HugosWay review: Is it a legit or scam forex broker?

I have a high-end laptop, AMD Ryzen 9 CPU, 64 GB RAM, 2 TB HHD with Gigabit Internet connection but whenever I load my MT4 that has only seven windows it takes forever to interact at all.

Often I have to close and reopen my MT4 with no response at all.

Whenever I reached out to their useless support department they always say reinstall MT4 but I keep my system and MT4 optimize.

When I first started trading I used this Broker(2020). Not to bad of a broker , the interface of the platform was to basic for me. When I despoited Money it took about 2-3 Hours , my broker now is about 30-1hour . The actual trading on MT4 was good , the one thing I didn't like was they had an minimal Withdraw fee. So as beginner Traders that was annoying for me. I hope they have improved they're service now !

I opened my account with Hugosway in 2020. I haven't had any issues with deposits, trades or withdrawals. The withdrawals took a few hours to go through the blockchain but the process was smooth. Hugosway have tight spreads and low commissions. Overall, I've been satisfied with my experience.

Apparently they are accusing me of latency arbitrage, which is impossible to detect if you are only avaliable to see the price data they provide, they allowed me to withdrawal smaller portions that I processed but then once I attempted to withdrawal larger amount all of sudden my withdrawals were starting to be delayed. Began to get this email

"We are getting back to you regarding your recent withdrawal request.

Be advised that we have implemented some new security measures, to ensure that our client's funds are safe when in our hands, and when passed on to the client upon request.

One thing that is important to be informed about is that your Margin Level will be taken into consideration, should you have any open trades. This is due to the fact that the price of an instrument can gap upon opening, which can increase the risk of an account going into a negative balance when not having a healthy Margin Level. As such, this is now part of our security checks when approving withdrawals.

This is simply one of the checks executed to ensure that your funds are being released safely. Even if you do not have open trades or low Margin Level, we still require this time to look into the withdrawal and ensure we are releasing it in a secure manner.

The withdrawal will be approved as soon as it is safe to do so. This is a security measure to protect both the trader and us as a broker. We will inform you via email if your withdrawal is approved.

Please note that this procedure could delay your withdrawal from 24-48 hours. You should receive the funds in a much less time frame than we provided, that timeframe is given just in case we need to do more thorough checks."

Then after 10 attempts of sending my photo verification with the withdrawal amounts they then prompted me to escalate my withdrawal query which led my account to be reviewed and then suspended.

3 weeks later after they suspended me, I receive an email stating that the funds I had in my wallet was transferred to a trading account.
This is wrong doing on their part and without access to my account there is no knowing what they are doing under my name.

This easily could've been avoided with better communication.

Been having issues with them for a while I had a negative balance on the secondary acc but I have lots of money on the primary acc. They told me I couldn't pay the negative balance with the money I have on their site "for security reasons" finnaly I gathered the money 27k us and they told me I would be able to withdraw right away once the acc is "verified". I sent the withdraw request almost 2 weeks ago and it's still pending and no one will reply they emails... live chat always say the same thing (we will send it to the payment team. Finally got a call back from them and they told me the request would be approved by Friday... it's been 9 business days since the withdraw request and still pending!!