Fusion Markets review: Regulations, Platforms, Trading Instruments and Broker Ratings.

I consider myself a beginner in forex because it is not as profitable as I am on the Brazilian stock market. But I created my Fusion account in 2021 (when I started studying forex). During this time I have seen the evolution of Fusion Markets and the work of CEO Phill Horner.

Simply fantastic, not even in brokerages in Brazil do I have the service and attention that fusion gave me.

I highly recommend it to my trading friends who are looking for a reliable broker to trade with. There are many platform options (I like CTrader). All the problems I had were resolved and I was very well taken care of by Phil Honer and his team.

Just very annoying and demanding at times. But fusion markets have never disappointed me.

Jul 26, 2023 - 5 Stars It's been a pretty tough week, but Fusion has sorted it out.

They credited all the missing amount to my account.

Jul 25, 2023 - 1 Star After many exchanged emails and sleepless nights trying to respond to solve the problem, patience was gone and trust was worn out. I sent 201.20 euros (approximately 226.00 dollars) and only received 200.00 dollars.

I sent screenshots from the Fusion Markets website, I sent the transaction from my bank, and every day they ask for something else. I was even asked for the bank statement again and I already sent it. In the end, there was all this wear and tear for me, I only see that I was left with the loss, due to some mistake on their part. Always the same blablabla saying that these are fees that they have no control over.

Despite saying that it is an interbank rate, it cannot be, because I have already done several tests and even sent the prints with the comparisons showing that the transactions made in an account, if the base currency was in euros, the values ​​would be the same, just consider the exchange rate variation.

They are not scam. I requested my redemption and request by skrill and card and it is already in my account. Execution is fast and in fact it is the best trading cost in relation to commission and spread.

But unfortunately depositing is an immense difficulty and is very expensive, psychologically and financially. This is the second time this has happened, but this time it was more exhausting and I was left with the loss. The proposal was that I could trade at the brokerage for 2 weeks without charging transaction fees, as if I was an idiot for leaving my money in their care. It's a mistake I will never make again!

In the payment area there is no information on fees that may be charged, unlike what is said on the site, deposit by card does have a commission.

It would be my first option as I am looking for a new broker, now it is an option that I put along with the bad brokers.

Jul 18, 2023 - 1 Star I'm waiting for the broker's return, but I think it's important to update what happened so that whoever reads it understands what's going on.

I used "pix" deposit method and my account base currency is USD. Every time I went to finalize the transaction, the payment method changed to euros. I tried several times and he insisted on switching.
So I contacted support and was instructed to clear the browsing history and if the error persists I should try in another browser. I did as instructed, but nothing worked. I decided to open a new account with the base currency in euros and make the deposit in euros and then send it to my account in dollars.
I contacted support again to make sure what I wanted to do would work. I don't remember if the attendant changed, but I explained the situation and she said that the charge was in euros but would be compensated in dollars in my account. So I was calmer and made the transaction. The problem is that I was charged 201.20 euros, which would be approximately 226.25 dollars, but my account was credited with only 200 dollars. The attendant filled me with excuses saying that it was an intermediary bank fee and that they had no control over it.
The thing is: "Pix" is a direct transaction and in my country it's free. The only fees that can be charged in this case is the IOF plus commission of up to 3%, here in Brazil it is the law, banks cannot charge more than that. I asked Safetypay for the statement by email, but anyway, this morning I did a test.

As I now have a euro account, I issued a deposit per pix, but this time it would be in the same currency as the account. you guess?
It gave exactly the value of 200 euros plus IOF.

Intermediate bank rate??? Why would they charge on one transaction and not another?????

For me, the truth is that support did not know how to guide me, because the way I was going to do it would work. In my accounts there was an error in the automatic conversion of the brokerage, I still have to receive the return of the safetypay email, but according to the test I did, the charge for the pix method is correct, the pix is ​​free and the IOF is levied. Another important point is, the attendant could at least have contacted the finance department, she simply came to the conclusion that it was a fee from the intermediary bank and I should keep the loss, which caused me a huge inconvenience because I was disgusted and lost my sleep all night. I was the one who had to contact support today to ask finance to contact me.

Now that I'm calmer, I recognize that mistakes happen, but a little more goodwill from support to resolve the issue would avoid all this hassle. Waiting for the broker's solution.

I'm not too upset because I know Phill is a good man, and I'm not going to bother him with this by emailing him because I think we can work this out more easily.

Jul 18, 2023 - 1 Star Simply disappointed with Fusion Markets. My account had been negative for a trade I made during the news and the order simply did not take my stop and left me negative. I spent some time at another brokerage that I operate and in fact I was only going to pay the negative balance on the account and I would no longer operate through Fusion Makets, but as I had a lot of confidence in the brokerage and I think it was my mistake for having opened a heavier position that my capital could handle, I decided to send a small capital but that I could operate in a more conservative way. In short, I sent $200 per Pix, I was charged $201.20 euros. On conversion I paid $23 euros in deposit fees. In support me it was claimed that he has no control over these fees that may be charged. But if the broker does not notify me, how will I know that I am taking this risk? Guessing? If in the deposit area there was a written line that I could be taxed, I would do it by another method.

In fact, it is the smallest brokerage, but I went through this situation with them for the first time that I operated and I gave Phill Horner a point of confidence. But again the same thing? I repeat, if the brokerage firm does not know that this could happen, at least let the client know. The financial area is full of methods, but how can I trust which method is cheaper if the broker doesn't tell me?

Aug 5, 2021 - 5 Stars Best broker I've used in 3 years on the market, support is very attentive. Best operating cost. They solved my problem in a way I've never seen before. I'm honestly impressed!

Reply by Fusion Markets submitted Aug 18, 2021 Thanks Asafe, we really appreciate the kind feedback here!

Reply by Fusion Markets submitted Jul 26, 2023 Hi Asafe,

Thanks for leaving some feedback with the Forex Peace Army community.

We can certainly appreciate how stressful instances like this can be for our clients, particularly regarding payments and client funds. In this case, when a client funds an account with a different currency, a conversion fee is incurred, which is what took place in this scenario.

It goes without saying, a big virtue of our company is to maintain our transparency and ensure clients are confident with the actions that take place on their accounts, and we'll do our best to maintain this reputation.

I've spoken with our Funding Team, and we believe you have been contacted by one of our Trading Specialists to ensure this is investigated and resolved.

We have many clients who've had a 5-star experience with us and we're excited for you to be on them once this matter is resolved.

I have been trading for over 5 years and have accounts with several brokers.

Fusion has probably the most consistent spreads, even during news events. Note that I said consistent and not the lowest. What I find is that some brokers may have slightly lower spreads but during volatile periods, spreads were outrageous, especially those trading with stop losses. Executions are pretty fast and slippage is only an issue during news periods which is normal.

Also, Fusion may have the lowest commissions that I have come across and support is fast.

I have had no issues with deposits and withdrawals.

Overall, happy with Fusion Markets.

A Good ,Excellent and revolutionary broker in trading space for the lower cost trading experience. Various types of deposit methods and easy and fast withdrawal methods are mind blowing . A better customer care,which helps you in all situation.Really A fantastic experience with fusion markets.Congratulations for there further journey in the trading industry.

I have been trading with Fusion Markets since November 2023. Yheir trade execution is really fast and smooth. The best thing for this broker is their 24/7 live chat. If I face any just knock in live chat and they always reply me less than 1 minute.  As a 10 years experienced forex trader I have traded with lots of brokers but Fusion Markets is really top one.

I have registered with this company and found it to have very appealing features so far: lower spread prices, minimal commission fees, fast customer service, and quick withdrawal process. Thank you, and I hope you continue to be the best company. Thank you.