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FOREX.com Review Visit site

Updated: Jan 21, 2019
2.07 · 253 REVIEWS
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FOREX.com is a subsidiary of GAIN Capital Holdings.

FOREX.com are forex brokers. FOREX.com offers the MetaTrader4 and GTX-Forex ECN top forex trading platforms. FOREX.com offers over 40 currency pairs, gold, and silver for your personal investment and trading options.


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2.07 · 253 REVIEWS
Forex Peace Army

Let other traders know if this service is worth checking or should be avoided.

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I won't stop until I get my money back from Forex.com,
Chicago, USA,
Jan 19, 2019,

Dirty scoundrelthat is Forex.com is a scam

I have a Forex Trading business account with Forex.com from which I am trying to make a cash withdrawal. The business was dissolved and business' bank account closed as a result. Therefore, making it impossible to withdraw my money in the same manner it was deposited as required. I called Forex.com customer service where they told me it is possible to make the withdrawal to my personal if I provided the relevant documents showing proof of ownership. I provided all the required documents and they still refuse to withdraw my money. Every time I call them I get a different representative on the phone giving me a list of different requirements or telling me to provide documents that I've already provided. They are basically sending me in circles to keep my money and prevent the withdrawal process. Forex.com is a total scam. Stay as far away as you can.
Texas, USA,
Dec 30, 2018,

Swap Deception

In late December of 2018, Forex.com started charging negative swap on USDMXN, GBPMXN & EURMXN short positions. The interest rate differentials at this time are between 6 and 8% to the positive side of the Mexican Peso. These should not be negative swap as they have been paying positive swap on these positions for at least the last 6 months. I am moving my business to Oanda who continues to pay positive swap on these short positions.
East Coast, USA,
Dec 27, 2018,
Registered user

Poor customer Service

I cannot get a good price! In other words, when the price is outside the spread parameters of the Buy and Sell, it will not allow me to enter the order. It is almost as if the "spread" is indirectly made larger. I Spoke to a customer rep and he wasn't sure what was going on. Told me to send in a photo. Later on I received a call from someone who said he was out of NY and wanted to make sure I was happy. I told him "no" and explained why. We had a scheduled meeting to talk about further, but never called me. I also told him I was frustrated with the screen not maintaining the darker wicks. I have to change them frequently everyday to see the wicks or they revert back to soft colors. I am not happy with them and will be finding another. I really think something strange is going regarding the "spread."
forex customer,
usa, USA,
Sep 26, 2018,

Avoid forex.com - Ridiculous spread and fee charges

Forex.com has ridiculous fees and spreads. I have a live account with them for over a year but recently they are have added extra fees when trading. At one point the spread went up to 8 for keeping the trade open for a few days. Also, other fees were applied and instead of a positive return ended up as negative. I have tried withdrawing all my money and closing my account but told by customer service that a charges will be accessed for withdrawing all my funds. Since funding was done for over 6mos thats their policy. Ridiculous.
Mark V,
London, United Kingdom,
Sep 14, 2018,


I am not certain of any experience outside of the UK but I have had great dealings with them.

Every time I have called customer service they have been great and informative and even sorted out an error they made efficiently.

My withdrawal took 4 business days (around a bank holiday) but my exact amount came out.

People that talk about the pip difference here and there clearly don't know how brokers work (or at least this one and how they make money) and those who are whining about losing money how about learn to trade. I am no expert but I have turned £500 into £1400 in my first 2 days and often make £300-400 a day (i don't trade ever day). This is not me bragging this is me telling you that I spend hours learning how to trade better, readings what top traders look for in trades, what headlines to read, what news releases are important. This is real money and there is big money to be made and if you whine about it expecting its an easy way of "winning the lottery" withdraw now and stick to you day job. Forex can be very lucritive but we ALL MAKE NEGATIVE TRADES and we ALL AT SOME POINT OSE MONEY.

Seriously, stop whining about this and that and as I say I cannot speak on experience outside of the UK but my experience in the UK with them has been fantastic.
Ernie P,
Northern Wisconsin, USA,
Jul 8, 2018,

Never any issues whatsoever.

I am shocked by the negativity of some users towards this broker. I have never had ANY issues with them whatsoever. Fast, 24,7 support and never anything but fast withdrawals and execution of my trades. Even though we have very few US brokers left, these guys are constantly proving to be a global leader in retail FX trading.
No complaints ever and will continue trading with GAIN for years to come I certainly hope!
El Paso, USA,
Jun 29, 2018,

Trade with US base companies only

I tried to withdraw/close my account with Forex.com. Submitted all documents requested, final step was to "chat" with someone in the UK, just the basic run around; they kept my money.
Pennsylvania, USA,
Jun 27, 2018,

Worst experience imaginable

To anyone this may help!

I am relatively new to trading and I decided to open an account with them. I played around for a few months an i decided to jump in and funded my account with $6,000. It took 3 days for the funds to actually clear but the actually "good-will" the funds immediately. The next day I received a voicemail from a guy at FOREX saying that my account now qualifies for a personal stock analysts and if I ever needed anything he was my guy. I started trading on a Wednesday and by Friday (The day the money clears and is out of my account) I received an email saying my account was cancelled for "quality control" and I couldn't log in or do anything. I Immediately called them and the customer rep said that the compliance department did it and they have no information on why my account was terminated. They also said that there is no way for me to physically speak with the "compliance department" other than email. I hung up and called my personal analyst and he couldn't help one bit either. He transferred me to his manager and he said the same thing but did say I could just open another account. I emailed all email addresses I was given and the I called Gain Capital directly and the same thing happens. First guy can't help so I started getting irritated so he put me on the phone with his manager. The only thing he did was put in the withdrawal request to transfer what money was in my account back into my bank account. After that when I asked about speaking to someone about this he literally told me this "There is no way for you to speak with our compliance department because they don't take calls so the only way is to email them and they may or may not get back to you". I just about lost my mind at that point but there was nothing I could do. It is now Wednesday and I still do not have my money back in my account.

Stay away from them and make people aware of this post.
Mexico City, Mexico,
May 30, 2018,
Registered user

They just want you to lose or die! CONFLICT OF INTEREST!

This broker is just terrible. I live in Mexico but I trade with Forex.com UK because of the high leverage. I’ve been their client since 2011. When I opened my account with them I didn’t know they were Market Makers; which means they take the opposite side of all your trades. In other words they bet against all their retail clients because they know more than 90% of them loose money; so that’s their main source of revenue.

I lost money until 2015 and the service was fantastic back then. But since 2016 I started earning profits and the service become the worst you can imagine. Whenever I try to make a wire withdrawal from my account to my bank account in Mexico they only send the instruction for the transaction but without funds; so I have to try each transfer several times. My average wire withdrawal takes an average of 1 month. I call the customer service line and they always say there is no supervisor available. They hung up the call. They are rude. It’s pathetic.

And the best part; on December 2017 I made a £870.00 debit card withdrawal attempt and the money just never arrived to Mexico. I have an ongoing complaint against them on the FCA through an Ombudsman Service. Being their client without losing money is a 24 hour job, and it’s quite frustrating. STAY AWAY!
May 21, 2018,
Registered user

Be aware

I’m a newbie trader and making a lot of mistakes , but I’m not stupid for sure ( I will be if I’ll stay with forex.com) .
First. spread is just ridiculous when it’s coms to daytrading, when it come to the best entry point they just pumping up spreads in seconds, wich makes it really hard to follow RR ratio and have a profit.
Second. Price difference, not ones have seen how they got different price even in their platform webtrading platform and mobile wich have difference sometimes up to 5 pips ( freaking 5 pips!!!!) . So where ever either web or mobile the price comes close to stoploss (not touching it) they close the trade.
So that’s anough for me to understand that it’s pretty legit way to collect money, not only collect but constantly milking , from their costumers, trying to show that it’s their mistakes. So I would say I’m trying 3 different brokers and so far this one was the worst one because of the reasons described above ( never had have happened shit like this with the other brokers).
So just be aware and do your own research!