2. Review and Ratings
  3. Forex Brokers
  4. RoboForex.com Review

RoboForex.com Review Visit site

Updated: Mar 25, 2020
RoboMarkets Ltd
Add your review
2.576 · 136 REVIEWS
Is this your company?
Forex Brokers, Crypto, Stocks
CFD - Contract for Difference, MetaTrader 4, MetaTrader 5, cTrader Platform
Related websites include RoboMarkets.com.
RoboForex Ltd is an international broker regulated by the IFSC, license No. IFSC/60/271/TS.
RoboMarkets Ltd (ex. RoboForex (CY) Ltd) is a European broker regulated by the CySEC, license No. 191/13.

About RoboForex.com

RoboForex is a forex broker. Robo Forex offers the MetaTrader 4, MetaTrader 5, MT Mobile and cTrader forex online trading top platforms. RoboForex.com offers over 30 currency pairs, cryptocurrencies, stocks, indices, gold, silver, commodities and cfds for your personal investment and trading options.

RoboForex.com
Open LiveOpen Demo

Broker Details

Minimum Trade Size:0.01
Maximum Leverage:2000:1
Minimum to Open Live:$10
Established:2009
Address:2118 Guava Street, Belama Phase 1, Belize City, Belize
Contact:info@roboforex.com, +65 3158 8389
Regional offices:
Regulators: IFSC #IFSC/60/271/TS
Prohibited countries:
Trading platforms:MT4, MT5, cTrader, WebTrader, Mobile Trader, R Trader
Web Trading: Yes
Mobile Trading: Yes
ECN: Yes
Currencies:(30+)
Cryptocurrencies:(5+) Bitcoin, Litecoin, Ethereum
CFD:(60+) Gold, Silver, Other Precious Metals, Stocks, Stock Indexes, Oil, Other Commodities
EAs/Robots: Yes
News Spike Trading: Yes
Scalping: Yes
PAMM: Yes
Deposit Methods:Bank Wire, VISA, MasterCard, ePayments, FasaPay, Neteller, PaySec, Poli, Qiwi, Skrill, UnionPay, WebMoney
Withdrawal Methods:Bank Wire, VISA, MasterCard, ePayments, FasaPay, Neteller, PaySec, Poli, Qiwi, Skrill, UnionPay, WebMoney

Live discussion

Join live discussion of RoboForex.com on our forum

Go to forums

RoboForex.com profile provided by Manager RF Song, Jun 12, 2013

































































Company
RoboForex LP

Founded in
2009

Online since
2010

Account Types
Cent, Standard, ECN

Demo platforms


  • MetaTrader 4


  • MetaTrader 5


  • cTrader



Account currencies
Euro

Russian rouble

United States dollar

Currency pairs
up to 47 currency pairs, Gold/Silver

Regulated by
CySEC, 191/13

FSCL (New Zealand), 4148

FSP (New Zealand), 246525

Website available in
English, Russian, Chinese, Spanish, Portuguese, Indonesian

Minimum Deposit
No minimum deposit for all types of accounts

Support methods
Email

Live chat

Office

Phone

Skype

Web form

Trading server time zone
EET

VPS for traders
Free for deposits greater than $300.

Rebates per 1 std. lot
$1-3

Special notes
Swap-free (Islamic) accounts involve paying commission of $5-20 per one standard lot.

Video

Your company video here? Contact ad sales

2.576 · 136 REVIEWS
Add your review
Sort by:
Show:
Forex Peace Army
DO YOU RECOMMEND THIS COMPANY?
Yes
No

Let other traders know if this service is worth checking or should be avoided.

Your feedback matters!

Consumer Reviews

zihni,
Istanbul, Turkey,
Mar 19, 2020,
Registered user

Help for withdrawals

Service use: Live

Length of use: 3-6 Months

224/5000
request ID 7454702. I have been waiting for my withdrawal request since last night. I reported it to be urgent. Nobody makes a comeback. What's going on? Why is my withdrawal request not fulfilled? Please help me.
  1 trader has found this review helpful
Reply by Manager RF submitted Mar 23, 2020:
Dear zihni.

Please, on this issue contact our Payments Department by writing a ticket in your Members Area at https://my.roboforex.com/en/help/add-a-ticket/

Regards,
RoboForex

Maurizio77,
bari, Italy,
Mar 19, 2020,
Registered user

Transfer deposit 2000 € not arrived on account 5013193

Service use: Live

Length of use: over 1 Year

I made a transfer on 13 03 2020, of 2000 € to my account 5013193 ... I opened 3 tickets with the image of the transfer, to date nothing has arrived and no one has answered me ... bad image of the company up to this moment . I will update the situation day after day ..

Mar 18, 2020 - 2 Stars I deposited € 2000 by bank transfer and still have not arrived, very slow assistance, I have sent proof of payment with ticket, but they still cannot resolve ... my account is 5013193 pro standard 2 ...

Reply by Manager RF submitted Mar 20, 2020 Dear Maurizio77

Money received and funds have been added into your account.

In case you still have questions on the issue, write another ticket.



Regards,

RoboForex
 
flipperfx,
pretoria, South Africa,
Mar 10, 2020,
Registered user

withdrawal problems

Service use: Live

Length of use: 0-3 Months

They have a terrible system of withdrawal , its been 5 days now with out my withdrawal in my bank card. with other brokers which have the same withdrawal conditions as them , it only take two days... am still waiting for it even now , everything is okay but their withdrawal system is bad
 
Reply by Manager RF submitted Mar 13, 2020:
Dear flipperfx.
According to the data from the acquiring bank, funds are on your bank side. The time of deposit depends on your bank side as well. If you didn't get funds yet to your card, please contact the Payment department through ticket and the manager will provide you the ARN code of transfer. With this code you can contact the representative of the bank and solve the issue.

Regards,
RoboForex
Robert40,
hoorn, Netherlands,
Mar 4, 2020,
Registered user

Roboforex has always a reason not to pay a withdraw!

Service use: Live

Length of use: over 1 Year

I did withdrawing with my credit card (visa) from my trading account from Roboforex. This Visa Card is simply approved and verified by Roboforex. And yet they know how to find a reason to refuse the withdrawal."Please make new bank card authorization via method Visa/MasterCard and create another withdrawal request. " 14 day's urlier i did the same. I did complain at the support but they did not respond.
Because roboforex has unfairly cancled my withdraw.
I have to pay commision because its a day later.
Now I have to wait 2 weeks. But then they have the same excuus.
Roboforex is not interested in any complaints. They don't take the clients seriously at all.
I first placed the complaint with them, so neat. but they are not at all neat.
 
Reply by Manager RF submitted Mar 6, 2020:
Dear Robert40,
Your application for withdrawal No. 7290906 has been fulfilled; your funds have been transferred to the payment details you specified.

Date: 2020-03-05 11:03:05

Runtime: 1h 45m

Regards,
RoboForex
Theetef,
Botswana, Botswana,
Jan 18, 2020,
Registered user

Liars and scam

Service use: Other

Length of use: over 1 Year

I won the trading competition called trade day ,I tried to withdraw the profit that I made but they wouldn't allow it
  1 trader has found this review helpful
Reply by Manager RF submitted Jan 20, 2020:
Dear Theetef,

Could you provide your account number? We need to check the information you provided.

Regards,
RoboForex
yushra17_mani,
Cape town, South Africa,
Jan 9, 2020,
Registered user

Messed up scammers that steals money from your bank account

Service use: Live

Length of use: 0-3 Months

Please beware u deposit over R5000 in this company to trial them for the first time I made profit of over R6000 ,roboforex said if I want to withdraw my money without trading a 100standard lots( lot size required to trade with there bonus before you can get your deposit and profits) I had to pay them from my profits over R2000 to get my money loosen, the worse part is I never received any.of my money and this broker is so f***ed up sneaky they debited my bank account with the amount that u put threw for withdrawal. Now my bank (Absa) couldn't even reverse it because roboforex is such scam artist that they put it threw as a online purchase done by me. When depositing you put in your card details they take that and debit you account. This is so scary 5k has been stolen straight out of my bank account. I had to block my card and get a new one in order to ensure that it doesn't happen again. Please pls stay away from them I never got my withdrawal in total roboforex is withholding my 8k and stole from my bank account ...this is elite scammers if you continue to scam ppl from their hard earn money ,Every dog geta his day

None of the customer support can answer me n the phone line has been busy since this morning.

Plz stay away. I am shaken this ppl could scratch I'm my personal bank account. One u deposit money with ur card its fine for it you will never see a cent.
  2 traders have found this review helpful
Reply by Manager RF submitted Jan 14, 2020:
Dear yushra17_mani.
Please note that as we mentioned in ticket 797164 and we are still waiting for your reply, RoboForex Ltd. does not have access to your bank account and cannot make any financial operations to/from your bank account. Please provide us a screenshot form your online banking showing this transaction for further investigation.
As for withdrawals, there are no restrictions from payment department.

Regards,
RoboForex
Faiz Ali,
punjab, Pakistan,
Jan 1, 2020,
Registered user

Quality Broker

Service use: Live

Length of use: over 1 Year

I am working with roboforex since 2016 and I find 'ROBOFOREX' is an honest broker. I never face any kind of problem.quick withdrawals even on holiday as well. Please dont miss guide the traders. 100% recommended.
 
Ikemanglona,
Northern Marianas, USA,
Dec 18, 2019,
Registered user

Did not receive my withdrawal

Service use: Live

Length of use: 0-3 Months

I withdrew from my account using bitcoin and it's been over 1 month and I still have not received my funds.
  2 traders have found this review helpful
Reply by Manager RF submitted Dec 20, 2019:
Dear Ikemanglona,

Could you provide your account number? We need to check the information you provided.

Regards,
RoboForex
tomassantos,
SANTIAGO, Chile,
Dec 18, 2019,
Registered user

Service use: Live

Length of use: over 1 Year

BROKER ROBOFOREX HAS HANDLED THE TRADING SESSION AT THE END OF THIS AND IN ITS ASIATIC OPENING DELAYING IN 5 MINUTES ITS OPENING ON A WEEK DAY, THURSDAY, DECEMBER 19, IMPROVING THE PROTECTION OF MY ACCOUNT WITH THIS MEASURE BLOCK ANY RESPONSE ACTION BEFORE THE MARKET WHICH IS OPEN FROM 00:00 AND BROKER ROBOFOREX OPENS 00:05 SERIOUSLY INJURYING MY ACCOUNT, AND WHICH ARGUMENTS

- BROKER'S ROBOFOREX ANSWER-

-This applies to all types of orders (Stop Loss, Take Profit, Stop Out, market) and attempts to modify them. This measure is taken to protect customer positions from rapid price increases, which tend to occur around midnight due to critically low liquidity at that time .---

THIS MEASURE IN NO EVENT HAS BENEFITED AND PRESENTED AS A GAP IN THE GBP / USD AND GBP / JPY INSTRUMENTS MISSING MY ACCOUNT FOR 60 USD, REQUIRED THE RETURN MONEY, AND ALSO DENOUNCE THE MARKET HANDLING FROM THIS BROKER
  3 traders have found this review helpful
kabelompk,
Midrand, South Africa,
Dec 4, 2019,
Registered user

Termination of Account and Sluggish of Refunding Balance of Account

Service use: Live

Length of use: 0-3 Months

All of a sudden after doing one trade 04 Dec 2019 which didn't go in my favor this Broker decides to block my account with a balance and now is talking stories not wanting to refund my balance. my account is 20100748. Everyone just stay away as this is really dodgy and scam like to block or terminate account and not refund the client. It is just a robbery plain and simple. I will be lodging complaint with regulator as this is really scam like behavior.
  1 trader has found this review helpful
Reply by Manager RF submitted Dec 6, 2019:
Dear kabelompk,

Kindly note, that in accordance with the clause 13.14 of the Client Agreement procedures of depositing and withdrawal to/from trading accounts are performed during 2 (two) working days of the Company’s Payments Department at time from (9:00 AM to 6:00 PM EЕТ).

The RoboForex Company is obliged to transfer the funds to the specified withdrawal requisites within 2 business days. Autowithdrawal processes takes approximately 85% of the withdrawal requests, and the rest are processed manually by Billing Department managers.

As we can see your transaction has been processed successfully within the same day of creation withdrawal request. Please wait 1-10 working days as it is described on our website: https://www.roboforex.com/clients/funds/deposit-withdrawal/#visa-mastercard .

Regards,
RoboForex
Sort by:
Show:
Add your review

Frequently Asked Questions

Is Roboforex a good broker?

Unbiased traders reviews on ForexPeaceArmy is the best way to answer if RoboForex is a good broker. https://www.forexpeacearmy.com/forex-reviews/7374/roboforex-forex-brokers.

Please come back often as broker services are very dynamic and can improve or deteriorate rapidly.

Additionally, we'd recommend to check recent Robo Forex community discussions: https://www.forexpeacearmy.com/community/tags/roboforex.

How do I get Roboforex bonus?

RoboForex offers a welcome bonus. To receive this bonus:

  • Open an account. Bonus funds are available for cent and standard MT4/MT5-based accounts with USD or EUR as a base currency.
  • Verify your account. Pass the simple verification procedure of your identity, address, and phone number in your Members Area.
  • Deposit funds to your account. Deposit at least 10 USD to your account via a bank card.

Does RoboForex allow scalping?

RoboForex allows scalping as well as news trading and expert advisor trading.

Is RoboForex a market maker?

RoboForex combines 2 business models, market maker and Straight Through Processing (STP).

  • Market Maker model applies to all cent accounts. That is RoboForex Ltd serves as a market maker, i.e. the other party of the transaction. This is due to the terms of the liquidity provider, which does not allow transactions fewer than some specific volume.
  • STP models applies to all standard and ECN accounts. That is RoboForex applies the STP technology through a bridge connected to a liquidity provider. All transactions that exceed 0.01 lot (1,000 units) are sent to the bridge and then to the liquidity provider. RoboForex receives a part of the spread from each transaction.