Broker Details
Minimum Trade Size: | 0.01 |
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Maximum Leverage: | 500:1 |
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Minimum to Open Live: | $10 |
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Established: | 2018 |
Address: | Beachmont Business Centre, Suite 65, Kingstown, St. Vincent and the Grenadines, Saint Vincent And Grenadines |
Contact: | support@hugosway.com |
Regional offices: | |
Regulators: | |
Prohibited countries: |
Trading platforms: | MT4, WebTrader, Desktop Terminal |
Web Trading: | Yes |
Mobile Trading: | Yes |
ECN: | Yes |
Currencies: | (55+) |
Cryptocurrencies: | (35+) Bitcoin, Litecoin, Ethereum |
CFD: | (170+) Gold, Silver, Other Precious Metals, Stocks, Stock Indexes, Oil, Other Commodities |
EAs/Robots: | Yes |
News Spike Trading: | Yes |
Scalping: | Yes |
Deposit Methods: | Bank Wire, VISA, MasterCard, Bitcoin, VLoad |
Withdrawal Methods: | Bank Wire, Bitcoin, VLoad |
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Traders Reviews
stay away from this broker.
Service use: Live
Length of use: 0-3 Months

We are unable to locate your account as you have not provided your email address in your review. We operate as a fully transparent ECN/STP Broker, and all orders are executed using Straight Through Processing to exclude the possibility of any manual interference. Our margin requirements are in line with the industry standard, and we ensure that these rules are followed by all clients in order to protect their trading accounts from excessive loss.
We provide clients with the option to practice trading risk-free using a demo account, which allows you to get used to how margin levels work on the MT4 platform. We also suggest adjusting leverage settings according to the level of risk you are willing to take, and you can also practice trading with different leverage levels through a free demo account.
In order for us to look into this issue further, we encourage you to get in touch with our customer support team, who are available to help with any questions or issues, 24/7. We look forward to hearing from you.
NOT Regulated. They use bitcoin to get your money.
Service use: Demo
Length of use: 0-3 Months
2. They use Bitcoin. Because it has no trace. Even when using Credit/Debit Card, the clients are redirected to a third-party to buy Bitcoin. That's Crazy. Meaning they don't want any paper trails. So that's negative.
3. The address "Kingstown, St. Vincent and the Grenadines" is totally FISHY too.
Because Grenadines is in Caribbean sea which is a location for shady brokerage. So stay away from this broker as they are anonymous and that they can disappear any time without notice.
In the end I am not saying the company is totally bad. There are many people working with them, and from the loos of the review response, it shows that they are trying to keep the good picture. You may trade with them, you may make good bucks, I am sure you can if you understand the market trends, but is your money secure, there is NO guarantee. So if you have no problem losing money, and you wana have fun playing in the market, go a ahead. But if you are a concerned person then find regulated broker for YOUR country. (Cuz some times even regulated brokers are NOT allowed to do business or have customer from certain countries. So DO your research.
Peace.

Regulation comes with a downside. Regulated brokers need to pay hefty fees, which are ultimately paid by clients through hidden fees and/or commissions. Moreover, regulatory bodies impose strict limitations on the features that brokers are allowed to offer, such as leverage and trading strategies.
As an unregulated broker, we can provide clients with up to 1:500 leverage and we don’t prohibit any profitable trading strategies, such as scalping. Our clients are free to trade using their preferred methods, and should they have any questions, we are always available to assist. Moreover, we enable Bitcoin transactions as a quick way to deposit funds to your account and we do our best to process all withdrawals requests within 24 hours. For maximum security, we store all client funds in offline wallets and we encourage clients to use a Two-Factor Authentication setting when logging into their account.
Should you wish to open an account, we provide access to both Demo and Live accounts with a minimum deposit of $10. If you have any further questions, please get in touch with our 24/7 Customer Support Team, via Web Chat, email or phonecall.
Terrible, criminals, unregulated.
Service use: Live
Length of use: 6-12 Months

Being an ECN/STP broker, all market orders are sent directly to our liquidity providers to exclude the possibility of any manual interference. This means that manipulating trades, spreads or market orders is not possible through our platform.
Based on the account ID provided in your review, we were able to look up your account and it appears that you have not incurred any significant losses when using our services. Moreover, you currently have open positions in profit, meaning that you continue to use our services even after posting this review.
We understand that trading can lead to feelings of frustration or disappointment at times, however, our 24/7 customer support team is always available to help. Should you have any questions, you may get in touch via the live web chat services on our website, or via email. You may even request a callback through our website, if you prefer.
A good choice for forex and crypto
Service use: Live
Length of use: over 1 Year

No
Service use: Live
Length of use: 0-3 Months

We operate as a fully transparent ECN/STP Broker, and all orders are executed using Straight Through Processing to exclude the possibility of any third-party interference. Our margin requirements are in line with the industry standard, and we ensure that these rules are followed by all clients in order to protect their trading accounts from excessive loss.
I was unable to locate your account as you have not provided your email address or Account ID in your review. However, please be aware that we provide clients with the option to practice trading risk-free using a demo account, which allows you to get used to how margin levels and stop outs work on the MT4 platform. As an unregulated broker, we give our traders the option to trade using higher leverage than regulated brokers do. We suggest adjusting leverage settings according to the level of risk you are willing to take, and you can also practice trading with different leverage levels through a free demo account.
If you require any more information, we encourage you to get in touch with our customer support team, who are available to help with any questions or issues, 24/7. We look forward to hearing from you.
Terrible broker
Service use: Live
Length of use: 0-3 Months

When depositing using a Credit/Debit Card, our clients are redirected to a third-party payment provider which allows them to buy Bitcoin and send it to their account directly. Once the Bitcoin is bought, the time taken for the funds to arrive in your account will depend on the blockchain traffic at the time. While this usually takes between 1 and 6 hours, the speed of the blockchain is not something that we can control.
Should you need any further clarification, please contact our 24/7 customer support team via Live Chat, email or by requesting a phone call.
Service use: Live
Length of use: over 1 Year

Top pick for Crypto Trading
Service use: Live
Length of use: 3-6 Months
Was a very quick and easy process to register and open an account, customer support were very responsive when needed. I am a big fan of live chat help these days, e-mail is like sending a letter haha
There is a big range of crypto pairs to trade although I stick to the majors myself so cant comment on the other smaller pairs they provide. Leverage is in line with market expectations and Bitcoin deposits and withdrawals made everything quick and easy.
Overall not experienced any negative sides to Hugosway when it comes to crypto trading, so very happy and they tick all the boxes i was looking for.

Service use: Live
Length of use: over 1 Year

good crypto trading platform
Service use: Live
Length of use: 3-6 Months

Service use: Live

As an ECN broker, the price quotes displayed on our platform are constantly updated to ensure that we provide the best spreads directly from our liquidity providers. All market orders are executed using straight-through processing, to ensure no interference with client trades.
Since you have not provided your email address or account number, we encourage you to contact our 24/7 Customer Support Team by quoting your MT4 account number, together with the ID of any affected trades and an explanation of your experience in your message. Our agents are available via live chat, email or phone call, for your convenience. We look forward to hearing from you.
Unregulated criminal broker!
Service use: Live
Length of use: 0-3 Months
But the thing is they are to dumb to realize that anyone can have multiple accounts under different emails using a VPN. So, you can see the untrained HUGO staff don't have any common sense or competence to handle customers! I requested a call from the supervisor for an explanation, but I bet they are not going to call!
I would like to hear from the supervisor here in the forex peace army. They already have bad reviews over here, and believe me, this case will be the nail in the coffin if they want to play dirty! I have a terrible temper, and I know how to deal with the reputation of scam brokers like HUGO!. Thieves and brainless incompetents should not have the right to handle this kind of business in the forex industry! Let's see what the supervisor of Hugo FX will tell me about this bloody nonsense here in Forex Peace army or over the phone if they ever decide to call me!! I have everything recorded emails and live chat, and ready to expose everything if they don't fix this s***, or I don't hear from the supervisor!

We have managed to locate your chat history and found that our Customer Support Agents were helpful and professional when responding to your request.
KYC documents are only a requirement for clients who want to use deposit and withdrawal methods other than Bitcoin. If you choose to submit KYC documents, the name registered on your account must match the name on the submitted documents. Otherwise, clients will need to update their account details. It is standard procedure to ask clients a number of security questions when they request to change their account details. For an added layer of security, we also ask clients to send a selfie so that we can make sure that the proof of Identity which they have submitted is correct.
From the transcripts of your chat history, we noted that you asked the Customer Support Agent to delete your account. This action was completed before your KYC documents were processed, as KYC verification may take up to 24 hours.
If you require further clarification, you may contact the Customer Support Team 24/7, either through Live chat, email or by requesting a phone call.
Regards,
The Hugo’sWay Team
excllent customer service cooperation
Service use: Live
Length of use: 6-12 Months
good broker in general, can't complain.

Solid experience so far
Service use: Live
Length of use: 3-6 Months

Impressed with the service
Service use: Live
Length of use: 6-12 Months

Have returned to Hugosway
Service use: Live
Length of use: over 1 Year

Sketchy
Service use: Live
Length of use: 3-6 Months
Sort of fast withdrawal times
Cons: customer support is horrible. They take forever to respond and do not resolve issues. Their server will say “busy” and result in a closing trade with reduced or no profit. When you contact support they will blame it on YOUR internet connection and not credit your account. Their spreads are larger than other brokers. Their charts are not aligned with trading view.
Something is off about this broker. I’m currently looking for another.

Market Orders are processed instantly through STP execution to eliminate waiting times for orders to be filled with liquidity coming from top tier financial institutions. In terms of downtime, all clients are notified in advance to any instances of planned downtime on the MT4 Server. Regarding wide spreads, this is normal upon market open as there are far fewer traders, which in turn means less liquidity and higher market volatility, widening the spread. It is normal for this to occur on almost all broker platforms due to the same points outlined above. Avoiding holding positions overnight will help reduce the risk of unexpected price movements. That being said, Hugo’s Way is fully committed to helping traders affected by infrastructure failures. If you feel that any positions were negatively affected through no fault of your own, please get in touch and quote your MT4 account number along with the Trade ID of any negatively affected trades. From here, a dedicated trading professional will review your account and look to reimburse you. Each Trade will be independently reviewed and cross-referenced with logged server issues.
Hugo’sWay is a fully transparent online broker that strives to provide clients with an excellent trading environment coupled with a fully trained support team available 24/7. Please get in touch should you need any further clarification and we will be happy to help.
Stay away if you want succes in this business
Service use: Live
Length of use: 0-3 Months
for a good entry with bullishness with a strong conformation in a uptrend and they stop you out and take your money and let the trend continue the direction afterwards like I understand you win some and lose some but to keep losing like that lol you lost a customer and I promise I will never send people that way
have sex with them and make passionate love to their fix spreads
Great Support Skeptical practices
Service use: Live
Length of use: over 1 Year
These gaps are not shown on any other reliable chart or provider that I use and I am very skeptical of their practices especially for those operating with smaller account sizes.

When the markets close, an instrument's pricing is still changing as there is still movement in the financial world. Upon reopening of the market, there will naturally be a gap in the prices between the closure and open price.
This can be a small or a significant jump depending on what news/events have happened while the market was closed. This is something beyond our control given that prices come directly from our Liquidity Providers. As such, when another broker/viewing platform does not have the same gap/prices it simply means they are not using the same Liquidity Provider.
Regarding wide spreads, this is normal upon market open as there are far fewer traders, which in turn means less liquidity and higher market volatility, widening the spread. It is normal for this to occur on almost all broker platforms due to the same points outlined above.
We are a fully transparent broker and all traders are free to withdraw at any time. CFD trading with leverage does come attached to risk which is fully outlined in our risk disclosure agreement. With high leverage settings comes greater risk, especially to lesser experienced traders. As such, we allow all traders to open MT4 accounts with a leverage setting of their choice with the lowest being 1:1 and maximum being 1:500 for Forex.
We hope this helps clear things up for you, should you require any further clarification, please get in touch with us and one of our dedicated, professional team will happily go over this with you. Reach out to us via LiveChat, call back request or email support@hugosway.com. We look forward to hearing from you.
Stay away from HUGO....
Service use: Live
Length of use: 0-3 Months

At any time a trader feels they have had a trade negatively impacted we encourage them to get in touch with us quoting the MT4 account number and trade ID of any trade negatively affected. From here, one of our dedicated trading professionals can conduct an investigation, create a report and feed their findings back to you with a view to reimburse you if indeed - your position was affected through no fault of your own.
Please contact us via our LiveChat service, arrange a call back request or email support@hugosway.com. We look forward to hearing from you and resolving this matter.
No Issues
Service use: Live
Length of use: 0-3 Months

Decent broker, safe, secure but servers are sketchy
Service use: Live
Length of use: 3-6 Months
other than this, i see no problems, great leverage, fast deposits and they have listed the indices which my previous broker did not.

Hugo’s Way is fully committed to helping traders affected by infrastructure failures. If you feel that any positions were negatively affected through no fault of your own, please get in touch and quote your MT4 account number along with the Trade ID of any negatively affected trades. From here, a dedicated trading professional will review your account and look to reimburse you. Each Trade will be independently reviewed and cross-referenced with logged server issues.
Our professional support team is available 24/7 via LiveChat, email or call back request. We look forward to hearing from you.
Decent all rounder
Service use: Live

Great
Service use: Live
Length of use: over 1 Year

WITHDRAWAL ISSUES
Service use: Live
Length of use: over 1 Year

Rest assured Hugo’s Way keeps client funds separately from that of the companies and has no reason to withhold any funds. We understand the importance of traders having access to liquid funds and as such traders are free to submit withdrawal requests at any time, with requests being processed within 24 hours. There are currently no pending withdrawals on your account so we are a little unsure of your decision to post this negative review.
Please get in touch with us via LiveChat, email or call back request and a member of our dedicated support team will happily help with any further information. We look forward to hearing from you and continuing business together.
Good broker for forex and crypto
Service use: Live
Length of use: over 1 Year

Very Scammy Broker - Poor Customer Service(Hugosway or Highway)
Service use: Live
Length of use: 3-6 Months

Good all rounder
Service use: Live
Length of use: 6-12 Months
I'm always looking for brokers that I can trade Crypto on .
They didn't disappoint. Fast withdrawals , good leverage that I cant get with other brokers and running a Crypto EA no issues with that .
The weekends are relatively free for me hence the draw of the weekend Crypto trading. Good selection of tradable assets , a good all rounder .

Good all round broker with fast customer service
Service use: Live
Length of use: 3-6 Months

A winner for trading Crypto
Service use: Live
Length of use: over 1 Year
However, it is the crypto trading service they provide that makes this a 4 star broker for me. Again they provide a high leverage on all the 30+ crypto pairs and the golden ticket of 24/7 trading which I could not access at other brokers.

Bad withdrawal experience
Service use: Live
Length of use: 0-3 Months
Im still receiving the pending status on my withdrawal. If my expert changes I will up date this post.

the worst brokers scam
Service use: Live
Length of use: 0-3 Months

Trading crypto no worries
Service use: Live
Length of use: 3-6 Months

Strong platform offering exciting options
Service use: Live
Length of use: 6-12 Months
I have tested the same day withdrawal policy on both weekdays and weekends and am pleased with the speed of withdrawal through BTC which requires a few confirmations on the blockchain which you can monitor.
Overall the experience has been positive and i can see the broker moving forward with faster servers and mors stock trading options

Not helpful I was lied to twice
Service use: Live
Length of use: 0-3 Months

great easy broker yo use
Service use: Live
Length of use: over 1 Year

Does what I expect a broker to do
Service use: Live
Length of use: over 1 Year
After looking around for brokers I came across Hugosway and read some reviews which were generally very good. My other broker IC Markets, while decent lacks the crypto assets that I was keen to look into. I had already aware of the lack of regulation and this was not a concern of mine as I never keep more in a broker than I can afford to lose anyway and I favoured the higher leverage and lower fees offered.
I opened a demo and account and the experience is good. The webtrader is a nice addition to use if you want access to the account without downloading MT4. Spreads were generally ok, particularly on the cryptos. The chat facility was good and the staff very friendly but in 2020 isn't that something that should be the norm?
I went on to a live account and found the bitcoin deposits ok. Takes a little longer to hit the account than card but the trade off is that withdrawals are much quicker. In my experience they take around 2 hrs, give or take. In my time of using them live I can't say I have ever noticed any voiding of trades or random movements not accounted for on Trading View or anything so it is a stable platform to trade on. The number of assets, indices, cryptos, etc to trade is also quite impressive.
Overall a decent experience, perhaps tempered by my expectations of what a broker should offer. This should be normal so I have graded based on that sentiment. Sadly there are certainly worse brokers out there. It is a shame that finding a decent one is the first battle you face without the challenge of learning to trade itself!

Good broker had no issues.

Withdrawal issue
Service use: Live
Length of use: 0-3 Months

SCAMMERS HUGOS WAY SCAMMERS! Run!
Service use: Live
Length of use: 3-6 Months

Good broker forex and crypto

Made good money on this platform thanks to the crypto trading
Service use: Live
Length of use: over 1 Year
The leverage worked well for me mostly trading Bitcoin as i find a broker mt4 platform much easier to navigate than a crypto exchange. I havent had any issues with deposits or withdrawals (and ive done quite a few withdrawals). Long live bitcoin as ill be here like always trading it up and down. I would recommend this platform for the ease of use and good trading conditions

Great broker for 18 months
Service use: Live
Length of use: over 1 Year

Good experience
Length of use: over 1 Year

Stole my money
Service use: Live
Length of use: 0-3 Months

We have also analysed the trades that were placed which you can see in the following screenshot: http://prntscr.com/swsx1a . The red arrow shows the time and price your trades were entered (7 seconds apart). It appears that the two BUY trades were entered in an upward trend with the hopes that the trend would continue. Unfortunately a few minutes after the trades were opened the trend changed, which as a result of no stoploss in place, the account got margin called.
We cannot stress enough for traders to never share their account information with third parties. We can assure you that HW did not and will never open any positions for clients and categorically did not steal your money as your review claims.
Decent broker.
Length of use: over 1 Year
I like the fact that you can deposit and withdraw with Bitcoin, makes the process a lot faster. There's a lot of brokers out there where you have to wait 3-5 days for your money! Scandalous.
It's also a big plus that you can trade Crypto on a weekend, this is especially good for holding trades, as most brokers out there shut Crypto markets on a Friday at close, which means you can get hit hard by gaps.
Would recommend this broker to anybody that is either looking to switch, or who is new to trading.

Hugosway EXPOSED stole $90,000 from me
Service use: Live
Length of use: 3-6 Months

Please review the following screenshot that clearly highlights the pricing error
http://prntscr.com/swtjzo
We responded to you with the following via support:
We are aware of an issue with the Dollar Index that mistakenly showed the price as around 100x that of the actual market price. This caused large profit and large negative on accounts that were not legitimate. We have ensured all those with negative accounts were set back to their previous balance and those with illegitimate profits were removed back to the actual account balance.
B Booking Brokers
Service use: Live

Each and every trade is processed via the Hugo’s Way aggregator, which guarantees the very best rates on your trades, as these are pulled from a pool of top-tier liquidity financial institutions.
Here at Hugo’s Way, client funds are segregated, kept completely separate from the companies. All clients are free to withdraw funds at any time with Bitcoin being the quickest method available. Submit a request and receive funds within 24 hours of submission.
We are saddened to hear of your bad experience and would love to learn more so we can investigate further for you. As such, we would like to invite you to get in touch with our team of professional support staff. Once you provide us with your MT4 account number and the ID of any affected trades, we will happily look into this matter for you.
Contact us 24/7 via LiveChat, email or request a call back at a time that suits you best.
Had a really positive experience
Service use: Live
Length of use: over 1 Year

Frequently Asked Questions
Is HugosWay a regulated broker?
HugosWay is not regulated at this time. There is no designated government or non-government body to supervise the activities of HugosWay or to resolve complaints.
Please read unbiased traders reviews on Forex Peace Army here: https://www.forexpeacearmy.com/forex-reviews/14070/hugosway-forex-brokers#faq-is-hugosway-a-regulated-broker
And recent forums posts here: https://www.forexpeacearmy.com/community/tags/hugosway/ to decide whether HugosWay is a good forex broker for your trading needs.
How long does it take to withdraw money from HugosWay?
Withdrawal time from HugosWay depends on the withdrawal method.
- Bitcoin transfers happen within one day and can be tracked at blockchain.info.
- Withdrawals to cards up to the amount deposited by card can take up to a week to be credited by your bank.
- Withdrawals by bank wire are processed within 1 day, but may take up to 6 days to arrive.
How do I deposit money into HugosWay?
HugosWay accepts deposit by Bitcoin and Bank Wire as well as by Visa and Mastercard credit and debit cards.
Link: https://www.forexpeacearmy.com/forex-reviews/14070/hugosway-forex-brokers#faq-how-do-i-deposit-money-into-hugosway
Where is HugosWay located?
The postal address for HugosWay is at Global Gateway 8, Rue de la Perle, Providence Mahe, Seychelles.
Link: https://www.forexpeacearmy.com/forex-reviews/14070/hugosway-forex-brokers#faq-where-is-hugosway-located
What is HugosWay?
HugosWay is a forex trading broker. Hugos Way offers not only currency pairs, but also permits clients to trade cryptocurrencies and CFDS on stocks and commodities including precious metals.
Link: https://www.forexpeacearmy.com/forex-reviews/14070/hugosway-forex-brokers#faq-what-is-hugosway
Is HugosWay legal?
Although HugosWay is not regulated, many countries have no laws requiring regulation of forex brokers.
Link: https://www.forexpeacearmy.com/forex-reviews/14070/hugosway-forex-brokers#faq-is-hugosway-legal
Service use: Live
Length of use: 0-3 Months
We are saddened to hear of your bad experience and would love to learn more so we can investigate further for you. As such, we would like to invite you to get in touch with our team of professional customer support staff. Once you provide us with your MT4 account number we will happily look into this matter for you.