Broker Details
| Minimum Trade Size: | 0.01 |
|---|
| Maximum Leverage: | 500:1 |
|---|
| Minimum to Open Live: | $10 |
|---|
| Established: | 2018 |
| Address: | Beachmont Business Centre, Suite 65, Kingstown, St. Vincent and the Grenadines, Saint Vincent And Grenadines |
| Contact: | support@hugosway.com |
| Regional offices: | |
| Regulators: | |
| Prohibited countries: |
| Trading platforms: | MT4, WebTrader, Desktop Terminal |
| Web Trading: | Yes |
| Mobile Trading: | Yes |
| ECN: | Yes |
| Currencies: | (55+) |
| Cryptocurrencies: | (35+) Bitcoin, Litecoin, Ethereum |
| CFD: | (170+) Gold, Silver, Other Precious Metals, Stocks, Stock Indexes, Oil, Other Commodities |
| EAs/Robots: | Yes |
| News Spike Trading: | Yes |
| Scalping: | Yes |
| Deposit Methods: | Bank Wire, VISA, MasterCard, Bitcoin, VLoad |
| Withdrawal Methods: | Bank Wire, Bitcoin, VLoad |
Video
Your company video here? Contact ad sales
Sort by:
Traders Reviews
stay away from this broker.
Service use: Live
Length of use: 0-3 Months
Stay away from this broker. They are shady they will force close your trades before hitting the stop loss to take your money. This happened to me on multiple occasions today. I took notice because I had the exact same trade and stop loss with a regulated broker and those trades were still active while Hugo'sway closed it out to steal money and manipulate the markets. Shady brokers. If you value your money then don't value this broker.
2 traders have found this review helpful
Hi Michael
We are unable to locate your account as you have not provided your email address in your review. We operate as a fully transparent ECN/STP Broker, and all orders are executed using Straight Through Processing to exclude the possibility of any manual interference. Our margin requirements are in line with the industry standard, and we ensure that these rules are followed by all clients in order to protect their trading accounts from excessive loss.
We provide clients with the option to practice trading risk-free using a demo account, which allows you to get used to how margin levels work on the MT4 platform. We also suggest adjusting leverage settings according to the level of risk you are willing to take, and you can also practice trading with different leverage levels through a free demo account.
In order for us to look into this issue further, we encourage you to get in touch with our customer support team, who are available to help with any questions or issues, 24/7. We look forward to hearing from you.
We are unable to locate your account as you have not provided your email address in your review. We operate as a fully transparent ECN/STP Broker, and all orders are executed using Straight Through Processing to exclude the possibility of any manual interference. Our margin requirements are in line with the industry standard, and we ensure that these rules are followed by all clients in order to protect their trading accounts from excessive loss.
We provide clients with the option to practice trading risk-free using a demo account, which allows you to get used to how margin levels work on the MT4 platform. We also suggest adjusting leverage settings according to the level of risk you are willing to take, and you can also practice trading with different leverage levels through a free demo account.
In order for us to look into this issue further, we encourage you to get in touch with our customer support team, who are available to help with any questions or issues, 24/7. We look forward to hearing from you.
NOT Regulated. They use bitcoin to get your money.
Service use: Demo
Length of use: 0-3 Months
1. Its NOT regulated, even though site looks good with details, but if not regulated, that means something is FISHY.
2. They use Bitcoin. Because it has no trace. Even when using Credit/Debit Card, the clients are redirected to a third-party to buy Bitcoin. That's Crazy. Meaning they don't want any paper trails. So that's negative.
3. The address "Kingstown, St. Vincent and the Grenadines" is totally FISHY too.
Because Grenadines is in Caribbean sea which is a location for shady brokerage. So stay away from this broker as they are anonymous and that they can disappear any time without notice.
In the end I am not saying the company is totally bad. There are many people working with them, and from the loos of the review response, it shows that they are trying to keep the good picture. You may trade with them, you may make good bucks, I am sure you can if you understand the market trends, but is your money secure, there is NO guarantee. So if you have no problem losing money, and you wana have fun playing in the market, go a ahead. But if you are a concerned person then find regulated broker for YOUR country. (Cuz some times even regulated brokers are NOT allowed to do business or have customer from certain countries. So DO your research.
Peace.
2. They use Bitcoin. Because it has no trace. Even when using Credit/Debit Card, the clients are redirected to a third-party to buy Bitcoin. That's Crazy. Meaning they don't want any paper trails. So that's negative.
3. The address "Kingstown, St. Vincent and the Grenadines" is totally FISHY too.
Because Grenadines is in Caribbean sea which is a location for shady brokerage. So stay away from this broker as they are anonymous and that they can disappear any time without notice.
In the end I am not saying the company is totally bad. There are many people working with them, and from the loos of the review response, it shows that they are trying to keep the good picture. You may trade with them, you may make good bucks, I am sure you can if you understand the market trends, but is your money secure, there is NO guarantee. So if you have no problem losing money, and you wana have fun playing in the market, go a ahead. But if you are a concerned person then find regulated broker for YOUR country. (Cuz some times even regulated brokers are NOT allowed to do business or have customer from certain countries. So DO your research.
Peace.
1 trader has found this review helpful
Hi, we understand that your review is not based on first-hand trading experience. Yes, we do operate as a fully-transparent unregulated broker, and nowhere on our website do we state otherwise. The reason behind this is that being unregulated allows us to provide more opportunities for our clients to profit.
Regulation comes with a downside. Regulated brokers need to pay hefty fees, which are ultimately paid by clients through hidden fees and/or commissions. Moreover, regulatory bodies impose strict limitations on the features that brokers are allowed to offer, such as leverage and trading strategies.
As an unregulated broker, we can provide clients with up to 1:500 leverage and we don’t prohibit any profitable trading strategies, such as scalping. Our clients are free to trade using their preferred methods, and should they have any questions, we are always available to assist. Moreover, we enable Bitcoin transactions as a quick way to deposit funds to your account and we do our best to process all withdrawals requests within 24 hours. For maximum security, we store all client funds in offline wallets and we encourage clients to use a Two-Factor Authentication setting when logging into their account.
Should you wish to open an account, we provide access to both Demo and Live accounts with a minimum deposit of $10. If you have any further questions, please get in touch with our 24/7 Customer Support Team, via Web Chat, email or phonecall.
Regulation comes with a downside. Regulated brokers need to pay hefty fees, which are ultimately paid by clients through hidden fees and/or commissions. Moreover, regulatory bodies impose strict limitations on the features that brokers are allowed to offer, such as leverage and trading strategies.
As an unregulated broker, we can provide clients with up to 1:500 leverage and we don’t prohibit any profitable trading strategies, such as scalping. Our clients are free to trade using their preferred methods, and should they have any questions, we are always available to assist. Moreover, we enable Bitcoin transactions as a quick way to deposit funds to your account and we do our best to process all withdrawals requests within 24 hours. For maximum security, we store all client funds in offline wallets and we encourage clients to use a Two-Factor Authentication setting when logging into their account.
Should you wish to open an account, we provide access to both Demo and Live accounts with a minimum deposit of $10. If you have any further questions, please get in touch with our 24/7 Customer Support Team, via Web Chat, email or phonecall.
Terrible, criminals, unregulated.
Service use: Live
Length of use: 6-12 Months
They always manipulate the trades and take you off before you know it. Don’t use them for any reason.
1 trader has found this review helpful
Hi there,
Being an ECN/STP broker, all market orders are sent directly to our liquidity providers to exclude the possibility of any manual interference. This means that manipulating trades, spreads or market orders is not possible through our platform.
Based on the account ID provided in your review, we were able to look up your account and it appears that you have not incurred any significant losses when using our services. Moreover, you currently have open positions in profit, meaning that you continue to use our services even after posting this review.
We understand that trading can lead to feelings of frustration or disappointment at times, however, our 24/7 customer support team is always available to help. Should you have any questions, you may get in touch via the live web chat services on our website, or via email. You may even request a callback through our website, if you prefer.
Being an ECN/STP broker, all market orders are sent directly to our liquidity providers to exclude the possibility of any manual interference. This means that manipulating trades, spreads or market orders is not possible through our platform.
Based on the account ID provided in your review, we were able to look up your account and it appears that you have not incurred any significant losses when using our services. Moreover, you currently have open positions in profit, meaning that you continue to use our services even after posting this review.
We understand that trading can lead to feelings of frustration or disappointment at times, however, our 24/7 customer support team is always available to help. Should you have any questions, you may get in touch via the live web chat services on our website, or via email. You may even request a callback through our website, if you prefer.
A good choice for forex and crypto
Service use: Live
Length of use: over 1 Year
I have used Hugosway now for about 2 years and they have been solid in that time. On occasions the spreads have been a bit off but largely they are decent and competitive especially on crypto pairs. I like being able to trade cryptos on the weekend particularly and even though I am not adventurous enough to try more than a couple of them they have quite a few pairs to choose from. Withdrawals have taken anywhere from a hour to about 4hrs which is ultimately down to the blockchain. It might be worth considering allowing for ETH deposits and withdrawals for even faster processing to be honest. That being said they are always the same day so no real complaints here.
Hi Shaun, thanks for the positive feedback. We will pass on your suggestions to our management.
No
Service use: Live
Length of use: 0-3 Months
Use a regulated broker they are stop hunters every trade Iis automatically pushed the other way I would sue them if I could honestly do not use this 10 dollar buy in you will get stopped out they want u to use low amounts to keep stopping you out trade with a regulated broke and fund your account 2500
1 trader has found this review helpful
Hi there,
We operate as a fully transparent ECN/STP Broker, and all orders are executed using Straight Through Processing to exclude the possibility of any third-party interference. Our margin requirements are in line with the industry standard, and we ensure that these rules are followed by all clients in order to protect their trading accounts from excessive loss.
I was unable to locate your account as you have not provided your email address or Account ID in your review. However, please be aware that we provide clients with the option to practice trading risk-free using a demo account, which allows you to get used to how margin levels and stop outs work on the MT4 platform. As an unregulated broker, we give our traders the option to trade using higher leverage than regulated brokers do. We suggest adjusting leverage settings according to the level of risk you are willing to take, and you can also practice trading with different leverage levels through a free demo account.
If you require any more information, we encourage you to get in touch with our customer support team, who are available to help with any questions or issues, 24/7. We look forward to hearing from you.
We operate as a fully transparent ECN/STP Broker, and all orders are executed using Straight Through Processing to exclude the possibility of any third-party interference. Our margin requirements are in line with the industry standard, and we ensure that these rules are followed by all clients in order to protect their trading accounts from excessive loss.
I was unable to locate your account as you have not provided your email address or Account ID in your review. However, please be aware that we provide clients with the option to practice trading risk-free using a demo account, which allows you to get used to how margin levels and stop outs work on the MT4 platform. As an unregulated broker, we give our traders the option to trade using higher leverage than regulated brokers do. We suggest adjusting leverage settings according to the level of risk you are willing to take, and you can also practice trading with different leverage levels through a free demo account.
If you require any more information, we encourage you to get in touch with our customer support team, who are available to help with any questions or issues, 24/7. We look forward to hearing from you.
Terrible broker
Service use: Live
Length of use: 0-3 Months
Funded my account via bitcoin through instacoins. The transaction shows as complete on instacoins side. Meanwhile 10 hours later my funds still aren’t in my Hugosway account. Completely missed the setups I was looking at. Contacted their customer service several times and all they say is “ your transactions being verified in the blockchain”. 100k nodes and your telling me it takes 10 hours for my funds to show in my account? Ridiculous
1 trader has found this review helpful
Hi Aaron, thank you for your feedback. We offer multiple deposit methods for our clients to choose from when depositing funds into their account, including Bitcoin, Credit/Debit Card, Vload and Bank Wire Transfer. Naturally, the processing time differs for each method, but our clients are free to select the method that suits them best.
When depositing using a Credit/Debit Card, our clients are redirected to a third-party payment provider which allows them to buy Bitcoin and send it to their account directly. Once the Bitcoin is bought, the time taken for the funds to arrive in your account will depend on the blockchain traffic at the time. While this usually takes between 1 and 6 hours, the speed of the blockchain is not something that we can control.
Should you need any further clarification, please contact our 24/7 customer support team via Live Chat, email or by requesting a phone call.
When depositing using a Credit/Debit Card, our clients are redirected to a third-party payment provider which allows them to buy Bitcoin and send it to their account directly. Once the Bitcoin is bought, the time taken for the funds to arrive in your account will depend on the blockchain traffic at the time. While this usually takes between 1 and 6 hours, the speed of the blockchain is not something that we can control.
Should you need any further clarification, please contact our 24/7 customer support team via Live Chat, email or by requesting a phone call.
Service use: Live
Length of use: over 1 Year
I have been with this broker for 4 yrs and have not had any major issues.The customer service was terrific. They addressed all issues that I had, which were minor. Deposits and withdrawals process was fast and easy. I highly recommend this broker to anyone. This broker allows you to trade many different commodities. I don’t know why there are so many negative reviews about this broker. Try it and see for yourself!!!!!!!!!
Hi, thanks for the review! We appreciate your loyalty to us and wish you success on your future trades.
Top pick for Crypto Trading
Service use: Live
Length of use: 3-6 Months
Came across Hugosway when looking to expand my trading over the weekends for cryptocurrencies.
Was a very quick and easy process to register and open an account, customer support were very responsive when needed. I am a big fan of live chat help these days, e-mail is like sending a letter haha
There is a big range of crypto pairs to trade although I stick to the majors myself so cant comment on the other smaller pairs they provide. Leverage is in line with market expectations and Bitcoin deposits and withdrawals made everything quick and easy.
Overall not experienced any negative sides to Hugosway when it comes to crypto trading, so very happy and they tick all the boxes i was looking for.
Was a very quick and easy process to register and open an account, customer support were very responsive when needed. I am a big fan of live chat help these days, e-mail is like sending a letter haha
There is a big range of crypto pairs to trade although I stick to the majors myself so cant comment on the other smaller pairs they provide. Leverage is in line with market expectations and Bitcoin deposits and withdrawals made everything quick and easy.
Overall not experienced any negative sides to Hugosway when it comes to crypto trading, so very happy and they tick all the boxes i was looking for.
Hi there! Thanks for your feedback, we’re proud to offer 24/7 crypto trading along with 24/7 customer support to assist our traders at all times.
Service use: Live
Length of use: over 1 Year
I Thought I would add a quick review after trading crypto over the weekend with Hugosway. I found the system much quicker than I had done previously and was impressed with the amount of pairs that are available to trade. I will use them again this week and will trade Forex as well as crypto.
Thank you for your positive review!
good crypto trading platform
Service use: Live
Length of use: 3-6 Months
Joined this broker to do crypto trading on the weekend as they offered good leverage and the most tradable crypto pairs from any broker, this has gone well and enjoyed using this service for this bases but also using it as my main currency trading account now and going well. found that there bitcoin withdrawals are faster then most other brokers so going to stick with them and use them more and more. get laid out easy to use platform!
Hi there, thanks for your positive review! We do offer 24/7 trading on over 35 crypto assets, together with high leverage and 24/7 customer support. Our team does their best to process all withdrawal requests within the same business day, ensuring our clients are given quick access to their funds. Happy trading!
Service use: Live
Terrible broker, stay away, manipulated totally and racking people off. When u enter they change the price, when u take profits they change the price. If you look the charts anywhere those prices never reach so low but you have lost the traid.
Hi Zoran,
As an ECN broker, the price quotes displayed on our platform are constantly updated to ensure that we provide the best spreads directly from our liquidity providers. All market orders are executed using straight-through processing, to ensure no interference with client trades.
Since you have not provided your email address or account number, we encourage you to contact our 24/7 Customer Support Team by quoting your MT4 account number, together with the ID of any affected trades and an explanation of your experience in your message. Our agents are available via live chat, email or phone call, for your convenience. We look forward to hearing from you.
As an ECN broker, the price quotes displayed on our platform are constantly updated to ensure that we provide the best spreads directly from our liquidity providers. All market orders are executed using straight-through processing, to ensure no interference with client trades.
Since you have not provided your email address or account number, we encourage you to contact our 24/7 Customer Support Team by quoting your MT4 account number, together with the ID of any affected trades and an explanation of your experience in your message. Our agents are available via live chat, email or phone call, for your convenience. We look forward to hearing from you.
Unregulated criminal broker!
Service use: Live
Length of use: 0-3 Months
Please stay away from this broker, and don't ever send them any document! Hugo way is an unregulated criminal broker doing identity theft! They will steal your ID and get rid of you right away once you give your papers to them! The KYC is a total scam and should not be used by anyone who wants to risk their money on this unregulated scam broker! I wanted to do my KYC to connect other payment methods. Still, once they received my documents plus a selfie with the date of today with on it the name of Jamie, the useless shift leader, he blocked my account right after receiving my documents! This is how this kind of broker treats a brand-new customer. They have been ignoring my emails and live chat and even blocking my IP address after this nonsense!
But the thing is they are to dumb to realize that anyone can have multiple accounts under different emails using a VPN. So, you can see the untrained HUGO staff don't have any common sense or competence to handle customers! I requested a call from the supervisor for an explanation, but I bet they are not going to call!
I would like to hear from the supervisor here in the forex peace army. They already have bad reviews over here, and believe me, this case will be the nail in the coffin if they want to play dirty! I have a terrible temper, and I know how to deal with the reputation of scam brokers like HUGO!. Thieves and brainless incompetents should not have the right to handle this kind of business in the forex industry! Let's see what the supervisor of Hugo FX will tell me about this bloody nonsense here in Forex Peace army or over the phone if they ever decide to call me!! I have everything recorded emails and live chat, and ready to expose everything if they don't fix this s***, or I don't hear from the supervisor!
But the thing is they are to dumb to realize that anyone can have multiple accounts under different emails using a VPN. So, you can see the untrained HUGO staff don't have any common sense or competence to handle customers! I requested a call from the supervisor for an explanation, but I bet they are not going to call!
I would like to hear from the supervisor here in the forex peace army. They already have bad reviews over here, and believe me, this case will be the nail in the coffin if they want to play dirty! I have a terrible temper, and I know how to deal with the reputation of scam brokers like HUGO!. Thieves and brainless incompetents should not have the right to handle this kind of business in the forex industry! Let's see what the supervisor of Hugo FX will tell me about this bloody nonsense here in Forex Peace army or over the phone if they ever decide to call me!! I have everything recorded emails and live chat, and ready to expose everything if they don't fix this s***, or I don't hear from the supervisor!
Hi there,
We have managed to locate your chat history and found that our Customer Support Agents were helpful and professional when responding to your request.
KYC documents are only a requirement for clients who want to use deposit and withdrawal methods other than Bitcoin. If you choose to submit KYC documents, the name registered on your account must match the name on the submitted documents. Otherwise, clients will need to update their account details. It is standard procedure to ask clients a number of security questions when they request to change their account details. For an added layer of security, we also ask clients to send a selfie so that we can make sure that the proof of Identity which they have submitted is correct.
From the transcripts of your chat history, we noted that you asked the Customer Support Agent to delete your account. This action was completed before your KYC documents were processed, as KYC verification may take up to 24 hours.
If you require further clarification, you may contact the Customer Support Team 24/7, either through Live chat, email or by requesting a phone call.
Regards,
The Hugo’sWay Team
We have managed to locate your chat history and found that our Customer Support Agents were helpful and professional when responding to your request.
KYC documents are only a requirement for clients who want to use deposit and withdrawal methods other than Bitcoin. If you choose to submit KYC documents, the name registered on your account must match the name on the submitted documents. Otherwise, clients will need to update their account details. It is standard procedure to ask clients a number of security questions when they request to change their account details. For an added layer of security, we also ask clients to send a selfie so that we can make sure that the proof of Identity which they have submitted is correct.
From the transcripts of your chat history, we noted that you asked the Customer Support Agent to delete your account. This action was completed before your KYC documents were processed, as KYC verification may take up to 24 hours.
If you require further clarification, you may contact the Customer Support Team 24/7, either through Live chat, email or by requesting a phone call.
Regards,
The Hugo’sWay Team
excllent customer service cooperation
Service use: Live
Length of use: 6-12 Months
this broker is very fast at communication when it comes to any even minor queries and problems I had. I take advantage of the leverage options with the small trade size allowed also.
good broker in general, can't complain.
good broker in general, can't complain.
Hi Adam and thank you for sharing your positive review! Our professional support team is available 24/7 via Live chat, email and call back request to assist traders with any queries.
Solid experience so far
Service use: Live
Length of use: 3-6 Months
Used Hugosway around 6 months now to diversify the money I hold in brokers I can trade crypto and FX with. Think these guys have been around a few years now and they seem to have it nailed down. Shame to see some of the bad reviews but my experience has been good. Quick withdrawals which is so important to me. Why should we have to wait ages for money we make. Normally a few hours using the bitcoin deposits and withdrawals. Can't comment on the alternative methods as I haven't used them. Had an email a few months back about a new server added and upgraded so that should add to the stability of the platform. Works well on MT4 and the webtrader is actually pretty decent.
Thank you for your positive review! Our team processes all withdrawal requests within the same business day to ensure our clients are given quick access to their funds.
Impressed with the service
Service use: Live
Length of use: 6-12 Months
I have started using Hugosway 7 months ago and i have been impressed with the service provided. I mainly use it to scalp indices and i have found the leverage and minimum deposit of 10US very handy as i was trialing now strategies and could test them on a low amount account as im not a fan of demoing at times. I have withdrawn on multiple occasions now from small to relatively large amounts and all have gone through without a hitch. As long as all continues in the same way ill be using them for years to come
Thank you for sharing your positive experience! We do offer both Demo and Live accounts with low minimum deposits and high leverage, and all withdrawals are processed within 24 hours to ensure quick access to your funds.
Have returned to Hugosway
Service use: Live
Length of use: over 1 Year
I have returned to Hugosway due to them recently upgrading their server and due to the fact I can trade crypto 24/7 with them. I am impressed that withdrawals are made same day.
Hi Steve and thank you for your kind words! At Hugo's Way we pride ourselves in offering traders rapid access to liquid funds coupled with pristine trading conditions. We are very pleased to have you back and making the most of our upgraded systems. Don't hesitate to get in touch with our 24/7 professional support team whenever needed.
Sketchy
Service use: Live
Length of use: 3-6 Months
Hugo’s way pros: large variety of pairs, indices, crypto’s
Sort of fast withdrawal times
Cons: customer support is horrible. They take forever to respond and do not resolve issues. Their server will say “busy” and result in a closing trade with reduced or no profit. When you contact support they will blame it on YOUR internet connection and not credit your account. Their spreads are larger than other brokers. Their charts are not aligned with trading view.
Something is off about this broker. I’m currently looking for another.
Sort of fast withdrawal times
Cons: customer support is horrible. They take forever to respond and do not resolve issues. Their server will say “busy” and result in a closing trade with reduced or no profit. When you contact support they will blame it on YOUR internet connection and not credit your account. Their spreads are larger than other brokers. Their charts are not aligned with trading view.
Something is off about this broker. I’m currently looking for another.
1 trader has found this review helpful
Hi there, I was unable to locate you on our system based on the information provided in your review. We do offer a large selection of tradable assets on our platform which is well received by our traders. We fully understand the importance of clients having access to liquid funds, particularly in today's economic climate - which is why we offer same-day withdrawals. With regards to your comment about our customer support services, our professional team is available 24/7 to help with any queries experienced by our clients and is always willing to go above and beyond to help our traders. We provide three modes of contact: Live Chat, email or call back request at a time that suits you best and pride ourselves in offering some of the best support in the industry.
Market Orders are processed instantly through STP execution to eliminate waiting times for orders to be filled with liquidity coming from top tier financial institutions. In terms of downtime, all clients are notified in advance to any instances of planned downtime on the MT4 Server. Regarding wide spreads, this is normal upon market open as there are far fewer traders, which in turn means less liquidity and higher market volatility, widening the spread. It is normal for this to occur on almost all broker platforms due to the same points outlined above. Avoiding holding positions overnight will help reduce the risk of unexpected price movements. That being said, Hugo’s Way is fully committed to helping traders affected by infrastructure failures. If you feel that any positions were negatively affected through no fault of your own, please get in touch and quote your MT4 account number along with the Trade ID of any negatively affected trades. From here, a dedicated trading professional will review your account and look to reimburse you. Each Trade will be independently reviewed and cross-referenced with logged server issues.
Hugo’sWay is a fully transparent online broker that strives to provide clients with an excellent trading environment coupled with a fully trained support team available 24/7. Please get in touch should you need any further clarification and we will be happy to help.
Market Orders are processed instantly through STP execution to eliminate waiting times for orders to be filled with liquidity coming from top tier financial institutions. In terms of downtime, all clients are notified in advance to any instances of planned downtime on the MT4 Server. Regarding wide spreads, this is normal upon market open as there are far fewer traders, which in turn means less liquidity and higher market volatility, widening the spread. It is normal for this to occur on almost all broker platforms due to the same points outlined above. Avoiding holding positions overnight will help reduce the risk of unexpected price movements. That being said, Hugo’s Way is fully committed to helping traders affected by infrastructure failures. If you feel that any positions were negatively affected through no fault of your own, please get in touch and quote your MT4 account number along with the Trade ID of any negatively affected trades. From here, a dedicated trading professional will review your account and look to reimburse you. Each Trade will be independently reviewed and cross-referenced with logged server issues.
Hugo’sWay is a fully transparent online broker that strives to provide clients with an excellent trading environment coupled with a fully trained support team available 24/7. Please get in touch should you need any further clarification and we will be happy to help.
Stay away if you want succes in this business
Service use: Live
Length of use: 0-3 Months
Use regulated services only and leave them hugoway son of feminine hounds out the picture..they will play against you no Matter what strategy you use or have to offer up and trust me I am very patient when it come to trading and waiting ...I repeat stay away and don't listen to the bullpoopy people tell you about hugosway because 9/10 nobody cares about anyone's succes ...
for a good entry with bullishness with a strong conformation in a uptrend and they stop you out and take your money and let the trend continue the direction afterwards like I understand you win some and lose some but to keep losing like that lol you lost a customer and I promise I will never send people that way
have sex with them and make passionate love to their fix spreads
for a good entry with bullishness with a strong conformation in a uptrend and they stop you out and take your money and let the trend continue the direction afterwards like I understand you win some and lose some but to keep losing like that lol you lost a customer and I promise I will never send people that way
have sex with them and make passionate love to their fix spreads
2 traders have found this review helpful
Great Support Skeptical practices
Service use: Live
Length of use: over 1 Year
Ive ben trading for the past two years now. I have also had only very good customer support and ease of transfers to my wallet from my bank account with this broker. However as of late I've been noticing on the open of the new market day HUGOS way will have ridiculous price gaps to almost 20 pips or more and increased spreads.
These gaps are not shown on any other reliable chart or provider that I use and I am very skeptical of their practices especially for those operating with smaller account sizes.
These gaps are not shown on any other reliable chart or provider that I use and I am very skeptical of their practices especially for those operating with smaller account sizes.
3 traders have found this review helpful
Hi there, I was unable to find you on our system using your review information. At Hugo’s Way, we pride ourselves on offering clients the very best customer support allowing our traders to trade with peace of mind.
When the markets close, an instrument's pricing is still changing as there is still movement in the financial world. Upon reopening of the market, there will naturally be a gap in the prices between the closure and open price.
This can be a small or a significant jump depending on what news/events have happened while the market was closed. This is something beyond our control given that prices come directly from our Liquidity Providers. As such, when another broker/viewing platform does not have the same gap/prices it simply means they are not using the same Liquidity Provider.
Regarding wide spreads, this is normal upon market open as there are far fewer traders, which in turn means less liquidity and higher market volatility, widening the spread. It is normal for this to occur on almost all broker platforms due to the same points outlined above.
We are a fully transparent broker and all traders are free to withdraw at any time. CFD trading with leverage does come attached to risk which is fully outlined in our risk disclosure agreement. With high leverage settings comes greater risk, especially to lesser experienced traders. As such, we allow all traders to open MT4 accounts with a leverage setting of their choice with the lowest being 1:1 and maximum being 1:500 for Forex.
We hope this helps clear things up for you, should you require any further clarification, please get in touch with us and one of our dedicated, professional team will happily go over this with you. Reach out to us via LiveChat, call back request or email support@hugosway.com. We look forward to hearing from you.
When the markets close, an instrument's pricing is still changing as there is still movement in the financial world. Upon reopening of the market, there will naturally be a gap in the prices between the closure and open price.
This can be a small or a significant jump depending on what news/events have happened while the market was closed. This is something beyond our control given that prices come directly from our Liquidity Providers. As such, when another broker/viewing platform does not have the same gap/prices it simply means they are not using the same Liquidity Provider.
Regarding wide spreads, this is normal upon market open as there are far fewer traders, which in turn means less liquidity and higher market volatility, widening the spread. It is normal for this to occur on almost all broker platforms due to the same points outlined above.
We are a fully transparent broker and all traders are free to withdraw at any time. CFD trading with leverage does come attached to risk which is fully outlined in our risk disclosure agreement. With high leverage settings comes greater risk, especially to lesser experienced traders. As such, we allow all traders to open MT4 accounts with a leverage setting of their choice with the lowest being 1:1 and maximum being 1:500 for Forex.
We hope this helps clear things up for you, should you require any further clarification, please get in touch with us and one of our dedicated, professional team will happily go over this with you. Reach out to us via LiveChat, call back request or email support@hugosway.com. We look forward to hearing from you.
Stay away from HUGO....
Service use: Live
Length of use: 0-3 Months
They will take your money, and then come with a stupid reason why. I was in a trade and my position was in profits then all of a sudden the spread increased and I was spotted out. I’ve traded with many companies and thought I would get Hugo a try, but now I wish that I did not open a account with them. I have never had that happen to me before.
1 trader has found this review helpful
Hi Derrick. I was unable to locate your Hugo's Way profile based on the information provided in your review. At Hugo's Way, we understand the importance of clients having access to their funds, especially in today's current climate. As such, traders are free to withdraw funds at any time with withdrawals being processed within 24 hours. We are a true ECN/STP broker meaning that orders are filled by a pool of liquidity providers from Tier 1 financial institutions.
At any time a trader feels they have had a trade negatively impacted we encourage them to get in touch with us quoting the MT4 account number and trade ID of any trade negatively affected. From here, one of our dedicated trading professionals can conduct an investigation, create a report and feed their findings back to you with a view to reimburse you if indeed - your position was affected through no fault of your own.
Please contact us via our LiveChat service, arrange a call back request or email support@hugosway.com. We look forward to hearing from you and resolving this matter.
At any time a trader feels they have had a trade negatively impacted we encourage them to get in touch with us quoting the MT4 account number and trade ID of any trade negatively affected. From here, one of our dedicated trading professionals can conduct an investigation, create a report and feed their findings back to you with a view to reimburse you if indeed - your position was affected through no fault of your own.
Please contact us via our LiveChat service, arrange a call back request or email support@hugosway.com. We look forward to hearing from you and resolving this matter.
No Issues
Service use: Live
Length of use: 0-3 Months
I see no problems at all with this broker. Being a cautious person I opened my DEMO account for two weeks then funded a live account made trades withdrew funds.. No Issues! Support is very helpful and knowledgeable. From me in the USA, Thank You!!
Thank you for your kind review! Our professional support team is available 24/7 via LiveChat, email and call back request for all of your account needs.
Decent broker, safe, secure but servers are sketchy
Service use: Live
Length of use: 3-6 Months
they never tell you when they're going to run maintenance scripts on the servers which will severely slow down your MT4 app for roughly 30 minutes. happens maybe once a week or once every 2 weeks.
other than this, i see no problems, great leverage, fast deposits and they have listed the indices which my previous broker did not.
other than this, i see no problems, great leverage, fast deposits and they have listed the indices which my previous broker did not.
Thank you for providing us with some feedback. Here at Hugo’s Way, we take user experience extremely seriously. We recently underwent a major service upgrade which included adding an additional server, as well as fully optimising our existing one. Our original server could often become overloaded due to dormant MT4 accounts or too many users logged in at once. We addressed and fixed the issue by launching the additional server on June 5th 2020 to help spread the load across two servers.
Hugo’s Way is fully committed to helping traders affected by infrastructure failures. If you feel that any positions were negatively affected through no fault of your own, please get in touch and quote your MT4 account number along with the Trade ID of any negatively affected trades. From here, a dedicated trading professional will review your account and look to reimburse you. Each Trade will be independently reviewed and cross-referenced with logged server issues.
Our professional support team is available 24/7 via LiveChat, email or call back request. We look forward to hearing from you.
Hugo’s Way is fully committed to helping traders affected by infrastructure failures. If you feel that any positions were negatively affected through no fault of your own, please get in touch and quote your MT4 account number along with the Trade ID of any negatively affected trades. From here, a dedicated trading professional will review your account and look to reimburse you. Each Trade will be independently reviewed and cross-referenced with logged server issues.
Our professional support team is available 24/7 via LiveChat, email or call back request. We look forward to hearing from you.
Decent all rounder
Service use: Live
I found them generally good, fast enough resolving issues and withdrawls were processed in a timely manner. I can’t really see me leaving them anytime soon and they are one of my more frequently used brokers
Thank you for such a nice review! Our dedicated support team is available 24/7 via LiveChat, email and call back request should you need any assistance in the future.
Great
Service use: Live
Length of use: over 1 Year
Surprised by the low reviews here as I’ve never had any problems with them. My withdrawals are processed within hours and I’m overall very pleased with them despite the fact that they’re unregulated.
Thank you for your kind words, Sash. Our professional support team is available 24/7 via LiveChat, email or call back request for all of your account needs.
WITHDRAWAL ISSUES
Service use: Live
Length of use: over 1 Year
HELLO MY NAME IS TAHSHAWN IVE BEEN WITH HUGOSWAY FOR APPROXIMATELY 2 YEARS IVE NEVER HAD A PROBLEM WITHDRAWING MONEY FROM OUT OF MY 7 FIGURE ACCOUNT UNTIL RECENTLY. IVE BEEN TRYING TO MAKE A 6 FIGURE WITHDRAWAL FOR ALMOST 9 WEEKS AND NOTHING HAS BEEN PROCESSING THROUGH HUGOSWAY TO BLOCKCHAIN ONLY RECENTLY I HAVE BEEN ABLE TO WITHDRAW MAYBE 4 DIGIT FIGURES EVERY COUPLE OF DAYS THAT WOULD TAKE TAKE 2 DAYS FOR IT TO COMPLETE. I AM CONCERNED AS TO WHY IM NOT ABLE TO WITHDRAW 6 FIGURES IN A TIMELY MANNER. I WOULD LIKE SOMEONE FROM HUGOSWAY TO CONTACT ME BECAUSE THIS IS UNACCEPTABLE AND NOT GOOD BUSINESS I USED GOOD FAITH WHEN SELECTING THIS BROKER TO USE AS MY PRIMARY PLATFORM. I HOPE THIS REVIEW WILL BRING THE ATTENTION TO HUGOSWAY SO IT CAN BE RESOLVED IMMEDIATELY. THANK YOU
2 traders have found this review helpful
Hi Tahshawn and thank you for providing us with some feedback. I have looked into your account on our system and I am unable to see any withdrawal requests for 6 figures. I do see recent withdrawal requests which have been approved via Bitcoin. I can also see that there were a total of 8 withdrawals which were cancelled upon your request. The largest withdrawal request on our system was a 5 figure withdrawal that was indeed approved back in February of this year which was approved and sent to the BTC wallet address you provided.
Rest assured Hugo’s Way keeps client funds separately from that of the companies and has no reason to withhold any funds. We understand the importance of traders having access to liquid funds and as such traders are free to submit withdrawal requests at any time, with requests being processed within 24 hours. There are currently no pending withdrawals on your account so we are a little unsure of your decision to post this negative review.
Please get in touch with us via LiveChat, email or call back request and a member of our dedicated support team will happily help with any further information. We look forward to hearing from you and continuing business together.
Rest assured Hugo’s Way keeps client funds separately from that of the companies and has no reason to withhold any funds. We understand the importance of traders having access to liquid funds and as such traders are free to submit withdrawal requests at any time, with requests being processed within 24 hours. There are currently no pending withdrawals on your account so we are a little unsure of your decision to post this negative review.
Please get in touch with us via LiveChat, email or call back request and a member of our dedicated support team will happily help with any further information. We look forward to hearing from you and continuing business together.
Good broker for forex and crypto
Service use: Live
Length of use: over 1 Year
Been using these for forex and crypto for a long time now, good spreads, leverage and very fast withdrawal times. Nothing to complain about really just does what I need it to and does it well
Thank you for your positive review!
Very Scammy Broker - Poor Customer Service(Hugosway or Highway)
Service use: Live
Length of use: 3-6 Months
Scammy broker, they will rob you of your money without any evidence of why your trade errored out. They will blame it on fictional spreads that they make up on the fly 20+, 30+ pip spreads on major and minor pairs that are typically only a couple pips!! They will try to use these fake spread amounts to somehow justify them sucking hundreds out of your account instantaneously!! Stay away from this broker if you care about your money!
3 traders have found this review helpful
Hi Michael, I was unable to locate your account based on the information you provided on FPA. We are a genuine broker and offer full transparency to our clients through a 24/7 professional support team. At any time if you feel like a trade was affected through no fault of your own, one of our dedicated trading professionals can investigate this for you. Once an investigation has taken place, they will contact you with a report of exactly what happened and look at reimbursement options - if warranted. Please get in touch with us quoting your MT4 account number and the trade ID of any affected trade. Our support team is available 24/7 via LiveChat, email or call back request.
Good all rounder
Service use: Live
Length of use: 6-12 Months
Got introduced to these guys on another forum .
I'm always looking for brokers that I can trade Crypto on .
They didn't disappoint. Fast withdrawals , good leverage that I cant get with other brokers and running a Crypto EA no issues with that .
The weekends are relatively free for me hence the draw of the weekend Crypto trading. Good selection of tradable assets , a good all rounder .
I'm always looking for brokers that I can trade Crypto on .
They didn't disappoint. Fast withdrawals , good leverage that I cant get with other brokers and running a Crypto EA no issues with that .
The weekends are relatively free for me hence the draw of the weekend Crypto trading. Good selection of tradable assets , a good all rounder .
Thank you for taking the time to post such a nice review. Not only is Crypto trading available 24/7 on our platform but so is our professional customer support team. Get in touch at any time via LiveChat, email or call back request for all of your account needs.
Good all round broker with fast customer service
Service use: Live
Length of use: 3-6 Months
Good spreads and fast withdrawals. I like that the BTC market stays open over weekend so I can hold long term positions.
Thank you, for such a positive review!
A winner for trading Crypto
Service use: Live
Length of use: over 1 Year
Hugosway has been very reliable in my experience, and provided me with the trading requirements I needed, from high leverage at 500:1 for Forex trading and fast withdrawals.
However, it is the crypto trading service they provide that makes this a 4 star broker for me. Again they provide a high leverage on all the 30+ crypto pairs and the golden ticket of 24/7 trading which I could not access at other brokers.
However, it is the crypto trading service they provide that makes this a 4 star broker for me. Again they provide a high leverage on all the 30+ crypto pairs and the golden ticket of 24/7 trading which I could not access at other brokers.
Hi Rachel, thank you for providing us with some feedback which we actively welcome in order to improve our services moving forward. If at anytime you need any help or assistance, we are here for you via LiveChat, email or call back request, 24 hours a day.
Bad withdrawal experience
Service use: Live
Length of use: 0-3 Months
My trading experience on Hugo’s way was great. No complaints on that end. I signed up and deposit my bitcoin with no issues. Made some winning trades and went to cash out. That is when all the problems began. There was no kyc required to sign up or make a deposit, but at withdrawal I’m told I have to do kyc after allowing me to already trade...... ok fine...... but after doing kyc and sending documents my withdrawals have still been sitting in pending for some days which makes me start to feel Hugosway is a scam. Talked to chat live and they took my information contacted the payment department and told me I should have funds within a few hours several different time on different days.
Im still receiving the pending status on my withdrawal. If my expert changes I will up date this post.
Im still receiving the pending status on my withdrawal. If my expert changes I will up date this post.
2 traders have found this review helpful
Hi Trader, thank you for providing us with some feedback. We were unable to locate you on the system based on your FPA information. Rest assured, we are a legitimate broker and take pride in offering full transparency to our clients through our professional support team available 24/7. When submitting a Bitcoin withdrawal request, it is important that we have your true Bitcoin wallet address in order for us to send funds to you. When a member of the payments team proceeds with your withdrawal request, they will conduct some due diligence checks to ensure funds are being sent to the intended recipient. When there are irregularities, we will reach out to you via email or telephone. At Hugo’s Way, we take user experience extremely seriously and as such would like to learn more about exactly what happened in your case so we can improve moving forward. We understand the importance of clients having access to their funds and as such, we look to release withdrawals on the same day of submission. Please get in touch with us via LiveChat, email or callback request so we can look at why your withdrawal is pending and release your payment.
the worst brokers scam
Service use: Live
Length of use: 0-3 Months
they are the worse do not go with this broken I started out with a $100 deposit I made a $50 profit and 10 minutes I lost it all I don't know much about hot a do business but they just basically gonna leave your broke in blind.
1 trader has found this review helpful
Hi, we were unable to locate you in our system based on your FPA account information. We are a genuine broker and offer full transparency to all clients through our 24/7 support services. Trading CFD’s with leverage carries a degree of risk and as such we encourage all traders to read our ‘Risk Disclosure’ page to gain a more comprehensive understanding of leveraged trading. We offer a free to use 'demo' account for beginners to develop a trading strategy before depositing real money. Please don’t hesitate to get in touch with our support team should you need any further clarification.
Trading crypto no worries
Service use: Live
Length of use: 3-6 Months
Been trading crypto mainly BTC,ETH & NEO but had some success with LTC and IOTA. Would be cool to trade ADA as it’s flying and XRP in the future once it finally moves lol. Been making deposits and a couple of test withdrawals with BTC payments no worries so far.
Hi Alex and thank you for providing us with some positive feedback! We have 31 Cryptocurrency pairs available, all with a max leverage of 1:100. We do offer XRP as well as other altcoins including SAN, OMG, LTC and much more. Should you need any assistance in the future do not hesitate to contact us at hugosway@support.com. Alternatively, you can initiate a LiveChat through our website or submit a call back request at a time that suits you best.
Strong platform offering exciting options
Service use: Live
Length of use: 6-12 Months
Trading at Hugosway currently and pleasantly surprised with the plethora of pairs and options to trade daily. The broker offers crypto trading 247 alongside regular forex and indicies seen at most brokers in 2020.
I have tested the same day withdrawal policy on both weekdays and weekends and am pleased with the speed of withdrawal through BTC which requires a few confirmations on the blockchain which you can monitor.
Overall the experience has been positive and i can see the broker moving forward with faster servers and mors stock trading options
I have tested the same day withdrawal policy on both weekdays and weekends and am pleased with the speed of withdrawal through BTC which requires a few confirmations on the blockchain which you can monitor.
Overall the experience has been positive and i can see the broker moving forward with faster servers and mors stock trading options
Hi Scott, thank you for providing us with such a nice review. Our professional customer support team is available for all of your account needs 24/7 via LiveChat, email and call back request.
Not helpful I was lied to twice
Service use: Live
Length of use: 0-3 Months
Loaded money and never saw it again.still waiting on my money to load.not sure if this is real or if they just taking time to load my money I'll keep everyone updated
1 trader has found this review helpful
Hi Larry, i'm so sorry you felt the need to instantly write a negative review whilst your funds are still being loaded onto your account. You have not provided any account information via FPA so i cannot review your account to see what happened. I can only presume you have loaded your account with BTC and we are still waiting for 6 network confirmations for it to be credited to your account.
great easy broker yo use
Service use: Live
Length of use: over 1 Year
been using this broker for a while now with some EA's and have to say the customer service is top notch. and the withdrawls are mostly same day.
Thank you
Does what I expect a broker to do
Service use: Live
Length of use: over 1 Year
With so many brokers on the market it is hard to really distinguish between bad, ok, good and great for me as they should all just serve a purpose but maybe I have my expectations set too high!
After looking around for brokers I came across Hugosway and read some reviews which were generally very good. My other broker IC Markets, while decent lacks the crypto assets that I was keen to look into. I had already aware of the lack of regulation and this was not a concern of mine as I never keep more in a broker than I can afford to lose anyway and I favoured the higher leverage and lower fees offered.
I opened a demo and account and the experience is good. The webtrader is a nice addition to use if you want access to the account without downloading MT4. Spreads were generally ok, particularly on the cryptos. The chat facility was good and the staff very friendly but in 2020 isn't that something that should be the norm?
I went on to a live account and found the bitcoin deposits ok. Takes a little longer to hit the account than card but the trade off is that withdrawals are much quicker. In my experience they take around 2 hrs, give or take. In my time of using them live I can't say I have ever noticed any voiding of trades or random movements not accounted for on Trading View or anything so it is a stable platform to trade on. The number of assets, indices, cryptos, etc to trade is also quite impressive.
Overall a decent experience, perhaps tempered by my expectations of what a broker should offer. This should be normal so I have graded based on that sentiment. Sadly there are certainly worse brokers out there. It is a shame that finding a decent one is the first battle you face without the challenge of learning to trade itself!
After looking around for brokers I came across Hugosway and read some reviews which were generally very good. My other broker IC Markets, while decent lacks the crypto assets that I was keen to look into. I had already aware of the lack of regulation and this was not a concern of mine as I never keep more in a broker than I can afford to lose anyway and I favoured the higher leverage and lower fees offered.
I opened a demo and account and the experience is good. The webtrader is a nice addition to use if you want access to the account without downloading MT4. Spreads were generally ok, particularly on the cryptos. The chat facility was good and the staff very friendly but in 2020 isn't that something that should be the norm?
I went on to a live account and found the bitcoin deposits ok. Takes a little longer to hit the account than card but the trade off is that withdrawals are much quicker. In my experience they take around 2 hrs, give or take. In my time of using them live I can't say I have ever noticed any voiding of trades or random movements not accounted for on Trading View or anything so it is a stable platform to trade on. The number of assets, indices, cryptos, etc to trade is also quite impressive.
Overall a decent experience, perhaps tempered by my expectations of what a broker should offer. This should be normal so I have graded based on that sentiment. Sadly there are certainly worse brokers out there. It is a shame that finding a decent one is the first battle you face without the challenge of learning to trade itself!
1 trader has found this review helpful
Thank you very much for your kind review
Good broker had no issues.
Been using these for sometime now, was first interested because of the ability to deposit and withdraw with bitcoin. I found the spreads on forex pairs to be very good and the amount of crypto’s to trade there are more than most brokers have. Withdrawals have been quick and when I’ve used the customer support they’ve been very responsive.
Thank you for providing a review of our service
Withdrawal issue
Service use: Live
Length of use: 0-3 Months
I've been having a pending withdrawal issue for about a week now contacted the support with no response till now
1 trader has found this review helpful
Hi, i have tried to locate your account under your profile name of Ibraheem Rahman and i'm afraid that we do not have any clients with that name on our system. Please could you reach out to support again or edit this review with some account information so we can locate your account and respond to the issues that you are having?
SCAMMERS HUGOS WAY SCAMMERS! Run!
Service use: Live
Length of use: 3-6 Months
They manipulate the market and trade against you run! I have proof from FTMO that I’m a damn good trader but for some reason I can’t win a trade to save my life at Hugo’s way!? Stay away from B book brokers! Take the bad reviews to heart and ignore the lure of high leverage because you will never be profitable with Hugosway unless your a YouTuber or a representative for Hugos way.
1 trader has found this review helpful
Hi, i'm so sorry that you felt the need to provide us with a bad review based on your experience trading with us. Unfortunately you did not leave any account information via FPA when placing the review so we cannot locate your account and dig deeper into the problems that you may be facing. Please reach out to support again providing your account information or edit this review and we will be more than happy to review your account and publicly respond.
Good broker forex and crypto
I have been using Hugosway since March 2019 and would recommend them as a good all round broker. I use them for forex and 24/7 crypto. I have found the leverage good for both as well as the amount of pairs available to trade. Also impressive is the fact that all my withdrawals so far have been made same day.
Thank you for taking the time to review us
Made good money on this platform thanks to the crypto trading
Service use: Live
Length of use: over 1 Year
I joined Hugosway over a year ago now due to them offering 24/7 crypto trading. Its something i wanted to explore more as the forex markets are closed over weekends.
The leverage worked well for me mostly trading Bitcoin as i find a broker mt4 platform much easier to navigate than a crypto exchange. I havent had any issues with deposits or withdrawals (and ive done quite a few withdrawals). Long live bitcoin as ill be here like always trading it up and down. I would recommend this platform for the ease of use and good trading conditions
The leverage worked well for me mostly trading Bitcoin as i find a broker mt4 platform much easier to navigate than a crypto exchange. I havent had any issues with deposits or withdrawals (and ive done quite a few withdrawals). Long live bitcoin as ill be here like always trading it up and down. I would recommend this platform for the ease of use and good trading conditions
Thank you for taking the time to post a review
Great broker for 18 months
Service use: Live
Length of use: over 1 Year
I've been using hugosway for over 18 months now and I've been very happy. I can't think of any reason not to use them. Leverage is ideal for me and spreads are good enough. Withdrawals have been timely. I always deposit with bitcoin which is processed pretty quick. All the currency pairs I need. Don't do loads of crypto but there's plenty on there. Gets my vote
Thank you for your kind words
Good experience
Length of use: over 1 Year
I have only good experience with them. One of my favorite brokers. The big pluses for me are fast withdraws and 24/7 crypto trading.
Thank you, we try our best to make withdrawing as smooth as possible
Stole my money
Service use: Live
Length of use: 0-3 Months
On Wednesday morning (June 3rd, 2020) I was up early in the morning and my last trade had closed out at around 5am. I checked over everything one last time at about 7:30am. I woke up from a nap at 8:30am and there was a Gold trade that had been entered with a 2.0 lot. Two trades to be exact. Neither of them were executed by me. And the trades lost $2344 of my $2740.94 balance. A 2.0 sized lot is totally inconsistent of my risk history especially being a Gold trade. I have no idea why this was able to happen without my authorization but these trades were not my doing. This broker ran with my money and basically told me they won't do anything when i reached out for support.
4 traders have found this review helpful
Hi KDORSEY13, thank you for providing us with your account information via FPA for us to properly reply to your complaint. I have managed to locate your account and analysed the two gold trades you refer to in your review. I can see that both trades were placed via the mobile app (which you normally use to place trades), however I do also see that it was made from an IP address that you do not normally use. This leads me to believe that you have shared your MT4 account credentials with a third party.
We have also analysed the trades that were placed which you can see in the following screenshot: http://prntscr.com/swsx1a . The red arrow shows the time and price your trades were entered (7 seconds apart). It appears that the two BUY trades were entered in an upward trend with the hopes that the trend would continue. Unfortunately a few minutes after the trades were opened the trend changed, which as a result of no stoploss in place, the account got margin called.
We cannot stress enough for traders to never share their account information with third parties. We can assure you that HW did not and will never open any positions for clients and categorically did not steal your money as your review claims.
We have also analysed the trades that were placed which you can see in the following screenshot: http://prntscr.com/swsx1a . The red arrow shows the time and price your trades were entered (7 seconds apart). It appears that the two BUY trades were entered in an upward trend with the hopes that the trend would continue. Unfortunately a few minutes after the trades were opened the trend changed, which as a result of no stoploss in place, the account got margin called.
We cannot stress enough for traders to never share their account information with third parties. We can assure you that HW did not and will never open any positions for clients and categorically did not steal your money as your review claims.
Decent broker.
Length of use: over 1 Year
Been using this broker for the past couple of years now and I've never had any problems. Withdrawals are always fast and appear in my Coinbase account within 2 hours, even on weekends.
I like the fact that you can deposit and withdraw with Bitcoin, makes the process a lot faster. There's a lot of brokers out there where you have to wait 3-5 days for your money! Scandalous.
It's also a big plus that you can trade Crypto on a weekend, this is especially good for holding trades, as most brokers out there shut Crypto markets on a Friday at close, which means you can get hit hard by gaps.
Would recommend this broker to anybody that is either looking to switch, or who is new to trading.
I like the fact that you can deposit and withdraw with Bitcoin, makes the process a lot faster. There's a lot of brokers out there where you have to wait 3-5 days for your money! Scandalous.
It's also a big plus that you can trade Crypto on a weekend, this is especially good for holding trades, as most brokers out there shut Crypto markets on a Friday at close, which means you can get hit hard by gaps.
Would recommend this broker to anybody that is either looking to switch, or who is new to trading.
Thank you for your kind words and recommending us to other traders
Hugosway EXPOSED stole $90,000 from me
Service use: Live
Length of use: 3-6 Months
I have been full time trading for a long time now, gaining knowledge each and everyday. I found hugosway of course by all these youtube forex traders recommendations. I was skeptical at first with it because it was not regulated, but the high leverage and being able to deposit/withdrawal bitcoin got my attention and I signed up. For the past few months I did not have a problem with it at all. I was using the MT4 platform with no problems, was able to deposit money quickly, and most importantly had no problem withdrawing my profits. Long story short on June 1st 2020 I deposited a large sum of money and I shorted the dollar index future and made $100,871 profit to be exact. I left $10,000 in the MT4 and withdrew the rest which was around $90,000. Having 2 BTC wallets I split the $90,000 by half so $45,000 would each go to my 2 BTC addresses. I wake up to a email from them saying that my withdrawals was rejected due to “indirect price values given from pricing error on HUG-GEN-USD-PRO” which I don’t know what that hell thats means nor does it make sense. I log in my account and see my $90,000 vanished no where to be found the only thing they left was the money I deposited (thankfully). I contacted the customer support but they kept covering their asses saying the same thing from the email. It was a real bummer and most importantly I have proof of everything. PLEASE TRUST ME DON’T KNOW USE THIS BROKER YOU WILL LIKE IT AT FIRST BUT THEN THEY WILL COME AND BITE YOU IN THE BUTT, THEY DON’T CARE. Not only was I fooled by them but I was also fooled by these youtube so called “rich forex traders” that recommend you to use hugosway. IT IS A SCAM.
2 traders have found this review helpful
Hi, we are unsure as to why you felt the need to write a negative review about the pricing error that was clearly explained to you via support.
Please review the following screenshot that clearly highlights the pricing error
http://prntscr.com/swtjzo
We responded to you with the following via support:
We are aware of an issue with the Dollar Index that mistakenly showed the price as around 100x that of the actual market price. This caused large profit and large negative on accounts that were not legitimate. We have ensured all those with negative accounts were set back to their previous balance and those with illegitimate profits were removed back to the actual account balance.
Please review the following screenshot that clearly highlights the pricing error
http://prntscr.com/swtjzo
We responded to you with the following via support:
We are aware of an issue with the Dollar Index that mistakenly showed the price as around 100x that of the actual market price. This caused large profit and large negative on accounts that were not legitimate. We have ensured all those with negative accounts were set back to their previous balance and those with illegitimate profits were removed back to the actual account balance.
B Booking Brokers
Service use: Live
They B book your trade hardcore if you can't make profit consistently. It means they will trade against you and don't send your order to liquidity provider. so, basically they make money when you lose. if you make big money when they are not watching, they not gonna pay you guys. Be careful.
2 traders have found this review helpful
Hi Daduush and thank you for providing us with this feedback. Please be advised that we are in no way a market maker. Here at Hugo’s Way, we take great pride in providing our clients with some of the best trading conditions on the market. We are a true ECN STP broker, meaning that when a trader executes a trade, there will not be any manipulation from any dealing desk as well as ruling out any possible re-quotes. Using this method removes any potential conflict of interest.
Each and every trade is processed via the Hugo’s Way aggregator, which guarantees the very best rates on your trades, as these are pulled from a pool of top-tier liquidity financial institutions.
Here at Hugo’s Way, client funds are segregated, kept completely separate from the companies. All clients are free to withdraw funds at any time with Bitcoin being the quickest method available. Submit a request and receive funds within 24 hours of submission.
We are saddened to hear of your bad experience and would love to learn more so we can investigate further for you. As such, we would like to invite you to get in touch with our team of professional support staff. Once you provide us with your MT4 account number and the ID of any affected trades, we will happily look into this matter for you.
Contact us 24/7 via LiveChat, email or request a call back at a time that suits you best.
Each and every trade is processed via the Hugo’s Way aggregator, which guarantees the very best rates on your trades, as these are pulled from a pool of top-tier liquidity financial institutions.
Here at Hugo’s Way, client funds are segregated, kept completely separate from the companies. All clients are free to withdraw funds at any time with Bitcoin being the quickest method available. Submit a request and receive funds within 24 hours of submission.
We are saddened to hear of your bad experience and would love to learn more so we can investigate further for you. As such, we would like to invite you to get in touch with our team of professional support staff. Once you provide us with your MT4 account number and the ID of any affected trades, we will happily look into this matter for you.
Contact us 24/7 via LiveChat, email or request a call back at a time that suits you best.
Had a really positive experience
Service use: Live
Length of use: over 1 Year
I have been using Hugosway for just over a year now, I do most of my online trading with Bitcoin so was good that they use this for both deposits and withdrawals which are pretty quick. plenty of cryptos to trade over the weekends is also good, only had to contact support once, was decent support, took about 24 hours to sort my issue. Really do not have any complaints about them so will continue to use for now.
Thank you for your positive review of our service
Sort by:
Frequently Asked Questions
Is HugosWay a regulated broker?
HugosWay is not regulated at this time. There is no designated government or non-government body to supervise the activities of HugosWay or to resolve complaints.
Please read unbiased traders reviews on Forex Peace Army here: https://www.forexpeacearmy.com/forex-reviews/14070/hugosway-forex-brokers#faq-is-hugosway-a-regulated-broker
And recent forums posts here: https://www.forexpeacearmy.com/community/tags/hugosway/ to decide whether HugosWay is a good forex broker for your trading needs.
How long does it take to withdraw money from HugosWay?
Withdrawal time from HugosWay depends on the withdrawal method.
- Bitcoin transfers happen within one day and can be tracked at blockchain.info.
- Withdrawals to cards up to the amount deposited by card can take up to a week to be credited by your bank.
- Withdrawals by bank wire are processed within 1 day, but may take up to 6 days to arrive.
How do I deposit money into HugosWay?
HugosWay accepts deposit by Bitcoin and Bank Wire as well as by Visa and Mastercard credit and debit cards.
Link: https://www.forexpeacearmy.com/forex-reviews/14070/hugosway-forex-brokers#faq-how-do-i-deposit-money-into-hugosway
Where is HugosWay located?
The postal address for HugosWay is at Global Gateway 8, Rue de la Perle, Providence Mahe, Seychelles.
Link: https://www.forexpeacearmy.com/forex-reviews/14070/hugosway-forex-brokers#faq-where-is-hugosway-located
What is HugosWay?
HugosWay is a forex trading broker. Hugos Way offers not only currency pairs, but also permits clients to trade cryptocurrencies and CFDS on stocks and commodities including precious metals.
Link: https://www.forexpeacearmy.com/forex-reviews/14070/hugosway-forex-brokers#faq-what-is-hugosway
Is HugosWay legal?
Although HugosWay is not regulated, many countries have no laws requiring regulation of forex brokers.
Link: https://www.forexpeacearmy.com/forex-reviews/14070/hugosway-forex-brokers#faq-is-hugosway-legal
Service use: Live
Length of use: 0-3 Months
We are saddened to hear of your bad experience and would love to learn more so we can investigate further for you. As such, we would like to invite you to get in touch with our team of professional customer support staff. Once you provide us with your MT4 account number we will happily look into this matter for you.