Alpari.com Review

2.59 • 19 REVIEWS
FT Invest Ltd Alpari Limited
Updated: Nov 16, 2023
Visit site
Alpari is a forex broker. Alpari offers the MT4, MT5, MT Web and Mobile forex trading top platforms. Alpari.com offers over 45 forex currency pairs, cfds, gold, silver, oil, bitcoin and other cryptocurrencies your personal investment and trading options.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 3000:1
Minimum to Open Live: $20
Established: 1998
Address: Suite 305, Griffith Corporate Centre, Kingstown, Saint Vincent And Grenadines
Contact: support@alpari.com, +44 8449 869559 (ext. 1)
Regional offices:
Regulators: FSC Mauritius #C113012295, SVGFSA #20389, FSA-S #SD026, FC #
Prohibited countries: Show all >>
Trading platforms: MT4, MT5
Web Trading: ✅ Yes
Mobile Trading: ✅ Yes
ECN: ✅ Yes

Trading Instruments

Currencies: (45+)
Cryptocurrencies: (5+) Bitcoin, Litecoin, Ethereum
CFD: (25+) Gold, Silver, Stock Indexes, Oil, Other Commodities

Trading Conditions

EAs/Robots: ✅ Yes
News Trading: ✅ Yes
Scalping: ✅ Yes

Managed Accounts & Social Trading

PAMM: ✅ Yes
Copy Trading: ✅ Yes
Deposit Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, AdvCash, Bitcoin, Ether/Ethereum, FasaPay, Litecoin, Neteller, Online Bank Transfer, PerfectMoney, Skrill, TC Pay (TopChange), Tether (USDT), UnionPay, VLoad, WebMoney, Zcash
Withdrawal Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, AdvCash, Bitcoin, Ether/Ethereum, FasaPay, Litecoin, Neteller, Online Bank Transfer, PerfectMoney, Skrill, TC Pay (TopChange), Tether (USDT), UnionPay, VLoad, WebMoney, Zcash
* Please check broker website for more information
2.59 • 19 REVIEWS

Recent User Reviews of Alpari.com

Y
YvesM
Quebec, Canada,
May 9, 2021,
Registered user

Refuse to refund my credit balance

Service use: Live Length of use: over 1 Year
They refuse to refund my credit balance.
After many request, they still refuse to send me back my money.
Don't send a cent to them.
1 trader has found this review helpful
Y
Reply by Alpari submitted May 13, 2021:
Hello YvesM! We are sorry to hear that. We'd like to point out that we do not have any issues with withdrawals. We kindly ask you to send your myAlpari Account and withdrawal request number to forum@alpari.com. We will be glad to investigate your case and provide you with a detailed explanation on the situation in the shortest time possible.
G
grosch
Minsk, Belarus,
Mar 6, 2020,
Registered user

Manipulation with spread and auto close of orders

Service use: Live Length of use: 0-3 Months
Hi everyone! Today I will publish my experience with Alpari. First of all, technical support not interested in your trading activity, they only ask about additional deposits and etc. Every night they scam broker enable huge crazy spread, every night! The personal manager told me that everything okay, looks like our liquid provider disconnected, WTF, every night? We launched strategy in Australian broker and Alpari, the Australian broker now had +36% for 2 months Alpari at that moment working only into the minus. Also, they closed a few of my losing orders without notification. This broker didn't support compensation for the troubles with spread and other problems on broker side. First and last time I work with Alpari. After the trading experience I can confirm that information on the Russian blogs, really true, they SCAM brokers.
2 traders have found this review helpful
G
Reply by Alpari submitted Mar 10, 2020:
Hello! Spread widening is connected with the liquidity level, which decreases at night as the volume of trades and the number of market participants also decreases. Moreover spread widening can be observed during macroeconomic news launch, bank rollover, at the opening of the Market on Monday and at the close on Friday, when the number of market participants decreases.
Also note that each trading account has its own Stop Out level which you can see in the Trading conditions on our website. When a trader does not have enough of free equity to support the open trades, a force close will take place on the trade incurring the biggest losses.
S
SergeyS
Saint Petersburg, Russian Federation,
Oct 17, 2019,
Registered user

Why does company provide false information about their activity?

Service use: Live Length of use: over 1 Year
I would like to draw attention to the false information provided by Alpari in this review. You could verify quotes I used by using the official answer from the company just below.

1. "The Company is registered in the territory of a foreign country, and has never had any branches or representative offices in the territory of the Russian Federation and has not obtained the related license of the professional securities market participant"

After revoking the license, the broker claims that he never had representative offices in Russia, as well as licenses from the central bank. However, a saved copy of the company's website for 2017 contains other information. I leave a translation of the Russian website of the company and a link where you can check the information.

The Company History

2001
November
The first Alpari office in Moscow opens.

2003
February
Alpari’s office in St. Petersburg opens.

2016 (II)
November
Alpari get a license from the Central Bank of Russia, which reaffirming status as one of the country's most reliable brokers.

*https://web.archive.org/web/20170706073340/https://alpari.com/ru/company/history/

The company’s website in 2017 also mentioned the office at Raketnii bul'var 16 in Moscow, which continues to operate despite the revocation of the company's license in Russia. This information can be checked in Google. The company also did not provide me with clarifications on this issue.

I suggested that the company contact the central bank or regulatory authorities of the Russian Federation if someone continues to operate in Russia using their name. Although how can you complain about your own semi-illegal activity, especially if legal entities are managed by the same CEO (Andrey Dashin), right?

For me, as a client, such an outright lie on the part of the company causes distrust of the company as a whole.

Sep 22, 2019 - 1 Star This review will be useful for those who already work with Alpari in different countries, and for those who are at the stage of choosing a broker.

I used the services of the company until the revocation of their license to carry out activities in the Russian Federation by the central bank.
After that, I repeatedly turned to the company with a request to provide documents that would confirm the right to continue activities in the territory of this country. I did not receive a reply to any letter.

TID#101255303
TID#101243990

The legal entity whose license to operate in the Russian Federation was revoked continues to operate under a different name (TIN 9717003523). The Alpari brand operates in different countries under different legal entities, but the ultimate owner of all organizations is Andrey Dashin, who is the founder of the company.

When choosing a company to work with, it is important to check the country of registration, and the availability of a permit to work on the securities market in your country. Since the end of 2018, Master Card and Visa payment systems have tightened requirements for brokers with offshore registration. Now, they can request documents confirming the right of the company to work in your country. I did not receive a response from Alpari regarding the availability of such documents.

If you work with Alpari from Russia, then one day, you may run into the problem of accessing the company’s website. This issue is being discussed now in the central bank, to suppress the activities of brokerage companies without a license in the Russian Federation.

These are the main questions I want answered from the company:
1. Under what license does the company continue to operate in Russia?
2. Comment on your relationship with the payment systems MasterCard and Visa. Do you have the necessary documents confirming the right to work in each region of the company's presence?

For existing company clients from other countries, I would recommend contacting a support service in your country so that you can also be provided with the necessary documents confirming the company's right to carry out activities in your country. After all, if you have an issue, as in the case of the bankruptcy of a branch in the UK, or the termination of Alparis activities in Canada, a local court will not always be able to help resolve the conflict.

I duplicated this review in two languages, on sites where company representatives are present.

Reply by Alpari submitted Sep 28, 2019 Good afternoon!

The brand Alpari is presented in many jurisdictions of the world and provides its services in full compliance with the international standards and the requirements of the current legislation of the countries of presence, including compliance procedures for all counterparties with which the brand has a contractual relationship.

You have accepted a Client Agreement with one of the brand’s companies - Alpari Limited (hereinafter referred to as the Company), on the website: www.alpari.com (hereinafter referred to as the website), that is registered in Saint Vincent and Grenadines. The following documents are an integral part of the Client Agreement: Risk Disclosure, Terms of Business for STANDARD and NANO Accounts, Terms of Business for ECN and PRO.ECN Accounts, Regulations for Non-Trading Operations and any other applicable documents uploaded in the subsection «Regulatory Documents and Agreements». Funds deposit to/withdrawal from procedures, including MasterCard/VISA bank cards are described both in Regulatory Documents and on the website. By accepting the documents, you have read and agreed to the terms and conditions of Сlient Agreement and methods of settlement of transactions.

Regarding the essence of Your appeal, we can explain the following:

• In the Company, along with Regulatory Documents, has been developed and approved the internal policies applicable to bank card transactions of international payment systems, including AML and KYC policies and is kept monitoring all payments to prevent fraud or violation of the law, both by the Company and by the client;

The Company is a member of the Financial Commission (https://financialcommission.org/), an international organization for handle of trade disputes on financial markets;

• The Company, being a financial market organization, registered in the Saint Vincent and Grenadines, has relevant legal opinions from various legal service providers on compliance of the offered service (s) with the legislation of the country of registration. At the same time, the legislation of the country of registration of the Company does not prohibit to enter into transactions on financial markets with non-residents and there is no direct prohibition for citizens of the Russian Federation to open accounts (to conclude any contracts) with banks or organizations of the financial market located outside of the Russian Federation, which is confirmed by the introduction of a new term in the currency legislation of the Russian Federation as "another organization of the financial market." The above-mentioned opinions are provided directly to counterparties, including international payment systems MasterCard/VISA, upon completion of all necessary compliance procedures and KYC.

As was previously reported, the Company is registered in the territory of a foreign country , and has never had any branches or representative offices in the territory of the Russian Federation and has not obtained the related license of the professional securities market participant, in accordance with the №39-FL “On the securities market». A citizen of the Russian Federation has a right to use the services of the professional securities market participants located in the territory of the Russian Federation and abroad, including the right to make payments to foreign banks or brokers where he has an account.

On analysis that we made under Your case, the Company declares the following: You independently initiated the corresponding operations within use of Company’s services according to Regulations for Trade and Non-Trading Operations, including use of all interface of a personal account that is not denied by Your message. In a case of disagreement with operations made by You, You have a right to make a claim through MyAlpari to the Company, for its further consideration, including to use the right of the appeal to the Financial commission.

Alpari Limited
T
Takashi Ohtaku
HOKKAIDO, Japan,
Oct 23, 2018,
Guest

Scam

The withdrawal was refused.

Even principal will not come back ...

It was stolen by Alpari.


Request № 23526543 denied.
Dear Takashi Ohtaku,

Request № 23526543 denied. Reason for rejection: Alpari does not accept transfers from third parties.

Thank you for choosing Alpari.

Best Regards,
Alpari
T
Reply by Alpari submitted Oct 26, 2018:
Hello! Your withdrawal request was denied because we don't accept transfers from and to the third parties. You tried to withdraw money to the Neteller wallet which is registered to the surname of another person. Your money stays in your trading account untill you withdraw them and nobody can do it but you. Please upload a photo of your passport/ID card to your myAlpari account or send it to the e-mail payments@alpari.com to confirm you are the owner of this wallet.
H
hoangvudb
Việt Nam, Viet Nam,
Oct 11, 2018,
Registered user

I feel fraudulent broker. I am not satisfied with this broker.

I feel fraudulent broker. I am not satisfied with this broker.
Up to the date 10/11/2018 "IB 1244730" has $ 909.99 but today I received only $ 733.05.
Why am I only receiving $ 733.05?
Current amount on (https://ib-my.alpari.com/en/my_partner/bonus/ [10/12/2018] )= 0 $
Photo attached:
[img]http://imageshack.com/a/img923/2943/HeWpH7.png[/img]
[img]http://imageshack.com/a/img922/8376/ZIIdae.png[/img]
[img]http://imageshack.com/a/img923/9153/68MczH.png[/img]
H
Reply by Alpari submitted Oct 12, 2018:
Good afternoon!
Your report worries us.
Please contact our specialists from IB-partnership department via e-mail ib@alpari.com.
They will investigate what happened with your money.



A
andyofgod
Milan, Italy,
Dec 4, 2017,
Registered user

Hi all

I have big problem with my account on Alpari.ru

Saturday night @ the close of the market they have closed all my trades of USDPLN without any reason making me lose more than $ 219 !!!!

You can see the details from the attached file

Best Regards
Andy
A
Reply by Alpari submitted Dec 7, 2017:
Hello, please, note, we do not provide this currency pair any more https://alpari.com/en/company/news/4962_13112017/
M
Melnik Julia
Ukraine,
Oct 2, 2017,
Registered user

Alpari was pay me money.
I have no claims to the company. Thank you for help with this situation

Sep 8, 2017 - 1 Star Hello. 6.09.2017 Alpari took off from my balance 4233 USD.
I draw clame for theme, for financial comission and for russian forex-forum MMGP - http://mmgp.ru/showthread.php?t=535273 here.
Account number (Personal Cabinet) 11682157
Mt5 ECN account 15014033
Please, help

Reply by Alpari submitted Sep 13, 2017 Good afternoon!



Please, fill a claim for The Financial Comission and wait for their response.
A
Aphugel
New Zealand,
Apr 24, 2017,
Registered user

Ridiculous support, stay away.

The customer service is beneath contempt.
Sometimes an answer is provided via email 2 days later. Sometimes after several requests for an answer.
The life chat is ridiculous.
Very hard to make them understand what the question is, and IF (!!!) they finally get it, they can not answer.
Broker is definitely NOT recommended.
1 trader has found this review helpful
A
Reply by Alpari submitted Apr 26, 2017:
We are sorry for having given you such bad experience of communication with our support service team. We would be very grateful if you told us when you had contacted us and your account number. It will help us to improve our client support service.
L
Lucas
, USA,
Jul 3, 2016,
Guest

Unfortunately, although Alpari let me open and verify an account, as soon as I funded it (with a $4000 wire transfer from memory), they told me that they couldn't accept me as I was a US resident (which they could have done when I verified the account).

They then stole part of my money, claiming it was their bank's wire fee. When I emailed them asking for an explanation they wouldn't even answer the emails.

As such, I strongly recommend against this broker, even if you're in a jurisdiction where you're able to use them. Their incompetence and childish support should throw anyone off, no matter where they're from.
L
Reply by Alpari submitted Nov 23, 2016:
Hello, unfortunately we do not accept clients from the US and Canada - there are no options for "USA" and "Canada" during our registration process. If you chose another country to create an account with us and then instantly deposited funds without even contacting Client Support - you bear the responsibility for the consequences of your action.
All charges and rates for withdrawal transfers are clearly stated on our website: http://alpari.com/en/trading/deposit_withdrawal/ .
A
Alexey
Moscow, Russian Federation,
Feb 12, 2015,
Guest

I have been trading Alpari ru for several months, and both invested in the PAMM accounts and run my own managed account. So far the trading is normal. I don't use scalper techniques nor do I rely upon fast execution or super low spread. My robots work on a VPS with quite a ping, but I feel OK with everything. I got all my money back (1K EUR) once when I decided to quit. It was normal (1-2 days via a bank card transfer). Overall I am giving a solid 4 to Alpari ru. We will see what happens next.
A
Reply by Alpari submitted Nov 24, 2016:
Hello, thank you for your feedback.