USGFX Review

I used their service to link my account to a MAM through LPOA for more than a year...
At one point I saw that 'profit share' was taking systematically from my account till the point I was not profiting at all but losing money. Which from me was not logic, how can you take profit share if you are not profiting?
So I contacted support, it took some writhing before they understood there was something wrong... What I don't understand already is that there is no protection at that point for clients?!? So a MAM can just take whatever he wants from your account whatever is stated in the LPOA and the profit-share part there seems to be any control or signalling to the back office there is something sketchy going on...

So it took some explaining before they understood what was going on, then they told me they will get my money back they took by 'mistake' from the MAM provider. Which I had to wait for a whole month because the provider had taken all of his 'profits' and they could not get my money back till the MAM made profits again?!? Which is already hilarious, so they let MAM's make mistakes through their platform and the end client should 'pay' for the mismanagement or lack of up to date platform software. As an IT guy myself, I don't understand how this can happen on a 'regulated' platform...

So I needed to wait a month and hope they would make a profit for the broker(USGFX) to get my money back. A month later still nothing I had to make contact back with to ask for my money. If wouldn't have don't that I would still have waited I guess because of the lack of signals or followup systems... By the way if you see their site and back-office it is like from the '80s what would have made me think before subscribing to their service...

They sent back the money in July, I didn't have the time at that point to close my account and unline from the MAM. It seems they told me that I could unlink my account from the MAM and get this profit-share back but that was not clear at that point to me so I didn't ask to unlink my account. Costly mistake as coincidently a couple of days beginning the new month I was looking at my account to get everything out everything was gone.... The MAM had blown my account.... Everything was gone...

I was really mad like everyone would have been. I need to say that people on the back-office/support seems to be well trained to keep their cool when you are mad as a client, maybe because they are used to it...

To conclude, I have multiple accounts on different brokers and this is the worst... I never had that many issues.
Till today I still wait to unlink and close down my 2 accounts which are not easy to find how to do on their old NOT user friendly interface...

I have been trying to withdraw my funds of $15882.20 for the last 3 months all to no avail.They state they have refunded me but cannot show me proper proof of payment

Overall great. Have a great experience and the account manager helped me a lot when I had problems with the trading and registration

The rebates is pretty high. Recommended to join their IB program for those who just started forex, since they will give some money back if you lost any money in the trade. Also, highly recommended for those who have been in this industry for a long time or want to build a business in forex industry. They have pretty flexible system for the commission. You can adjust how much money you want to earn.

*** USGFX BROKER UPDATE ***
On 8 July 2020, Peter Krejci and Andrew Cummins of BRI Ferrier were appointed Voluntary Administrators of Union Standard International Group Pty Ltd pursuant to Section 436A of the Corporations Act. At this stage, no new account, new deposit, withdrawals or new positions will be taken. The existing open position will be set as close only. First Credit's report | Court Order:

https://www.usgfx.com/GlobalFiles/pdf/FirstReportToCreditors.pdf
https://www.usgfx.com/GlobalFiles/pdf/FederalCourtOrder.pdf

Do not withdraw funds for already 1 month.
Account 5004002
Trying to withdraw less then initial deposit

My name is Mr. Reynald Tinaco from the Philippines, one of the investors of the multiple account management of USGFX with mt4 account number 300001351. My master trader is Lovelyn Tibor and we have a 40/60 profit sharing every 10th of the month. The total amount that I’ve deposited since I joined the MAM last September 2019 is $27,000.73. I compounded my money in this broker. I’m happy with the result of my MAM account and every month my balance is getting bigger and bigger.

Unfortunately, last January 3, 2020 some of us the members under the MAM account won but some lost when the market closed. My account gained multiple times when the gold skyrocketed when the general in Iran was bombed by the US government last January 3, 2020. It is because of the buy position on gold that was placed on hold by our master trader for more than a month. I made some withdrawal requests last January 4 and another one on January 5. Last January 6, 2020, my withdrawal requests were disapproved and that same date my account balance became negative in the evening.

I am so worried about what happened that I immediately contacted our master trader. He told us to contact USGFX support. There were 29 others who have the same problem. I then contacted USGFX live chat support. The one that I talked to, told me to make a reference check email. I did as instructed and the response was for me to pay attention to my email and my phone because the account manager, Mr. Lochlan, will contact me. After 2-3 days I contacted live chat support again to make a follow-up because nobody contacted me. The live chat support again told me to make another reference check. I did it again, and the response is still the same. Still nobody contacted me. It took Mr. Lochlan 3 weeks before he contacted me, when I got so frustrated and made a comment on their Facebook page. Later on, they asked for all our MT4 screenshots for January 3, when our account was still positive and became negative on January 6. They said they will refund our money, but until now, no refund has been made to our accounts. It is more than a month already.

Attached are screenshots of Director Daren’s e-mail sent to me, when he said that the mt4 account that I sent was of the Master Account and not my individual account. I also attached the master account screenshots and my mt4 account screenshots. He is clearly lying in his e-mail. My mt4 account is completely different from that of the Master Account. And my winning trades are not even included in the Master Account. This clearly means that they did a lot of manipulation already in the Master Account and removed and polished all the logs in their server. They did not even give us daily confirmation reports of our trading. I only received one on the 3rd week after the incident when the account manager Lochlan contacted me over the phone and he even ended our phone conversation while I was still talking to him. He even has the guts to get angry at us, after 3 weeks of not contacting us and they are clearly stealing our money in-front of us. We are asking for anyone who could help us.

If they could do this to 30 investors in the Philippines – they could easily do this to others. The money we invested, plus our time and effort - are hard-earned. On top of this issue – we have suffered countless sleepless nights and a tremendous amount of anxiety, they should be responsible for all these. We trusted them and yet this happened. We will not back down from this, we did not do anything wrong. We need our money back as soon as possible.

I am hoping that anyone out there that could be of assistance to us to help us recover our money.

Thank you very much.

Regards,
Rey

By the way, there is no link here for me to attach my screenshots. :-(

This broker is complete S***, the slippage is such worse in normal conditions that they will close the trade 1-3 pips beyond SL in normal market conditions. It's not that I am complaining about a single SL order they are having slippage when SL hits even in very normal market conditions.

Stay Away from this broker because I am sure they won't execute the stop in high volatile conditions. there are various other brokers with good execution in normal market conditions

I started trading with USGFX almost 8 months ago
It is not the best broker in the market but it is one of my favor Brokers.
fast order execution
fast payment

It’s more than 12 month that I’m working with this broker.
I do recommend it to everyone.
They have 24 hours support, 5 days a week with withdrawal request in one day.

I am working with this broker for about 14 month now
I'm really enjoying the services and I recommend it