Broker Details
| Minimum Trade Size: | 0.01 |
|---|
| Maximum Leverage: | 500:1 |
|---|
| Minimum to Open Live: | $100 |
|---|
| Established: | 2007 |
| Address: | G03, 135 Macquarie Street, Sydney, NSW 2000, Australia |
| Contact: | support.au@usgfx.com, +61 2 9251 1395 |
| Regional offices: | |
| Regulators: | ASIC #AFSL-302792 |
| Prohibited countries: |
| Trading platforms: | MT4, MT5, WebTrader |
| Web Trading: | Yes |
| Mobile Trading: | Yes |
| ECN: | Yes |
| Currencies: | (40+) |
| Cryptocurrencies: | (1) Bitcoin |
| CFD: | (10+) Gold, Silver, Stock Indexes, Oil |
| EAs/Robots: | Yes |
| ZuluTrade: | Yes |
| Deposit Methods: | Bank Wire, VISA, MasterCard, FasaPay, Local Bank Transfers, PerfectMoney, Poli, SticPay, UnionPay, VoguePay, WebMoney |
| Withdrawal Methods: | Bank Wire, VISA, MasterCard, FasaPay, GPay, Local Bank Transfers, Neteller, PerfectMoney, Skrill, UPay, VoguePay, WebMoney |
USGFX.com profile provided by Joyce Shen, Apr 7, 2014
USG is a leading group, focusing on brokerage services. We provide many countries around the world, asset management companies and large investment institutions with our premium and the highest level of brokerage services.
USG has had both its high market share and clients’ profits grown since the company was established. We become looked up to as a role model in this field. USG always bears our clients’ best interest in mind. We highly regulate ourselves with quality management and information technology security. We have the most perfect and complete profit plan and partnership cooperation system. We dedicate ourselves to you with up-to-date creative strategies.
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Traders Reviews
30 of us from the Philippines have been SCAMMED by USGFX
Service use: Live
Length of use: 3-6 Months
My name is Mr. Reynald Tinaco from the Philippines, one of the investors of the multiple account management of USGFX with mt4 account number 300001351. My master trader is Lovelyn Tibor and we have a 40/60 profit sharing every 10th of the month. The total amount that I’ve deposited since I joined the MAM last September 2019 is $27,000.73. I compounded my money in this broker. I’m happy with the result of my MAM account and every month my balance is getting bigger and bigger.
Unfortunately, last January 3, 2020 some of us the members under the MAM account won but some lost when the market closed. My account gained multiple times when the gold skyrocketed when the general in Iran was bombed by the US government last January 3, 2020. It is because of the buy position on gold that was placed on hold by our master trader for more than a month. I made some withdrawal requests last January 4 and another one on January 5. Last January 6, 2020, my withdrawal requests were disapproved and that same date my account balance became negative in the evening.
I am so worried about what happened that I immediately contacted our master trader. He told us to contact USGFX support. There were 29 others who have the same problem. I then contacted USGFX live chat support. The one that I talked to, told me to make a reference check email. I did as instructed and the response was for me to pay attention to my email and my phone because the account manager, Mr. Lochlan, will contact me. After 2-3 days I contacted live chat support again to make a follow-up because nobody contacted me. The live chat support again told me to make another reference check. I did it again, and the response is still the same. Still nobody contacted me. It took Mr. Lochlan 3 weeks before he contacted me, when I got so frustrated and made a comment on their Facebook page. Later on, they asked for all our MT4 screenshots for January 3, when our account was still positive and became negative on January 6. They said they will refund our money, but until now, no refund has been made to our accounts. It is more than a month already.
Attached are screenshots of Director Daren’s e-mail sent to me, when he said that the mt4 account that I sent was of the Master Account and not my individual account. I also attached the master account screenshots and my mt4 account screenshots. He is clearly lying in his e-mail. My mt4 account is completely different from that of the Master Account. And my winning trades are not even included in the Master Account. This clearly means that they did a lot of manipulation already in the Master Account and removed and polished all the logs in their server. They did not even give us daily confirmation reports of our trading. I only received one on the 3rd week after the incident when the account manager Lochlan contacted me over the phone and he even ended our phone conversation while I was still talking to him. He even has the guts to get angry at us, after 3 weeks of not contacting us and they are clearly stealing our money in-front of us. We are asking for anyone who could help us.
If they could do this to 30 investors in the Philippines – they could easily do this to others. The money we invested, plus our time and effort - are hard-earned. On top of this issue – we have suffered countless sleepless nights and a tremendous amount of anxiety, they should be responsible for all these. We trusted them and yet this happened. We will not back down from this, we did not do anything wrong. We need our money back as soon as possible.
I am hoping that anyone out there that could be of assistance to us to help us recover our money.
Thank you very much.
Regards,
Rey
By the way, there is no link here for me to attach my screenshots. :-(
Unfortunately, last January 3, 2020 some of us the members under the MAM account won but some lost when the market closed. My account gained multiple times when the gold skyrocketed when the general in Iran was bombed by the US government last January 3, 2020. It is because of the buy position on gold that was placed on hold by our master trader for more than a month. I made some withdrawal requests last January 4 and another one on January 5. Last January 6, 2020, my withdrawal requests were disapproved and that same date my account balance became negative in the evening.
I am so worried about what happened that I immediately contacted our master trader. He told us to contact USGFX support. There were 29 others who have the same problem. I then contacted USGFX live chat support. The one that I talked to, told me to make a reference check email. I did as instructed and the response was for me to pay attention to my email and my phone because the account manager, Mr. Lochlan, will contact me. After 2-3 days I contacted live chat support again to make a follow-up because nobody contacted me. The live chat support again told me to make another reference check. I did it again, and the response is still the same. Still nobody contacted me. It took Mr. Lochlan 3 weeks before he contacted me, when I got so frustrated and made a comment on their Facebook page. Later on, they asked for all our MT4 screenshots for January 3, when our account was still positive and became negative on January 6. They said they will refund our money, but until now, no refund has been made to our accounts. It is more than a month already.
Attached are screenshots of Director Daren’s e-mail sent to me, when he said that the mt4 account that I sent was of the Master Account and not my individual account. I also attached the master account screenshots and my mt4 account screenshots. He is clearly lying in his e-mail. My mt4 account is completely different from that of the Master Account. And my winning trades are not even included in the Master Account. This clearly means that they did a lot of manipulation already in the Master Account and removed and polished all the logs in their server. They did not even give us daily confirmation reports of our trading. I only received one on the 3rd week after the incident when the account manager Lochlan contacted me over the phone and he even ended our phone conversation while I was still talking to him. He even has the guts to get angry at us, after 3 weeks of not contacting us and they are clearly stealing our money in-front of us. We are asking for anyone who could help us.
If they could do this to 30 investors in the Philippines – they could easily do this to others. The money we invested, plus our time and effort - are hard-earned. On top of this issue – we have suffered countless sleepless nights and a tremendous amount of anxiety, they should be responsible for all these. We trusted them and yet this happened. We will not back down from this, we did not do anything wrong. We need our money back as soon as possible.
I am hoping that anyone out there that could be of assistance to us to help us recover our money.
Thank you very much.
Regards,
Rey
By the way, there is no link here for me to attach my screenshots. :-(
1 trader has found this review helpful
Screenshots can be included in the forums.
Dear Mr. Tinaco,
As we previously have notified you in an email sent Fri, Jan 31, 2020. USG has followed its Internal Dispute Resolution procedures and has come to a final determination as per our FSG and PDS. For your reference USG has sent you a chart reflecting the movement of the asset and your account statement.
After the final investigation USG has determined that, it has no liability for your claims in this matter. USG has also been informed that you have been in contact with your trader who has also advised that your claims in this matter unfounded. (see attached in email sent Fri, Jan 31, 2020)
As we previously have informed you. Should you wish to further pursue this matter you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA), an external dispute resolution (EDR) scheme to deal with complaints from consumers in the financial system. This service is totally independent.
Using AFCA is free to consumers.
USGFX -AFCA membership number: 12385
If you would like to access the scheme, please lodge a complaint:
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001
Kind Regards,
USG
As we previously have notified you in an email sent Fri, Jan 31, 2020. USG has followed its Internal Dispute Resolution procedures and has come to a final determination as per our FSG and PDS. For your reference USG has sent you a chart reflecting the movement of the asset and your account statement.
After the final investigation USG has determined that, it has no liability for your claims in this matter. USG has also been informed that you have been in contact with your trader who has also advised that your claims in this matter unfounded. (see attached in email sent Fri, Jan 31, 2020)
As we previously have informed you. Should you wish to further pursue this matter you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA), an external dispute resolution (EDR) scheme to deal with complaints from consumers in the financial system. This service is totally independent.
Using AFCA is free to consumers.
USGFX -AFCA membership number: 12385
If you would like to access the scheme, please lodge a complaint:
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001
Kind Regards,
USG
Pathetic execution and slippage
Service use: Live
Length of use: 3-6 Months
This broker is complete S***, the slippage is such worse in normal conditions that they will close the trade 1-3 pips beyond SL in normal market conditions. It's not that I am complaining about a single SL order they are having slippage when SL hits even in very normal market conditions.
Stay Away from this broker because I am sure they won't execute the stop in high volatile conditions. there are various other brokers with good execution in normal market conditions
Stay Away from this broker because I am sure they won't execute the stop in high volatile conditions. there are various other brokers with good execution in normal market conditions
I started trading with USGFX almost 8 months ago
It is not the best broker in the market but it is one of my favor Brokers.
fast order execution
fast payment
It is not the best broker in the market but it is one of my favor Brokers.
fast order execution
fast payment
Excellent experience
It’s more than 12 month that I’m working with this broker.
I do recommend it to everyone.
They have 24 hours support, 5 days a week with withdrawal request in one day.
I do recommend it to everyone.
They have 24 hours support, 5 days a week with withdrawal request in one day.
Enjoying the Services
I am working with this broker for about 14 month now
I'm really enjoying the services and I recommend it
I'm really enjoying the services and I recommend it
Joined as MAM manager, they margin called me 2 times in a row trying to get my share of profit without any refund!!
I am working with this AUS regulated broker for more than 5 years now.
I am not claiming that it is the best broker I ever worked with but it is really good and honest broker and they always paid all of my withdrawals
I am not claiming that it is the best broker I ever worked with but it is really good and honest broker and they always paid all of my withdrawals
Trusted broker
Exceptional broker and highly recommended. USGFX has definitely went above and beyond my expectations as a trader.
My account manager has always delivered a great service for me since day one. The support services I received from him was like none other. Quality educational materials provided by them which has helped my knowledge in the FX market.
Very satisfied with my withdrawal times and overall I am pleased with their standards.
My account manager has always delivered a great service for me since day one. The support services I received from him was like none other. Quality educational materials provided by them which has helped my knowledge in the FX market.
Very satisfied with my withdrawal times and overall I am pleased with their standards.
Best broker I've ever seen!! Amazing operational teams and account managers!!! FULL SERVICE!!
Amazing operational teams and account managers!!! One year after joining and I still can't believe how fast their follow ups are. Immediate deposit and withdrawal system and they follow up ALL THE TIME, even when I have personally forgotten about my own request!!
My account manager also till date is the most down to earth broker that I've ever met, he has never sold me any dream about the markets or how to make millions of dollars but instead promises me that he will do right by me and supporting me whenever I'm in need of my broker. No trades are ever recommended or pushed onto me and I'm never requested to deposit money!!
USGFX has truly earned my trust and respect as brokers and their work ethic and morals continue to marvel me to date. Especially as they are not my first brokers and I can definitely say not a lot of them out there can do what they have done for me.
The bar has definitely been set.
My account manager also till date is the most down to earth broker that I've ever met, he has never sold me any dream about the markets or how to make millions of dollars but instead promises me that he will do right by me and supporting me whenever I'm in need of my broker. No trades are ever recommended or pushed onto me and I'm never requested to deposit money!!
USGFX has truly earned my trust and respect as brokers and their work ethic and morals continue to marvel me to date. Especially as they are not my first brokers and I can definitely say not a lot of them out there can do what they have done for me.
The bar has definitely been set.
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Frequently Asked Questions
What is USGFX?
USGFX is an Australian forex and CFD broker, founded in 2007.
USGFX offers access to trade currency pairs, indices and commodities on MetaTrader 4, 5 and Web Trader.
Is USGFX regulated?
USGFX is headquartered in Sydney, Australia.
USGFX is regulated by the Australian Securities and Investment Commission (ASIC) and holds an Australian Financial Services Licence (AFSL).
How can I open an account with USGFX?
How to open an account with USGFX?
1. Visit USGFX homepage
2. Click on “Open Live Account”
3. Follow the 3-step procedure
4. Submit your personal documents including
- Front and back copies of effective identity documents with photos, e.g., passport or driver’s licence.
- Effective proof of address dated in the last 3 months, e.g., utility bills, etc.
5. Deposit Funds by credit card, bank wire and e-wallets
How many types of live accounts does USGFX offer?
Currently, USG offers 3 types of live accounts:
- Mini Account
- Standard Account
- Premium Account
What is the minimum deposit for USGFX?
The minimum deposit varies a bit depending on the account type.
- Mini Account: the minimum deposit is $100
- Standard Account: the minimum deposit is $10,000
- Premium Account: the minimum deposit is $50,000
Service use: Live
Length of use: 0-3 Months
Account 5004002
Trying to withdraw less then initial deposit