to withdraw / deposit amounts from my account.

2014-04-23No Rating NRG Binary not paying me a penny. I have 40,000$ account with them and they are not paying back even partial amount while still keeping my account active. I have been requesting them to refund only 4000$ just 10% of my account value since 2 months now. They have been saying my account manager will contact me but I have not heard from him since quite sometime now. Cleverly my account manager has transferred my whole amount in MT4 account and now no amount is visible to me on NRG binary site.
Please help me if you can to recover my amount from them.

2014-01-21 2Star I am downgrading NRG binary ranking from 5 star to down to 2 star due to very bad experience; initially they offered me a credit line of 15k $ (without informing me of any catch in it) against which I was required to deposit the said additional amount in a certain specified period of time. Due to unavoidable reasons I got late. Now suddenly they have come up with a hidden catch to deposit the said amount within 4 days notice failing which they will not only seize the profits earned but also my whole capital.
Though I deposit 1k $ in the mean time and have requested them to allow a few more days margin to which they have denied.... Now I am really fearing what if I deposit remaining 14k $ and they seize it too under some other catch...since at the time of offering the credit line I was never told of the this hidden catch that my own deposited amount will also be seized... Also I was denied a withdrawal of meagre amount of 500$ from my own capital from NRG binary during the valid period of credit line.... so I am now really worried as to deposit the remaining 14k and stand chance of loosing more or restrain myself here and suffer a loss of 18k inclusive of profit / capital already deposited. I seek advice from anyone responsible to do so or not and especially from NRG binary rep on this forum to publicly admit that my funds will be made available to me whenever I seek withdrawal if I deposit the additional amount with NRG binary.

2013-12-03 5Star So far trading experience has been excellent with NRG Binary. Although so far i am adding money into my account gradually after making profits, especially after confirmation of my withdrawal twice (though very small amounts). Their quotes do tally with international platforms of other websites. I especially praise their telephonic contacts on giving me updates on profits. I hope this relationship continues as i started my account with few hundred dollars and entered into few thousands and i hope it grows further but real tests lie ahead when withdrawal and deposits go hand in hand.

Comment: Added by Lance Graham on 2014-02-23
Dear Moeen,

I have seen your complaint regarding NRGbinary.

I would like you to provide me with your e-mail address so I will be able to start conducting a proper investigation regarding your specific complaint.

Further than that, I would make sure to transfer your case to the most appropriate individual.

I am here to assist you, but if you will not give me a chance to do so, I won't be able to.

Thank you in advance,
Lance G.
Business Development Manager
NRGbinary

Added by Lance Graham on 2014-05-27
Dear Mr. Ghiyas,
First of all, let me start off by saying that NRGbinary is obligated to customer satisfaction and we absolutely condemn situations like the one you have been describing.
My records are indicating that you have received a personal e-mail from me on the same date your complaint went live on the forum. You immediately accused the entire company without even giving me or any other individual any chance of checking your situation. Please be advised that I am fully aware of your status and I am personally involved in finding you a solution and resolve it as soon as possible. From this same reason I have contacted you here.
Your cooperation is highly appreciated.
Thank you in advance,
Lance G.
Business Development Manager
NRGbinary
 
Tri,
Sai Gon, Viet Nam,
Jul 21, 2014,
Guest

Hello Lance,

You and your company CAN NOT give me any Evidence? I'm waiting TOO LONG TIME, do not keep silent like that.

Please respose me
Tri

2014-07-08 NRG IS A BIG SCAMMER!
I have proof about that. They told me used arbitrage on their system and scammed my account 2412USD. I have asked them to give me evidence since begining of March, but they can not give me any evidence up to now.
STAY AWAY FROM THIS SCAMMER
TRI

2014-06-15 1Star Dear Lance Graham,

Thank you for your kind suppor! please fully qoute my email as bellow:

"Dear Lance Graham,

Please help me to say sorry to Billing Department. I really sorry for my big mistake and bad behavior. Please ignor all for me.
I really need that amount of money for my children! please help me.

Thank you in advance
Tri"

THE REASON FOR SENDING THAT EMAIL, YOU ALREADY KNOWN:
I have funded the account for $500 and claimed $500 bonus. on 24th February 2014, I have submitted withdrawal request for $2400, when the turnover already exccessed the requirement of 30 x Bonus (as mentioned in the terms & conditions and it was confirmed by account manager Mr. MichaelV) before I fund the account. The withdrawal request still kept "pending" for too long time after that, I have asked my account manager Mr. MichaelV to approve that request, he told me that he will not approve the withdrawal request until I reach the turnover of 30 x (initial deposit + bonus). Then I can never reach him by emails, or phone...I started to ask support team to help me in approving the request, they told me that their is a red flag on my account to not approve the request because a "SPECIAL AGREEMENT BETWWEN ME AND MY ACCOUNT MANAGER ABOUT THE BONUS = 30 x (NINITIAL DEPOSIT + BONUS)"?????? But do you think that I'm a stupied man to agree with him such agreement? and can you tell me what is your feeling? If you were treated by your account manager like that?
That is the reason why I got very angry about that, I told with Alice (client support): Michael is working as a scammer.
Many days later (9/3/2014), I have received an email from Billing department came up with ANOTHER REASON for them to not approving my request:
“Dear Try Nguyen
Re: Profits
Account no. 23232 was under investigation by our Risk - Management Department.
We hereby to inform you that following investigation into your account we have found an extremely abusive behavior made by you in our system, as for that we inform you that you are not eligible to withdrawal your profits. I will further refer you to our terms and condition specifically to paragraph 7.3 which clearly explains that” Bonuses and profits that are based, even partially, on use of bonus credit, shall be forfeited in case the Company suspects any act of fraud or breach of the Company's Terms and Conditions by Client. However, Nrgbinary found its right to refunded your initial deposit amount with 500$ on the 28/02/14.
Best Regards,
Billing | BillingTeam”
I THOUGH THAT, THE REASON FOR THEM TO NOT APPROVE MY REQUEST IS: I WAS ANGRY WITH THEM, So I have sent an email to say sorry about that. But I was wrong!
After disscussed with your, I known THE MAIN REASON FOR THEM TO NOT APPROVE THE REQUEST: They told me that they found I have “conducted extremely abusing behavior (arbitrage) within the trading platform”
I’M SURE THAT I HAVE NEVER USE ARBITRAGE STRATEGY WITHIN THE TRADING PLATFORM AS THEY HAVE MENTIONED
All I need now is the EVIDENCE for using arbitrage within the trading platform.
IF THEY CAN GIVE ME EVIDENCE, then they can take my hard earned money of $2400
PLEASE SEND ME EVIDENCE
Thank you
Tri

2014-06-10 1Star Dear Lance Graham,

I need EVIDENCE. Why NRG always tell me that I have "actions based on arbitrage calculations or other methods that are based on exploitation of different systems or platform malfunctions"? BUT CAN NOT GIVE ME ANY EVIDENCE?

Tri

2014-06-04 1Star NRG BINARY HAS SCAMMED MY HARD EARNED MONEY ($2400)!

That is the final conclution,
They decided to scam my $2400, they told me that I have "conducted extreamely abusive behaviour (arbitrage) on their trading system" and not approve my withdrawal request. I have asked them to give me the evidence, MORE THAN 3 MONTHS, THEY CAN NOT GIVE ME ANY EVIDENCE, IGNORED MY EMAILS.

Does anybody here can help me to get my money back? Thank you in advance

Tri

2014-05-22 1Star Dear Lance G,

Do you have the evidence yet? UNTIL NOW (3 months already), If you and your company can not give me any evidence, please ask them to give me back $2400, do not try to scam my hard earned money, OK?

Tri

2014-05-02 1Star Dear Lance G,

Please give me the evidence of fraud or breach.
$2400 is my hard earned money, not easy!
If your company does not have the evidence, then your company has scam my hard earned money $2400.
Tri

2014-04-23 1 Star Dear Lance G,

$2400 is my hard earned money, not easy!
If your company have a clear reason to scam my hard earned money ($2400), please give me the evidence saying that I have "conducted extremely abusive behavior (arbitrage) within the NRG binary trading platform".
Please note that, the payout rate on 60 seconds platform is max = 70%, traders always loose their money if they use arbitrage trading strategy with that payout rate.
Again, please send us the evidence. If your comapny have the evidence, then your company can scam my hard earned money $2400.
Tri

2014-04-15 1Star Dear Lance G,

Thank you for your support!
But I did not use arbitrage trading strategy on NRG binary trading platform as they have mentioned. That is for sure!
Please check again carefully, may be the Risk department made a mistake. If they found the mistake, please ask them send me the evidence.

Thank you
Tri

2014-04-12 1 Star Hello Lance G,

Please help me to ask Billing department and Risk managerment department to approve my withdrawal request? My account number is 23232, the request for $2400 has been submitted on 24th February. The turnover is more than 16000 - exceeded 30 x bonus vallue (30 x $500 = $15000). I have sent many emails to my account manager and billing department, but surprisingly they decided to delete my account and I can never login to my trading account since that time.

Please help me,
Thank you
Tri

2014-03-05 1 Star Hello Lance G. (NRG Binary Business Development Manager),

Please help me to approve my withdrawal request? My account number is 23232, the request has been submitted on 24th February, but until now still "pending". The current turnover is more than 16000 - exceeded 30 x bonus vallue (30 x $500 = $15000). I have never facing the same issued with the other companies. I have sent many emails to my account manager and billing department, but surprisingly they all ignored without any response
Please help me to ask them to follow the terms and conditions to do the right thing, they should do what they have to do

Thank you
Tri

Comment: Added by Lance Graham on 2014-03-09
Respected Sir,

I have received your inquiry regarding this matter and replied to you that it is being taken care off and that I will personally make sure to reply to you the moment I will have the appropriate answer. Please contact me directly.

Thank you in advance,
Lance G.
Business Development Manager
NRGbinary

Comment: Added by Lance Graham on 2014-04-14
Dear Tri,
My records are indicating that you have received a mail from NRGbinary's Risk Management Department on the 9th of March stating that:"We hereby to inform you that following our investigation into your account, we have found an extremely abusive behavior made by you in our system, as for that we inform you that you are not eligible to withdrawal your profits."
On the 23rd of March, I sent you an e-mail stating that:"Since our risk management department found out that you conducted extremely abusive behavior (arbitrage), we had no other option other than crediting your initial deposit amount of $500 and inform you that you are not eligible to withdraw your other profits according to the company’s terms and conditions."
Best Regards,
Lance G.
Business Development Manager
NRGbinary

Comment: Added by Lance Graham on 2014-04-23
Dear Tri,
Please keep in mind that profits that are based even partially on use of bonus shall be forfeited in case the company suspects any act of fraud or breach of the company's terms and conditions by the client. Following our risk management department investigation, as well as my own personal investigation, we ended up getting to the same exact conclusion. However, as a show of good faith, we have refunded your initial deposit on the 28th of February, 2014.
If you need any additional assistance, please contact me directly.
Best Regards,
Lance G.
Business Development Manager
NRGbinary

Comment: Added by Lance Graham on 2014-05-05
Dear Tri,
After I personally examined your trading history with us, I have come to the conclusion that the risk management department was indeed right with their decision about your extremely abusive behavior (arbitrage) within our trading system. I will gather the evidence from them and contact you personally for further explanation.
Regards,
Lance G.
Business Development Manager
NRGbinary

Comment: Added by Lance Graham on 2014-06-08
Dear Tri,
Please keep in mind that NRGbinary does not allow actions based on arbitrage calculations or other methods that are based on exploitation of different systems or platform malfunctions. NRGbinary is entitled by its own discretion to cancel any transaction that has been executed due or in connection with an error, system malfunction or breach of the agreement by the client.
Regards,
Lance G.
Business Development Manager
NRGbinary

Comment: Added by Lance Graham on 2014-06-12
Dear Tri,
More than 3 months ago you sent me an e-mail that stated, and I quote: "Please help me to say sorry to Billing Department. I really sorry for my big mistake and bad behavior. Please ignor all for me."
If you want me to continue and provide more evidence in this forum, send me an e-mail.
Regards,
Lance G.
Business Development Manager
NRGbinary
 
Wael Nabil Shafek Riad,
Cairo, Egypt,
Jul 16, 2014,
Guest

Dear Mr.Lance Graham
Business Development Manager
Of NRGbinary.com

My Account No. is 120893
My Balance is $ 302.50

Please help me i need my money >>>i don't like to complete with you >>>>
Please REFUND to me $ 250

If you love god please refund to me my money.

I told Mr.khaled El Shiekh in london please refund to me my money

Tell them if you don't refund to me my money i will make big bad advertising at internet for NRGbinary.com

And i will send email to sec@service.govdelivery.com
 
H. Samra,
Cairo, Egypt,
Jul 10, 2014,
Guest

Issue escalated to Traders Court hSamra vs nrgbinary.com | GUILTY
Beware of NRG - If they manage your account (as a VIP) , they start very well, they make profits and you can monitor your transactions (Read only MT4 account). Along 4 months, all transactions were very logically,going with trends and following market move, only one transaction made a loss. the transactions per month were from 4 to 5. Finally when the planned target is achieved, they enter deliberately many illogical losing positions with large amounts in just a matter of 2 or 3 minutes so that the equity reaches zero. They then ask you to make more deposit to save the account (and to steal more).
It is a technique and I saw in many reviews exposing the same pattern.
Beware of these people : Youssef Kader, Zeid Azzam.
I tried to reach any authorized person in this company to ask for investigation, but no one replies (including Lance G) - I sent him 3 mails without a response
I made a chat on the web site and the agent promised to forward to her rep,but also got no response.
I sent mail to Services support and again no response.
This is a planned activity by NRG not an incidental case
 
Hosam,
Cairo, Egypt,
Jul 1, 2014,
Guest

NRGBinary blows your account (when they are managing it if you are a VIP) by entering lots of losing ransactions o foce you to restart from scratch to save your money and thus restart another cycle of stealing
 
Reply by Lance Graham submitted Jul 8, 2014:
Dear Mr. Hosam, I have no idea how did you obtain this information. Please contact me directly at LanceG@nrgbinary.com to further discuss your claim. Thank you in advance. Sincerely, Lance Graham Business Development Manager
taha,
qatar, Qatar,
Jun 24, 2014,
Guest

my Account 85176 . in my account USD36716 /- when I ask my manager account Mr. Yaser Husaini to withdraw USD34,016. he immediately told me that my waleet in Risk and I Have to transfer USD9600/- I sent my complain to NRG and waiting . My phone 00974 55309870
 
Reply by Lance Graham submitted Jun 25, 2014:
Dear Sir, I recently sent you a direct e-mail explaining about your specific status. I have received your message from yesterday and already started reviewing your case. Please be advised that all the relevant departments & individuals are involved in finding the best solution to your situation. Thank you in advance. Regards, Lance G. Business Development Manager NRGbinary
Ahmad Alnami,
Qadisiya, Kuwait,
Jun 17, 2014,
Guest

Issue escalated to Traders Court A7MED0 vs NRGBinary.com | GUILTY
I'm a trader with NRGBinary.com & my broker told me to transfer my amount to MT4 VIP account that operations from his side and i'm only observer. After few days of trading i asked him to withdrawal my capital which it was $11350 without my profit .

He refuse cause he gave me last week $20,000 as credit and my deposit was $1350 , i deposited $10,000 in the same week and $10,000 in the next week which is today.

My account now $38,412.13 which is $10,000 credit $11,350 capital & $17,062.13 profit.
 
Reply by Lance Graham submitted Jun 18, 2014:
Dear Mr. Alnami, I have received all the personal e-mails you have sent to me and I am making absolutely sure that you are being taken care off as I am writing these lines. I will update you directly as soon as your situation will be solved. Thank you for your cooperation. Regards, Lance G. Business Development Manager NRGbinary
AGISH GEORGE,
DUBAI, United Arab Emirates,
Jun 16, 2014,
Guest

DEAR LANCE,

I had account in NRG account (51178) in which I had deposited certain amount and my account manager was handling it and once it reached 11000 $ the funds were transferred to MT4 account on march 13th with new account10912. and as of june 5th the balance 16, 594. The account manager wanted me to invest more luckily before investing another30K$ I wanted to check the withdrawal system I requested to withdraw 5K$ on may 6th. Until today there is no response from NRG binary or From my account manager.

I would appreciate if you could do the needful to withdraw the whole amount as the money was invested through credit card payment.
 
Reply by Lance Graham submitted Jun 18, 2014:
Dear Mr. Agish, I have received the information you have provided me with regarding your account status. I will be launching an investigation regarding your withdrawal request. I will make sure to update you as soon as I will find out all the details about your specific case. Thank you in advance. Regards, Lance G. Business Development Manager NRGbinary
Tri,
SaiGon, Viet Nam,
Jun 15, 2014,
Guest

Dear Lance Graham,

Thank you for your kind suppor! please fully qoute my email as bellow:

"Dear Lance Graham,

Please help me to say sorry to Billing Department. I really sorry for my big mistake and bad behavior. Please ignor all for me.
I really need that amount of money for my children! please help me.

Thank you in advance
Tri"

THE REASON FOR SENDING THAT EMAIL, YOU ALREADY KNOWN:
I have funded the account for $500 and claimed $500 bonus. on 24th February 2014, I have submitted withdrawal request for $2400, when the turnover already exccessed the requirement of 30 x Bonus (as mentioned in the terms & conditions and it was confirmed by account manager Mr. MichaelV) before I fund the account. The withdrawal request still kept "pending" for too long time after that, I have asked my account manager Mr. MichaelV to approve that request, he told me that he will not approve the withdrawal request until I reach the turnover of 30 x (initial deposit + bonus). Then I can never reach him by emails, or phone...I started to ask support team to help me in approving the request, they told me that their is a red flag on my account to not approve the request because a "SPECIAL AGREEMENT BETWWEN ME AND MY ACCOUNT MANAGER ABOUT THE BONUS = 30 x (NINITIAL DEPOSIT + BONUS)"?????? But do you think that I'm a stupied man to agree with him such agreement? and can you tell me what is your feeling? If you were treated by your account manager like that?
That is the reason why I got very angry about that, I told with Alice (client support): Michael is working as a scammer.
Many days later (9/3/2014), I have received an email from Billing department came up with ANOTHER REASON for them to not approving my request:
“Dear Try Nguyen
Re: Profits
Account no. 23232 was under investigation by our Risk - Management Department.
We hereby to inform you that following investigation into your account we have found an extremely abusive behavior made by you in our system, as for that we inform you that you are not eligible to withdrawal your profits. I will further refer you to our terms and condition specifically to paragraph 7.3 which clearly explains that” Bonuses and profits that are based, even partially, on use of bonus credit, shall be forfeited in case the Company suspects any act of fraud or breach of the Company's Terms and Conditions by Client. However, Nrgbinary found its right to refunded your initial deposit amount with 500$ on the 28/02/14.
Best Regards,
Billing | BillingTeam”
I THOUGH THAT, THE REASON FOR THEM TO NOT APPROVE MY REQUEST IS: I WAS ANGRY WITH THEM, So I have sent an email to say sorry about that. But I was wrong!
After disscussed with your, I known THE MAIN REASON FOR THEM TO NOT APPROVE THE REQUEST: They told me that they found I have “conducted extremely abusing behavior (arbitrage) within the trading platform”
I’M SURE THAT I HAVE NEVER USE ARBITRAGE STRATEGY WITHIN THE TRADING PLATFORM AS THEY HAVE MENTIONED
All I need now is the EVIDENCE for using arbitrage within the trading platform.
IF THEY CAN GIVE ME EVIDENCE, then they can take my hard earned money of $2400
PLEASE SEND ME EVIDENCE
Thank you
Tri

2014-06-10 1Star Dear Lance Graham,

I need EVIDENCE. Why NRG always tell me that I have "actions based on arbitrage calculations or other methods that are based on exploitation of different systems or platform malfunctions"? BUT CAN NOT GIVE ME ANY EVIDENCE?

Tri

2014-06-04 1Star NRG BINARY HAS SCAMMED MY HARD EARNED MONEY ($2400)!

That is the final conclution,
They decided to scam my $2400, they told me that I have "conducted extreamely abusive behaviour (arbitrage) on their trading system" and not approve my withdrawal request. I have asked them to give me the evidence, MORE THAN 3 MONTHS, THEY CAN NOT GIVE ME ANY EVIDENCE, IGNORED MY EMAILS.

Does anybody here can help me to get my money back? Thank you in advance

Tri

2014-05-22 1Star Dear Lance G,

Do you have the evidence yet? UNTIL NOW (3 months already), If you and your company can not give me any evidence, please ask them to give me back $2400, do not try to scam my hard earned money, OK?

Tri

2014-05-02 1StarDear Lance G,

Please give me the evidence of fraud or breach.
$2400 is my hard earned money, not easy!
If your company does not have the evidence, then your company has scam my hard earned money $2400.
Tri

2014-04-23 1 Star Dear Lance G,

$2400 is my hard earned money, not easy!
If your company have a clear reason to scam my hard earned money ($2400), please give me the evidence saying that I have "conducted extremely abusive behavior (arbitrage) within the NRG binary trading platform".
Please note that, the payout rate on 60 seconds platform is max = 70%, traders always loose their money if they use arbitrage trading strategy with that payout rate.
Again, please send us the evidence. If your comapny have the evidence, then your company can scam my hard earned money $2400.
Tri

2014-04-15 1Star Dear Lance G,

Thank you for your support!
But I did not use arbitrage trading strategy on NRG binary trading platform as they have mentioned. That is for sure!
Please check again carefully, may be the Risk department made a mistake. If they found the mistake, please ask them send me the evidence.

Thank you
Tri

2014-04-12 1 Star Hello Lance G,

Please help me to ask Billing department and Risk managerment department to approve my withdrawal request? My account number is 23232, the request for $2400 has been submitted on 24th February. The turnover is more than 16000 - exceeded 30 x bonus vallue (30 x $500 = $15000). I have sent many emails to my account manager and billing department, but surprisingly they decided to delete my account and I can never login to my trading account since that time.

Please help me,
Thank you
Tri

2014-03-05 1 Star Hello Lance G. (NRG Binary Business Development Manager),

Please help me to approve my withdrawal request? My account number is 23232, the request has been submitted on 24th February, but until now still "pending". The current turnover is more than 16000 - exceeded 30 x bonus vallue (30 x $500 = $15000). I have never facing the same issued with the other companies. I have sent many emails to my account manager and billing department, but surprisingly they all ignored without any response
Please help me to ask them to follow the terms and conditions to do the right thing, they should do what they have to do

Thank you
Tri

Comment: Added by Lance Graham on 2014-03-09
Respected Sir,

I have received your inquiry regarding this matter and replied to you that it is being taken care off and that I will personally make sure to reply to you the moment I will have the appropriate answer. Please contact me directly.

Thank you in advance,
Lance G.
Business Development Manager
NRGbinary

Comment: Added by Lance Graham on 2014-04-14
Dear Tri,
My records are indicating that you have received a mail from NRGbinary's Risk Management Department on the 9th of March stating that:"We hereby to inform you that following our investigation into your account, we have found an extremely abusive behavior made by you in our system, as for that we inform you that you are not eligible to withdrawal your profits."
On the 23rd of March, I sent you an e-mail stating that:"Since our risk management department found out that you conducted extremely abusive behavior (arbitrage), we had no other option other than crediting your initial deposit amount of $500 and inform you that you are not eligible to withdraw your other profits according to the company’s terms and conditions."
Best Regards,
Lance G.
Business Development Manager
NRGbinary

Comment: Added by Lance Graham on 2014-04-23
Dear Tri,
Please keep in mind that profits that are based even partially on use of bonus shall be forfeited in case the company suspects any act of fraud or breach of the company's terms and conditions by the client. Following our risk management department investigation, as well as my own personal investigation, we ended up getting to the same exact conclusion. However, as a show of good faith, we have refunded your initial deposit on the 28th of February, 2014.
If you need any additional assistance, please contact me directly.
Best Regards,
Lance G.
Business Development Manager
NRGbinary

Comment: Added by Lance Graham on 2014-05-05
Dear Tri,
After I personally examined your trading history with us, I have come to the conclusion that the risk management department was indeed right with their decision about your extremely abusive behavior (arbitrage) within our trading system. I will gather the evidence from them and contact you personally for further explanation.
Regards,
Lance G.
Business Development Manager
NRGbinary

Comment: Added by Lance Graham on 2014-06-08
Dear Tri,
Please keep in mind that NRGbinary does not allow actions based on arbitrage calculations or other methods that are based on exploitation of different systems or platform malfunctions. NRGbinary is entitled by its own discretion to cancel any transaction that has been executed due or in connection with an error, system malfunction or breach of the agreement by the client.
Regards,
Lance G.
Business Development Manager
NRGbinary

Comment: Added by Lance Graham on 2014-06-12
Dear Tri,
More than 3 months ago you sent me an e-mail that stated, and I quote: "Please help me to say sorry to Billing Department. I really sorry for my big mistake and bad behavior. Please ignor all for me."
If you want me to continue and provide more evidence in this forum, send me an e-mail.
Regards,
Lance G.
Business Development Manager
NRGbinary
 
Hesham Shalaby,
Cairo, Egypt,
Jun 7, 2014,
Guest

NRGbinary ia a scam. They never accept a withdraw of fund.
First they will tell that that your documents are not complete.
When you send them once more, the will keep on cancelling your withdrawal when submitted. Finally they will notify you that you lost your deposits and you will blocked to login to their site.
 
Reply by Lance Graham submitted Jun 9, 2014:
Dear Mr. Shalaby, My name is Lance Graham and I will be more than glad to assist you in any way, shape or form I can. If possible, I would like you to personally contact me at LanceG@nrgbinary.com and let me know exactly what happened. Please include the e-mil address you had registered your account with. I am sorry for any inconvenience that you might have experienced. Thank you in advance. Regards, Lance G. Business Development Manager NRGbinary
Osama Ghazal,
Amman, Jordan,
May 27, 2014,
Guest

nrgbinary dragged me to deposit money when it grows they refuse to withdrawal in the contrary they keep embarrassing and asking to deposit more but never obey to any withdrawal request and when i insist they put my money in loosing deals till it become zero after six month of growing then when i fight for my stolen money they start sending me insulting emails
 
Reply by Lance Graham submitted May 29, 2014:
Dear Mr. Ghazal, My name is Lance Graham and you have been in contact with me regarding your issue. As far as I know and since I am personally involved in resolving it, I am not aware of any insulting e-mails that were sent to you by any of the company's representatives. Please contact me at your earliest convenient if you have such an e-mail in hand and I will make absolutely sure to completely prevent such cases from happening. Thank you for your cooperation. Best Regards, Lance G. Business Development Manager NRGbinary
Chor Keat Tan,
, Malaysia,
Apr 24, 2014,
Guest

Dear Mr.Lance.G.

Truly impressed by your prompt response,hopefully your sincere effort shall build up NRGBinary's reputation

I had email you my about my case , wish things may sort out.Thanks again.

2014-04-23 5Star Dear Mr. Lance .G

Deeply appreciated for your prompt response; impressed indeed, I will submit my case to you directly. BIG BIG THANKS :D

014-04-22 No Rating Lance G,
I can see your effort to upkeep good service of NRGbinary,truely appreciated.How to email to you as I have a request need your help to sort out some misunderstanding in deposit and request for refund.
Best regard

Comment: Added by Lance Graham on 2014-04-23
Hello Sir,
Thank you for the kind words. Please feel free to contact me directly at LanceG@nrgbinary.com regarding any issues you might have.
Have a great day.
Best Regards,
Lance G.
Business Development Manager
NRGbinary
 
Frank P Kovacs,
USA, USA,
Apr 15, 2014,
Guest

To all: Stay away from NRGBinary. They withdrew my deposit, but it never was sent to my credit card account (as they claimed). Now, they won't even respond to my emails. There's some real sloppy record keeping in this brokerage and they aren't honest. Even their designated broker won't respond to my emails, or Mr Lance Graham who is the business development person in charge. I sent him three emails and no response from him either. I know I was a small fish, but large or small, every customer deserves equal and fair treatment. Be aware, they are not registered with the Cyprus Security and Trade Commission as any respectable brokerage should be. I hope you can see where this company is coming from. Make your own decision.
 
Reply by Lance Graham submitted Apr 22, 2014:
Dear Sir, The only reason I didn't reply to your e-mails was because they went straight to my junk mail. Trust me, you would have gotten a reply back from me the same day you sent me your letter. I don't have any intention of dragging you for no reason. I have been reading your letter and taking all the necessary actions to resolve your matter as soon as I possibly can. Thanks for your understanding of the situation. Regards, Lance G. Business Development Manager
Joseph Solomon,
Durban, South Africa,
Apr 1, 2014,
Guest

Account manager hacks my account and trades reckless almost wipes out my account
 
Reply by Lance Graham submitted Apr 8, 2014:
Dear Mr. Solomon, I have received your complaints regarding your account manager. I already started investigating what exactly happened with your specific case. Please allow me to contact you back with my findings. I would like to apologize for any delay in handling your case. Thank you in advance, Lance G. Business Development Manager NRGbinary
Osama Hassan,
Brisbane, Australia,
Apr 1, 2014,
Guest

Hi There,
first off all, my account manager withdrawn 1000 $ directly from my bank account without asking me and based upon my broker advices I lost all of them.
I asked officially more than 4 times to withdraw my money and my account manager, Richard Gibson, canceled them and traded with my money (2000$) without my permission by himself.
I have not received any feedback from billing department regarding to my request.
Based upon his control on my account, I lost 2000 $ because of his mismanagement and misjudgment on the market and ignoring client request.
I send him more than 5 emails asking him to withdraw the money and cancel the trading that he did without my permission and even asking me. he dealt with my account as his money.
he has taken the decision by himself and he should responsible for this losing.
In conclusion, I have been ripped off and all the money stolen by this company.
Regards
Osama
 
Reply by Lance Graham submitted Apr 7, 2014:
Dear Mr. Hassan, I have received your complaint regarding your account manager. Since I was out of town last week, I already started investigating what exactly happened as soon as I got back. Please allow me some time to get back to you with my findings. Thank you in advance, Lance G. Business Development Manager NRGbinary
Kashif Jawed,
Mississauga, Canada,
Mar 16, 2014,
Guest

Hi Lance,
Firstly, Thank you for honoring my withdrawal request. I am disappointed that NRGBinary deducted the bonus and gave me back my balance minus the bonus. In my previous email to you (and to everyone i know at NRGBinary), I mentioned that my turnover has been over the required turnover rate and I am eligible to withdraw all my money along with the bonus amount.
I have stated these details in my posts below as well.
Unfortunately no one at the firm has been able to help me (not even Frank Green - Sr. trader OR Don Lawrence - billing)
My account 13781 shows bonus being approved but method is "Bonus" which means it went back to NRGbinary.
That is a shame and disappointing.
This is the reason for my negative rating for NRGbinary. Since I have emailed you regarding this before and no action was taken, I don't expect much to happen after this post either. The purpose is to bring this matter to your attention so you understand why many of us are frustrated with NRGbinary.

Regards
Kashif Jawed (13781)

PS: a courtesy explanation as to why the bonus was rejected would have also been helpful despite my follow up efforts.

2014-02-25 1 Star Hi Lance,
Why is it that I have to take action for NRGbinary to look into my case. It has been open for weeks. If I wouldn't have opened the complaint, it wouldn't have been handled. It is great that you're "now" looking at it however my emails were gone answered (as forwarded to you)

As for bonus structure, my turnover was $3040 and as per the terms it says 30x bonus (75x30 = 2250) which means that my turnover has exceeded the requirement. Unless i am miscalculating?

Comment: Added by Lance Graham on 2014-02-26
Dear Mr. Jawed,

I have received your complaint on the 21st of February and not earlier. You can be rest assured that if I would have received it before that, I would have already handled it accordingly.

Please communicate with me directly.

Thank you in advance,
Lance G.
Business Development Manager
NRGbinary

2014-02-22 1 Star I have requested a withdrawal for my funds back in mid-January. The process took a couple of weeks after validating my identity (they asked me for more documents in addition to what was required).

The billing department cancelled my requesting saying that I cannot withdraw bonus funds since my turnover has not been 30x the bonus amount of $50

I sent them an email showing that my turnover was way over that and I should be able to withdraw all my funds.

No one has responded to me for a week. After a couple of follow up's, I re-submitted my withdrawal request again and it has been 3 days and its still pending.

I thought this was a reputable broker however be careful. They are happy to take the money but very very hesitant to return it back to you.

Regards.

PS: i have forwarded the communication from NRGbinary to Lance as well

Comment: Added by Lance Graham on 2014-02-24
Hello Mr. Kashif,

You had sent me your complaint on Friday the 21st of February. I have forwarded all the required information about your case to the most suitable individuals so it will be immediately handled accordingly.

Unfortunately, you have already posted a negative complaint about the company. I can assure you that it is being taken care off as I am writing this. In the future, please allow us to take care of your problem first. In the event that you are not satisfied with the way it was resolved, I will personally solve it for you.

Thank you in advance,
Lance G.
Business Development Manager
NRGbinary
 
Adel,
Hofuf, Saudi Arabia,
Feb 25, 2014,
Guest

I have been ripped off and all the money stolen by this company and I am at no fault. They are specialized in dragging victims and promising them of profit, but they do not pay anything. Be careful. It is just full of a bunch of thefts
 
Reply by Lance Graham submitted Feb 26, 2014:
Dear Mr. Adel, I highly appreciate that you have contacted me directly. I am making sure your case is being handled in the most professional and dedicated way possible. Please allow me to resolve it so you will be satisfied. Feel free to communicate with me on my personal e-mail. Thank you in advance, Lance G. Business Development Manager NRGbinary
Anthony,
NH, USA,
Jan 15, 2014,
Guest

NRG Binary is a fraud. I opened an account with them and had a profit. I attempted to withdraw money and they contacted me and tried to get me to make a second deposit that they would match. My credit card company called me when they tried to charge my card and explained that was a fraud alert associated with NRG Binary. I decided not to deposit any more funds but continued to trade. After a small loss I decided to withdraw my remaining funds. This was over 2 weeks ago and they have not returned my money. I have made 2 requests and sent them emails. I got an email claiming that they were trying to call me but were unable to get in touch with me. This is a delay tactic because I responded to the email giving them a good time to call me. They are not attempting to call me. There are no record of a call from them on my phone. Further, they do not answer their phone nor do they have anyone available on there chat feature.
 
Reply by Lance Graham submitted Feb 23, 2014:
Dear Anthony, I have seen your complaint against NRGbinary. I would highly appreciate if you can provide me with your e-mail address. I have to start conducting a proper investigation regarding your specific complaint. Again, I am here to assist you, but if you will not give me a chance to do so, I won't be able to. Thank you in advance, Lance G. Business Development Manager NRGbinary
FAW du Plessis,
frikples@netactive.co.za, South Africa,
Jan 5, 2014,
Guest

NRG Binary stole/scammed $10 000 from me. The now refuse to an.
swer their telephone and do not respond to e-mails send to them the options company is in Cyprus.
The mother company NRG Capital is located in London
 
Reply by Lance Graham submitted Feb 23, 2014:
Dear Kamal, I have seen your complaint regarding NRGbinary. I would like you to provide me with your e-mail address since I am interested in conducting a proper investigation regarding your specific complaint. I am here to assist you, but if you will not give me a chance to do so, I won't be able to. Thank you in advance, Lance G. Business Development Manager NRGbinary
kama abdullah bagrwan,
riyadh, Saudi Arabia,
Dec 11, 2013,
Guest

So far, have not gotten to the outcome of Mr. Lance G. Delete want to comment until he finds a solution to the problem and told him to find me a solution and I will put that comment No problem will not be solved to find an answer

2013-12-10 1Star Now you twist the arms in order to resolve the problems Delete comment Find me a solution and I comment that the problem was solved are no way to delete a comment

Review Moderation Team Note: In general, reviews are not deleted. If an issue is resolved, the reviewer should leave a followup review explaining how the issue was fixed. The reviewer can give a new rating based on how well the company performed in fixing the issue.

2013-11-25 No rating I am destined you to your response to me and I will wait your response to resolve the problem via a Thank You

2013-11-20 1 Star Hello,
Analde problem with your company, I shared you have me and a group of 8 people and for more than 3 weeks and we ask the process of withdrawing and be outstanding and tells us hand Mahmoud Zeidan that tomorrow will be approved that came yesterday and entered a deal the full amount and lost.

Points which we have
1 - How to enter the amount withdrawn was requested than 3 weeks and its entry in the transaction.
2 - How enters in Pather deal of 50% has sent him to enter only 50%.
3 - We have an audio recording him as he tells us that he can not access more than 30 percent to protect the calculation of risk.

Was contacted today by has informed us offer him unacceptable: that we bid farewell to the amounts currently trading account and compensate for the loss, an offer is unacceptable.

I hope that I find you have the solution.

Kamal Abdullah Bakaroan,
Comment: Added by Lance Graham on 2013-11-21
Dear Kamal,

I have received your e-mail yesterday and have started conducting a proper investigation regarding your specific complaint.

You didn't even give me a chance to reply to you, and you already posted the same exact mail you sent to me.

If you expect me to assist you, I suggest you start by taking off your post from this forum. Otherwise, what was your purpose of contacting me from the very beginning?

Again, I am here to assist you, but if you will not give me a chance to do so, I won't be able to.

Thank you in advance,
Lance G.
Business Development Manager
NRGbinary
 
Leslie,
Singapore, Singapore,
Sep 23, 2013,
Guest

I got the same as above. When I submit a withdrawal request, no response, not even an email confirmation that my request was received.

Their withdrawal policy states that withdrawals will be completed by 3 business days. On the 4th day, I tried to contact them via phone and the chat facility on the site - can't even get through.

Finally got through the phone. The moment the guy at the other end heard I want to withdraw, he hung up!!!

I've supplied my documents and I still haven't got a reply.

For the other victims like me, kindly share if you manage to be successful in getting your money back.
 
Reply by Lance Graham submitted Nov 10, 2013:
Dear Leslie, My name is Lance and I am the official representative of NRGbinary in the Forex Peace Army forum. I would like to remind you and all of our traders that I am available at LanceG@nrgbinary.com If you have any issues with our company, feel free to contact me and I will do my very best to find a solution and make absolutely sure that your overall trading experience with us is a positive one. My ultimate goal is to assist all traders with any issues or problems they might face with NRGbinary and I will be more than happy to do that anytime I possibly can. Once again, feel free to contact me at any given time for any issues or problems that you might have faced. Thanks, Lance G. Business Development Manager NRGbinary