EagleFX review: Is it a legit or scam broker? Does Eagle FX accept USA traders?
5 star review by Forex Harvey, United Kingdom
What is EagleFX?
EagleFX is a forex broker in business since 2019. It is not regulated and is using cryptocurrency for account funding and withdrawals. Eagle FX has only minor geographical restrictions and is accepting USA traders.
Clients can choose over 200 CFD instruments on Forex, Stocks, Indices, Commodities, Cryptocurrencies.
All trading is done via EeagleFX MT4 platform available on browsers, desktops, and mobile devices.
Please read EagleFX Reviews below and share live trading experiences with this broker.
Platform went down
Name: Rolisha Cain
Nicole (Mon, 10/7/2019, 02:24:04 am Europe/Berlin)
Hello. How may I help you?
Nicole (Mon, 10/7/2019, 02:24:16 am)
Good Evening Rolisha, I hope you are well today.
Nicole (Mon, 10/7/2019, 02:24:18 am)
First of all, can I extend a very warm welcome to Eagle FX. How may I help you today?
Rolisha Cain (Mon, 10/7/2019, 02:24:27 am)
Rolisha Cain (Mon, 10/7/2019, 02:24:53 am)
MT4 server on my phone is not connecting
Rolisha Cain (Mon, 10/7/2019, 02:25:01 am)
is your server down
Nicole (Mon, 10/7/2019, 02:25:11 am)
May I kindly ask you if you are using the correct logging details, please?
Rolisha Cain (Mon, 10/7/2019, 02:25:24 am)
yes I'm in a orde
Nicole (Mon, 10/7/2019, 02:25:34 am)
May I kindly ask you for a screenshot, please?
Rolisha Cain (Mon, 10/7/2019, 02:25:41 am)
I have place an d order
Rolisha Cain (Mon, 10/7/2019, 02:26:09 am)
your server is timing out
Nicole (Mon, 10/7/2019, 02:26:23 am)
Rolisha, could you kindly provide me with the screenshot fo your MT4, please? That way it would be easier for our Trading team to find what is going on, please.
Rolisha Cain (Mon, 10/7/2019, 02:26:49 am)
do up have a app
Rolisha Cain (Mon, 10/7/2019, 02:27:02 am)
I'm typing from my laptop
Rolisha Cain (Mon, 10/7/2019, 02:27:28 am)
it will be impossible to send a screenhot
Nicole (Mon, 10/7/2019, 02:28:01 am)
If you are using MT4 on your phone, you can take a screenshot and send it to me to our email Support@eaglefx.com
Nicole (Mon, 10/7/2019, 02:31:32 am)
Rolisha, are you still there? Just making sure.
Rolisha Cain (Mon, 10/7/2019, 02:31:34 am)
Just sent screen shot
Nicole (Mon, 10/7/2019, 02:34:48 am)
Thank you, I have received it. may I kindly ask you if you are able to log in into your Eagle FX dashboard, please?
Rolisha Cain (Mon, 10/7/2019, 02:36:43 am)
Nicole (Mon, 10/7/2019, 02:37:37 am)
Much appreciated. I'll wait for it.
Rolisha Cain (Mon, 10/7/2019, 02:39:20 am)
I can 't login on my laptop MT4
Nicole (Mon, 10/7/2019, 02:39:57 am)
Could you kindly provide me with a screenshot of your EagleFX dashboard if you are able to log in, please?
Rolisha Cain (Mon, 10/7/2019, 02:41:41 am)
just sent a pic
Nicole (Mon, 10/7/2019, 02:42:40 am)
I haven't received it yet.
Nicole (Mon, 10/7/2019, 02:43:40 am)
May I kindly ask you to resend it, please?
Rolisha Cain (Mon, 10/7/2019, 02:43:54 am)
Nicole (Mon, 10/7/2019, 02:44:14 am)
Thank you. I've just received this one.
Nicole (Mon, 10/7/2019, 02:44:25 am)
Okay, so you only have issues with your MT4, correct?
Rolisha Cain (Mon, 10/7/2019, 02:44:56 am)
yes.... how can I close out my orders when I'm ready
Rolisha Cain (Mon, 10/7/2019, 02:45:15 am)
if MT4 not working
Nicole (Mon, 10/7/2019, 02:45:19 am)
I have kindly been advised by our Trading team that there have been some technical issues which our team is currently looking into it.
Please note that our team is looking into the matter should have the MT4 issue resolved as soon as possible. Thank you for your patience.
As we speak our tech team is working on solving this issue as soon as possible. Please accept our apologies for the inconvenience, our team is doing their best to solve the issue fastest they can.
Nicole (Mon, 10/7/2019, 02:45:43 am)
I will have to create a Ticket and assign it to our Trading Team. They will look into this further for you. Can you kindly provide me with your MT4 ID along with the Trade ID related to this loss in funds, please.
Unfortunately, we are not able to close this on your behalf.
Rolisha Cain (Mon, 10/7/2019, 02:45:49 am)
what about my order
Rolisha Cain (Mon, 10/7/2019, 02:46:05 am)
How do I not lose money ...this is bad business
Rolisha Cain (Mon, 10/7/2019, 02:46:31 am)
what other platform can I see my orders on
Nicole (Mon, 10/7/2019, 02:46:40 am)
I would kindly advise you to keep trying close the order and in the meantime to provide us with your MT4 and Trade ID in order to sort this out for you, please.
Rolisha Cain (Mon, 10/7/2019, 02:47:05 am)
what other platforms can I see my orders
Nicole (Mon, 10/7/2019, 02:47:20 am)
We apologies for this inconvenience, as previously said, our team is working on this as we speak.
We only support 1 platform which is MT4.
Rolisha Cain (Mon, 10/7/2019, 02:47:45 am)
what is web trader
Rolisha Cain (Mon, 10/7/2019, 02:47:55 am)
can I see my orders on that platform
Nicole (Mon, 10/7/2019, 02:48:03 am)
In order for me to escalate your query, I will just need the following information, please.
1) Trade ID
2) The MT4 account ID
Nicole (Mon, 10/7/2019, 02:48:19 am)
Web Trader is a web version of MT4.
Rolisha Cain (Mon, 10/7/2019, 02:48:45 am)
I don't want to close my orders right now but when I'm read I should be able too.
Nicole (Mon, 10/7/2019, 02:48:55 am)
If you are able to log into web version, please do try it and use it.
Rolisha Cain (Mon, 10/7/2019, 02:49:00 am)
How often does this happens
Rolisha Cain (Mon, 10/7/2019, 02:49:12 am)
Iam very upset
Rolisha Cain (Mon, 10/7/2019, 02:49:23 am)
I don't paly with my mony
Rolisha Cain (Mon, 10/7/2019, 02:49:26 am)
Nicole (Mon, 10/7/2019, 02:49:35 am)
To be honest, this is the first time that this has happened and our team is currently checking why is that and they will fix this as soon as possible.
Nicole (Mon, 10/7/2019, 02:49:44 am)
I understand you completely, really.
Rolisha Cain (Mon, 10/7/2019, 02:50:13 am)
where can I find my MT4 ID
Rolisha Cain (Mon, 10/7/2019, 02:50:34 am)
if everthing is frozen
Nicole (Mon, 10/7/2019, 02:50:46 am)
We would need MT4 account number, which is the number of your live account, and Trade ID is the ID of your order.
Rolisha Cain (Mon, 10/7/2019, 02:51:32 am)
Orders ID : __________
Rolisha Cain (Mon, 10/7/2019, 02:52:08 am)
Order ID: ________second order
Rolisha Cain (Mon, 10/7/2019, 02:52:53 am)
MT4 account # my login ID
Nicole (Mon, 10/7/2019, 02:53:03 am)
That is correct.
Rolisha Cain (Mon, 10/7/2019, 02:53:56 am)
Nicole (Mon, 10/7/2019, 02:54:08 am)
Great, thank you.
Rolisha Cain (Mon, 10/7/2019, 02:54:22 am)
I have 2 orders in my que
Nicole (Mon, 10/7/2019, 02:55:15 am)
Could you kindly confirm that your trades are not affected at the moment, please? If those 2 trades which you have provided me are in any way affected, I could forward this for you to our Trading team to sort this out.
Rolisha Cain (Mon, 10/7/2019, 02:56:27 am)
They are affected
Rolisha Cain (Mon, 10/7/2019, 02:56:50 am)
I was going to put in my TP
Rolisha Cain (Mon, 10/7/2019, 02:56:56 am)
but can get on to do it
Nicole (Mon, 10/7/2019, 02:57:31 am)
Okay. As I am not a trading specialist, as previously said, I will kindly forward this to our Trading team to investigate this for you, after which they will contact you via email directly on this matter. Allow me one moment to do so, please.
As a true ECN/STP Broker, all trades are sent directly to our liquidity providers, without the need for any dealing desks.
We encourage you to contact our 24/7 Customer Support Team via Live Chat or email if you think that your trade has been affected negatively, or request a callback so that one of our trading professionals can look into the issue further for you. Please include your MT4 account number and the ID of the affected trades in your message.
Lost so much money from lagging servers
Connect to server and it takes 5 mins sometimes to reconnect. Now you lose more money..... b book broker makes sense
Once we receive your trading information, we will get back to you with a report and look at reimbursing you if warranted. Rest assured we are a fully transparent STP broker meaning that orders are filled by a pool of liquidity providers. The broker is no way a dealing desk and gains a commission through positions opened and closed. We look forward to hearing from you so we can resolve this matter.
As a true ECN/STP broker, our spreads are provided directly by the live markets. We looked up your trade history based on the account ID you provided in your review and we did not find any trading tickets logged by your account. We highly recommend that you get in touch with our customer support team, available 24/7, so that they may help you with any issues you face while trading.
With regards to transaction times, we provide clients with a range of methods for depositing and withdrawing funds. Bitcoin transactions are the fastest available method, with processing times typically lasting between 1 and 6 hours. The time taken for your account funds to load is dependent on the Blockchain’s traffic, which you can view through blockchain.com. The same applies for withdrawals.
Being unregulated means that we are able to offer features such as high leverage and low minimum deposits to help our clients trade, among many others. We hope that this response has clarified your query. If you require any further information, our Live Chat is always open!
The EagleFX Team
I was liquidated in real time and caught it on camera
I have attached my google drive with trading history log, and screenshots taken live as the scam occurred. Look guys I don't have the energy to ramble on just don't use these people or unregulated brokers in general.
We have looked into this issue and after recognizing that you had a Stop Loss in place, we can confirm that the issue was resolved by our team in an efficient manner. We recommend that you research the risks and benefits of using stop losses as you trade, as this will enable you to be aware of the potential outcomes when using this tool. Meanwhile, we thank you for providing screenshots regarding the issue you encountered.
Should you encounter any questions while you trade, you may contact our 24/7 support team for timely assistance.
Bad service. Third party could not figure out deposit
We are unable to trace your payment since you deposited through a third-party service. However, we encourage you to get in touch with the bitcoin vendor and provide your details and proof of transfer, so that they would be able to investigate the cause of your issue and get this solved for you.
We also suggest that you kindly contact our 24/7 customer support team, providing your email address so that we will be able to look at your portal details and understand exactly what happened.
I do not think this information should be confidential, and highly doubt their qualification for doing forex business.
For privacy reasons, we are unable to disclose this information. What we can tell you is that we source Tier One Liquidity to ensure no conflict of interest.
We are happy to advise that our Cryptocurrencies liquidity provider is Bitfinex.
We hope this information helps, Simon.
Please feel free to contact us on LiveChat, request a call back through our site or email us on email@example.com should you need any further clarification or assistance.
"Spoofing" on aggressive traders!
Rest assured that we in no way manipulate markets and prices come directly from our liquidity providers.
Trading CFD's with leverage comes attached to risk, especially in volatile markets.
That being said, we are committed to providing our clients with pristine trading conditions coupled with professional customer support.
For us to look further into your account specifically, please get in touch and provide us with the Trade ID’s of any affected trades so we can investigate further.
You can contact us on LiveChat and we are also available for call back requests through our website. Alternatively, you can email us at firstname.lastname@example.org. Our dedicated support team is available 24/7.
We look forward to hearing from you.
Frequently Asked Questions
Is EagleFX a good and legitimate forex broker?
Please come back often as broker services are very dynamic and can improve or deteriorate rapidly.
Additionally, we recommend to check recent Eagle FX broker community discussions: https://www.forexpeacearmy.com/community/tags/eaglefxcom/
What can I trade on EagleFX?
- Forex currency pairs
- Precious metals
- Stock indices
What are EagleFX's methods of deposit and withdrawal?
- Visa Mastercard
- Wire Transfer
Is EagleFX regulated?
Please read unbiased traders reviews on Forex Peace Army and recent forums posts here: https://www.forexpeacearmy.com/community/tags/eaglefxcom/ to decide whether EagleFx is a good forex broker for your trading needs.