RoboForex Review

2.473 · 158 REVIEWS

RoboMarkets Ltd

Updated: Nov 26, 2020 · RoboForex.com  · Is this your company?

RoboForex is a forex broker. Robo Forex offers the MetaTrader 4, MetaTrader 5, MT Mobile and cTrader forex online trading top platforms. RoboForex.com offers over 30 currency pairs, cryptocurrencies, stocks, indices, gold, silver, commodities and cfds for your personal investment and trading options.

RoboForex
Related websites include RoboMarkets.com.
RoboForex Ltd is an international broker regulated by the IFSC, license No. IFSC/60/271/TS.
RoboMarkets Ltd (ex. RoboForex (CY) Ltd) is a European broker regulated by the CySEC, license No. 191/13.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 2000:1
Minimum to Open Live: $10
Established: 2009
Address: 2118 Guava Street, Belama Phase 1, Belize City, Belize
Contact: info@roboforex.com, +65 3158 8389
Regional offices:
Regulators: IFSC #000138/107
Prohibited countries:
Trading platforms: MT4, MT5, cTrader, WebTrader, Mobile Trader, R Trader
Web Trading: Yes
Mobile Trading: Yes
ECN: Yes
Currencies: (30+)
Cryptocurrencies: (5+) Bitcoin, Litecoin, Ethereum
CFD: (60+) Gold, Silver, Other Precious Metals, Stocks, Stock Indexes, Oil, Other Commodities
EAs/Robots: Yes
News Spike Trading: Yes
Scalping: Yes
CopyTrading: Yes
Deposit Methods: Bank Wire, VISA, MasterCard, ePayments, FasaPay, Neteller, PaySec, Poli, Qiwi, Skrill, UnionPay, WebMoney
Withdrawal Methods: Bank Wire, VISA, MasterCard, ePayments, FasaPay, Neteller, PaySec, Poli, Qiwi, Skrill, UnionPay, WebMoney

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RoboForex.com profile provided by Manager RF Song, Jun 12, 2013

































































Company

RoboForex LP

Founded in

2009

Online since

2010

Account Types

Cent, Standard, ECN

Demo platforms



  • MetaTrader 4


  • MetaTrader 5


  • cTrader



Account currencies

Euro

Russian rouble

United States dollar

Currency pairs

up to 47 currency pairs, Gold/Silver

Regulated by

CySEC, 191/13

FSCL (New Zealand), 4148

FSP (New Zealand), 246525

Website available in

English, Russian, Chinese, Spanish, Portuguese, Indonesian

Minimum Deposit

No minimum deposit for all types of accounts

Support methods

Email

Live chat

Office

Phone

Skype

Web form

Trading server time zone

EET

VPS for traders

Free for deposits greater than $300.

Rebates per 1 std. lot

$1-3

Special notes

Swap-free (Islamic) accounts involve paying commission of $5-20 per one standard lot.

Video

Your company video here? Contact ad sales

2.473 · 158 REVIEWS
Forex Peace Army
DO YOU RECOMMEND THIS COMPANY?

Let other traders know if this service is worth checking or should be avoided.

Your feedback matters!

Traders Reviews

Pretoria, South Africa,
Sep 30, 2020,
Registered user

Do NOT fall for there $30 scam!! STAY AWAY!!!

Service use: Live

Length of use: 0-3 Months

They "give" you the $30 when you register.

But beware, its NEVER part of your equity so the minute your equity gets low they TAKE THE $30 BACK!!!

I will not support you ever again!!! I wish I read the rating here before I joined your company.
  2 traders have found this review helpful
Reply by Manager RF submitted Oct 2, 2020:
Dear ElizeVenter.
Your feedback contains no data necessary for us to handle it. More detailed information about conditions of provision the bonus can be found on our website. If you think a professional advice is necessary, contact our Live Support in the chat.

Regards, RoboForex
ST George's, Grenada,
Sep 20, 2020,
Registered user

XXX WORST BROKER EVER THEY CANNOT BE TRUSTED

Service use: Live

Length of use: 6-12 Months

Had a very bad experience with this broker Every time I make deposit it went through but now that I made my profit and try to withdraw my money using the same deposit method and same currency I can not get my money. They only keep saying that the transaction was successful on their end and gave me an ARN code to give to my bank. The people at my bank said that they are on the receiving end and payments are process automatically there is no need for human intervention. All roboforex saying is go to someone competent and they met my obligations on their end. Up to now I can't get my withdrawal of $110 USD. This is a scam broker PLEASE STAY AWAY FROM THEM
 
Reply by Manager RF submitted Sep 22, 2020:
Dear Ian Lewis.
Your withdrawal request was executed successfully and funds have been transferred to your payment details. ARN code confirms it. One of bank representatives need to find this transfer in the Visa platform.

If you will have more questions feel free to ask them by the tickets.

Regards, RoboForex
tomtr27,
RLP, Germany,
Sep 10, 2020,
Guest

The money is gone

Service use: Live

Length of use: 0-3 Months

I tested it with a live account.
Do not trade with this broker.
My money is gone !!!
And you tried to withdraw money from my card.
If you want your money then ...... The void
What a horror
  1 trader has found this review helpful
Reply by Manager RF submitted Sep 14, 2020:
Dear tomtr27.
According to the data, your bank card has a type - Prepaid. This type of bank card can't accept funds and your bank incorrect process request. From the company side, all details have been provided to you in the ticket.

If you will have extra questions feel free to contact RoboForex.

Regards, RoboForex
Mutare, Zimbabwe,
Aug 28, 2020,
Registered user

Stay Away From Them

Service use: Live

Length of use: 0-3 Months

Despite having good internet their issues include brief network outtages during your open positions and when it returns back profit or loss sometimes would have been altered way too much. They somehow kind of throttle your trading session, I have traded with another broker before and gotten faster executions and transactions. Maybe it it because they want to drain back the bonus deposits they would have given you on account opening. I will admit I have made trading mistakes and errors but currently the roboforex trading system is not that solid and consistent, you get the feel that you are being manipulated inthe background. I would have given out my trading ID but for peace sake lets just leave it there.. Stay away from them..
  1 trader has found this review helpful
Reply by Manager RF submitted Aug 31, 2020:
Dear TraderT,
your message contains no data necessary for closer study. If you already contacted our Live Support with this issue, please specify the ticket number. Otherwise, create a ticket in your members Area and provide detailed description of the issue.

Regards, RoboForex
mumbai, India,
Aug 23, 2020,
Registered user

Bad unresponsive support

Service use: Live

Length of use: 0-3 Months

I have been trading at Roboforex for about 2 months. Although i have been profitable with them. There is issue with screenfreeze when it's about to hit tp or near tp. Also swap rate is quite expensive.
I then requested for a callback multiple times which i never received from them. Which was final nail in the coffin for me. I believe they don't care about clients who are profitable and only want to take care of clients who are losing money.
  1 trader has found this review helpful
Reply by Manager RF submitted Aug 26, 2020:
Dear Anon212.
Please, address this issue to Dealing department using the ticket system in your Members Area with the detailed description of your situation and all related information.

Regards, RoboForex
south korea, Korea, Republic of,
Aug 5, 2020,
Registered user

in my case, it's five stars.

Service use: Live

Length of use: 6-12 Months

I've been with roboforex for about a year. In my case, I got a little profit. There were no problems with both the amount deposited and the withdrawal of profits.
I don't know what happened with other customers, but in my case, it's five stars.
  1 trader has found this review helpful
South africa, South Africa,
Aug 3, 2020,
Registered user

Service use: Live

Length of use: 0-3 Months

I really don't understandmy password is changed everytime I try to log into members arear and I can't even trade into meta 5trader after my deposit today and I tried communications the is no respond and I'm blocked for 3 hours cos my password is changed
 
Reply by Manager RF submitted Aug 4, 2020:
Dear Lebogang gloria,
As we already answered you in the ticket 902848, we would dublicate the answer:

Please note that, we do not change the Client's passwords or email without their request. There have been no requests from you regarding this matter. Additionally, as far as we can see, the password of your trading account has not been changed.

Your trading account password was sent to your e-mail on 2020-08-03 in a confirmation letter about opening the account. This password is the current valid password for your trading account. When logging in the trading platform, please attempt copying it and pasting in in the "Password" field of the platform.

In order to log in your MT5 application on your mobile device, in case with IOS, press Settings, then select "New account", and in case with Android press "+" in the top right corner. After that "Login to an existing account", choose the server corresponding to your trading account type and fill in two more fields with your trading account number and password.

Regards, RoboForex
Brno, Czech Republic,
Jul 3, 2020,
Registered user

Disaster unethical behavior... thiefs

Service use: Live

Length of use: 0-3 Months

Hi, I opened standart account week ago. I trade only WTI instrument. Average spread on standart account 5-6 pips.. Now my account is 100% in profit and my spreads are permanently 11-12 pips.. lol seriously? Do not trade with this poop broker central is connected to Russia, what more to expect ..
  1 trader has found this review helpful
Reply by Manager RF submitted Jul 8, 2020:
Dear david94,
Your feedback contains no data necessary for us to handle it. In case you have any complaints against the Company’s operations, please contact our Dealing department via a ticket from your members Area.

Regards, RoboForex
Johannesburg, South Africa,
Jun 30, 2020,
Registered user

Terrible Trading Bonus

Service use: Live

Length of use: 6-12 Months

I have been trading on Roboforex for about 7 months now. Very Bad forex broker . I Would like to warn You all, that bonus They mention on their websites does not exist literally. I funded my account and accepted The deposit, my equity doubled. However, When i was trading i went in a loss Which sums up to my deposits and They Just closed my trades and took The temaining funds of Which i thought it was a bonus. So basically this So called bonus is Just There to lue You into setting big lots, thinking You have enough equity But Hell No these bustards are taking us for a ride. I will never put my money There and i advise You all to rUn away From these scumbacks
 
Reply by Manager RF submitted Jul 3, 2020:
Dear Maphile Mafolo,
Detailed information about conditions of provision the bonus can be found on our website. When participating in the RoboForex Bonus Program, each client agrees with its rules. For more detailed information about your issue, contact our Live Support via a ticket in your Members Area.

Regards, RoboForex
Marbella, Spain,
Jun 12, 2020,
Registered user

Keep Clear

Service use: Live

Length of use: 3-6 Months

I have been using this broker for some time and had no real problems until recently.
I use five broker platforms simultaneously for security and in case of outages. The problem recently with the USD meant that I had large drawdowns. This broker increased their spread so wide it wiped out my account. The other four brokers were honest and I now have nice profits with them.
 
Reply by Manager RF submitted Jun 15, 2020:
Dear marconal,
Please contact the Dealing department using the ticket system from your Members Area and provide a detailed description of your issue.

Regards, RoboForex
Broshniv, Ukraine,
Jun 2, 2020,
Registered user

RoboForex does not withdraw funds

Service use: Live

Length of use: 0-3 Months

Broker RoboForex does not withdraw funds from the trading account to Clients!
My RoboForex broker account: 7282521
The account has been verified, now they have blocked the output. I can’t even submit a withdrawal request!
  1 trader has found this review helpful
Reply by Manager RF submitted Jun 4, 2020:
Dear kondrat55,
Kindly follow the instructions are provided in the ticket 870251, so we can refund your funds back to you.

Regards, RoboForex
Germany, Germany,
Jun 1, 2020,
Registered user

Deposit problem

Service use: Live

Length of use: over 1 Year

Hello all i just want to share here my view of bank transfer...which i have done on 29th may and the problem is i input wrong invoice no while money transfer..and i create a ticket about it same day and now its 3 days and got nothing reply back And talked to support but seems like they are a bit rude and not really helpfull..like they just dont want to talk much or help..they just told me to wait for ticket reply and not to talk in chat..i have asked support for wroking hours when payment department is there so i know when my deposit ll be processed but no reply after that...a bit nervous now..my acc no is 5175067...

Jan 15, 2017 - No Rating So far after they send a email with excuse i didnt get any reply until now and i just checked in investing.com gbp usd chart and thats also showing clearly that it reach at 1.21800 level so i dont know why only roboforex cant see it...hope they ll see and solve this..if no then i dont think so we can trust them..ll update here as soon as they fix this issue...

Jan 12, 2017 - No Rating I just got a email from roboforex that the price didnt reach the level of 1.2180 when in there mt4 its clearly showing that the price reach until 1.2181* and it was a long position open at 1.2175 and in anycase a long position should close at set tp if it reach until 1.2181* because my tp was 1.2180...seems like they just got to make me fool with some stupid reason...hope they ll check it properly and do something...

Jan 10, 2017 - 1 Star I have a problem with my account 5196801...on 10 jan 2017 i place an buy stop order on gbp usd at 1.2175 with tp 1.2180 and i sleep when i wake up my order is alrdy active at 1.21757 but didnt close at my placed tp which is 1.2180 and in the mt5 chart its clearly can see that the price hit 1.2181 but stil didnt close my order with my tp...and then the price of gbp usd gose down and close my all position and blown my account bcz of that one order which make me lose 110$ and rest of the positions also closed with lose because of that...i talk with live chat and they said they cant do anything and i create a ticket and didnt get any response so far now i wanna ask ll i get all my money that i lose because of that one position that didnt close at placed tp...please come forward to help me thanks alot

Reply by Manager RF submitted Jan 12, 2017 Dear customer.

The answer regarding the situation has been given to you in ticket HOK-956801

Bid price of GBPUSD.m didn't reach the necessary level (1.21800) to fill your Take Profit order while said position was open, thus there were no market conditions to activate your order and to close your position.

You can check OHLC parameters of GBPUSD.m candles in your terminal to see historical Bid prices and their min/max levels.

Sincerely, RoboForex
 
Reply by Manager RF submitted Jun 3, 2020:
Dear Lovybandesha,
Please note that when you created a ticket, on your E-mail was sent notification in which timeframes will be given reply and the answer was given accordingly.
Also please note that ticket is not a live chat and it's take more time to analyze in details any issues occurred on side of our clients.

Detailed reply has been given in your ticket.

Regards,
RoboForex
Klerksdorp, South Africa,
May 14, 2020,
Registered user

Attitude, why such an attitude?

Service use: Live

Length of use: 0-3 Months

I have seen many, many complaints in this Brokers reviews about slow withdrawals and here is just another one. To aggravate the problem, their chatline personnel displayed poor attitude. Somehow it felt like they were poorly educated. I was certainly not asking the official for his/her own money out his/her own pocket! Then, when I asked for a name.........................................deathly hush.
Such a shame that poor operators are the direct cause of a customer walking away with 2 live accounts.
 
Reply by Manager RF submitted May 15, 2020:
Dear Johan Olwage,
This issue is being processed by our managers, who will answer it in the nearest future. In case of any additional questions, ask them in the form of a ticket.

Regards,
RoboForex
Nigeria, Nigeria,
May 11, 2020,
Registered user

Very Poor And Useless Broker

Service use: Demo

Length of use: 0-3 Months

I am writing this review with all my sincere heart from the experience I have had with this broker. First, they are useless and reckless broker who only cares about scamming its clients by the so called Forex contest. They are a manipulator kind of broker. Online fraudster. I think government should try and look into this broker. They have special trader they hire to trade for them. When I joined their contest I tried to look at their ranking page to see what's going, lo and behold. As i placed my trade the moment the contest started and checked back the contest ranking page, all I saw is that some traders have made up to $7000 profit. And i traded with the highest lot size that was allowed then. I began wondering how did this traders do it to trade 1 lot size, the highest lot size allowed to trade with. Then I realized that theses traders are in-house traders. Second, their support service is 100% poor. If you contact them via their chat support service, they wouldn't respond to n time, or they not respond at all. Their agents are unprofessional. Thus, I don't recommend this broker at all. They very poor. Please run away from them.
 
Reply by Manager RF submitted May 13, 2020:
Dear Mr Rock,

Your allegations are not based on reality. Since the contestant's trades are publicly available in real-time for study. So there is no chance of manipulation. There are risks involved in competitions. It's not recommended to trade with the real account. We urge that you become a winner in the next contest so you could see that everyone has an equal opportunity to become a winner! In case you still have questions to ask, contact our Live Support by writing a ticket in your Members Area or emailing to info@roboforex.com.

Regards,
RoboForex
Kenya, Kenya,
May 11, 2020,
Registered user

Account closed with no reason.

Service use: Other

Length of use: 0-3 Months

Please please traders avoid roboforex like a plague. This broker Roboforex is full of itself, i opened this account 21003360 and after 3 days it was closed with no reason. I tried reaching their team because I thought it was a error as I never traded with the account but I got no reply.
 
Reply by Manager RF submitted May 13, 2020:
Dear Mzae Benson,

Please kindly note, the answer to this question was provided in the ticket 851638.

Regards,
RoboForex
Uk, United Kingdom,
Apr 27, 2020,
Registered user

Awful

Service use: Live

Length of use: 3-6 Months

XXX TERRIBLE BROKER STAY AWAY XXX

Very poor broker, actually more of a bucket shop or just plain scam. Claim I was stopped out of a position due to the bid/ask spread. False bonuses that increase leverage. 25 min stop difference from market highs & actual position liquidated. Poor customer service.
 
Reply by Manager RF submitted Apr 29, 2020:
Dear AndyB123,
Unfortunately, your comment contains no data to back up your claims, which is required for handling them. Please, write a ticket on this issue in your Members Area at https://my.roboforex.com/en/help/add-a-ticket/

Regards,
RoboForex
UK, United Kingdom,
Apr 26, 2020,
Registered user

So far a very good experience

Service use: Live

Length of use: 0-3 Months

I have been using RoboForex for just over a month and have had nothing but a great service. The only negative which isn't too.much if an issue is there not being an option to update your MT4 password from your account settings (unless I missed it), otherwise everything has been good for me, good trading conditions and depositing was easy.
 
Cape Town, South Africa,
Apr 17, 2020,
Registered user

Wiped out account

Service use: Live

Length of use: 0-3 Months

My account 22095336, I placed a sell order (2020.04.15) and my account was blown soon as the sell order went through. I placed sell, and when it finished loading my account was already blown. What happened there? Are there hidden fees/commissions or just another scam!! And this was first time trading with these guys.
 
Reply by Manager RF submitted Apr 20, 2020:
Dear K.U.D,
RoboForex does not charge or apply any hidden fees. Please, write a ticket on this issue in your Members Area at https://my.roboforex.com/en/help/add-a-ticket/

Regards,
RoboForex
paul,
Essex, United Kingdom,
Apr 17, 2020,
Guest

Fund disappeared

Service use: Live

Length of use: 6-12 Months

Can you investigate the matter why my fund in account number: 5287477 & 5287474 have been disappeared after few months of inactivity ASAP. Very concerning.
 
Reply by Manager RF submitted Apr 20, 2020:
Dear paul,
Please, write a ticket on this issue in your Members Area at https://my.roboforex.com/en/help/add-a-ticket/

Regards,
RoboForex
Cairo, Egypt,
Apr 14, 2020,
Registered user

Close account

Service use: Live

Length of use: 6-12 Months

My account has been closed and I did not know the reason why I opened the Avlet account yesterday, and after that the account was closed directly, so please help me and solve the problem and open the account again.
 
Reply by Manager RF submitted Apr 16, 2020:
Dear Sameh Saad,
Please kindly note, the answer to this question was provided in the ticket 844564.

Regards,
RoboForex
Mo,
London, United Kingdom,
Apr 10, 2020,
Guest

Awful Spreads on EURUSD

Service use: Live

Length of use: over 1 Year

Awful awful awful spreads. The broker will do anything to ensure you hit stop loss. They PAD with the Spreads a lot! Warning stay away.
 
Reply by Manager RF submitted Apr 15, 2020:
Dear Mo,
Please contact the support services from your account via ticket with the detailed questions that you've on your mind.

Regards,
RoboForex
vienna, Austria,
Apr 3, 2020,
Registered user

Don't even think about think about it....

Service use: Live

Length of use: over 1 Year

Roboforex has been the worse all-round user experience I have has thus far and I come from Johannesburg South Africa where service delivery is non-existent, daily loadshedding and black economic development is a real thing. These people make Jacob Zuma and the ANC look like Jesus.
 
Reply by Manager RF submitted Apr 6, 2020:
Dear jacot.
Your message contains no data, which is required for a closer study. In case of any complaints against our Company’s operations and activities, contact our Live Support in any way that is convenient for you (email to info@roboforex.com, write a ticket in your Members Area or via by phone).

Regards,
RoboForex
pretoria, South Africa,
Mar 30, 2020,
Registered user

bad

Service use: Live

Length of use: 0-3 Months

i tried withdrawing with my visa credit card on roboforex now it has cancelled my withdrawal and it say failed, so my balance is now less. you guys are scammers
 
Reply by Manager RF submitted Apr 2, 2020:
Dear aceroyalsa.
Your message contains no data, which is required for a closer study.
Please, on this issue contact our Payments Department by writing a ticket in your Members Area at https://my.roboforex.com/en/help/add-a-ticket/

Regards,
RoboForex
Istanbul, Turkey,
Mar 19, 2020,
Registered user

Help for withdrawals

Service use: Live

Length of use: 3-6 Months

224/5000
request ID 7454702. I have been waiting for my withdrawal request since last night. I reported it to be urgent. Nobody makes a comeback. What's going on? Why is my withdrawal request not fulfilled? Please help me.
  1 trader has found this review helpful
Reply by Manager RF submitted Mar 23, 2020:
Dear zihni.

Please, on this issue contact our Payments Department by writing a ticket in your Members Area at https://my.roboforex.com/en/help/add-a-ticket/

Regards,
RoboForex

bari, Italy,
Mar 19, 2020,
Registered user

Transfer deposit 2000 € not arrived on account 5013193

Service use: Live

Length of use: over 1 Year

I made a transfer on 13 03 2020, of 2000 € to my account 5013193 ... I opened 3 tickets with the image of the transfer, to date nothing has arrived and no one has answered me ... bad image of the company up to this moment . I will update the situation day after day ..

Mar 18, 2020 - 2 Stars I deposited € 2000 by bank transfer and still have not arrived, very slow assistance, I have sent proof of payment with ticket, but they still cannot resolve ... my account is 5013193 pro standard 2 ...

Reply by Manager RF submitted Mar 20, 2020 Dear Maurizio77

Money received and funds have been added into your account.

In case you still have questions on the issue, write another ticket.



Regards,

RoboForex
 

Frequently Asked Questions

Is Roboforex a good broker?

Unbiased traders reviews on ForexPeaceArmy is the best way to answer if RoboForex is a good broker. https://www.forexpeacearmy.com/forex-reviews/7374/roboforex-forex-brokers.

Please come back often as broker services are very dynamic and can improve or deteriorate rapidly.

Additionally, we'd recommend to check recent Robo Forex community discussions: https://www.forexpeacearmy.com/community/tags/roboforex.

How do I get Roboforex bonus?

RoboForex offers a welcome bonus. To receive this bonus:

  • Open an account. Bonus funds are available for cent and standard MT4/MT5-based accounts with USD or EUR as a base currency.
  • Verify your account. Pass the simple verification procedure of your identity, address, and phone number in your Members Area.
  • Deposit funds to your account. Deposit at least 10 USD to your account via a bank card.

Does RoboForex allow scalping?

RoboForex allows scalping as well as news trading and expert advisor trading.

Is RoboForex a market maker?

RoboForex combines 2 business models, market maker and Straight Through Processing (STP).

  • Market Maker model applies to all cent accounts. That is RoboForex Ltd serves as a market maker, i.e. the other party of the transaction. This is due to the terms of the liquidity provider, which does not allow transactions fewer than some specific volume.
  • STP models applies to all standard and ECN accounts. That is RoboForex applies the STP technology through a bridge connected to a liquidity provider. All transactions that exceed 0.01 lot (1,000 units) are sent to the bridge and then to the liquidity provider. RoboForex receives a part of the spread from each transaction.