AvaTrade Review

1.896 · 467 REVIEWS

AvaFx.com

Updated: Dec 2, 2021 · AvaTrade.com  · Is this your company?

AvaTrade is a forex broker established in 2006 with offices located across 5 continents and licensed by ASIC, FSA, and other regulators.

AvaTrade offers MetaTrader 4 and 5, AvaTradeGo, AvaOptions, and WebTrader platforms with over 50 currency pairs, cryptocurrencies, vanilla options, as well as CFDs for ETFs, Indices, Stocks, precious metals and commodities.

Please read AvaTrade Reviews below and share live trading experiences with this broker.

AvaTrade
June 2020:  An AvaTrade employee has told the FPA that "we are one of 3000 companies to use the same IP."  The FPA wonders about the security of sensitive client personal and financial information with so many offices of so many companies sharing the same IP address.
Summer 2018:  The FPA asks ALL AvaTrade reviewers  to please include their account number in their review.

If you submit a review and it is not approved within 5 business days, please CLICK HERE, read the message, and fill out the form if necessary.  EVERY person who submits information from the form will get a reply from the FPA.

September 2013:   AvaTrade has not been able to provide the FPA with information about how the company can tell what is a normal off-market fill vs. what is arbitrage.

Until this issue is resolved, the FPA recommends against using Forex News Gun software or any other news trading software with AvaTrade.com.

Other websites of this company include AvaTrade.co.za, AvaTrade.es.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 30:1
Minimum to Open Live: $100
Established: 2006
Address: Five Lamps Place, 77-80 Amiens Street, Dublin 1, DO1A742, Dublin, Ireland
Contact: cs@avatrade.com, 353 766803327
Regional offices:
Regulators: ASIC #406684, CBI #C53877, FFAJ #1574, FSA #1662, FSCA #45984, AD-FSRA #190018, BVI FSC #
Prohibited countries:
Trading platforms: MT4, MT5, WebTrader, AvaOptions, AvaTradeGO, DupliTrade, Trading Central
Web Trading: Yes
Mobile Trading: Yes
Currencies: (55+)
Cryptocurrencies: (10+) Bitcoin, Litecoin, Ethereum
CFD: (500+) Gold, Silver, Stocks, Stock Indexes, Bonds, Oil, Other Commodities
EAs/Robots: Yes
Scalping: Yes
MAM: Yes
ZuluTrade: Yes
Deposit Methods: Bank Wire, VISA, MasterCard, Boleto, DinPay, FasaPay, gCard, Neteller, PaySec, SafeCharge, Skrill, VoguePay, WebMoney
Withdrawal Methods: Bank Wire, VISA, MasterCard, Boleto, DinPay, FasaPay, gCard, Neteller, PaySec, SafeCharge, Skrill, Tranzila, UnionPay, VeriTrans, VoguePay, WebMoney

Live discussion

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AvaTrade.com profile provided by AvaTrade CCare, Apr 13, 2020

AvaTrade is an award-winning online broker offering Contracts for Difference (CFDs) on Commodities, Stocks, Indices, Cryptocurrencies and more. The company is regulated across 6 jurisdictions with a global clientele in over 150 countries.

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1.896 · 467 REVIEWS
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Traders Reviews

Krankenwagen,
Spain, Spain,
Dec 13, 2017,
Guest

Please, keep away from them, search for a transparent broker

Avatrade is a scam. I have been using Expert Advisors with and many positions were opened randomly. With the same EA I lost money with Avatrade and with another account of another broker I earned money. This is a very clear test to show how this company works. I would like to help other traders keep away from bad experiences and work with transparent and reputable brokers
 
Reply by ThisisRaz submitted Apr 4, 2018:
Hi Krankenwagen,

Thanks for your review. We apologize about the late response.

Your account manager can help you with questions about the EA and open positions you have. Please feel free to call our customer support department so they can connect you with your account manager.

Regards, The AvaTrade Team
Philippines,
Jun 3, 2017,
Registered user

3 months not resolved

Still no solutions offered to me about my loss due to faulty mobile trading app, its already 3 months and figured out that they ignored me the past 3 months, Tanya emailed me, (at last) to inform me that Mr Philip will handle the matter to me, but I commented on forexfraud about this and they replied to me as if it was my fault that they are waiting for me to contact them to resolve it, Its a conflict again there because there is no email from this Philip guy or Avatrade concerning how to resolve my case. Im going now to Financial Services Ombudsman and I think Ill be seeing Avatrade there.
 
Reply by AvaTrade submitted Jun 6, 2017:
Hi,

Your claim has been forwarded to our senior account manager and he contacted you via email. We hope this issue will be resolved swiftly.

Have a lovely day!
viet nam, Viet Nam,
Dec 13, 2017,
Registered user

Money sent but not received in the account

I have invested 200$ from neteller two months ago, but now my account is still not available even though I have contacted online
 
Reply by AvaTrade submitted Dec 17, 2017:
Hello,
Kindly send your account number and your claims to feedback@avatrade.com, we will check your accounts and contact you shortly.
Thank you!
Switzerland,
Dec 2, 2017,
Registered user

withdraw problem, can not contact them, password changed...

I submitted a withdraw 1 week ago and no reply from them. I sent them email but no reply. I call them, (I am working in switzerland but can not speak Swiss-german) I asked them that could you speak English ? and he hung up !!! really **** !!! and I could not log in to my account (wrong password) but I saved password on my chrome so it is impossible. I had to change password and log in again. It is weird !! Now I dont know what to do now, I am scared...because a lot of people can not withdraw from them... What should I do now ?....I have 20.000 euro on that account...
 
Reply by AvaTrade submitted Dec 4, 2017:
Hello,
Kindly send your account number and your claims to feedback@avatrade.com, we will check your accounts and contact you shortly.
Thank you!
Tadas,
, Lithuania,
Jan 23, 2012,
Guest

This bucket shop right now frozed my mt4, for about half hour.. its my first and last day trading with this scam broker . Hope I can get my money back
 
Montreal, Canada,
Jul 18, 2020,
Registered user

Scammed for 2.5k+

Service use: Live

Length of use: 6-12 Months

Hi traded for a few months and I once withdrew 1.9k in a day. 20days later and 3 calls with Visa later, my funds have disappeared and AVA’s support doesn’t help me at all even after 15 days at attempting to get my funds back. So 1.9k has disappeared and 600$ is left in my account, locked there.

NEVER USE THEIR SERVICES. They will let you trade and everything will seem good until you actually make profit and they will give you hell and even worse, scam you of your funds.
 
Reply by AvaTrade CCare submitted Jul 20, 2020:
Dear Alexislaplante,

We wish to assure you our Customer Service Team is assisting you via ticket 444158 and is duly awaiting your reply in order to continue assisting you with this matter.

We look forward to hearing from you and helping you to resolve this.

Warm regards,

The AvaTrade Team
Canada,
Jan 25, 2018,
Registered user

Customer support never responding unless if you can speak Chinese.

I SHOULD HAVE LISTENED TO THOSE PEOPLE WHO HAVE HAD NEGATIVE EXPERIENCE WITH AVATRADE BEFORE MAKING THE BIGGEST MISTAKE OF OPENING AN ACCOUNT WITH THEM.!!!!!!

I made an additional deposit to Avatrade since Jan 11 and until now no amount was credited to my trading account. I have sent email to their customer support several times yet until now there is no explanation as to why they are not doing so. I sent an email to the account manager named Dan Baris yet he is not replying nor even picking up my call. Some actions must be done here before they screw other people. I have read reviews online and to my surprise, I'm not the only one who is experiencing the same plight. This must be stopped before they prey on other people. May Canadian Authorities know this and totally ban them here to protect their constituents from getting screwed.
 
Reply by AvaTrade submitted Jan 29, 2018:
Hi Buyacaoj,

We would like to assist you. Please provide your account number by emailing feedback@avatrade.com and include in the subject line your account number and #forexpeacearmy
United Kingdom,
Apr 11, 2018,
Registered user

AVOID. ITS A SCAM. DO NOT DEPOSIT ANY MONEY INTO THEIR ACCOUNTS!!!!!!!!!

Ava trade acc 5760386

Hello

People be aware this company lures people in with promises on 100% bonus if you make a deposit within so many days of creating real trading account and after you deposit and submit all the required documents for verification purposes within the time limits, they just blank you completely.
Been trying to get in touch with them for over three months since. No responses to numerous emails, landline no. never connects to anyone, application support chat line never has available agents to connect through. Its just pathetic, After reading other people review on the web and their losses because of this company, i am lucky that i only deposited minimum amount to trial them,
They are nothing but a bunch of crooks. AVOID. ITS A SCAM. I am reporting them to ombudsman, Either way getting my money back from them and more wasted time.
 
Reply by AvaTrade Support submitted Apr 18, 2018:
Hi Aringas,

Thanks for posting your review. Note the welcome bonus is applied once your account is verified and before you place your first trade. You began trading before your account was reviewed and verified.

We apologize for the lack of communication while we were upgrading our customer support department in order to deal with the large amount of new clients joining AvaTrade. You will be pleased to know that all communication channels should now be available. Should you require assistance please contact our customer service agents via chat, email or phone.

Regards, The AvaTrade Team
Cape Town, South Africa,
Aug 17, 2018,
Registered user

Scammers

My account number is 6385500 please can I get my $10k. I don’t get how it’s so easy to deposit month with you but making a withdrawal must be war. Please look into this and pay me my money.
 
Reply by AvaTrade CCare submitted Aug 20, 2018:
Hello, ConnieM,

We appreciate you posting the review.

Thank you for providing your account number. An agent will contact you shortly.

Kind Regards,
The AvaTrade Team
singapore, Singapore,
Jan 25, 2018,
Registered user

Update to post made on Dec 13 2017

Update to post made on Dec 13 2017

after approx 3months, i finally got back all my deposits and crypto currency profits from ava trade on 17th Jan 2018.

-steps taken. I followed every week by email or chat.

- I can't recommend this broker to friends and family.


Jan 2, 2018 - 1 Star Update to post made on Dec 13 2017

- I made a post on Dec 13 2017 and this is a 2nd jan 2018 followup. Still haven't got my money back from Avatrade after a consolation email from Dáire Ferguson, CEO, AvaTrade. He claims withdrawals will be done between 7 to 10 days.
It has been a month and my funds are still stuck in Avatrade.

===

Dear Client,

I would like to acknowledge that your withdrawal request has been received and sincerely apologise for the delay in responding to it.

AvaTrade has recently acquired an unprecedented number of new clients, therefore, the depositing and trading rates have grown substantially. As a result, a backlog of pending withdrawal requests (for both new and veteran clients) have accumulated in our system. We are fervently working to process all requests as soon as possible and to respond to all emails and related chats.

As you well know, AvaTrade is a long time trusted and reputable broker. All our client funds are kept in designated client asset accounts, fully segregated from company funds. We assure you that the issues we are experiencing now are merely technical and that our systems are being upgraded to deal with the additional volumes.

We expect all withdrawal requests to be processed within 7-10 business days at a maximum. (Please note: If you have not supplied your account verification documents, please upload them via the MyAva section of the website in order to help expedite the process).

Once again, we apologise for any inconvenience this temporary delay may cause. Please be assured that we have escalated this issue as the highest priority task.

Sincerely,
Dáire Ferguson
CEO, AvaTrade
=====

Summary:

- Danger: **UNSAFE Unreliable broker** avatrade

- Multiple Withdrawals requests to return $xx,xxx funds to credit card still unprocessed.

- at least 30 days have passed and still no success in recouping my funds.

- will continue to monitor .

Dec 13, 2017 - 1 Star Danger: **UNSAFE Unreliable broker**

1. singapore hotline cuts off after a minute of music

2. live chat operator terminated the chat when he didnt want to talk about my withdrawal issue any longer.

3. no replies from cs@avatrade.com

4.withdrawal of all funds from my account not complete after 8 days. Last i understood, they have to remove the bonus from my account before proceeding with withdrawal.

regret accepting bonus money from ava and depositing any.

Danger: **UNSAFE Unreliable broker**

Reply by AvaTrade submitted Jan 28, 2018 Hi,

As our CEO wrote, we are experiencing a backlog of pending withdrawal requests due to an unprecedented request for new accounts. We are now catching up with all the requests.

First of all - Let us apologise for the lack of service you have received and we will gladly help you sort this out ASAP if it hasn't already.

Please let us know if this is already sorted or if you need our help.
 
Reply by AvaTrade submitted Jan 29, 2018:
Hi Schoo,

We are sorry it took so long to process your request and understand your frustration. We are happy you finally received your funds back. We at Avatrade are constantly striving to improve our customer service.
Germany, Germany,
Aug 9, 2018,
Registered user

Avatrade is a Scam and they have high spreads

AVAtrade is AVAfake.
Never trade with this scamming company AVAtrade!
They offered me a bonus of 30% when I open my Account on the 31.07.2018 so I did it and I deposit 1300 Euro right away via Creditcard in my Account the same day and made the first trade at the same day on the 31.07.2018.
After the EMSA regulation took place on the 01.08.2018 they revoke the contract to add my bonus of 30%.
My PRO Tarding Account is 74010710.
Avatrade have high spreads and thy customer support is worst and arrogant always lying to the clients.
The German and the UK support are the worst always lying to clients and not keeping the contracts.
Fake*sses
 
Reply by AvaTrade CCare submitted Aug 13, 2018:
Dear Black Trader,

Thank you for taking the time to post the review.

I went ahead and reviewed your account. Indeed, you created the account and deposited funds on the 31st of July, however, the account was verified in August, and the welcoming bonus could be given only upon account verification. Additionally, AvaTrade is following all the regulations strictly, and therefore, the bonus could not longer be credited in your account. You can review our Terms and Conditions about more information.

Kind Regards,
The AvaTrade Team
United Kingdom,
Apr 24, 2018,
Registered user

Never use avatrade

I deposited money into my account with no issue. Now when it comes to withdrawing there is no support whatsoever. I have tried contacting Avatrade multiple times. They don’t respond to emails and if you call the call cuts off after 1:04 minutes exactly. ll waiting weeks for my £250 which is apparently just floating since I sent all the necessary documents. Well and truly terrible. If anyone sees this please contact me via tuffshark@hotmail.co.uk, the same email under my account.
 
Reply by AvaTrade Support submitted Apr 24, 2018:
Hi Isaach,

Thanks for posting your review. Note your withdrawal was sent out on the 20/4/18. An email confirming this was also sent to you on the same day. Note weekends are not considered business days. Please be patient as funds should arrive within the next day or so.

This and more can be found under our FAQ section on the AvaTrade website

How long does it take to withdraw funds?
Withdrawals are typically processed and sent within 1 to 2 business days of being approved, however the entire process may take up to 10 business days.

Should there be any issue with approving the withdrawal, you will receive an email notification regarding your withdrawal status. Please note that a withdrawal request that cannot be approved may be delayed until all requirements are met.

Saturday, Sunday and US Public Holidays are not considered business days
Once the funds are sent from our end, it may take a few extra days to reach your account depending on your bank/credit card company.

Regards, The AvaTrade Team
Zara,
London, United Kingdom,
Feb 5, 2018,
Guest

OK...to anybody who is considering putting money in to AVA...AVOID! AVOID! AVOID! at all costs. 1) they close your trades without any notification (so basically they close them at a loss) so that they take your account balance. To explain it fully... if you invest in a trade and it falls by 50% margin before it rises again... (which is expected in forex, things usually fall to then rise again..) they close your trade at a loss, before you can even close the trade yourself they disable it from your Metatrader account, so when the currency rises again by 50 PIPS (PROFIT) you cant close it? because these fools have closed it... Also ... staff are very rude/unhelpful. Basically.. to bluff their way out they talk s*** on the phone, saying it says it on their website blah blah nothing they can do. RUBBISH customer service... personally i spoke to a guy named Mickey, which he was TERRIBLE. All in all, ill take the balance loss that i put in... because i know i would never trade with these guys again.... and i also will be filing to take action through ombudsman.

Have a great day conning other people :)

Zara
 
Reply by AvaTrade submitted Feb 6, 2018:
Hi Zara,

Apologies for the inconvenience caused.

May we please ask your account no. to look into the matter.

Regards,
AvaTrade Administration Team
Seth,
Canada,
Dec 14, 2016,
Guest

Verification and support staff needs to get it together

Recently I tried to open a new account with this broker in my name (since first account was in another person's name). Ava trade has messed up on verifying my documents over 6 times now and has led me to believe I have been verified when actually I have not. I have been waiting for weeks for my account to be verified and have received multiple emails and talked to support staff that all say the documents have been approved then five minutes later will proceed to say, "sorry there has been a mistake you have not been approved, you should be approved by tomorrow". Then I will hear this same story the next day when I contact them again. I have had to send the same documents over and over. The amount of mistakes this broker has made is appalling and their petty apologies are meaningless. They have caused me to miss out on important trading opportunities and I would not want this kind of experience to happen to anyone else. The customer support offers little help and this broker really needs to get it together. They will take your money no questions asked then make you jump through all these hoops just trade with or withdrawal your funds. Do yourself a favor and stay away from this broker.
 
Devendra,
Dubai, United Arab Emirates,
Mar 3, 2012,
Guest

Hi

I was trading with Avafx from last 2 yrs & had good experience about deposit and withdrawal. I wiped out my account first time due to my mistake but 2 nd time they closed all my hedge positions without even sending a margin call mail or any information as I was regular in touch with my Accunt Manager Mr Ebrahim. Now when i am asking about the reason for closing position, they are not replying at all. They always give me same reply that they will check with dealing desk from las 6 months now. I want a clear reply for the reason for position closing as my equity was enough to handle swap interest for 6 months or even more.
 
Antwerp, Belgium,
Jul 20, 2017,
Registered user

Account closed but money not refunded

3 weeks ago I have received an email from my account manager (Antony Vaincal Holzman) that all Belgian accounts will be closed and money will be refunded due to new regulation. Account is closed but still waiting for my money..... Are there more Belgian traders with same problem?
This company only seems to be good in advertising.
 
Reply by AvaTrade submitted Jul 25, 2017:
Hi,

As many accounts from Belgium were closed due to regulation changes, we are still processing the requests we received. We expect to finish them in the coming days and re-fund all our clients. If you have any more questions, please feel free to contact your account manager directly.
Waterloo, Belgium,
Dec 13, 2017,
Registered user

have fun in bed with with avatrade, that's my summary

It is just unacceptable!!!!! I asked to withdraw a certain amount of my balance and it takes forever! Give me my money back! I will delete my account right after receiving my money. You are unprofessional it's unbelievable.

I will make you so much bad publicity you will see.
 
Reply by AvaTrade submitted Dec 18, 2017:
Dear elcolombiano123,
We would like to inform you that your withdrawal request has been received.
AvaTrade have recently acquired an unprecedented number of new clients. As a result, a backlog of pending withdrawal requests has accumulated in our system. We are currently working around the clock to process all requests as soon as possible.
As you well know, AvaTrade is a long time trusted and reputable broker. All our client funds are kept in designated client asset accounts, fully segregated from company funds. We assure you that the issues we are experiencing now are merely technical and that our systems are being upgraded to deal with the additional volumes.
We sincerely apologise for any inconvenience this temporary delay may cause and appreciate your patience.
Regards,
AvaTrade
United Kingdom,
Oct 28, 2017,
Registered user

Shambles of a company, ignored all comunication
for 4 weeks. Awful service , avoid at all costs
 
Reply by AvaTrade submitted Oct 30, 2017:
Hello Neil,
We have got your email, and replied.
BR,
AvaTrade
London, United Kingdom,
Jan 4, 2018,
Registered user

Seriously AVOID

ABSOLUTE TOSH AVOID TOTALLY well its been Dec 2017 the craze of Cryptos has caused them to totally shit themselves .. so theyve stopped trades and start it when it suits them.. plus if you make profits theyll not pay you perhaps soemthing will get lost... anyway they are NOT REGULATED AND SO YOU MIGHT AS WELL give your money to Ladbrokes blindly.
 
Reply by ThisisRaz submitted Apr 4, 2018:
Hi,

Thanks for your review. Please contact our customer support department to assist you with your inquiry.

Regards, The AvaTrade Team
idham,
Malaysia,
Oct 10, 2007,
Guest

they stold my money even from depositing. They said they return back but nothing.
here is my chat with their customer service:
Please wait for a site operator to respond. You may also call us 24 hours at: +1-212-796-0731
You are now chatting with 'Eric'
Eric: Hello and welcome to AvaFX.com. How can I assist you?
Idham: hi
Idham: I'm still wondering why my account still frozen
Idham: can you help me
Eric: Please hold one moment, I will be with you shortly.
Please wait while I transfer the chat to 'Rashad'.
You are now chatting with 'Rashad'
Idham: hi rashad
Idham: I'm still wondering why my account still frozen
Idham: can you help me
Idham: I'm still waiting
Rashad: ok sir
Idham: can you help me Rashad
Rashad: Do you have real or demo account?
Idham: real account. I deposit $150 and my account is frozen
Idham: the $150 is successfully transfered but it did'nt goes into my account
Idham: I have waited 2 weeks already
Rashad: Oh I can see your account
Idham: What is the problem
Rashad: Mr. Ismail, you are using credit fraudulence card
Rashad: Please next time use your own credit card
Idham: it is my credit card. Actually it is a debit card
Idham: why did you say it is somebody else credit card
Idham: its mine.
Idham: I submited my the picture of the debit card and it is belong to me
Rashad: please try with other card
Rashad: this card didnt pass the security measures
Idham: I don't have other card. It is mine. What about the $150 successfully transfered
Rashad: or you can use other method
Idham: what do you need to confirm that the card belongs to me
Rashad: I believe you, but it didnt pass the security mesures.
Rashad: the 150$ was returned to your card
Idham: Oh common. You actually ask for my documentation
Idham: And I did send to you
Idham: What about my free $50
Rashad: you will get it after you deposit with other method
Idham: I already deposited to my account $150 for the first time. And I trade with it. Then I deposit another
$150. It stated accepted but It did'nt go in into my account
Idham: I already loss my first deposited $150. I'm suppose to get the $50
Rashad: Please hold on while I check this...
Rashad: can you please send us some document from your bank that proof it is your
Idham: ok
Idham: no problem
Rashad: and can you give me a details of your bank
Idham: where to send?
Rashad: you can send to rashad@avafx.com
Rashad: or to upload
Rashad: I need details of somebody from your bank to confirm this with him
Rashad: Im sorry for all this , but you need to understand that we have to take the necessary cautions
Idham: the debit card is link to my saving account.
Idham: this debit card does not have a statement
Idham: I will send the statement for the saving account. You can check my detail by calling their customer service
at 603-5522 3000. Or go to www.affinbank.com.my
Idham: ok
Idham: I already send to you
Idham: do you want my passport details and the picture of the debit card
Rashad: i already have it
Idham: I dont understand
Idham: behind the debit card there is my signature
Idham: and you can compare with my passport
Rashad: yes but this doesnt say anything
Rashad: and the statement that you sent doesnt say anything about the card
Idham: are you sure you return back the $150 I deposit the second time.
Idham: this debit card is link to the statement of my saving account
Rashad: in the second time you deposited 100$
Idham: ok
Idham: but are you sure you return back?
Rashad: the transaction was cancelled
Idham: it stated at the page successfull
Rashad: yes but cancelled after that
Idham: hopefully you are right
Idham: i'm getting fed up already
Idham: you have all my details but still not satisfied
Rashad: why are the digits on the card is not straight
Rashad: ?
Idham: the plastic cover is ruin a little bit because I put it inside my wallet. Here in Malaysia is hot. Its always like
that with cards in Malaysia due to wear and tear.
Rashad: please change the card and send me the copy again, i still cant confirm this card
Chat session has been terminated by the site operator.
They even terminate the chat just like that. Can you believe this
 
United Kingdom,
Dec 14, 2017,
Registered user

Withdrawals doesn’t take up ti 5 days it will take years!

Hello, I have requested for a 2 withdraws last Monday and Tuesday, I still haven’t received nothing it’s been almost 9 business day andwhen I go to th a email making youlond after waiting for them for almost 5 hours a day!!!

My account number is 6432554. Can you look into this please because I am about to do a chargeback with my bank.

Thank you
 
Reply by AvaTrade submitted Dec 18, 2017:
Dear Munkh,
We would like to inform you that your withdrawal request has been received.
AvaTrade have recently acquired an unprecedented number of new clients. As a result, a backlog of pending withdrawal requests has accumulated in our system. We are currently working around the clock to process all requests as soon as possible.
As you well know, AvaTrade is a long time trusted and reputable broker. All our client funds are kept in designated client asset accounts, fully segregated from company funds. We assure you that the issues we are experiencing now are merely technical and that our systems are being upgraded to deal with the additional volumes.
We sincerely apologise for any inconvenience this temporary delay may cause and appreciate your patience.
Regards,
AvaTrade
cartesius,
italy,
Feb 16, 2009,
Guest

I had always to wait many days for each withdrawal; and their answer was always the same: "tomorrow"

 
India, India,
Jun 7, 2021,
Registered user

Biggest scammers

Service use: Live

Length of use: 0-3 Months

I have opened an Avatrade account of $10K. After placing 1 lot of of XAUUSD buy order my balance has shown $ 1K on the next day, though it was far behind from my Stop los. Biggest scammers guys, stay away from them
  1 trader has found this review helpful
Reply by AvaTrade CCare submitted Jun 8, 2021:
Dear Rahul09089,

We kindly ask for further details, such a registered email address with us, or a trading account number, in order for us to investigate promptly. You may of course provide a Customer Service Reference too.

You may reach us at cs@avatrade.com or via Live Chat from our website to provide the details; kindly mentioning 'Forex Peace Army'

We look forward to receiving more information to allow us to respond further.

Warm regards,

The AvaTrade Team
Ako Hamzehzadeh,
Iran,
Mar 6, 2008,
Guest

i have an account with avafx.
they are great scammers ever i seen in net.
my first deposited takeed 1 week to be in my account in avafx.i deposited via webmoney and usualy it take only 1 day.
my favorite currency is gbp/jpy. i had a position on gbp/jpy 2 weeks ago and it was in profit 110pip. i left that open.after 1 day the gbp/jpy went down about other 180 pip.i puted takeprofit for position.the price raeched my tp.but i saw the chart they deleted my position and delet all my profit(about9000$).i contacted them via phone but no answer.the online support terminated the chat.and they didn't answer my e-mails.i requested to withdraw my initial money .i sent them the withdrawal form by fax and e-mail.but after 10 days they didn't answer me.
do not pay attention to positive reviews.this company is really big scam.
 
Tanvir,
Calgary, Canada,
Nov 28, 2018,
Guest

Scammers!! Avoid

Scam broker, doesn't reply to reply when asked for explanations!! Avoid at any cost, you have been warned!!!!

May 8, 2018 - 1 Star Worst broker ever, hidden fees. You won't get email replies or calls answered. Never trade with this broker.

Feb 8, 2018 - 1 Star Worst broker ever. They don't mention about inactivity fees in their site, those are hidden fees. I requested a refund as I didn't know about this fee. They assured someone will get back to me in 2 days. Still waiting after 1 month. I also sent an email to the account manager and never got any reply! Just called their phone number and call just got dropped, it's impossible to get hold of someone!! Avoid this scammer at any cost.

Reply by AvaTrade submitted Feb 11, 2018 Hi,

Kindly find more information about inactivity fees on our website under "Fx Buy/Sell Overnight Interest Calculator".

www.avatrade.com/trading-info/trading-conditions

It's part of the conditions you signed on when you first started trading.

Please let us know if there's anything else we can do for you.

AvaTrade Administration Team

Reply by AvaTrade Support submitted May 11, 2018 HI,



As mentioned previously below, all applicable account related fees are available to view under our trading conditions page.



Regards, The AvaTrade Team
 
Reply by AvaTrade CCare submitted Nov 29, 2018:
Dear Tanvir,

Thank you for updating your review.

Please provide your account number so we can validate your claims.

Thank you!
The AvaTrade Team

Frequently Asked Questions

Is AvaTrade regulated?

AvaTrade Group is regulated in 6 jurisdictions.

  • AVA Trade EU Ltd is regulated by the Central Bank of Ireland (C53877).
  • AVA Trade Ltd is regulated by the British Virgin Islands Financial Services Commission .
  • Ava Capital Markets Australia Pty Ltd is regulated by the ASIC (406684).
  • Ava Capital Markets Pty is regulated by the South African Financial Sector Conduct Authority (FSCA No.45984 ).
  • Ava Trade Japan K.K. is regulated in Japan by the FSA (No.1662) and the FFAJ (No.1574).
  • Ava Trade Middle East Ltd is regulated by the Abu Dhabi Global Markets (ADGM) Financial Regulatory Services Authority (FRSA) (No.190018).

What is the maximum leverage for AvaTrade?

The maximum leverage offered by AvaTrade is 400:1 both on MetaTrader 4 and 5 platforms.

What is the minimum deposit for AvaTrade?

The minimum initial deposit for opening an account in AvaTrade is $100 for both MetaTrader 4 and 5.

Where is AvaTrade based?

AvaTrade is based in Five Lamps Place, 77-80 Amiens Street, Dublin 1, DO1A742, Dublin, Ireland.

Does AvaTrade have Nasdaq?

Indices is one of the tradeable assets offered by AvaTrade. Nasdaq100 is one of the instruments under AvaTrade Indices.