FBS Review

Previously, I posted a review as a guest here.

Maybe FBS read it.
But the customer support this monday, was very good and attentive.

They call me to resolve the virtual debit card problem.

And it’s resolved.

Well I don’t know if one has to complain here to get good service.
But hell, Today I got a great real customer service. And it was for peanuts amount. I mean peanuts.

The reps name was Martin, and he’s very helpful.

Man I feel bad myself for venting my frustration here. But then the live chat was awful.

It was peanuts amount, and Martin called me twice. I don’t even care about when it will go back to my card.
Firstly, I send all of the thing they needed.
I don’t know how the email get mixed up, but they don’t receive it. And within two hour. I got another call, just to tell me that he has not receive the email. So I send it again. And in 40 minutes all done.

Now, if that amount was minimum five figure. That’s the minimum level of service I expect.
But this is peanuts.

I don’t know whether my previous review contributed to the great service.
But, still, I got a super great real customer service.

For me, customer service should be the top priority. (And integrity of course).
And today, FBS deliver. Hence, 5 star.

Jun 19, 2020 - No Rating I read reviews about how deposit made with debit card must go back to the same card.
Which I don’t have any problem. It’s my card anyway.

I was made aware of this when I tried to request bank account withdrawal.

Problem happen when I was requested in email that i need to sign my card. Photo of my card front and back.
This is impossible to do. Because the card I used was A Virtual debit card. Card that I always use to do online transaction. Feel safer when I am using virtual card.

What To photo when there is no physical card?
Sure, I know. Doesn’t need to be smart. I get screenshot of my virtual card page.
Which I thought, will resolve any problem.

Tried to request withdrawal again. With screenshot attached.
And boom, rejected again.

Now, I’m not panicking. Because it’s only peanuts amount. But It would be nice to get this off my mind.

I’ll make sure the next time, I won’t deposit using card again. This is really bugging my mind. I know it will be resolved for sure. But this kind of small things with administration stuff, always bugging my mind.

FBS reps, can you check on this? Because your Indonesian customer support, really doesn’t resolve anything.

Okay, so another problem, to put into review.
I send chat. They just answer : send the screenshot to support email. I send it.
And a reply comes back.
(I translate to english and summarised)
Dear xxxx, you need to request withdrawal Connectum and attach that screenshot Of your virtual card. Not send to support.

I did. And rejected. As you can see, the email of support says : ATTACH THAT SCREENSHOT OF YOUR VIRTUAL CARD.

Which part I did wrong? unless I have very bad english, I don’t think I translate it wrongly to english. Well the email was in indonesian(which is awesome, support in many languages by the way), and I am an Indonesian. So no, I can’t be wrong reading the content of the email.

Again, continue, after that screenshot, and rejection.
I go to live chat.
Here is roughly the answer.

“Dear sir/madam, our finance is closed, any withdrawal requested will be processed monday - Friday at xx:xx time”

I don’t get it. Doesn’t answer any of my question.
I said to that support “I don’t ask for withdrawal, i just want to ask why it is rejected, again.”

But then I realised, I might be talking to someone who can’t answer me. So yeah. I go here now. Hoping someone more qualified to answer my question.
So Thank you if anyone would answer ASAP.


No rating yet. I’m not saying FBS is bad.

And no, they are not perfect either. Especially customer service.
No, I’m not panicking and defaming anyone. It’s peanuts. I just want to vent my frustration with the customer service in this review.

If there are better customer support, FBS is awesome for Indoensian like me. I can deposit/withdraw using local banks.
I feel so stupid chosing to deposit with my virtual debit card, I just thought it’s faster than logging in to my internet banking.

Account number : 280433528

Reply by FBS Official Rep submitted Jun 22, 2020 Dear Jimmy!

Thank you for your patience!

We have checked your situation and would like to clarify some aspects. The point is that since you are using a virtual card, we have received a request from our Financial Department to confirm with you that your virtual card can accept funds. Unfortunately, we were forced to decline your withdrawal request till we are sure that the funds will not be lost.

As far as I can see, our customer support agent has sent you an e-mail regarding this.

You can request the confirmation from your bank (in a free form) or send us your transaction history where we can see successful transaction from third parties to your bank cards (that would confirm that your card is able to accept funds).

We sincerely apologise for this delay and would like to assure you that we will do everything possible to make this process smoother and faster.

Thank you for your kind understanding.

This broker is one of that you will never want to put your money. They are giving away a 100 bonus account that you must complete some steps to win. First of they ask you to negotiate 5 lots, with a 100 account and a limit of 0.01 per trade and a max os 5 open trades. Ok. We can do that.

After a week, I have 208 dollars at my account and keep pushing to close every positive trade so I can reach the 5 lots.

Can you imagine what they are doing now? They don’t let me open my trades. When I want to go long they don’t let me. When I want to go short they don’t let me.

Common people how this piece of poo can continue open and stealing people’s money around the world?

Please watch yourself when choosing a broker. FBS don’t worth a cent.

Awful service and keep doing the same for years and years.

I had a few problems withdrawing, but after i downloaded the customer agreement pdf and looked it up, acted exactly on the agreement, the problems were solved immediately. That's what made me really satisfied with this broker. They are so honest, great cs support. For me i believe that being the most reliable and reputable comes along with the customer service, and they deserve my review. I'm definitely in the long run with this broker. Withdrawal speed is insanely fast and i love it haha

I have been using FBSCopytrade App for 6 months. And it is really a great experience. It is easy and convenient to track down and see progress of other top traders to copy and follow their trade

Mar 24, 2020 - 4 Stars Been trading with FBS for nearly 1 year and that is really good experience for me. I specially like Copy Trade service here. When I have no idea to trade, I will follow top traders to open my own trade. Recommended!

Jan 31, 2020 - No Rating Hi
I know Forex since I was 18 and I have been opening accounts in many platforms and brokers before but the speed of fund withdrawal and customer service is holy terrible. So I opened FBS account 5 months ago with 100$ bonus. The rules are strictly hard so I did not win it but really, their platform is something must try. I deposited first 300$ and traded well from then. They have signal telegram channel and good customer service speed. Besides, they have interesting events, newest is event with Barcelona

I'm trying a new feature from this broker and it is being very convenient for me. They call it mobile personal area and it allows me to manage my account and my (veeery small) funds from anywhere. Since I'm a beginner forex trader (just for fun), it is very convenient because I can manage account and trade from bus, school or work. Anywhere. It is good for me.

Apr 6, 2020 - 4 Stars I'm a beginner in forex, just learning. So I started learning the markets with more experienced traders. And FBS has a Copy Trade app - a kind of social trading in mql5 - that is good for me. In the meantime I'm studying forex to make my own trades in future. It is good for me.

I used this as one my brokers last year when i first started trading crypto. The low deposit helped me at the time and i had heard some positive reviews. I found there were other brokers out there that offered 24/7 trading and better trading conditions.

Please beware of the $100 treading account with FBS. First think about there "5.00 treading lot" condition.
They told me
"Since Trade 100 bonus has fixed lot size 0.01 lot, you would need to open and close at least 500 orders (with 100 pips difference between prices) to fulfill this condition. 0.01 lot * 500 orders = 5 lots. "

And they told...

"Please note that 100 bonus account is a demo account and only profit you can withdraw is real, so there is no profit which company makes. "

so, how they transfer $100 for our real account? aren't this big promotion is SCAM??

I have opened a Trade 100 bonus account One and a half month ago. TODAY I met all the condition of profit withdrawal then I make a transfer request of $100 profit to my trade account. After 4 hours later they tell me that you violate our 12 no. rule. But I am 100% sure I don't violate any terms and condition of 100 bonus account.
But they reject me without any cause.
I will say people, be careful about cheat FBS broker.

their spreads on the live account did not appear to match the demo presentation and for this I was a little disappointed as I naturally felt they would lack transparency on other aspects so I did not stay with them for long.

it is a shame because they have many appealing elements like the low min deposit.

Leverage is unrealistic though, and who would WANT to leverage that high? way too risky.

FBs 100$ bonus account i upgrade it account balance 200$ ..fbs withdrawal 200$ and say me that you vioilate rules and policies . when i ask then say you open 2 account in one ip adress.when i ask that give me prove ..then he close chat.plz avoid to trade fbs faud broker .plz dont waste your time