Capital.com Review

2.687 • 48 REVIEWS
Updated: Dec 4, 2023
Capital.com
Capital.com is a cfd broker. Capital.com offers the Web Trader and Mobile cfd trading platforms. Capital.com offers CFD on over 165 currency pairs, indices, cfds, commodities, shares, gold, silver, oil, bitcoin and other cryptocurrencies for your personal investment and trading options. Please read Capital.com Reviews below and share your live trading experiences with this broker.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 30:1
Minimum to Open Live: $20
Established: 2017
Address: 28 Octovriou 237, Lophitis Business Center II, 6th floor, 3035, Limassol, Cyprus., Cyprus
Contact: support@capital.com, +44 20 3097 8888
Regional offices:
Regulators: ASIC ##513393, NBRB #193225654, CySEC #319/17, FCA #793714
Prohibited countries: Unknown
Trading platforms: WebTrader, MobileTrader (MobileApp)
Web Trading: ✅ Yes
Mobile Trading: ✅ Yes

Trading Instruments

Currencies: (165+)
Cryptocurrencies: (100+)
CFD: (2580+) Gold, Silver, Other Precious Metals, Stocks, Stock Indexes, Oil, Other Commodities

Trading Conditions

Scalping: ✅ Yes

Managed Accounts & Social Trading

Deposit Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, Giropay, iDEAL, Multibanco, Neteller, Przelewy24, Qiwi, Skrill, SOFORT, Trustly, WebMoney
Withdrawal Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, Giropay, iDEAL, Multibanco, Neteller, Przelewy24, Qiwi, Skrill, SOFORT, Trustly, WebMoney
* Please check broker website for more information
2.687 • 48 REVIEWS

Recent User Reviews of Capital.com

M
mq7sa
sakaka, Saudi Arabia,
Oct 9, 2023,
Registered user

MQSA

Service use: Live
I am happy with the best and very cool app. excellent service. Fast card deposit and good withdrawal. Thank you
J
JUKER
Nairobi, Kenya,
Aug 24, 2023,
Registered user

Will not let you withdraw your money with the same card used for deposit

Service use: Live Length of use: 0-3 Months
I tried withdrawing my money with the same card that I used to deposit but it was declined. I contacted their Support team explaining the situation but they still have not responded to my mail.
1 trader has found this review helpful
U
UNMESH
Pune, India,
Dec 3, 2022,
Registered user

Good Broker

Service use: Live Length of use: 0-3 Months
I am comparatively new to Capital.com. However my experience so far is good with them.
1. They have provided Globepay for Indian clients which accepts Indian rupee. Thus, deposit of funds is quite easy.
2. Trading on Tradingview platform is very good and orders are executed quite fast.
3. Their live chat customer support is very good and quite responsive
4. Their email and sms updates on trades are also very good.

Overall my experience till date is very satisfactory,
U
Reply by Capital.com_Team submitted Dec 12, 2022:
Hi Unmesh.

Thank you for taking the time to provide such a great review. It is good to hear that you are happy with our platform, the features and our customer support team.

Feel free to contact us at feedback@capital.com if you have any questions or if you require any assistance.

Best regards.
D
dioslepague
Quito, Ecuador,
Sep 20, 2022,
Registered user

There are still minor bugs, but it's still excellent.

Service use: Live Length of use: over 1 Year
This is an update to my previous review.
I was contacted by telephone, and this showed me that there is a willingness to really solve the problems, since follow-up has been given, and work has been done on it.

It is currently evident that there has already been work behind, due to which the system is more stable in terms of the reported problem (although it is not 100% solved)

-On the part of spreads or commissions, it is an excellent broker for indices and forex since there are no hidden commissions.
-Regarding deposits and withdrawals, I have never had any problem, and I have really done a lot of operations in these more than 2 years that I have worked with this broker, that is an excellent aspect.
-Something that I consider outstanding is the volume, since it is evident that it is not a false volume painted on the screen, in fact I have tested it for some time and it is the closest thing to the volume that can be obtained from the CME Futures in time real with a payment data package. If you want to use algorithmic trading, this can be a strong point.
If you want to trade BTC or ETH, without worrying about an account being hacked, or simply having the platform shut down for maintenance in times of high volatility, this is the best place.
- Now it is understandable about the swap in the vix or the old "insights" tool. Real coverage like vix and that is as close to the index will always be expensive. The "insights" tool is possibly causing load times to increase.

I still recommend this broker over any established broker like icmarkets or pepperstone. I would also like for the future to see a Metatrader 5, a Ctrader, or perhaps the same web application, but on a desktop... well, these are just ideas. I would like them to continue with the innovation.

9/10..

Sep 4, 2022 - 2 Stars There is much to improve

I have used this broker for around 2 years and this is my experience.

1-Previously there were advanced market analysis tools in the "insights" tab, which was removed without any explanation or response after speaking with support, since they only give standard answers, and no solution.
2- I never had problems with deposits or withdrawals and that part I was more than satisfied.
3-The website has several bugs, of which I made videos and sent them directly to support (without any solution to date). Such as a malfunction of the stoploss trailing system in the web application, the page is saturated at market opening. The tools to order the markets by higher fall or rise do not work. Everything has been reported, but instead of giving a solution, they have simply deleted my support request.
4- The vix spreads are not fixed and change overnight, from 0.18 to 0.5 on the same day. The swaps change the same day up to values ​​of 0.5% daily.
5- The opinions in trust pilot are fundamentally bots.

I liked working on a startup in capital for a long time, but there is too much work to do, and you can no longer wait for the will to do things well. I actually moved to a different broker.

When everything is corrected I would like to know, at the moment all the videos and evidence have already been delivered to the support of capital.com and currency.com

Reply by Capital.com_Team submitted Sep 19, 2022 Hi, thank you for taking the time to leave your review, and we apologise for any inconvenience caused. We appreciate that you have been using our platform for around two years. We're sorry to hear that the level of service was not up to your standards.

Our team is constantly working on improving our website and the app. From our records, your account manager is in contact with you, and we can assure you that your case has not been left behind. Our team is looking into it, and will provide you with an update as soon as possible.

Please note, we are always open to receive all sorts of feedback, both positive and negative, and our reviews come from genuine platform-users.

Kind regards.
1 trader has found this review helpful
D
Reply by Capital.com_Team submitted Sep 26, 2022:
Hello.

Thank you very much for updating your review, we really appreciate it.

We devote all our effort to improve our platform and create the best trading experience for our clients. If you require any further assistance, feel free to contact us at support@capital.com and we will help you.

All the best.
S
suruu
Kerala, India,
Jul 29, 2022,
Registered user

My experience in capital.com

Service use: Live Length of use: 0-3 Months
It's my personal experience in capital.com.I deposit $300 and withdraw $600 i received within 5 minutes i just shocked im really happy with their payment gateway.. Then i continue trading and withdraw $1400 not received then i chat live they told me you will get withdrawal within 5 days ,I post a review 2 days ago on another review site, then my account manager contact me for request to delete review and they will process my payout. Still now there is no response from capital.com im still waiting my withdrawal i cant do anything if my withdrawal not received but i hope they will proceed my withdrawal if get my payment guys I'll definitely update here ., I'm not delete my review until withdrawal received good day guys.. , Don't deposit big money in capital.com be safe
2 traders have found this review helpful
S
Reply by Capital.com_Team submitted Aug 1, 2022:
Hi Suruu, thank you for your feedback. We're sorry to hear about your withdrawal experience and that the level of service wasn't up to your standards.

From our records, your account manager has been in contact with you regarding your case. The relevant department is looking into your situation, and we will provide you with an update as soon as possible.

We appreciate your patience. Kind regards.
D
diexby
Chisinau, Moldova, Republic of,
Jul 26, 2022,
Registered user

Title of your review Capital

Service use: Live Length of use: 3-6 Months
This is my favourite broker for trading altcoins. I find that costs of altcoins trading here are very low, compared with some other brokers, where I previously held accounts. For example, here I can trade ETH within spread of 5 pips, and without any other costs of trading. I think that this is very fair spread for this coin.

No problem with KYC (i read that some people had problems with that..id, proof of residence, so no problems)
D
Reply by Capital.com_Team submitted Jul 27, 2022:
Hello.

Many thanks for your review. We're happy to hear that our platform is your favourite and that you are satisfied with our spreads.

All the best, Capital.com.
A
Axel Schapmann
Paris, France,
Jul 26, 2022,
Registered user

Stock trading

Service use: Live Length of use: over 1 Year
One of the best broker for stock trading, here is my list of their features:
- stocks from many countries like USD, EU, Asia
- ETFs (quite much, Capital still add them)
- KYC is needed because of good regulations
- Real company with real offices
- Withdrawals to the card

From the opposite side:
- not so many options for withdrawals
- miss here some etf
1 trader has found this review helpful
A
Reply by Capital.com_Team submitted Jul 27, 2022:
Hi Axel.

Thank you very much for your review. We're glad to hear that you are happy with our platform. It's great that the trading conditions we create work for you.

If you have any suggestions, feel free to contact us at feedback@capital.com and we will consider them.

Best regards, Capital.com.
N
Nanan
Ho Chi Minh, Viet Nam,
Jul 11, 2022,
Registered user

Professional trading app

Service use: Live Length of use: 0-3 Months
For few months now I am trading forex with this broker. What I like here is very professional trading app, which works without any sort of interruptions. Other trading conditions are also good including tight spreads on forex majors and no additional fees nor commissions from brokers side.
What i do like additionally:
Different Leverage for each type of instrument + integration with tradingview
N
Reply by Capital.com_Team submitted Jul 14, 2022:
Hi Nanan.

Many thanks for such a great review.

It is great to hear that you are happy with our app and the spreads.

Best regards, Capital.com team.
A
Arpad
Budapest, Hungary,
Jul 6, 2022,
Guest

So far so good

Service use: Live Length of use: 3-6 Months
Only positive experience so far, in terms of trading experience, account management, money withdrawal and client support.
Keep up the good work!
A
Reply by Capital.com_Team submitted Jul 11, 2022:
Hello Arpad.

Thank you very much for such a great review.

We're happy to hear about your positive experience and that you are satisfied with your account manager, our support team and the withdrawals.

All the best, Capital.com.
A
angimel
Salerno, Italy,
Jun 22, 2022,
Registered user

Low spreads on altcoins

Service use: Live Length of use: over 1 Year
I have chosen this broker to trade altcoins some three months ago due to its very low spreads on altcoins, compared to my previous broker. ETH here is only 5-6 pips which is way too lower from what I previously had. LTC is regularly traded below one pip, which is great. There is also huge list of available coins to trade.
A
Reply by Capital.com_Team submitted Jun 27, 2022:
Hello Angimel.

Thank you very much for your review. We're glad to hear that you are happy with our spreads and the number of available markets.

Best regards, Capital.com.
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