HugosWay Review

Hi there, thanks for your positive review! We do offer 24/7 trading on over 35 crypto assets, together with high leverage and 24/7 customer support. Our team does their best to process all withdrawal requests within the same business day, ensuring our clients are given quick access to their funds. Happy trading!

Hi Zoran,

As an ECN broker, the price quotes displayed on our platform are constantly updated to ensure that we provide the best spreads directly from our liquidity providers. All market orders are executed using straight-through processing, to ensure no interference with client trades.

Since you have not provided your email address or account number, we encourage you to contact our 24/7 Customer Support Team by quoting your MT4 account number, together with the ID of any affected trades and an explanation of your experience in your message. Our agents are available via live chat, email or phone call, for your convenience. We look forward to hearing from you.

Hi there,

We have managed to locate your chat history and found that our Customer Support Agents were helpful and professional when responding to your request.

KYC documents are only a requirement for clients who want to use deposit and withdrawal methods other than Bitcoin. If you choose to submit KYC documents, the name registered on your account must match the name on the submitted documents. Otherwise, clients will need to update their account details. It is standard procedure to ask clients a number of security questions when they request to change their account details. For an added layer of security, we also ask clients to send a selfie so that we can make sure that the proof of Identity which they have submitted is correct.

From the transcripts of your chat history, we noted that you asked the Customer Support Agent to delete your account. This action was completed before your KYC documents were processed, as KYC verification may take up to 24 hours.

If you require further clarification, you may contact the Customer Support Team 24/7, either through Live chat, email or by requesting a phone call.

Regards,
The Hugo’sWay Team

Hi Adam and thank you for sharing your positive review! Our professional support team is available 24/7 via Live chat, email and call back request to assist traders with any queries.

Thank you for your positive review! Our team processes all withdrawal requests within the same business day to ensure our clients are given quick access to their funds.

Thank you for sharing your positive experience! We do offer both Demo and Live accounts with low minimum deposits and high leverage, and all withdrawals are processed within 24 hours to ensure quick access to your funds.

Hi Steve and thank you for your kind words! At Hugo's Way we pride ourselves in offering traders rapid access to liquid funds coupled with pristine trading conditions. We are very pleased to have you back and making the most of our upgraded systems. Don't hesitate to get in touch with our 24/7 professional support team whenever needed.

Hi there, I was unable to locate you on our system based on the information provided in your review. We do offer a large selection of tradable assets on our platform which is well received by our traders. We fully understand the importance of clients having access to liquid funds, particularly in today's economic climate - which is why we offer same-day withdrawals. With regards to your comment about our customer support services, our professional team is available 24/7 to help with any queries experienced by our clients and is always willing to go above and beyond to help our traders. We provide three modes of contact: Live Chat, email or call back request at a time that suits you best and pride ourselves in offering some of the best support in the industry.

Market Orders are processed instantly through STP execution to eliminate waiting times for orders to be filled with liquidity coming from top tier financial institutions. In terms of downtime, all clients are notified in advance to any instances of planned downtime on the MT4 Server. Regarding wide spreads, this is normal upon market open as there are far fewer traders, which in turn means less liquidity and higher market volatility, widening the spread. It is normal for this to occur on almost all broker platforms due to the same points outlined above. Avoiding holding positions overnight will help reduce the risk of unexpected price movements. That being said, Hugo’s Way is fully committed to helping traders affected by infrastructure failures. If you feel that any positions were negatively affected through no fault of your own, please get in touch and quote your MT4 account number along with the Trade ID of any negatively affected trades. From here, a dedicated trading professional will review your account and look to reimburse you. Each Trade will be independently reviewed and cross-referenced with logged server issues.

Hugo’sWay is a fully transparent online broker that strives to provide clients with an excellent trading environment coupled with a fully trained support team available 24/7. Please get in touch should you need any further clarification and we will be happy to help.

Hi there, I was unable to find you on our system using your review information. At Hugo’s Way, we pride ourselves on offering clients the very best customer support allowing our traders to trade with peace of mind.

When the markets close, an instrument's pricing is still changing as there is still movement in the financial world. Upon reopening of the market, there will naturally be a gap in the prices between the closure and open price.

This can be a small or a significant jump depending on what news/events have happened while the market was closed. This is something beyond our control given that prices come directly from our Liquidity Providers. As such, when another broker/viewing platform does not have the same gap/prices it simply means they are not using the same Liquidity Provider.

Regarding wide spreads, this is normal upon market open as there are far fewer traders, which in turn means less liquidity and higher market volatility, widening the spread. It is normal for this to occur on almost all broker platforms due to the same points outlined above.

We are a fully transparent broker and all traders are free to withdraw at any time. CFD trading with leverage does come attached to risk which is fully outlined in our risk disclosure agreement. With high leverage settings comes greater risk, especially to lesser experienced traders. As such, we allow all traders to open MT4 accounts with a leverage setting of their choice with the lowest being 1:1 and maximum being 1:500 for Forex.

We hope this helps clear things up for you, should you require any further clarification, please get in touch with us and one of our dedicated, professional team will happily go over this with you. Reach out to us via LiveChat, call back request or email support@hugosway.com. We look forward to hearing from you.