TradeZero.co Review

1 REVIEWS
US Stock Broker Bahamian Stock Broker
Updated: Sep 26, 2022
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TradeZero is a Bahamian and US stock broker. Trade Zero offers ZeroWeb and ZeroMobile online stock trading platform. TradeZero.co offers stocks and options for your personal investment and trading options.
1 REVIEWS

Traders Reviews

A
Alexandria, Egypt,
Sep 28, 2021,
Registered user

TZ Pro disconnecting.

Service use: Live Length of use: over 1 Year
On 27th Sept. I had 3 holding trades on Ater ticker. Once the first one active at 9:35 Trade Zero Pro disconnected. I tried to login from my trading PC failed, tried to login from my laptop failed also. Then after 1 min it connects but not loading charts and not allowing any cancelling or liquidating the orders. After 5 mins everything back normal and the customer service confirmed that they restored the system, and I can mail them for further help. once I logged, I liquidated the position on loss of 1072$ I have 2 losing trades in 2 months. My max loss 183$.That ATER trade I could also end in profit if not such a firm issue happened.
I mailed the customer service and "Dell" offered 25$ as a compensation :D.
I refused and requested full compensation. As it was not my fault at all.
Then "Antone" said (while we understand your frustration.
​as stated in account application TradeZero does not reimburse for losses.
you can find a screenshot of this attached to the email.).
And That's it. TradeZero had many delay issues before but it was giving a chance to cancel order. I lost all my gains on September in that trade with zero help and any good real compensation.