Alpari Review

2.437 · 77 REVIEWS
Updated: Nov 30, 2020 · Alpari.com (.org)  · Is this your company?

Alpari is a forex broker. Alpari offers the MT4, MT5 and Binary Trader trading currency platforms. Alpari.com offers over 45 currency pairs, cryptocurrencies, binary option, stocks index, commodities and cfds for your personal investment and trading options.

Alpari
Other websites of this company include Alpari.co.uk , Alpari.com, Alpari-Global.org, Alpari-Global.com/zh-hans.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 3000:1
Minimum to Open Live: $1
Established: 1998
Address: Cedar Hill Crest, Villa, Kingstown, VC0100, Saint Vincent And Grenadines
Contact: info@alpari.com, +44 8449 869559
Regional offices:
Regulators: FSC Mauritius #C113012295, FC #
Prohibited countries:
Trading platforms: MT4, MT5
Web Trading: Yes
Mobile Trading: Yes
ECN: Yes
Currencies: (45+)
Cryptocurrencies: (5+) Bitcoin, Litecoin, Ethereum
CFD: (10+) Gold, Silver, Stock Indexes, Oil
EAs/Robots: Yes
News Spike Trading: Yes
Scalping: Yes
PAMM: Yes
Deposit Methods: Bank Wire, VISA, MasterCard, BitPay, FasaPay, Neteller, Skrill, UnionPay, WebMoney
Withdrawal Methods: Bank Wire, MasterCard, FasaPay, Neteller, Skrill, UnionPay, WebMoney

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2.437 · 77 REVIEWS
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Traders Reviews

greggy,
bandung, Indonesia,
Oct 23, 2013,
Guest

i have withdraw problem with this broker, almost one month not receive money in my bank amount 912 USD, now i can't login to member are too
be carefull to join this broker
 
Abdulwakeel O.,
Lagos, Nigeria,
Feb 7, 2014,
Guest

Our company representative will be with you in a moment. Meanwhile you can submit your question.

14:56 Tigran has joined the chat.
Tigran | 14:56
Good afternoon! How can I help you?

Abdulwakeel | 14:56
any reason why my accounts were disconnected prior to NFP news....none of my accounts could execute a trade, and i ended up losing on one due to late entry

Login Issue1.PNG (6 Kb)
Login Issue2.PNG (4 Kb)

Abdulwakeel | 15:07
is anyone still with me @ all??
is anyone still with me @ all??

Tigran | 15:10
Wait for a minute please

Abdulwakeel | 15:10
ok

Tigran | 15:24
As far as i see there was no cnnection on Your account
It is due to instable internet connection from Your side

Abdulwakeel | 15:26
That's a big false statement cos i run my trades from my VPS...and you can't tell me my VPS' internet connection was unstable?????

Abdulwakeel | 15:34
HELLO!!!

Abdulwakeel | 15:36
it would be funny if that's gonna be the excuse for my trades not being able to execute before the news, cos i never had internet issues from my PC and neither from my VPS.......Both were running smoothly and also to note i don't trade from my PC, all my terminals are on my VPS and also to note i don't trade from my PC, all my terminals are on my VPS

Tigran | 15:37
Wait for a minute please

Tigran | 15:51
From our side there was no troubles with connection all the servers worked properly

Abdulwakeel | 15:53
So why were my trades unable to execute, cos the terminal returned "cannot login [no connection]
both terminals
and all of a sudden, one executed, but my entry was late
and all of a sudden, one executed, but my entry was late

Abdulwakeel | 15:55
leading to my loss

Abdulwakeel | 15:58
login Issue3.PNG (374 Kb)

even after one of the trades got executed, my EA trade manager couldn't even set TakeProfit, because it couldn't connect with trade server

Abdulwakeel | 16:02
and EAs can only operate when there's tick movement from the terminal...so no issues from my VPS....problem still bores down to YOU

Abdulwakeel | 16:19
HELLO!!!

Tigran | 16:23
As i said before, there was no problem from our side

Abdulwakeel | 16:23
And I'm giving you more proofs and evidences that it's from your side
Or are you gonna choose to ignore all my screen shots
Or are you gonna choose to ignore all my screen shots

Abdulwakeel | 16:26
or isn't it glaring there from the screenshot that there was an established connection......but my trades failed to execute early due to technical issues from YOU

Abdulwakeel | 16:28
i trade the news strictly, this is where i make my money from forex. and timing is the issue here....i definitely do not need to explain that to you guys

Abdulwakeel | 16:31
@ least if i'm wrong in all i've been saying then prove it to me or make it obvious to me rather than just replying that the problem isn't from your end.....cos you only end up making me look like a fool who doesn't know what he's saying and that's unprofessional

Abdulwakeel | 16:47
HELLLLLLLLOOOOOOOOOO!!!

Abdulwakeel | 16:54
Can see it's so obvious now all you trying to avoid is a REFUND...well don't be surprised if our chats go viral on the net (forums) speaking badly and unprofessionally of you guys........won't even be surprised if the act was INTENTIONAL, cos when clients begin to make money, brokers start playing dubious and dirty games just to deter the trader from profiting in the long run

http://www.forexpeacearmy.com/forex-forum/scam-alerts-folder/32763-alpari-nz-unprofessional-cunny-response-rep.html#post154842
 
hermes,
, United Kingdom,
Jun 26, 2014,
Guest

HI THERE I JUST GOT THIS EMAIL FROM ALPARI CHANGING MY EXECUTIONS TERMS, WHAT DO YOU THINK PEOPLE???

THANKS..

Dear XXXXX

The execution type on your Classic account will be changing from instant execution to market execution on Sunday, 29 June 2014.

Please note that you do not need to take any action and that any open positions and pending orders you have are unaffected, so you can still have predefined entry, stop loss and take profit levels.

What is market execution?
When you place a market execution order you won’t be requoted on FX*, because your order is automatically filled at the next available price in the market. You should also be aware that stop loss and take profit levels can only be set once a trade is opened, because the entry price could change before the position is opened.
 
Reply by Alpari submitted Nov 24, 2016:
Hello, thank you for your review. This letter was probably sent by Alpari UK, which operates no longer. However Alpari Ltd. provides several ECN account types: http://alpari.com/en/trading/trading_terms/
visitor,
, Turkey,
Jul 16, 2014,
Guest

if you are a long term trader, it fits you. if you are a scalper, looking for 5-10 pip targets, stay away. their "ecn" is heayly filtered, and demo/real spreads became different. they play with spreads time to time. this is possibly when they decide to win more from customer funds. withdrawals is working.
 
Reply by Alpari submitted Nov 24, 2016:
Hello, thank you for your feedback. A lot has changed since 2014 - spreads on our ECN accounts are much more narrow.
Alexey,
Moscow, Russian Federation,
Feb 13, 2015,
Guest

I have been trading Alpari ru for several months, and both invested in the PAMM accounts and run my own managed account. So far the trading is normal. I don't use scalper techniques nor do I rely upon fast execution or super low spread. My robots work on a VPS with quite a ping, but I feel OK with everything. I got all my money back (1K EUR) once when I decided to quit. It was normal (1-2 days via a bank card transfer). Overall I am giving a solid 4 to Alpari ru. We will see what happens next.
 
Reply by Alpari submitted Nov 24, 2016:
Hello, thank you for your feedback.
alexander dahmen,
bucharest, Romania,
Feb 13, 2015,
Guest

i want to escalate this case
alpari ru owes me 667USD my account number is 57638
500$ in partnership comission was deducted from account 167USD are currently in the account i want to close the account but they dont payout the outstanding balance
i fulfilled the rule that 3 active clients trade 1 LOT in 1 month
 
Reply by Alpari submitted Nov 24, 2016:
Hello, total payment has been decreased due to the fact that several of your referrals used the same IP address.
Amaury,
, Brazil,
Apr 19, 2016,
Guest

Alpari is a good broker. The only complain is they disabled Neteller deposits in USD currency. They want to gain from currency conversion also, not only from deposit rates.
 
Reply by Alpari submitted Nov 24, 2016:
Hello, Neteller deposits were temporarily disabled due to technical reasons. Now this deposit option is available again: http://alpari.com/en/trading/deposit_withdrawal/
arizal,
, Malaysia,
May 16, 2016,
Guest

Please Stay Away From Alpari.org

on 18th march 2016 i received email from Pavel.Gorbunov@alpari.org stating that they would like to advertised their broker within our website.

total of usd200 for articles ads.we had fullfill the job and asking for payment.

at this point Pavel.Gorbunov@alpari.org refuse to acknowledge that he on behalf of alpari.org had offered us for the advertisement.

though we had show all details emailed by him regarding his offers to us this Pavel.Gorbunov@alpari.org has go around the question and make funny of our claimed.

this is unethical behaviour from someone from alpari who refused to pay usd200.

since usd200 is not a big deal to us we just ignored him when he accused us for blackmailing them.we got all the email as proof,all the articles that they provide and now they accused us for blackmailing them.

i wonder how alpari can hired this guy into their company.

im here to inform all of you who might interested to join this broker to stay away from them. if they can lie for as low of usd200 the cost of advertisement for their label.just imagined what they can do for your money
 
Reply by Alpari submitted Nov 24, 2016:
Hello, please specify your contact e-mail or webiste (you can do it via private message on the forum) - we will look into this issue.
vasile,
bihor, Romania,
Jun 11, 2016,
Guest

i have good experience with alapari. I did not withdraw money yet, but all my questions and problems found answer immediately. I have invested in Pamm account and MT4 on my self.
 
Reply by Alpari submitted Nov 23, 2016:
Thank you for your feedback, we really appreciate it.
Lucas,
, USA,
Jul 4, 2016,
Guest

Unfortunately, although Alpari let me open and verify an account, as soon as I funded it (with a $4000 wire transfer from memory), they told me that they couldn't accept me as I was a US resident (which they could have done when I verified the account).

They then stole part of my money, claiming it was their bank's wire fee. When I emailed them asking for an explanation they wouldn't even answer the emails.

As such, I strongly recommend against this broker, even if you're in a jurisdiction where you're able to use them. Their incompetence and childish support should throw anyone off, no matter where they're from.
 
Reply by Alpari submitted Nov 23, 2016:
Hello, unfortunately we do not accept clients from the US and Canada - there are no options for "USA" and "Canada" during our registration process. If you chose another country to create an account with us and then instantly deposited funds without even contacting Client Support - you bear the responsibility for the consequences of your action.
All charges and rates for withdrawal transfers are clearly stated on our website: http://alpari.com/en/trading/deposit_withdrawal/ .
ISTANBUL, Turkey,
Oct 8, 2016,
Registered user

ALPARI IS ROBBER !!!

ALPARI IS ROBBER !!!

I am IB of Alpari,(IB no:1202369) since 2010. I won 1774 USD rebates in September 2016. But Alpari paid only 81 USD for rebates of September .
i fulfilled the rule that 3 active clients trade 1 LOT in 1 month. I will complain this company. I am talking my lawyers. And I think talk to Russian Embassy.
 
Reply by Alpari submitted Nov 23, 2016:
Hello, our IB department has already discussed all the possible solutions to this problem with you. Total sum has been decreased due to clause 5.8 of our IB regulations - "should the IP address of a Client be the same as that of the IB, they shall be considered affiliated and compensation on the account will not be paid."
If you have other questions - feel free to contact our Client Support.
William,
Henderson, Australia,
Dec 6, 2016,
Guest

Excellent in everything but leverage reduction.

I have used Alpari Rus since Alpari UK closed. I have found their service very good. I trade the news and find the spreads do widen, but not as bad as the old IBFX Mt4. Also IBFX MT4 used to freeze during news events, Alpari never has. The only criticism is that in times like the britexit, they reduced their leverage, even on already open positions, whereas other brokers do that only on new trades during the reduction timeframe.
 
Reply by Alpari submitted Dec 8, 2016:
Thank you for your feedback!
Most of our clients are thankful for this measure. In times like the BREXIT there is a high risk due to the low liquidity and high volatility, which are causes of gaps in the qoutes flow , which in turn may lead to slippages.
Athens, Greece,
Dec 16, 2016,
Registered user

STOP LOSS HUNTING!!

Very dissapointed, I thought they were professionals They hit my stop loss though the price never reached my stop loss. When I send them my complaint they never replied. At least I was able to withdraw the rest of my money from my account.
STAY AWAY!
 
Reply by Alpari submitted Dec 24, 2016:
Hello. Please specify your complaint TID, we will check information on your situation. Please take notice - we respond to a claim within 5 business days.
It's likely that your Sell position was closed at Stop Loss level at Ask price, therefore you could not see this exact price on MT4 chart. Please check the Tick History in your myAlpari profile.
Athens, Greece,
Dec 17, 2016,
Registered user

CHASING STOP LOSS

They are chasing your stop loss. I thought they were professionals but they are not!
The high of the candle never reached the stop loss however stop loss was hit and I lost the trade. I have the documents to back up my claim. When I send them
email to file my claim they never ansered back. However I was able to quickly withdraw my money from my account. HOW DISHONEST.

Dec 16, 2016 - 1 Star Very dissapointed, I thought they were professionals They hit my stop loss though the price never reached my stop loss. When I send them my complaint they never replied. At least I was able to withdraw the rest of my money from my account.
STAY AWAY!
 
Reply by Alpari submitted Dec 24, 2016:
Hello. Please specify your complaint TID, we will check information on your situation. Please take notice - we respond to a claim within 5 business days.
It's likely that your Sell position was closed at Stop Loss level at Ask price, therefore you could not see this exact price on MT4 chart. Please check the Tick History in your myAlpari profile.
Algeria,
Jan 24, 2017,
Registered user

Empathy? Customer Support Quality?

Alpari has an amazing platform and user/client dashboard and i'm not gonna deny it.
But the one thing that's going to make this company go down is the absence of good customer support, the payment department especially to be more precise.

I've called the Alpari payment department more 5 times and spoke with 5 different agents and not a single one of them showed professionalism nor empathy and were not helpful at all so i had to send my PAMM clients to another broker.

Anyway, having worked as a Customer Support Rep for more than 5 years, trust me i know what i'm talking about and the customer department @Alpari needs to improve, a lot...
 
Reply by Alpari submitted Jan 29, 2017:
We are sorry for having given you such bad experience of communication with our support service team. We would be very grateful if you told us when you had contacted us. It will help us to improve our client support service.
Riga, Latvia,
Feb 20, 2017,
Registered user

Positive

Good services, but their withdraw politics is quite slow and inefficient for trader. Good, but not best.
 
Ebere,
Lagos, Nigeria,
Mar 12, 2017,
Guest

Very difficult to withdraw funds from my Alpari account

I am quite upset with Alpari. Initially they were professional and enjoyable. But I am having GREAT difficulty withdrawing money frommy account. This is agonising because I am in urgent need of funds. I am fed up oftalking to their chat rep who can't help. All they need to do is send me a code which never comes. I'm very very upset.
 
Reply by Alpari submitted Mar 14, 2017:
We are sorry for having given you such bad experience of communication with our support service team. We would be very grateful if you told us when you had contacted us and your account number. It will help us to improve our client support service.
Santiago, Chile,
Apr 17, 2017,
Registered user

Not recommended

I really didn't like this broker. The customer services is too bad, slow and not personalized, they treat you like an idiot if you ask questions to be sure about some situations or if your english is not enough fluent. It took me 2 weeks to withdrawal, I don't put 1 star because I got my money. The ECN spread is not tight enough. And is the slowest website for a broker I've ever met.
 
Reply by Alpari submitted Apr 20, 2017:
We are sorry for having given you such bad experience of communication with our support service team. We would be very grateful if you told us when you had contacted us and your account number. It will help us to improve our client support service.
New Zealand,
Apr 24, 2017,
Registered user

Ridiculous support, stay away.

The customer service is beneath contempt.
Sometimes an answer is provided via email 2 days later. Sometimes after several requests for an answer.
The life chat is ridiculous.
Very hard to make them understand what the question is, and IF (!!!) they finally get it, they can not answer.
Broker is definitely NOT recommended.
 
Reply by Alpari submitted Apr 26, 2017:
We are sorry for having given you such bad experience of communication with our support service team. We would be very grateful if you told us when you had contacted us and your account number. It will help us to improve our client support service.
M.,
Northern Germany, Germany,
Aug 16, 2017,
Guest

Withdrawal Issues! Be very careful with them!

Withdrawal Issues. I try to get out my deposit, because i have found better trading platform. Now they want new documents, which verify my Neteller wallet. They rejected a valid document. They have rejected a lot of documents before, which where valid, to make changes about my e-mail adress. This broker has strategy of tricking and blocking me as a trader.
WARNING. Please be very careful, to invest with them now. Their PAMM program could deceive you, but with such tricky ways, i have lost trust in them.
Trader from Germany.
 
Reply by Alpari submitted Aug 18, 2017:
Hello! Please, tell us your MyAlpari number. Have you ever contacted our support team regarding this case?
Ukraine,
Oct 2, 2017,
Registered user

Alpari was pay me money.
I have no claims to the company. Thank you for help with this situation

Sep 8, 2017 - 1 Star Hello. 6.09.2017 Alpari took off from my balance 4233 USD.
I draw clame for theme, for financial comission and for russian forex-forum MMGP - http://mmgp.ru/showthread.php?t=535273 here.
Account number (Personal Cabinet) 11682157
Mt5 ECN account 15014033
Please, help

Reply by Alpari submitted Sep 13, 2017 Good afternoon!



Please, fill a claim for The Financial Comission and wait for their response.
 
Netherlands,
Oct 17, 2017,
Registered user

Stopped out by fake price spike, alpari demanding compensation negative balance. Stay Away!!

My alpari ecn account was stopped out due to a fake spike of the eur/try pair on 9 october 2017 at 01:07. My short trades on this pair were stopped out at 4.69161 but the market never reached this level. When I looked at the charts of other brokers such as LMAX Pepperstone and Axitrader, it confirmed that the maximum ask never reached higher than 4.43-4.46. Also Alpari’s own chart only shows a price of 4.3942 at the very moment my trades closed at 4.69.

When I contacted Alpari about this, asking for a revision of the closing price, they just said there was a spread widening that lead to the stop out. To prove how ridiculous this is, you can see below tick by tick data from dukascopy

20171009 01:03:31:312,4.34383,4.35117
20171009 01:03:31:535,4.34413,4.35117
20171009 01:03:31:686,4.3439,4.35117
20171009 01:03:31:737,4.3442,4.35117
20171009 01:07:32:421,4.39106,4.40404 (130 pips spread)
20171009 01:08:46:821,4.38516,4.39214
20171009 01:08:49:475,4.38533,4.39214 20171009 01:08:53:660,4.38516,4.39306
20171009 01:08:53:930,4.38516,4.39329

The fifth row is the moment on which my eurtry trades closed. You can see 4.40404 (a fair market ASK) is completely different from the 4.69+ level at which my trades closed. Over 2800 pips off market to be exact. Prices on alpari’s chart are similar to Dukascopy’s prices at the 4.3900-4.4000 level except for the execution which caused the stop out. Normal spread for EURTRY is about 15 pips. It’s impossible, even on high volatility moments for it to widen to over 2800+ pips, not when not any of the other brokers report similar levels.

It proves I was stopped out due to an error on Alpari’s side and now they’re just looking for excuses so they don’t have to compensate me for the damage that has been done to me.

Stay away if your are looking for an honest broker!

Update: due to the issue above my account dropped to below 0 and now Alpari even has the audacity to demand that I should pay them for the negative balance (which is way smaller than the damage I suffered).
 
Reply by Alpari submitted Oct 19, 2017:
Good afternoon!
If you do not agree with decision, you have a right to contact The Financial Commission regarding this case.
Netherlands,
Oct 21, 2017,
Registered user

I normally don't write reviews, but in this case I felt obliged to do this.... I'm extremely unhappy with the treatment by this broker.. In the night of Sunday to Monday my account was stopped out because of a price hike on the eur/try pair that was off market. In my trading history it shows the trades closed at 4.69161 but the real market price was nowhere near this number as can be seen from other brokers. Afterwards I could see that Alpari's own chart only gave 4.4756 as the highest point the pair ever reached.
If this event above hadn’t occurred my account would not have been stopped out and the trades would still be open. I believe this was not my fault and that I should have the right to be fully compensated for this. All trades should be reinstated or I should be compensated for the difference between the stop out price and the current market price.
 
Reply by Alpari submitted Oct 23, 2017:
Good afternoon!
you have a right to fill a claim in your myAlpari regarding this case
Netherlands,
Nov 2, 2017,
Registered user

Artificial spike stopping out my account, and Alpari even wants money for the resulting negative balance.


My Alpari account had a problem which was not solved professionally.

An artificial price hike on the eur/try pair had the result that all my trades were stopped out on Monday morning on October 9th at 01:07 on my account. The price at which the short eurtry trades were closed was 4.69185. Looking at other brokers it shows that the real market price was only about 4.42-4.46 at its highest. Also, the price at the chart from Alpari was only 4.3942 at the moment my trades closed at 4.69185.

Therefore I logged a claim and pretty soon the Compliance Dept of Alpari responded by saying it was a spread widening that caused the stop out. I understand that spreads can widen at certain times, but not 2000+ pips. That is impossible.

Because of this price error my account dropped to subzero and now Alpari is even demanding I should pay up for the negative balance. Crazy situation!

Keep away from this nonprofessional broker! Definitively a poor one star only.
  1 trader has found this review helpful
Reply by Alpari submitted Nov 6, 2017:
Good afternoon!
If you do not agree with the decision, you have a right to contact The Financial Commission.
Milan, Italy,
Dec 4, 2017,
Registered user

Hi all

I have big problem with my account on Alpari.ru

Saturday night @ the close of the market they have closed all my trades of USDPLN without any reason making me lose more than $ 219 !!!!

You can see the details from the attached file

Best Regards
Andy
 
Reply by Alpari submitted Dec 7, 2017:
Hello, please, note, we do not provide this currency pair any more https://alpari.com/en/company/news/4962_13112017/

Frequently Asked Questions

Is Alpari a good broker or a scammer?

Unbiased traders reviews on ForexPeaceArmy is the best way to answer if Alpari is a good broker or a scammer. https://www.forexpeacearmy.com/forex-reviews/6681/alpari-forex-brokers

Please come back often as broker services are very dynamic and can improve or deteriorate rapidly.

Additionally, we'd recommend to check recent Alpari community discussions: https://www.forexpeacearmy.com/community/tags/alpari/

Is Alpari International legit?

Alpari International is the trading name for Exinity.

Alpari International is regulated and licensed by the Financial Services Commission of Mauritius, license number C113012295 Code FS-4.1, Code SEC-2.1B.

How do I invest in Alpari?

Alpari offers PAMM investment service.

  • How does Alpari PAMM work?
Investors assess the effectiveness of different managers by looking at the independent ratings, and select an account to invest in.

If the manager achieves a positive trading result, the investor makes a profit, paying out a percentage of this to the manager.

What is the minimum deposit for Alpari?

Alpari introduces a variable minimum deposit based on the account types.

  • Nano.MT4: the minimum deposit is USCent0
  • : the minimum deposit is $20
  • : the minimum deposit is $100
  • : the minimum deposit is $300
  • : the minimum deposit is $500
  • : the minimum deposit is $500