2.382 • 38 REVIEWS
Updated: Feb 15, 2024
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Established: 2016
2.382 • 38 REVIEWS Most Helpful Customer Reviews

tel-aviv, Israel (Inside the offices of PayBackFX),
Dec 30, 2020,
Registered user

Pay as promised (I really mean they pay my salary)

Service use: Live Length of use: 3-6 Months
Use their service for three months. so far no problems, pay everything on time.
I would recommend adding more brokers to the service.
Forex Peace Army
Review moderation team note
4 Star Rating removed.

This review came from the same location used by PayBackFX's representative to the FPA.  Per FPA policy, the rating on this review has been set to Zero stars.
Apr 25, 2023,
Registered user


Service use: Live Length of use: 0-3 Months
Firstly, I should thanks Paybackfx representatives replying here. As I mentioned on my previous review, Paybackfx do pay but with lots of excuses and misleading for the purpose of delay.

To counter their reply against other service providers, below are my true experience on other service provider.

1) There's no such thing of 21st of every month on XM. As per my calculation according to PAYBACKFX own report compare to XM trading activities, it's clearly that the 1st month are being calculated from 13th February - 12th of March, payment released on around 27th of March. This also proven that my previous reviews that we as traders need to wait around 50 days to collect the previous 30 days rebate. So I'm not sure what PAYBACKFX replying or try to twist the story here. I can provide all my claim with proven record, amount, including NETELLER account summary receiving from your good office.

2) Because of PAYBACKFX intentional delayed with no transparency, I have already shifted to another trading platform since the beginning of the month. Again, PAYBACKFX excuses does not stand on its own. There's no such things of 2 weeks back payment on XM weekly automation rebate payout. I am not dead yet and I am still trading under another rebate platform with a new XM trading account. XM will do twice a week payment on every Tuesday and Thursday. For Tueday payment, trader will get their automation rebate for trading activities on their account on previous Tuesday to Thursday. For Thursday payment, it will be according trader trading activities for previous Friday to Monday. There's no such things of 2 weeks back as mention by PAYBACKFX and I already received numerous times since the beginning of month on sharp GMT +2 10.00 hours as per XM servers time payment date.

If PAYBACKFX needed, I can provide full rebate statement from XM as evidence to support my statement as true and valid here. Furthermore, I don't understand why PAYBACKFX keep mentioning 20th of every month, but in fact your calculation is clearly till 12th of each month, and delay the payment for another 2 weeks time.

Lastly for others information, it's not as PAYBACKFX advertise as their payback are highest in the market but in fact for XM, I believe they have took roughly around 20% of your trading rebate instead of 10% which most of other service providers usually does regardless with automation weekly payout or monthly if you prefer without any delay as PAYBACKFX does. For other brokers, I have no idea since I only trade using XM now and I do not want to make any false allegations. Again, I can provide my whole rebate record to support my concrete statement.

Once again, I need to further clarified that PAYBACKFX do pay their clients. From my point of view, I cannot call it a scam but their service are not up to the market standard only. If someone is OK with their type of services and payment standard, then so be it. My monthly trading rebates can hit up to roughly USD 15-20k per month, so a couple percentage and payment date means a lot to me. All are just on my own true experience and reviews.

Apr 12, 2023 - 1 Star This is my second review on this company. Although they're paying with purposely delayed, this website is definitely untrusted. PAYBACKFX will hold your funds and push the blame to broker late payment. For my experience, I'm using XM and rebate with PAYBACKFX. After 2 months with them, I found out they withheld your fund and blame broker for late payment. Hence, I try to ask my broker and there's no such things of delay payment to their IB. Then I start to more in-depth research on review websites and found out there are a lot of complaint on this website. In Forexpeacearmy, PAYBACKFX unable to delete comments, that's why they have extremely low rating. On other website, they will delete all those negative reviews about them and my reviews obviously deleted by them on another website, hence some remains with high ratings. Furthermore, they hire spam cat too as we can see on FPA here to give them high rating reviews, so it wouldn't surprise me if they hire some spam cats to post good reviews that not as strict as FPA here.

After finding out this untrusted website does so many fishy under table work, I decided to immediately change my trading account to another rebate platform. Then only I found out XM rebate actually provide fully automation rebate payout and twice a week. But in PAYBACKFX, you have to wait around 50 days to get your previous 30 days trading rebates. Whenever you ask them, they will just blame broker late payment.

Although they do pay, but PAYBACKFX is definitely an untrusted and a company full of excuses also lie. Of course, this long review I am doing is sharing my experience also to warn FPA members using this company at your own risk.

Apr 10, 2023 - 1 Star As per many reviewers mentioned, they definitely withheld your rebate at pending although broker do pay them on time. XM pay their IB weekly and there shouldn't be any excuses that they don't pay on time as mentioned 1st to 10th every month. They will blame broker for not paying them on time. I do checked with my broker and there's nothing wrong on their end.

There's many other rebate choices website out there and I guess it's time to CHANGE after 2 months.

Reply by PAYBACKFX Support submitted Apr 24, 2023 Hello,

I'm sorry to hear your negative feedback. It seems most of your negative feedback is based on a misunderstanding of how our service works.

Please note we are the largest cashback provider and haven't had any such complaints. I would like to address the point of the cashback model - what you have referred to with a different service provider is a direct cashback to your trading account, this is a model that we do not work with for several reasons. When the cashback is collected by us, our systems check for any irregularities and errors which cannot be done with a direct cashback as you suggested. This of course delays the payment however this is much appreciated by all of our clients and ensures you always get the correct amount. You also get the benefit of real-time (or near) reports of each and every cashback you receive directly in our Backoffice.

Please note that funds are paid by this broker on a weekly basis but for 2 weeks back, you can verify this with the broker. This means we need to wait at least until the 21st of each month for all the rebates of the previous month to be available. At this point we withdraw the rebates and release them to the clients, the payment is usually received between the 21st and the end of the month depending on how quickly banks handle the payment.

As to your other claims - we do not delete or spam our reviews, they are completely genuine.

I really hope that after you read this reply, you consider using our services again, and only then you could update your review accordingly.

Viet Nam, Viet Nam,
Mar 16, 2021,
Registered user

Low rebate rates. Too much trouble to withdraw.

Service use: Live Length of use: 3-6 Months
1 - There are many other rebate sites that offer better rates.
2- What I hate the most is that they require you to reach $100 of rebate for each trading account to allow you to withdraw. It means that you have to stay with a trading account for a long time until it reaches $100 of rebate to withdraw.

And if, for example, you have 5 trading accounts and each account has $80 of rebates. Which means you have totally $400 of rebates. You still cannot withdraw your rebate money by their rules.
Reply by PAYBACKFX Support submitted Mar 18, 2021:
Dear Brianje,

I do not have any details of your account so cannot check your claim of low rebate rates - please contact our support we'll happily match any offer you get.

As to the minimal withdrawal - the $100 minimum is due to the old bonus offer which is no longer available. We can easily disable it for you so you can withdraw any amount, just email our support :)

Hope you can increase the rating once your issues are resolved.

Austria, Austria,
Mar 15, 2021,

Very good - fast withdrawal

Service use: Live Length of use: 3-6 Months
I'm using their service since a couple of months now and am very satisfied. Received my first withdrawal today litteraly within minutes to my paypal account!

There is a 100,- USD minimum (per account) for withdrawals - I would be happy if this could be lowered. At least it would be nice to have a limit only on total withdrawal amount and not per account. (This is why it's 4 and not 5 stars)

I had a small issue in the beginning but this could be solved with support (very friendly).
Reply by PAYBACKFX Support submitted Mar 18, 2021:
Dear Paul,

The $100 minimum is due to the old bonus offer which is no longer available. We can easily disable it for you so you can withdraw any amount, just email our support :)

Hope you can increase the rating once the issue is resolved.

le mirage
Stuttgart, Germany,
Dec 9, 2020,
Registered user

Be careful

Service use: Live Length of use: 3-6 Months
Be careful of them

Be careful of them. I noticed recently that I'm getting only half the Rebates and they require you to trade enough 90$ rebates.
I had an email from them and they wrote in it :

Special Offer! Receive up to $10 bonus!
Review our service at any of the following websites and include your User ID 37102 in the review (see an example):
Forex Peace Army
Trust Pilot
2. Once the review is public, please send the link to support/
3. Receive a $5 bonus for each review
* Offer valid only for active users with earned rebates. Available for at least the first 100 completed reviews. Bonus is limited to 2 reviews per user.

Unfortunately, some people sold Their conscience for 10 $ !!!!

Recent User Reviews of

Singapore, Singapore,
Sep 17, 2023,
Registered user

Paybackfx has not been updating my account for more than 2 weeks

Service use: Live Length of use: 3-6 Months
Paybackfx has not been updating my account for more than 2 weeks. Each time asked, they would give one line reply or ask me to wait. Past 1 week there was not a single reply at all. This is very bad customer service. I would have given PaybackFX a good review if not for its bad customer service. Now i cannot see the progress, neither the rebates, neither do any withdrawals since its not updated.
1 trader has found this review helpful
Reply by PAYBACKFX Support submitted Sep 27, 2023:
The delay was due to an issue with the provided bank details, we have been in contact with you and the payment was reprocessed once the proper withdrawal details were provided.
Phnom Penh, Cambodia,
Dec 22, 2022,
Registered user

I change review star

Service use: Live Length of use: Have not used
They approved my account, and update my rebate balance, they work different time zone that why reply my chat delay.

Dec 21, 2022 - 1 Star I signed up with them, and request change IB follow they rule and my broker approved, but their site still pending status.
I tried contact them via email, but no response poor customer support.
Macedonia, North Macedonia,
Dec 21, 2022,
Registered user

Everything is perfect except the fees for EUR bank withdrawal are too high

Service use: Live Length of use: 6-12 Months
I received the withdrawal via EUR bank transfer less than 24 hours after I created the withdrawal request.
Everything is perfect with this service except the fees for EUR bank account transfers are too high. The fees are 40 USD + the exchange rate from USD to EUR is ~3% lower than the real market rate, so the fees are around 40 USD + 3%.

Apr 22, 2021 - 5 Stars I completed the entire process from account verification to withdrawal - received the money in my Skrill account in less than 15 minutes.
Account verification and withdrawal to Skrill's account were almost instant.
Thanks for the great service!

Reply by PAYBACKFX Support submitted Nov 14, 2021 Thank you for your feedback!
Gauteng, South Africa,
Feb 7, 2022,

Trade enough and get paid

Service use: Live Length of use: 3-6 Months
I have successfully been using paybackFx for over 4 months now... Withdrawal to skrill takes less than 2Hrs. I have withdrawn just over 1000$ rebate through them. My experience so far has been amazing... I have referred them to several of my friends.
Makkah, Saudi Arabia,
Dec 28, 2021,
Registered user

simple, works perfectly

Service use: Live Length of use: 0-3 Months
I traded for 3 months with icmarkets and connected my account to their service and got paid accordingly. my withdrawal took less than 30 minutes. it was $58.79 and I got it on Skrill.