Fresh HF Markets (formerly HotForex) review- regulations, platforms, and traders ratings.

Hotforex was my first broker with what I started trading. I remember opening a demo account with them first. I had traded on demo account for quite a while, then I opened a live account with them. Back then, their spreads were relatively high. However, trade execution timing, customer service were good. Overall, they were not bad, but I found better option so I moved out from them.

This following my previous review. After the problem with my deposit with ETH coin, on 4-4-2022 their local officer contacted me and promised on working to returned my failed deposit. As it turn out, my deposit did returned to my ETH wallet in just under 24 hours time. Well, this is what a great broker should do because trust is the the most important thing in this business. Although they should have done it sooner, but better late than never. Keep up the good work. Now I'm satisfied and happy. Thank you.

Mar 30, 2022 - 1 Star I regret my decision to sign up to hotforex broker. I registered live account on hotforex on 24-2-2022. Then I tried to make a deposit using crypto currency ETH on the same day with equivalent amount around 200 USD at that time. After waited for a day my deposit never came to my wallet, so I emailed them. They said they will check it out to their external payment providers. After gave all the necessary data I waited. But the result I got on 30-3-2022 is a disappointing one, they said the crypto transaction that i made is not related to them. Too bad i didn't screenshot all the transaction I made, because I trusted them. Feel so angry and helpless.

Reply by HotForex Support submitted Apr 4, 2022 Dear gd1945,

We are sorry to hear you are experiencing difficulties, and thank you for bringing this up to our attention.

You will be contacted shortly.

Kind Regards
HF Team

Im quiet new to forex trading, expanding my portfolio beyond crypto. total trading time is 4 months, mostly around the usd jpy and aud pair, main focus on the market open and asian market, the broker is good, with good services and a decent level of safety. execution is instant spreads are acceptable, scalping is doable. only 1 withdrawal done and processed with in 2 days. i will give them 5 stars for now, and will update after my roi.

By far the best customer service I have ever experienced in my 10 years of trading. I have never failed to receive a withdrawal from Hot Forex. Their customer service representatives also resolve issues remarkably fast.

After failing to withdraw funds from my old broker and experiencing the appalling customer support from that broker which lured me in with their synthetic indices, I have developed a profound appreciation for my primary broker Hot Forex.

I am a very satisfied customer. Good stuff Hot Forex. Please keep it up.

When you call the stupid HotForex customer support line, they make you wait hours and hours, playing some dumb tune on how HotForex is a supposedly good broker, wasting your credit. Then when they finally pick, they are very impolite.
I had been calling their customer care for hours, when I finally got through, I said "Hello" and the supposed customer care just hung up. no explanation, I have tried to reach them by email, to no avail.
What is the point of even putting customer care there in the first place, if it will only frustrate customers even more?
SUMMARY: IF YOU WANT A BROKER TO PUT YOUR MONEY IN, AND NOT HAVE ANYONE TO REACH OUT TO WHEN THERE ARE PROBLEMS, THEN HOTFOREX IS THE BROKER FOR YOU, IF NOT STAY AWAY.