Fresh HFM (HF Markets) review- regulations, platforms, and traders ratings.

You come from solid brokers and then you have to deal with a broker with non existence customer support and that has more issues with you withdrawing money than they should have preventing you to withdraw.

I was about to use copy fx but my clients never got documents verified and support never heleped.

I already noticed that this was a pattern and evertyhing went south when I tried to withdraw and they dissapeared my money.

Been a lot since im fighting they dissapeared my transaction once I proceed with skrill.

I have requested to withdraw an amount of about 480usd on 2 occasions and did not request a currency change to my local currency and only received 478usd in my local currency. They did not state that a currency change is going to be made or that there are any withdrawal fees while I am withdrawing. I tried to contact "live" support and this issue is pending at the moment

Based on my considerable trading time of almost three years spent on this broker's trading platform I must say that they have impressive trade execution. They also have decent leverage too. I also suggest them allowing crypto trading on their platform because crypto assets can be more fruitful than any other trading financial assets. There other services like auto chartist etc are also noteworthy.

HF Markets are unprofessional who will block you immediately as soon as you earn money there.

Everything I`m writing now is confirmed by screenshots: see below*.

On October 26, 2023, I registered an account with the Hotforex company, verification took them 2 days, the KYC department asked additional questions, one of them was about VPS: I explained why I use VPS and additionally clarified whether the use of VPS is not prohibited at the HFM company, in response my account has been verified.
In Hotforex I topped up my account 4 times for a total amount of 35,800 USD; I managed to open 81 trades, with a total trading volume of 423.6 lots, 66 trades were profitable, 15 trades were loss.

I was trading more than 2 months, during this time I requested additional trading accounts which were opened manually by HFM after they has checked me and my trades once again. Nothing suspicious was ever revealed. The company was completely satisfied with me as a client and my trading strategy.
My trading was absolutely native: a number of my trades were closed in the red, and many of my trades were in a drawdown, sometimes quite large, which could lead to a stopout easily and the loss of all funds for account. I don't think such trading can ever be called “break-even”.

Most unprofitable trade: -6,277.5 USD
Maximum profit per transaction 10,759.47 USD
There were only 2 positions less than 27 minutes (only one of them less than a minute).
The longest position is 12 hours 10 minutes.

It is important to note that until the moment I decided to withdraw all the money from HFM, since I no longer liked the quality of execution, before that HFM always processed all withdrawals on time: total I WD 7 times for a total amount of 54,995 USD. Every time I made a withdrawal, I went through checks and the company was happy with everything.
On January 5, when I submitted 4 withdrawal requests for a total amount of 31,117 USD (confirmation in the screenshots*: HotForex has a limit on the size of one request, so I have to create several), I received an email that the Company has canceled any profits - refer to section 14.2 of the Terms of Business. “Please be informed that HF Markets (SV) Ltd (herein “the Company”) has decided to terminate its business relationship with you in accordance with Clause 36.2. of the Account Opening” (full text is in screenshot*).

Thus, the HFX company decided to take 31,117 USD that was declared for withdrawal PLUS 18,380 USD that remained in my account. In total, the Company took 49,497 USD from me, sending me general clauses of its regulations, without providing any explanation. Moreover, they dared to block my access to my personal area (!!!!) so that in principle I would not have any access to information that I have the right to use by law. This is completely unacceptable and violates all human rights.

In response, I sent them an email explaining that they were wrong: see screenshot*.

Well, then they simply accused me of using (attention!) VPS, which suddenly became prohibited (remember that they drew attention to the fact that I specifically asked whether the use of VPS was allowed), see screenshot*
And they began to threaten me that if it became public, they would file a complaint against me with the police.

I consider it my inviolable right to fight for my rights, as well as for my means. There was no violation of the agreement, nor was there any “break-even” trading on my part. This is confirmed by the statement. The use of VPS is explained by the fact that different copies of virtual machines were used. And this is not prohibited by company regulations. I can work on the virtual machine that is convenient for me at a particular time. Low ping to the company’s trading server also cannot be a violation, since the developer of the MetaTrader4 trading platform, MetaQuotes, offers VPS services with low ping. Please note that the MT4 trade server logs show half the client’s ping to the trade server (one-way delay). That is, the actual ping of my terminal to the HotForex trading server is twice as large as what they sent. What third-party trading solutions are we talking about in this case? On the contrary, such a company statement about an anomaly indicates the incompetence of employees and is more like a response out of despair.

I demand that the company return my profits immediately! I advise all clients and partners to find a more reliable and larger broker! Anyone who earns money should immediately withdraw and not store amounts exceeding 200 USD in HotForex.

This company knows nothing about risk and money management and at any moment will shift all its risks and mistakes onto you, generously telling you to be grateful that you withdrew at least something! And if you dare to open your mouth, you will have to deal with the police.

I can’t believe that this is happening in independent Europe in the 21st century. Run away from this company NOW, it is not worthy of your attention.

* - please all screenshots in this Thread https://www.forexpeacearmy.com/community/threads/warning-hotforex-hf-markets-is-no-longer-able-to-pay-hurry-up-to-wd-your-money.82304/

This is a follow-up review update on my complaints.
I reported an issue yesterday that my $49 deposit was not reflecting and HFM not refunding. I would like to state plainly here that My $49 deposit issue has been resolved! It was an honest oversight on my end. An email regarding this was sent to me since yesterday. This shows that the HFM rule of "Only you can access your fund" is very strict. It is proof that with HFM, Fund security is 100%.
Again, thanks for the timely response and resolve.

Best Regards,
Precious.

Jan 16, 2024 - 1 Star I chatted up support to guide me and process my $49 Crypto deposit to which he agreed. He followed me every step till I initiated the transaction from my Binance to B2B and was confirmed. I waited for it to reflect since yesterday to no avail. My account manager asked me to write support and send them all screenshots proof as requested. The trx screenshot and the Trx Hash ID in written form were sent and attached to the emails. I even had to send them my chats with the support that induced me to initiate the trx. After all these, they responded
"Please note that as per the external payment provider, the screenshot of the deposit made does not belong to your myHF wallet and was funded to the according account."
They're making the whole thing complicated, frustrating, and difficult for me even after I've shown them several proofs as requested.
Please help Resolve or Refund to sender's Usdt wallet I need to trade with my fund.