HugosWay review: Is it a legit or scam forex broker?

2.727 • 139 REVIEWS
Hugo's Way
Updated: Dec 4, 2023

5 star HugosWay review by HeavenLeighRob, USA

I opened an account with Hugosway a little over a year ago and haven't had any issues!
I liked being able to open an account with $10 in the beginning. I know that isn't much to get started, but I was hesitant as a beginner and felt more comfortable starting with a small amount. I liked that this broker didn't pressure me to deposit more and that I was able to trade with lower than average spreads without depositing hundreds or thousands of dollars. It's also helpful knowing that their customer support team can be reached so easily in case it's ever needed.

What is HugosWay?

HugosWay is a forex broker online since August 2018. Headquarters is located in St. Vincent and the Grenadines and the broker is not regulated.

Hugo Fx trading instruments include over 55 currencies, 35+ cryptos, and 170+ CFDs including precious metals, stocks, indexes, and commodities.

MT4 platform is hugo sole trading platform. It is available as browser WebTrader, Mac and PC desktop versions, and also as Apple and Android mobile.

Hugo Way's special features are Bitcoin funding and withdrawals, and the notable company blog.

Please read HugosWay com Reviews below and share your live trading experiences with this broker.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 500:1
Minimum to Open Live: $10
Established: 2018
Address: Beachmont Business Centre, Suite 65, Kingstown, St. Vincent and the Grenadines, Saint Vincent And Grenadines
Regional offices:
Prohibited countries:
Trading platforms: MT4, WebTrader, Desktop Terminal
Web Trading: ✅ Yes
Mobile Trading: ✅ Yes
ECN: ✅ Yes

Trading Instruments

Currencies: (55+)
Cryptocurrencies: (35+) Bitcoin, Litecoin, Ethereum
CFD: (170+) Gold, Silver, Other Precious Metals, Stocks, Stock Indexes, Oil, Other Commodities

Trading Conditions

EAs/Robots: ✅ Yes
News Trading: ✅ Yes
Scalping: ✅ Yes

Managed Accounts & Social Trading

Deposit Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, Bitcoin, VLoad
Withdrawal Methods: Bank Wire (BankTransfer/SWIFT), Bitcoin, VLoad
* Please check broker website for more information
2.727 • 139 REVIEWS

Recent User Reviews of HugosWay

America, USA,
Jul 28, 2020,

Stay away from HUGO....

Service use: Live Length of use: 0-3 Months
They will take your money, and then come with a stupid reason why. I was in a trade and my position was in profits then all of a sudden the spread increased and I was spotted out. I’ve traded with many companies and thought I would get Hugo a try, but now I wish that I did not open a account with them. I have never had that happen to me before.
2 traders have found this review helpful
Reply by hugosway submitted Aug 4, 2020:
Hi Derrick. I was unable to locate your Hugo's Way profile based on the information provided in your review. At Hugo's Way, we understand the importance of clients having access to their funds, especially in today's current climate. As such, traders are free to withdraw funds at any time with withdrawals being processed within 24 hours. We are a true ECN/STP broker meaning that orders are filled by a pool of liquidity providers from Tier 1 financial institutions.

At any time a trader feels they have had a trade negatively impacted we encourage them to get in touch with us quoting the MT4 account number and trade ID of any trade negatively affected. From here, one of our dedicated trading professionals can conduct an investigation, create a report and feed their findings back to you with a view to reimburse you if indeed - your position was affected through no fault of your own.

Please contact us via our LiveChat service, arrange a call back request or email We look forward to hearing from you and resolving this matter.
In my skin, USA,
Aug 5, 2020,
Registered user


Service use: Live Length of use: 3-6 Months
Hugo’s way pros: large variety of pairs, indices, crypto’s
Sort of fast withdrawal times

Cons: customer support is horrible. They take forever to respond and do not resolve issues. Their server will say “busy” and result in a closing trade with reduced or no profit. When you contact support they will blame it on YOUR internet connection and not credit your account. Their spreads are larger than other brokers. Their charts are not aligned with trading view.

Something is off about this broker. I’m currently looking for another.
2 traders have found this review helpful
Reply by hugosway submitted Aug 7, 2020:
Hi there, I was unable to locate you on our system based on the information provided in your review. We do offer a large selection of tradable assets on our platform which is well received by our traders. We fully understand the importance of clients having access to liquid funds, particularly in today's economic climate - which is why we offer same-day withdrawals. With regards to your comment about our customer support services, our professional team is available 24/7 to help with any queries experienced by our clients and is always willing to go above and beyond to help our traders. We provide three modes of contact: Live Chat, email or call back request at a time that suits you best and pride ourselves in offering some of the best support in the industry.

Market Orders are processed instantly through STP execution to eliminate waiting times for orders to be filled with liquidity coming from top tier financial institutions. In terms of downtime, all clients are notified in advance to any instances of planned downtime on the MT4 Server. Regarding wide spreads, this is normal upon market open as there are far fewer traders, which in turn means less liquidity and higher market volatility, widening the spread. It is normal for this to occur on almost all broker platforms due to the same points outlined above. Avoiding holding positions overnight will help reduce the risk of unexpected price movements. That being said, Hugo’s Way is fully committed to helping traders affected by infrastructure failures. If you feel that any positions were negatively affected through no fault of your own, please get in touch and quote your MT4 account number along with the Trade ID of any negatively affected trades. From here, a dedicated trading professional will review your account and look to reimburse you. Each Trade will be independently reviewed and cross-referenced with logged server issues.

Hugo’sWay is a fully transparent online broker that strives to provide clients with an excellent trading environment coupled with a fully trained support team available 24/7. Please get in touch should you need any further clarification and we will be happy to help.
Feb 11, 2019,
Registered user

Hugosway customer service is terrible they will not refund your funds even once mt4 platform freezes you have to wait and your account will go in the negative because you can't close it and they will not refund you your funds and this do to them updating mt4 and they do it quite often so if your account is active while they are updating mt4 they will not refund you your money because you cannot stop it in the system starts completely over maybe three hours or four hours before your trade starts so whatever chart you're on if you're on the hour chart it will go back 3 hours and start you over again
Reply by hugosway submitted Feb 13, 2019:
Hi Unique,

I have tried to find your name in the system but cannot, What you have stated is untrue at Hugo's way our policy is if there is every a technical error we will always refund the client to break even or honor their take profit which ever is more beneficial to the client.

Sometimes technical errors happen, sometimes its our server problem and sometimes its an external liquidity provider such as Bitfinex, its unfortunate and unavoidable but what sets us apart is how we resolve these issues for our clients after the fact.

I would be happy to personally review any issues you had if you can email me
Ab, Canada,
Oct 24, 2022,
Registered user

Withdrawal issues

Service use: Live Length of use: 6-12 Months
Been having issues with them for a while I had a negative balance on the secondary acc but I have lots of money on the primary acc. They told me I couldn't pay the negative balance with the money I have on their site "for security reasons" finnaly I gathered the money 27k us and they told me I would be able to withdraw right away once the acc is "verified". I sent the withdraw request almost 2 weeks ago and it's still pending and no one will reply they emails... live chat always say the same thing (we will send it to the payment team. Finally got a call back from them and they told me the request would be approved by Friday... it's been 9 business days since the withdraw request and still pending!!
1 trader has found this review helpful
Bo Wang
Apr 18, 2019,

Terrible broker. I have been with them for three weeks. Bad experience at server shut down and spread problems. Loss money always and you have no clear clue. You decide to switch to a new broker.
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Frequently Asked Questions

Is HugosWay a regulated broker?

HugosWay is not regulated at this time. There is no designated government or non-government body to supervise the activities of HugosWay or to resolve complaints.

Please read unbiased traders reviews on Forex Peace Army here:

And recent forums posts here: to decide whether HugosWay is a good forex broker for your trading needs.

How long does it take to withdraw money from HugosWay?

Withdrawal time from HugosWay depends on the withdrawal method.
  • Bitcoin transfers happen within one day and can be tracked at
  • Withdrawals to cards up to the amount deposited by card can take up to a week to be credited by your bank.
  • Withdrawals by bank wire are processed within 1 day, but may take up to 6 days to arrive.

How do I deposit money into HugosWay?

HugosWay accepts deposit by Bitcoin and Bank Wire as well as by Visa and Mastercard credit and debit cards.


Where is HugosWay located?

The postal address for HugosWay is at Global Gateway 8, Rue de la Perle, Providence Mahe, Seychelles.


What is HugosWay?

HugosWay is a forex trading broker. Hugos Way offers not only currency pairs, but also permits clients to trade cryptocurrencies and CFDS on stocks and commodities including precious metals.


Is HugosWay legal?

Although HugosWay is not regulated, many countries have no laws requiring regulation of forex brokers.