2019-12-23: ASIC has announced that it made an interim asset restraining order against Maxi EFX Global AU Pty Ltd (trading as EuropeFX) and BrightAU Capital Pty Ltd (trading as TradeFred), both of which are Corporate Authorised Representatives of Union Standard International Group Pty Ltd (trading as USGFX) (AFSL 302792). CLICK HERE for more details.
About USGFX.com
USGFX is a forex broker. USG FX offers the MT4, MT5 and WebTrader forex trading top platform. USGFX.com offers over 40 forex currency pairs, cfds, commodities, indices, gold, silver, oil and bitcoin for your personal investment and trading options.
Service use: Live
Length of use: 3-6 Months
Unfortunately, last January 3, 2020 some of us the members under the MAM account won but some lost when the market closed. My account gained multiple times when the gold skyrocketed when the general in Iran was bombed by the US government last January 3, 2020. It is because of the buy position on gold that was placed on hold by our master trader for more than a month. I made some withdrawal requests last January 4 and another one on January 5. Last January 6, 2020, my withdrawal requests were disapproved and that same date my account balance became negative in the evening.
I am so worried about what happened that I immediately contacted our master trader. He told us to contact USGFX support. There were 29 others who have the same problem. I then contacted USGFX live chat support. The one that I talked to, told me to make a reference check email. I did as instructed and the response was for me to pay attention to my email and my phone because the account manager, Mr. Lochlan, will contact me. After 2-3 days I contacted live chat support again to make a follow-up because nobody contacted me. The live chat support again told me to make another reference check. I did it again, and the response is still the same. Still nobody contacted me. It took Mr. Lochlan 3 weeks before he contacted me, when I got so frustrated and made a comment on their Facebook page. Later on, they asked for all our MT4 screenshots for January 3, when our account was still positive and became negative on January 6. They said they will refund our money, but until now, no refund has been made to our accounts. It is more than a month already.
Attached are screenshots of Director Daren’s e-mail sent to me, when he said that the mt4 account that I sent was of the Master Account and not my individual account. I also attached the master account screenshots and my mt4 account screenshots. He is clearly lying in his e-mail. My mt4 account is completely different from that of the Master Account. And my winning trades are not even included in the Master Account. This clearly means that they did a lot of manipulation already in the Master Account and removed and polished all the logs in their server. They did not even give us daily confirmation reports of our trading. I only received one on the 3rd week after the incident when the account manager Lochlan contacted me over the phone and he even ended our phone conversation while I was still talking to him. He even has the guts to get angry at us, after 3 weeks of not contacting us and they are clearly stealing our money in-front of us. We are asking for anyone who could help us.
If they could do this to 30 investors in the Philippines – they could easily do this to others. The money we invested, plus our time and effort - are hard-earned. On top of this issue – we have suffered countless sleepless nights and a tremendous amount of anxiety, they should be responsible for all these. We trusted them and yet this happened. We will not back down from this, we did not do anything wrong. We need our money back as soon as possible.
I am hoping that anyone out there that could be of assistance to us to help us recover our money.
Thank you very much.
Regards,
Rey
By the way, there is no link here for me to attach my screenshots. :-(