Coinexx review - Offshore MetaTrader broker with crypto deposits evaluated and rated by traders.
5 star review by Jane Loveless, United Kingdom
Since they take deposits in Cryptos, funds get added to my trading account instantly and there are no limits as to how much I can deposit and trade upon which is quite rare. I was able to make a deposit of £250K in less than a minute.
I have taken 17 withdrawals so far and all were processed within 2-3 days, except once when I got a call from them to verify my identity for a large sum.
Customer service is good, although I don’t have much need for them as I am able to do all my account operations from my backoffice portal.
Spreads are excellent and much better than what I have seen so far elsewhere.
I have experienced some slippage at the time of news hours and large lot sizes, although it was much less than what I have experienced with other brokers.
I wish I had joined them earlier as bottom line is - my very same EA strategies that made me losses with other brokers have turned profitable on my Coinexx MT4 account :)
What is Coinexx?
Coinexx is an unregulated forex and crypto broker established in 2017 with headquarters in Seychelles.
Coinexx does not restrict accounts based on the clients country of residency. Instead, traders should check their local regulations and avoid where prohibited. Below you can find quite a few reviews from US, UK, EU, Canada users who prefer Coinexx high leverage and less restrictive trading conditions over the safety of the regulatory oversight.
This broker offers exclusively Metatrader MT4 and MT5 platforms. Both platform versions are available for PC and Mac desktops, Apple and Android mobile devices and also as a WebTrader.
Coinexx investment instruments include over 60 forex pairs, cryptocurrencies including bitcoin, litecoin and ethereum, as well stock indexes, precious metal, commodities as CFDs.
Coinexx withdrawals and deposits are only available with cryptocurrencies, there are no deposit and withdrawal fees.
Please read Coinexx Reviews below and share live trading experiences with this offshore broker.
Coinexx.com is NOT related to Coinexx.org.
The FPA is informed that Coinexx.NET is an impostor site misusing Coinexx.com's logo and even contact information.
|Minimum Trade Size:||0.01|
|Minimum to Open Live:||$5|
|Address:||Caravelle House, Manglier Street, Victoria, Mahé, Seychelles|
|Trading platforms:||MT4, MT5|
|Web Trading:||✅ Yes|
|Mobile Trading:||✅ Yes|
|Cryptocurrencies:||(5+) Bitcoin, Litecoin, Ethereum|
|CFD:||(10+) Gold, Silver, Stock Indexes, Oil, Other Commodities|
|News Trading:||✅ Yes|
|Deposit Methods:||Bank Wire (BankTransfer/SWIFT), Bitcoin, Bitcoin Cash, Ether/Ethereum, Litecoin, Other Crypto Currencies|
|Withdrawal Methods:||Bank Wire (BankTransfer/SWIFT), Bitcoin, Bitcoin Cash, Dash, Ether/Ethereum, Litecoin, Other Crypto Currencies|
i try to comunicate with company and no succesful
I open an account in XRP and I chat with Dave Cooper I ask him for deposit process into XRP account he sends me a mail with this detail
Please find below the XRP wallet address for deposit.
XRP address: rPVMhWBsfF9iMXYj3aAzJVkPDTFNSyWdKy
Hope this helps!
and when I start deposit prosses I see on the exchange website it need another Tag ID than I again come on chat and ask him about Tag ID
and again he did not give me Tag ID and ask me for proceed
Then I proceed deposit prosses without Tag ID I enter demi Tag Id just for the complete deposit process
after sending fund, I inform to Dave Cooper on chat and send him screenshots and after some time when the fund has gone than he asks me to cancel the transaction but at that time I cannot cancel the transaction because the fund has already gone.
after an hour I received a full deposit detail (Address and Tag ID) and DEPOSIT INSTRUCTIONS... I received this mail from (firstname.lastname@example.org)
but the fund has already gone
I am writing in response to your inquiry over chat support about making an deposit in XRP.
Please see below full details for making deposits via XRP.
XRP Address : rPVMhWBsfF9iMXYj3aAzJVkPDTFNSyWdKy
Tag : 42992678
Please do not directly deposit from an exchange or pool unless they allow you to specify a tag. If the tag is not included in your transfer, we cannot credit your account. If you deposit tokens using an incorrect tag, we will not be able to receive them and you will need to work with your provider to retrieve them.
Depositing tokens to this address other than XRP will result in your funds being lost.
Please let me know in case you have any questions.
then again I come on chat and ask him about my deposit he replies me that I have lost fund because I did not enter TAG ID when i ask him why not you give me TAG ID in the first email and he did not answer me after 2 days he calls me and asks me for more deposit but I didn't.
I have lost 1000XRP because dave send me in complete detail for deposit it is totally dave mistake but I lost my fund.
Coinexx Forex Broker
Back to my Coinexx Experience thus far, initially opened a couple demo accounts just to test the waters and found that there was a restriction on placing orders. When you went to go open a new order it said , " OPEN PRICE YOU SET MUST DIFFER FROM MARKET PRICE BY AT LEAST 60 POINTS." In a True ECN/STP environment this should always be ZERO or "0". I immediately emailed Coinexx and told them what I was experiencing and they said that are a Pure ECN and there shouldn't be such restrictions and to please send a screenshot explaining to them what was going on, so I did. It was fixed immediately! Other than that little hiccup, everything so far seems Great! Excellent Spreads, Lightning fast Executions, etc...
Coinexx has the makings of being a GREAT Forex Broker for not only U.S. Residents but for everyone. They have an opportunity to be better than the majority of Forex Brokers across the globe. I would love to stop worrying if my money is safe, if the trading conditions are fair, etc.. A place where we can call home and just focus on trading like everyone else can outside the U.S. Time will tell.
I will give everyone an update later down the road. Hope Everyone had a Merry Christmas and wishing everyone a safe and healthy New Year!
I think they need some help on their 'backend' to be honest, but they are real.
They've responded to my questions in time.
As a broker so far no problems, HOWEVER.
I signed up as an IB and the whole thing seems not done properly.
Still haven't received any commission when my buddy has been trading since late Aug. It's Oct 4th.
It seems like a very small business but the folks running it do care.
I think they need some help on their 'backend' to be honest, but they are real.
Cheers to a Good Start !
Coming to support and operations side, I must say coinexx team is more responsive in terms of the time they take to your emails. Few of my emails were replied within an hour and one on Xmas day as well. Glad and I hope it stays the same. And the backend/ops/tech team also has a much less turnaround time than I had with their predecessors
So far all looks good nothing to freak out! Was pretty happy and impressed how the entire migration worked so thought i will share my experience cos it can be nerve wrecking when something like this happens. Had experienced a similar situation few years back with another broker and I remember what a pain they were. So thought will share my experience and hope it helps those who are in the same boat.
Happy New Year to all! Cheers
Coinexx is now officially a scam operation!
It took me 1.5 weeks to have them unlock my account with copies of passport, etc. Which is bullpoo because I am not the one that locked myself out!
I finally withdrew the little I had left yesterday. NEVER again will I even attempt to look at another broker in Seychelles or anywhere else not regulated.
They tried to call me today to tell me it was not them who stole my money (voicemail). But I will never talk with them again!
DO NOT USE COINEXX!!! THEY WILL STEAL FROM YOU!!! And there is nothing you can do about it!
Thank you for choosing Coinexx as your preferred broker for more than 1.5 years.
Regarding your concern over the last two withdrawals of $70 and $81 which were raised on 29th August 2021, it is not possible to have raised a withdrawal request without confirming it from your email.
The last step while raising the withdrawal request is to open the confirmation link which is sent to the registered email address of the client. This means that someone logged into your Coinexx as well as Email account and raised the withdrawal request.
We do not send a separate manual confirmation email for all withdrawals in order to expedite the payments. As these two withdrawals were of low risk due to the small amounts, no separate confirmation email was sent to you.
We highly advise all our clients to enable the 2FA on their Coinexx as well as email accounts and keep the information confidential.
We hope this response clarifies your doubts.
However, if you still have any concerns, you can always contact us directly via email or via our 24 X 5 Livechat support at any time.
Jan 11, 2020 - 1 Star they eliminate all your balance in one second by increase the spread to thousand points where all other broker at the same hour has no change in spread it will be under 70 point
Jan 3, 2020 - 1 Star 912893 is my live account with coinexx. As US traders, we have limited choices of brokers to trade forex with higher leverage. Also we have fewer brokers who includes full services. we really have no more than 4 trusted brokers. Coinexx looked like trusted one who competed with lower spread, so it looked like the best brokers for U.S client. I tried it for few months, I did not care about late withdraw. However, they let you make profits with this full service and lower spread until data news comes in and then make your balance disappear calming the spread could jump to thousand points and your complains could be worthless, even all other brokers go less than hundred in that day. However, you could think it is still a good broker but stay away from the huge data news. At the last day of 2019 and last day of the market was no any news and all forex brokers closed all pairs with less than 100 points and others less than 50. coinexx closed most pairs around 700 points spread, so all position lost and all balances that has no stop loss disappeared. I contact the customer service and told them that was unacceptable, they claimed because of the end of the year which mean nothing than manipulated reason for any trader like me who used to trade for ten years. US client please be carful. stay with other few brokers you trust and I will not name any, my purpose is this brokers, it might take a month untill recognizes as a scam, you do not need to loos money meanwhile. I had all photos to prove my case in case they denied what happen at the end of the year market close.
Jan 1, 2020 - 1 Star 700 points spreadfor Nzd/us eliminated all the money today at the end of market and it still I have a pictures and proves for that.
Not the best
We searched through our records but could not find any client by your name. We also could not find anyone whose withdrawal was delayed by more than the stipulated time of 24 hours. Further, we do not have any restrictions on any fx orders.
We would appreciate if you could directly tell us about the issue faced by you and your Coinexx registered email address or trading account number so we can validate and immediately address it. Please drop us note at email@example.com or just reach out over our 24 hour chat support.
We take pride in providing excellent trading conditions and we always endeavor to keep a proactive (and not reactive) approach towards client service.
In case there was any lapse in our service, we would really like to know so that we can address it.
Really look forward to hearing back from you!
(Update: 20th Apr 2021) Dear Ao
We have not heard back from you since the past 1 week. We do not have any client by your name or any records of such conversations being held with any of our clients. Therefore, we believe what you have stated is not a genuine client experience and it is just an attempt to malign our reputation
We strongly condemn such mala fide attempts of spreading false information with the sole purpose to tarnish our brand image.
Accounts deactivated, poor service, withdrawal system is garbage
We would like to clarify that the information you have provided here is entirely disproportionate to the facts. The issue was explained and the solution was amicably agreed with you over the call with one of our senior team members.
The trades that you (and the other trader who has posted here by the name Nik) were able to place due to a technical issue were bogus, as they incorrectly got placed at prices that did not even nearly exist in the market at the time. Seeking this technical issue as an opportunity to exploit, you (and another trader Nik who’s posted below) immediately placed several trades in large volumes (over 100 trades) and made significant profits instantly. This led to those trades be rejected by our LPs and the prices were corrected to reflect the actual market prices at the time (as per charts). This issue was an extremely rare event and since it involved a technical fault on Coinexx’s side, we protected you from the losses you ended-up incurring due to correction of the affected trades, and we also gave you an extra compensation as a gesture of goodwill.
You acknowledged the issue, were satisfied with the solution and you even decided to continue trading with Coinexx, while withdrawing half of your balance and your withdrawal was also processed instantly.
We would like to clarify that we have a long firm history and a very long list of traders who have successfully grown their trading accounts from 3 digits to 6 digits and made large withdrawals. This was an extremely rare issue we faced which you tried to take advantage of by getting several large volume fills at prices which did not even nearly exist. While the issue was immediately fixed, you were compensated way beyond the actual performance of your trades even though these trades were actually done with a malicious intent.
We have respected and cherished the long-standing business relationship we have with you from more than one year. During this period, you have earned and withdrawn tremendous amounts of profits up to times your deposits while trading at Coinexx.
We thank you very much for your continued business with us. As you are still trading with us, we would like this relationship to mature and grow further.
As always, please feel free to reach out to us should you need to discuss anything further. We are available on Live Chat 24*5.
You told me I gave you the OTP. However, I have asked several times for proof of these emails with the OTP. I did not receive this even after contacting you by telephone.
I also didn't immediately write a review because I wanted to give you the time to sort this out well. You indicated that the relevant department was very busy.
You indicate that the check is via an email and not via a 2FA, but I have never received proof of the email.
You also indicate that we have only been in contact twice, this information that you provide is incorrect. I have been in contact with these people on the following dates:
22-01-2019 08:31 - Courtney
24-01-2019 12:59 - Simon White
06-02-2019 21:31 - Patrick Kane
11-02-2019 16:20 - Nkennedy
11-02-2019 By mobile phone
(if you want proof, I can send you the chat scripts)
Not after the withdrawal but during the procedure I already sounded the bell, you indicated that there was nothing to do about the last withdrawal, it was already processed by you.
If you do not believe that I was in Austria for winter sports, I can send proof of this. After our first conversation i had my email account checked by an IT expert and he has shown that no other computers have been given access to my account.
I do not want to accuse you of theft only that your security is not adequate and i want to warn people that they should not do business with you until this is improved. For example with 2FA or SMS.
Apr 15, 2019 - 1 Star All the money in my account has been stolen. I have been trading on the forex market through various brokers for a year and I thought it was great that Coinexx offered the possibility to trade with altcoins. I still had 4000 XRP and 50 LTC in my wallets with which I did not do anything yet. After creating an account I was able to transfer the coins to Coinexx. Because I first planned a winter sport I had not yet dealt with my account. After I returned from my vacation in January, I was shocked to see that the balance was 0. I immediately contacted Coinexx how this was possible since I did not write off the amounts myself.
According to them, they had sent an email, after which they transferred the amounts to ETH and then debited them. The last amount was not yet debited at that time, but they could not stop it, they said.
I have always asked for substantiation or proof that the order was issued, but until now I have not received anything from them, only promises that they will be working on it soon.
So I just lost my money, it was about $ 2,873.00 at that time !!
I did further research together with an IT expert to see what probably happened since my mail account was not hacked, they probably got access to Coinexx with brute force, then changed my address to another address so that they could make the payment confirm. Then they put my e-mail address back as if nothing had happened.
BEWARE before you go to work with this party, the security and help you get is very bad!
Reply by Coinexx Support submitted Apr 18, 2019 Hi MartinTrading!
Since you’ve decided to blame us for security breach that never occurred, we’d like to clarify that the funds in your account left after 3 OTP verified withdrawal requests made from your registered email ID. And this happened over the course of 7 days.
- First two request were raised on Tuesday 15th Jan, 2019 for XRP 999 and 2999 respectively and were processed on 17th Jan, 2019
- the third one was made on Friday 18th Jan, 2019 for 50 LTC to be transferred to ETH was processed on 21st Jan 2019
For clarity sake, when someone raises a withdrawal request on Coinexx, they need to authenticate their request by confirming the OTP that they received on their email. Once the OTP is verified, then only the request is raised & thereon processed.
And during this time period you also came to Live Chat twice and inquired about the withdrawal status. Following the protocol, we verified your identity by sending an OTP to your email and discussed the status of your withdrawal with you. Should you wish, we can share the chat history with you.
All the funds were withdrawn following the process we have in place. And, after the withdrawals were processed you raised an alarm that your account was breached. Since we withdrew the funds to your account after you participated in the process by authenticating transactions at each step, we find it very confronting that you would come back and blatantly lie that you did not receive the funds.
Even if we were to believe your holiday story, then also there is no way for us to ascertain that your account was breached and there was someone else operating your account and making the requests. Keeping your emails, passwords and account details secure is your responsibility. And we consider that the review you did above is in bad faith with the sole aim tarnish our image .
Frequently Asked Questions
Is Coinexx regulated?
In other words, there is no designated government or non-government body to supervise the activities of Coinexx or to resolve complaints. .
Is Coinexx a good broker?
Please come back often as broker services are very dynamic and can improve or deteriorate rapidly.
Additionally, we'd recommend to check recent Coinexx community discussions: https://www.forexpeacearmy.com/community/tags/coinexx/
How do I withdraw money from Coinexx?
Withdrawals are processed within 48 hours of receiving the request.