XM review: Regulations, Platforms, Features and Ratings.

Dear Essa, I understand that you might be frustrated but your statements can mislead other traders. We are offering competitive spreads, and this coupled with the fastest execution in the market, gives our clients a definitive advantage. Spreads may get wider for a brief period of time when major news announcements are released but they get back to the average value within seconds after an announcement. Also, please that stop out occurs when your equity drops to or below 20% of your used margin. At that point, the system will start closing your trades one by one, starting from the most losing one, in order to decrease the used margin, and by doing so, increase the margin level, attempting to push it above 20%. Needless to say that it is important to maintain appropriate margin level at all times in order to avoid this. If you would like to receive further clarifications, I kindly ask to contact our customer support department. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)

Dear Mahabubur, At XM we make every effort to keep spreads as low as possible thanks to our partnerships with multiple liquidity providers. This coupled with the fastest execution in the market, allows to offer unrivaled trading conditions to our clients. It is a known fact that it is common for spreads to get wider during new releases that have high impact on the market. XM's spreads depend on prices received from our liquidity providers. Uncertainty and sudden market fluctuations are the main factors that cause liquidity providers to widen spreads during the news. Spreads tend to get back to their average values within less than a minute after the news releases. Please also note that bonus is for trading purposes only, and cannot be withdrawn. We offer you the bonus amount to help you open larger positions and allow you to hold your positions open for a longer period. All profits made with the bonus can be withdrawn at any time. I have checked your accounts and none of them is locked, however some of them have been archived because balance of these account is zero and they have been inactive for a considerable amount of time. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)

Dear Ferial Nagy, We are always committed in providing excellent service to our clients and we take pride in our reputation. As a European Union regulated broker and since we comply with many authoritative bodies, there are certain procedures that we are bound to follow such as KYC (know your client). I would like to highlight that the reason for closing your account and refunding back your initial deposit is due to the fact that upon additional review of your documents by our Compliance Department, it has been concluded that the documents you have provided us with show signs of alterations (digitally edited). You have been asked to post certified true copies of the document, but you were not willing to comply with our request. In view of the above suspicion and as per our procedures, I kindly ask you to provide us with certified true copies of the KYC documents. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)

Dear Chudaraj, Your trading account has been blocked because you have violated fair rules of the XM's bonus promotions by engaging in cashback arbitrage activities with another client. According to the terms and conditions such activities are strictly prohibited and may lead to termination of a trading account. Also, I would like to confirm that your deposit of USD 10.15 was returned in full on the 3rd of November. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)