OXSecurities.com Review

On November 16 (I have transcrip)
- I had a chat when checking the credit of a Sepa bank wire deposit not yet in my account (but this is not the issue at question). The issue at question was that I meant to do an additional deposit.
- As far the pending deposit...I was told like a possible reason of delay: "I saw B. talked to you about this yesterday. Our bank details have changes and please go to your client portal and check the bank details". And I did but the Sepa bank details were the same! Very surprised cause a representative of OX Securities is at least supposed to know if still the same on the website. Terrible! Of course I had to stop to make the new deposit….
- I pointed out that Sepa bank account details were always the same on OX Securities website and that, moreover, no official communication on the change of Sepa bank account had been made to inform customers.
- I was replied: " Thank you. It may happen today, and our IT team are still working on it. Clients will receive emails regarding this once we have finished the updating". That of course sounds like a stop signal to use the Sepa bank account on the web cause in process to be replaced in a very short time.

On Nov 17 (I have email and transcript)
- In absence of any news I sent an email to know your new sepa bank account. No reply so far
- Today, Nov 22, the Sepa wire transfer account details on OX Securities website are still the same (have screenshot)….no communication to customers about the change of your Sepa bank account ..... no reply to my email ... on the other hand, only the communication remains valid which will be changed as per chat (in the absence of denial )without know when ...... but then what is it for?

Today Nov 22 (I have transcript)
- I joined the chat to clarify a 11.51 am (italian time zone)
- B. joined the chat always at 11,51 am (italian time zone)
- After I wrote 7 “hello” to invite B. to reply, no response and no transferred to other OX Securities representatives
- I absence of reply I closed the chat at 12.51 after 1 hour waiting!

And I guess am entitled to say that we are talking about deposit…

It is like they are out of control....

And of course I shall close my account...

Fast Deposit and Withdrawals. Very good execution and good spreads.
I would recommend it.

Great broker. Easy deposits and withdrawals, havent had any issues over the years I've been using them. 5 starts

I had and have a great relationship and experience with OX Securites. From account creation to fund management.
I advise for all members and traders in the world of forex and financial market.

Good service. Experienced team, and overall a great company. No complaints from me

I have never seen a better service from a broker than OXTraders. I personally was dealing with Ben. He was supper helpful and very responsive, considering the difference in time zones. He went above and beyond to get me started with OXTraders. Would highly recommend!