RoboForex Review

2.436 · 152 REVIEWS

RoboMarkets Ltd

Updated: Jul 8, 2020 · RoboForex.com  · Is this your company?

RoboForex is a forex broker. Robo Forex offers the MetaTrader 4, MetaTrader 5, MT Mobile and cTrader forex online trading top platforms. RoboForex.com offers over 30 currency pairs, cryptocurrencies, stocks, indices, gold, silver, commodities and cfds for your personal investment and trading options.

RoboForex
Related websites include RoboMarkets.com.
RoboForex Ltd is an international broker regulated by the IFSC, license No. IFSC/60/271/TS.
RoboMarkets Ltd (ex. RoboForex (CY) Ltd) is a European broker regulated by the CySEC, license No. 191/13.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 2000:1
Minimum to Open Live: $10
Established: 2009
Address: 2118 Guava Street, Belama Phase 1, Belize City, Belize
Contact: info@roboforex.com, +65 3158 8389
Regional offices:
Regulators: IFSC #IFSC/60/271/TS
Prohibited countries:
Trading platforms: MT4, MT5, cTrader, WebTrader, Mobile Trader, R Trader
Web Trading: Yes
Mobile Trading: Yes
ECN: Yes
Currencies: (30+)
Cryptocurrencies: (5+) Bitcoin, Litecoin, Ethereum
CFD: (60+) Gold, Silver, Other Precious Metals, Stocks, Stock Indexes, Oil, Other Commodities
EAs/Robots: Yes
News Spike Trading: Yes
Scalping: Yes
PAMM: Yes
Deposit Methods: Bank Wire, VISA, MasterCard, ePayments, FasaPay, Neteller, PaySec, Poli, Qiwi, Skrill, UnionPay, WebMoney
Withdrawal Methods: Bank Wire, VISA, MasterCard, ePayments, FasaPay, Neteller, PaySec, Poli, Qiwi, Skrill, UnionPay, WebMoney

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RoboForex.com profile provided by Manager RF Song, Jun 12, 2013

































































Company

RoboForex LP

Founded in

2009

Online since

2010

Account Types

Cent, Standard, ECN

Demo platforms



  • MetaTrader 4


  • MetaTrader 5


  • cTrader



Account currencies

Euro

Russian rouble

United States dollar

Currency pairs

up to 47 currency pairs, Gold/Silver

Regulated by

CySEC, 191/13

FSCL (New Zealand), 4148

FSP (New Zealand), 246525

Website available in

English, Russian, Chinese, Spanish, Portuguese, Indonesian

Minimum Deposit

No minimum deposit for all types of accounts

Support methods

Email

Live chat

Office

Phone

Skype

Web form

Trading server time zone

EET

VPS for traders

Free for deposits greater than $300.

Rebates per 1 std. lot

$1-3

Special notes

Swap-free (Islamic) accounts involve paying commission of $5-20 per one standard lot.

Video

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2.436 · 152 REVIEWS
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Traders Reviews

Brno, Czech Republic,
Jul 3, 2020,
Registered user

Disaster unethical behavior... thiefs

Service use: Live

Length of use: 0-3 Months

Hi, I opened standart account week ago. I trade only WTI instrument. Average spread on standart account 5-6 pips.. Now my account is 100% in profit and my spreads are permanently 11-12 pips.. lol seriously? Do not trade with this poop broker central is connected to Russia, what more to expect ..
 
Johannesburg, South Africa,
Jun 30, 2020,
Registered user

Terrible Trading Bonus

Service use: Live

Length of use: 6-12 Months

I have been trading on Roboforex for about 7 months now. Very Bad forex broker . I Would like to warn You all, that bonus They mention on their websites does not exist literally. I funded my account and accepted The deposit, my equity doubled. However, When i was trading i went in a loss Which sums up to my deposits and They Just closed my trades and took The temaining funds of Which i thought it was a bonus. So basically this So called bonus is Just There to lue You into setting big lots, thinking You have enough equity But Hell No these bustards are taking us for a ride. I will never put my money There and i advise You all to rUn away From these scumbacks
 
Reply by Manager RF submitted Jul 3, 2020:
Dear Maphile Mafolo,
Detailed information about conditions of provision the bonus can be found on our website. When participating in the RoboForex Bonus Program, each client agrees with its rules. For more detailed information about your issue, contact our Live Support via a ticket in your Members Area.

Regards, RoboForex
Marbella, Spain,
Jun 12, 2020,
Registered user

Keep Clear

Service use: Live

Length of use: 3-6 Months

I have been using this broker for some time and had no real problems until recently.
I use five broker platforms simultaneously for security and in case of outages. The problem recently with the USD meant that I had large drawdowns. This broker increased their spread so wide it wiped out my account. The other four brokers were honest and I now have nice profits with them.
 
Reply by Manager RF submitted Jun 15, 2020:
Dear marconal,
Please contact the Dealing department using the ticket system from your Members Area and provide a detailed description of your issue.

Regards, RoboForex
Broshniv, Ukraine,
Jun 2, 2020,
Registered user

RoboForex does not withdraw funds

Service use: Live

Length of use: 0-3 Months

Broker RoboForex does not withdraw funds from the trading account to Clients!
My RoboForex broker account: 7282521
The account has been verified, now they have blocked the output. I can’t even submit a withdrawal request!
 
Reply by Manager RF submitted Jun 4, 2020:
Dear kondrat55,
Kindly follow the instructions are provided in the ticket 870251, so we can refund your funds back to you.

Regards, RoboForex
Germany, Germany,
Jun 1, 2020,
Registered user

Deposit problem

Service use: Live

Length of use: over 1 Year

Hello all i just want to share here my view of bank transfer...which i have done on 29th may and the problem is i input wrong invoice no while money transfer..and i create a ticket about it same day and now its 3 days and got nothing reply back And talked to support but seems like they are a bit rude and not really helpfull..like they just dont want to talk much or help..they just told me to wait for ticket reply and not to talk in chat..i have asked support for wroking hours when payment department is there so i know when my deposit ll be processed but no reply after that...a bit nervous now..my acc no is 5175067...

Jan 15, 2017 - No Rating So far after they send a email with excuse i didnt get any reply until now and i just checked in investing.com gbp usd chart and thats also showing clearly that it reach at 1.21800 level so i dont know why only roboforex cant see it...hope they ll see and solve this..if no then i dont think so we can trust them..ll update here as soon as they fix this issue...

Jan 12, 2017 - No Rating I just got a email from roboforex that the price didnt reach the level of 1.2180 when in there mt4 its clearly showing that the price reach until 1.2181* and it was a long position open at 1.2175 and in anycase a long position should close at set tp if it reach until 1.2181* because my tp was 1.2180...seems like they just got to make me fool with some stupid reason...hope they ll check it properly and do something...

Jan 10, 2017 - 1 Star I have a problem with my account 5196801...on 10 jan 2017 i place an buy stop order on gbp usd at 1.2175 with tp 1.2180 and i sleep when i wake up my order is alrdy active at 1.21757 but didnt close at my placed tp which is 1.2180 and in the mt5 chart its clearly can see that the price hit 1.2181 but stil didnt close my order with my tp...and then the price of gbp usd gose down and close my all position and blown my account bcz of that one order which make me lose 110$ and rest of the positions also closed with lose because of that...i talk with live chat and they said they cant do anything and i create a ticket and didnt get any response so far now i wanna ask ll i get all my money that i lose because of that one position that didnt close at placed tp...please come forward to help me thanks alot

Reply by Manager RF submitted Jan 12, 2017 Dear customer.

The answer regarding the situation has been given to you in ticket HOK-956801

Bid price of GBPUSD.m didn't reach the necessary level (1.21800) to fill your Take Profit order while said position was open, thus there were no market conditions to activate your order and to close your position.

You can check OHLC parameters of GBPUSD.m candles in your terminal to see historical Bid prices and their min/max levels.

Sincerely, RoboForex
 
Reply by Manager RF submitted Jun 3, 2020:
Dear Lovybandesha,
Please note that when you created a ticket, on your E-mail was sent notification in which timeframes will be given reply and the answer was given accordingly.
Also please note that ticket is not a live chat and it's take more time to analyze in details any issues occurred on side of our clients.

Detailed reply has been given in your ticket.

Regards,
RoboForex
Klerksdorp, South Africa,
May 14, 2020,
Registered user

Attitude, why such an attitude?

Service use: Live

Length of use: 0-3 Months

I have seen many, many complaints in this Brokers reviews about slow withdrawals and here is just another one. To aggravate the problem, their chatline personnel displayed poor attitude. Somehow it felt like they were poorly educated. I was certainly not asking the official for his/her own money out his/her own pocket! Then, when I asked for a name.........................................deathly hush.
Such a shame that poor operators are the direct cause of a customer walking away with 2 live accounts.
 
Reply by Manager RF submitted May 15, 2020:
Dear Johan Olwage,
This issue is being processed by our managers, who will answer it in the nearest future. In case of any additional questions, ask them in the form of a ticket.

Regards,
RoboForex
Nigeria, Nigeria,
May 11, 2020,
Registered user

Very Poor And Useless Broker

Service use: Demo

Length of use: 0-3 Months

I am writing this review with all my sincere heart from the experience I have had with this broker. First, they are useless and reckless broker who only cares about scamming its clients by the so called Forex contest. They are a manipulator kind of broker. Online fraudster. I think government should try and look into this broker. They have special trader they hire to trade for them. When I joined their contest I tried to look at their ranking page to see what's going, lo and behold. As i placed my trade the moment the contest started and checked back the contest ranking page, all I saw is that some traders have made up to $7000 profit. And i traded with the highest lot size that was allowed then. I began wondering how did this traders do it to trade 1 lot size, the highest lot size allowed to trade with. Then I realized that theses traders are in-house traders. Second, their support service is 100% poor. If you contact them via their chat support service, they wouldn't respond to n time, or they not respond at all. Their agents are unprofessional. Thus, I don't recommend this broker at all. They very poor. Please run away from them.
 
Reply by Manager RF submitted May 13, 2020:
Dear Mr Rock,

Your allegations are not based on reality. Since the contestant's trades are publicly available in real-time for study. So there is no chance of manipulation. There are risks involved in competitions. It's not recommended to trade with the real account. We urge that you become a winner in the next contest so you could see that everyone has an equal opportunity to become a winner! In case you still have questions to ask, contact our Live Support by writing a ticket in your Members Area or emailing to info@roboforex.com.

Regards,
RoboForex
Kenya, Kenya,
May 11, 2020,
Registered user

Account closed with no reason.

Service use: Other

Length of use: 0-3 Months

Please please traders avoid roboforex like a plague. This broker Roboforex is full of itself, i opened this account 21003360 and after 3 days it was closed with no reason. I tried reaching their team because I thought it was a error as I never traded with the account but I got no reply.
 
Reply by Manager RF submitted May 13, 2020:
Dear Mzae Benson,

Please kindly note, the answer to this question was provided in the ticket 851638.

Regards,
RoboForex
Uk, United Kingdom,
Apr 27, 2020,
Registered user

Awful

Service use: Live

Length of use: 3-6 Months

XXX TERRIBLE BROKER STAY AWAY XXX

Very poor broker, actually more of a bucket shop or just plain scam. Claim I was stopped out of a position due to the bid/ask spread. False bonuses that increase leverage. 25 min stop difference from market highs & actual position liquidated. Poor customer service.
 
Reply by Manager RF submitted Apr 29, 2020:
Dear AndyB123,
Unfortunately, your comment contains no data to back up your claims, which is required for handling them. Please, write a ticket on this issue in your Members Area at https://my.roboforex.com/en/help/add-a-ticket/

Regards,
RoboForex
UK, United Kingdom,
Apr 26, 2020,
Registered user

So far a very good experience

Service use: Live

Length of use: 0-3 Months

I have been using RoboForex for just over a month and have had nothing but a great service. The only negative which isn't too.much if an issue is there not being an option to update your MT4 password from your account settings (unless I missed it), otherwise everything has been good for me, good trading conditions and depositing was easy.
 

Frequently Asked Questions

Is Roboforex a good broker?

Unbiased traders reviews on ForexPeaceArmy is the best way to answer if RoboForex is a good broker. https://www.forexpeacearmy.com/forex-reviews/7374/roboforex-forex-brokers.

Please come back often as broker services are very dynamic and can improve or deteriorate rapidly.

Additionally, we'd recommend to check recent Robo Forex community discussions: https://www.forexpeacearmy.com/community/tags/roboforex.

How do I get Roboforex bonus?

RoboForex offers a welcome bonus. To receive this bonus:

  • Open an account. Bonus funds are available for cent and standard MT4/MT5-based accounts with USD or EUR as a base currency.
  • Verify your account. Pass the simple verification procedure of your identity, address, and phone number in your Members Area.
  • Deposit funds to your account. Deposit at least 10 USD to your account via a bank card.

Does RoboForex allow scalping?

RoboForex allows scalping as well as news trading and expert advisor trading.

Is RoboForex a market maker?

RoboForex combines 2 business models, market maker and Straight Through Processing (STP).

  • Market Maker model applies to all cent accounts. That is RoboForex Ltd serves as a market maker, i.e. the other party of the transaction. This is due to the terms of the liquidity provider, which does not allow transactions fewer than some specific volume.
  • STP models applies to all standard and ECN accounts. That is RoboForex applies the STP technology through a bridge connected to a liquidity provider. All transactions that exceed 0.01 lot (1,000 units) are sent to the bridge and then to the liquidity provider. RoboForex receives a part of the spread from each transaction.