After using this service only a few times for deposits when it came to withdraw all they do is decline all the documents. been at it for a week. keep sending tickets asking what is wrong. NO REPLY except 'declined'. Next step is to the HK and Swiss regulators. anyone have an email contact? their FB page hasn't been updated since 2013 but i did leave a messge there too. another no reply.
I already uploaded the required documents for my account verification, but they keep declining my verification because they require scans of stamped and signed paper bills!!!! In my current residence country, utility providers do not issue paper bills anymore. Most utility bills nowadays are issued electronically. I uploaded the same kind of bills as address proofs on other platforms and my accounts there got already verified, except PAYEER and Perfect Money!! Without verification, I cannot make any fiat deposit using credit cards or bank transfer!!!