Ice-FX.com Review

2 REVIEWS

ICE-FX Markets Limited

Updated: Sep 26, 2020 · Visit site  · Is this your company?

Ice-FX is a forex broker. Ice-FX offers the MT4 and MT4 Mobile forex trading top platform. Ice-FX.com offers over 40 forex currency pairs, cfds, commodities, indices, gold, silver, oil, bitcoin and other cryptocurrencies for your personal investment and trading options.

Ice-FX.com
Other websites of this company include ICE-FX.info, ICE-AM.com.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 300:1
Minimum to Open Live: $50
Established: 2015
Address: U0064, 3rd Floor, Jalan OKK Awang Besar, 87000 Labuan FT, Malaysia
Contact: support@ice-fx.com, +7 939 009 15 20
Regional offices:
Regulators: Labuan FSA #MB/15/0007
Prohibited countries:
Trading platforms: MT4
Web Trading: Yes
Mobile Trading: Yes
Currencies: (40+)
Cryptocurrencies: (5+) Bitcoin, Litecoin, Ethereum
CFD: (10+) Gold, Silver, Other Precious Metals, Stock Indexes, Oil, Other Commodities
EAs/Robots: Yes
News Spike Trading: Yes
Scalping: Yes
MAM: Yes
PAMM: Yes
ZuluTrade: Yes
Deposit Methods: Bank Wire, CoinGate, Neteller, Skrill, WebMoney
Withdrawal Methods: Bank Wire, Neteller, Payeer, Skrill, WebMoney

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2 REVIEWS
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Traders Reviews

Falesti, Moldova, Republic of,
Mar 16, 2020,
Registered user

scam

Service use: Live

Length of use: 0-3 Months

I worked with this company. On the site he writes that Ice-fx does not cancel the profit orders but I was disappointed in this company. They canceled my profit without giving me any explanation. The money invested still took him out of work and canceled. I think that is why they are regulated by Lebanon. Do not work with regular offshore companies, better with Asic, Fca or CYSEC
 
Reply by Artem ICE-FX submitted May 6, 2020:
Thank you for your review and it is important to provide contextual information in order to understand the actions that were taken on your account as we did via the email sent to you and other customers whose accounts were subject to fraudulent activity.

You opened a "CENT" account with the Company.

Cent accounts were created exclusively for checking Expert Advisors/Robots in market conditions, as explained in the description of the account type. Instant order execution method was used which differs from Real STP trading accounts, where Market Execution is used.

When the volatility is low, the execution prices of orders using both Market Execution and Instant Execution are practically the same. However, due to the start of the coronavirus pandemic in March, financial markets began to show increased volatility. Because of this, there was a substantial difference between the execution prices.

At the same time, the Company noticed suspicious activity on yours and some other CENT accounts related to arbitrage trading. The delay in Instant-quotes used on cent accounts in comparison to the the quotes on Real accounts during the ultra-high volatility period was taken advantage of and abused by a group of traders. This practice was exploiting the vulnerabilities of the Instant-execution method adopted in cent accounts.
Therefore, in accordance with clause 13.13 of the Client Agreement, ICE FX cancelled all results of transactions on cent accounts opened from March 9, 2020 and decided to remove cent accounts from the offered account types.
We informed absolutely all customers whose CENT accounts were adjusted as a result. Additionally, we described the situation in detail on our blog (https://blog.ice-fx.com/czentovye-scheta-prichiny-udaleniya/) as well as in the shorter news article that was published (https://ice-fx.com/en/company/news/closure-of-cent-accounts-and-adjustment-of-trading-operations).

We continue to, and have always offered Real STP-accounts with Market Execution using prices provided by our liquidity providers, where the risks of the Company are hedged. This is why there are no restrictions on arbitrage trading on Real accounts. Cent accounts with Instant Execution were always provided for clients in order for them to test their systems. Unfortunately, prices on cent accounts began to differ significantly from the market.

We have never cancelled any orders because they were unprofitable to the Company or closed accounts due to their profit margins, neither are there plans to ever do this. We value transparency with our clients and strive to maintain this transparency in every step that we take.

Additionally, it is important to note that the Company has never been regulated by Lebanon. ICE FX Markets Limited is registered in the federal territory of Malaysia, Labuan. The registration number is LL12180, license number MB/15/0007. You can always check our license information on the regulator's website via the following link: https://www.labuanibfc.com/areas-of-business/financial-services/money-broking/list-of-money-brokers.
Spb, Russian Federation,
Oct 6, 2019,
Registered user

Good and fair Russian broker

Service use: Live

Length of use: over 1 Year

Good and fair Russian broker. With some unique features and ratherlow commissions. Seems really true ECN and fast execution. Advice them.