Pepperstone reviews - Regulations, Platforms, Instruments & Ratings

3.542 • 379 REVIEWS
Updated: Mar 13, 2023

5 star review by javisman, Mexico

I've been trading with pepperstone for some time, maybe over a 1 year, and so far they've been a great broker in all matters. I don't have any complain so far. But what worries me a little, is the fact that my account was transferred, from Australia into another country, I didn't know it existed, Bahamas maybe or something like that. And I don't know how safe is that and it's implications. If Pepperstone could explain me, or us, a little what is this about, please, maybe I'll feel completely comfortable.

What is Pepperstone?

Pepperstone is a forex and Spread Betting broker operated by the Pepperstone Group of companies since 2010. This brand is regulated with FCA, ASIC, CySEC, BaFIN, SCB (Bahamas), CMA (Kenya), and DFSA (Dubai).

Pepperstone clients can choose between MT4, MT5 and cTrader platforms, all have mobile, desktop, and web versions. cTrader is also integrated with TradingView charts and the social trading network. Pepperstone's copy trading array includes MirorTrader, RoboX and myFxbook for MetaTrader as well as DupliTrade for cTrader.

All trading styles, scalping, hedging, algorithmic trading, and news spike trading are supported by Pepperstone. Listed investment instruments include over 1200 CFD on Forex, Indices, Stocks, Commodities, ETFs, Cryptocurrencies, and Currency Indices. Demo virtual trading accounts are available.

Pepperstone broker perks include Smart Trader Tools addon for MetaTrader, Autochartist, and Delkos. Market research is provided by in-house team and includes both technical and fundamental analysis in written and video formant. Pepperstone also has an impressive array of pre-recorded educational content for beginners and advanced traders.

Please read Pepperstone Reviews below and share live trading experiences with this broker.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 400:1
Minimum to Open Live: $200
Established: 2010
Address: Level 16, Tower One, 727 Collins Street, Melbourne, VIC, Australia, 3008
Contact:, +61 3 9020 0155
Regional offices:
Regulators: ASIC #414530, SCB #SIA-F217, CySEC #388/20, BaFIN #151148, CMA (Kenya) #128, DFSA #F004356, FCA #684312
Prohibited countries: Show all >>
Trading platforms: MT4, MT5, cTrader, DupliTrade, TradingView
Web Trading: ✅ Yes
Mobile Trading: ✅ Yes

Trading Instruments

Currencies: (60+)
Cryptocurrencies: (20+) Bitcoin, Litecoin, Ethereum
CFD: (1200+) Gold, Silver, Other Precious Metals, Stocks, Stock Indexes, Oil, Other Commodities, ETF

Trading Conditions

EAs/Robots: ✅ Yes
News Trading: ✅ Yes
Scalping: ✅ Yes

Managed Accounts & Social Trading

MAM: ✅ Yes
PAMM: ✅ Yes
Copy Trading: ✅ Yes
Deposit Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, BPAY, Local Bank Transfers, M-Pesa, Neteller, PayPal, Poli, Skrill, UnionPay
Withdrawal Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, BPAY, Local Bank Transfers, M-Pesa, Neteller, PayPal, Poli, Skrill, UnionPay
3.542 • 379 REVIEWS

Traders Reviews

Nairobi, Kenya,
Nov 16, 2022,
Registered user

not good

Service use: Live Length of use: 0-3 Months
i have money in my pepperstone account right now and i cannot withdraw the money they say i should add more
1 trader has found this review helpful
Reply by Martin submitted Nov 22, 2022:
Hello brand254, we are sorry to hear about your unpleasant experience with withdrawing your money. Our client service support team is happy to help you sort it out. Please kindly email us at or join us on live chats. Thank you.
HCM, Viet Nam,
Oct 13, 2022,
Registered user

Order filled the price point never have on chart

Service use: Live Length of use: over 1 Year
Lowest price on gold at 15:30 13/10/2022 is 1653.41, my order filled at 1651.12 and SL filled at 1661.46, both price point never happen on chart. Hair cut my account over 1k$, unacceptable. Using over many year and this is the point i say good bye for good to this broker
1 trader has found this review helpful
Reply by Martin submitted Oct 19, 2022:
Hi! Thanks for taking the time to leave your feedback, and we are sorry to hear you've had a bad experience with us.
Please note that we will be more than glad to check this for you further, we may open a full investigation to check this, please contact us via email at, and we will check this for you as soon as possible.
Rabat, Morocco,
Jul 14, 2022,
Registered user


Service use: Live Length of use: over 1 Year
Pepperstone is an overall good broker or so it seem so , because while they may look clean they actually use some very nasty tricks to make sure you will never win, i myself never caught them until i had a conclusive proof, that i like to share with you today , so that you will not get scammed like i did.

Everyone knows that trading news is one of the best ways to trade , so on the 08/07/2022 (dd/mm/yyyy) i was waiting for the nfp news to trade them , usually i set two pending orders one buy and one sell and i make sure to have quite big distance between them to make sure that i don't get slipped , and so i did , i opened a buy pending order in Gold at a price of 1743.95 and a sell pending order at 1738.20 few minutes before the news that were set to be released at 13h30 (GMT+1), once the news released i was shocked to see that my buy pending order not ony was opened but it was opened at a price of 1753.72 which one could say that's good news your trade will be wining , sad to say it was not , even more in less than one second the trade was losing 255 euros and opening the other sell order which was also losing 10 euros , which end up blowing my account away. usually i don't think much of it but this time i was watching another guy trading that same asset on a different broker live and his price went directly down , so it got me thinking and i went and start comparing the candles of different brokers with pepperstone , and pepperstone was the only one who had such candle , it's sad that i can not post an image here but you can actually check it yourself

if you check the price action on that specific date at that specific time you can see that a broker such as OANDA

never had a candle with a buy wick so tall , on the other hand pepperstone

candle was all over the place in matter of fact no trader could have won on that specific time.

I contacted them and explain to them , that they need to refund me because the price never reached my pending order and that on a normal scenario ony the sell pending order should have opened , and i only got a response of that you were slipped , i mean which slippage can go 1000 points , even the best traders can not wish to make such pips.

So my advice keep your money away from them because they will steal them , in front of your own eyes and you can do nothing about it
Reply by Martin submitted Jul 22, 2022:
Hi! Thanks for taking the time to leave your feedback and we are sorry to hear you've had a bad experience with us. Please note that we receive pricing and spread from our liquidity providers, Pepperstone doesn’t arbitrarily change this pricing. Please contact us back by replying the email we sent you so we can look into this for you. Thank you!

Pepperstone Support.
saudi arabia, Saudi Arabia,
Jul 12, 2022,
Registered user

good broker

Service use: Live Length of use: over 1 Year
I had a good experience with this broker except that they closed my account because they stopped dealing with clients from my country according to what they said .
Reply by Martin submitted Jul 22, 2022:
Hi Ibrahim! Thank you your feedback. Kindly contact our Support team at, or join us on live chat via this link so that we can assist you further and also to double check we don't provide trading accounts in your region. Thank you!

Pepperstone Support.
johannesburg, South Africa,
Jun 30, 2022,
Registered user

Cant withdraw BUT gladly accepted my deposit!!

Service use: Live Length of use: 3-6 Months
Here is my email to their "support" team - sent 28 June 2022 and still no reply

Good day,

I do have an account with you.

I'm based in South Africa and originally did a transfer into my trading account via my Mastercard.

When I had a look under the withdraw options it indicated that the only option was bank wire transfer and Neteller (we are not allowed Neteller accounts in SA).

I then spoke with an agent on the website chat who said withdraws to my card are blocked because of the region I'm in.
(Should Pepperstone accept deposits via this method knowing that withdraws are blocked? That future withdraws are blocked too!! What will regulating bodies have to say about this? I feel scammed!!).

I would have to make a deposit via Paypal and then withdraw.

I then made a small deposit via my Paypal account. Assuming I'm verifying that the Paypal account is mine.

Now the Pepperstone website indicates that I can only withdraw the amount I deposited via Paypal and not the full amount in my account.

What does that help?

Please assist in providing ways for me to withdraw free of charge and close my Pepperstone account. As this is the impression that you created when I made the deposit.

I will not hesitate to get the regulating bodies involved and also websites like forexpeacearmy etc. I am highly annoyed.

Kevin Strydom
1 trader has found this review helpful
Reply by Martin submitted Jun 30, 2022:
Hi Kevin, we are sorry to hear about your experience. Could you please contact our support team at in order to assist you in this regard?

If you prefer you may also contact us on live chat or Whatsapp through our website here:

The Pepperstone team
Gujarat, India,
Jun 15, 2022,
Registered user

Finaly Lot of comunication with them I have recived my funds

Service use: Live Length of use: 0-3 Months
I have received my funds with a lot of effort in email communication
Finally I have received my money.

Apr 23, 2022 - 1 Star I am very very disappointed with their withdrawal services

When I asked to live chat agent they told me they charge only $3 per transection fees so I will receive $9997 for $10000 withdrawals But For a withdrawal of $108000 USD in USDt and I Received only 101813.9 USDt only they charge $6186.1 for process my withdrawal

The next day again I made another $40000 withdrawal and got only $37897 they made a charge of $2102 
I didn't see this much of a charge in any broker

I raised ticket to support they given me replay below

"Thank you for your reply.
Your withdrawal of USD has been converted to USDT at the live conversion rate. This rate is subject to fluctuations as it is a live conversion.
We can see that your previous withdrawals were converted from USD to USDT at the conversion rate of 1.0608.
Any discrepancy in the amount sent by Pepperstone and the amount received in your USDT blockchain wallet address may be due to blockchain transfer fees which are out of Pepperstone's control and we do not receive the fee income from these charges.
If you have any further questions, please let us know.
Thank you for your understanding.

Pepperstone Accounts"

Conversion rate they mentioned never happen since USDt inception

Reply by Martin submitted May 5, 2022 Hi there,

Thank you for your feedback and we are sorry to hear that your experience with Pepperstone was not a positive one.

Please be advised that we are looking into your case and will be updating you soon via email.

Thank you for your patience.
1 trader has found this review helpful
Reply by Martin submitted Jun 30, 2022:
Thank you for taking the time to share your experience with us. I’m sorry to hear your experience was not what you expected, but we can check it for you, could you connect us on our available support channels email via or via online chat on our website?
Laayoune city, Morocco,
May 12, 2022,
Registered user

Fraud away with your money ASAP!!!

Service use: Live Length of use: 0-3 Months
I opened an account with pepperstone.
Before my account was verified i did a stupid move and that is funding my account...once i funded my account with 100 usd tge2y kept refusing the documents i uploaded so many times & when i asked them to give me back my money which is my legitimate right since they refused to verifyy account they never replied....irony when i submitted the same documents in another broker they verified my account in a matter of hours LOL!!! SO STAY AWAY FROM PEPPERSTONE...THEY STILL OWE ME 100 BUCKS
3 traders have found this review helpful
Reply by Martin submitted Jun 3, 2022:
We are sorry to hear about your recent experience with Pepperstone and we can definitely check it out for you.

Could you please contact our Support team at, or join us on live chat in order to speak to one of our agents?

We are looking forward to hearing from you,

The Pepperstone team
Chihuahua, Mexico,
Apr 18, 2022,


Service use: Live Length of use: 3-6 Months
I tried to deposit. also I dont know how many stars to drop. I have not enough experience with them.

the available ways are paypal, neteller, skrill, and credit card and others....

but when I tried to deposit using neteller they freezed my money,

its very clearly a scam, as well with skrill.
N perhaps paysafecard, its of course not safe in my case...

anyone would think they are clearly a scam! and thats what they say... I lost ABOUT 60 usd OF money there.


pepperstone is suspicious!


1 trader has found this review helpful
Reply by Martin submitted Apr 20, 2022:
Hello Cami, thank you for your review. Pepperstone is a licensed and regulated broker that operates globally.

We are sorry to hear about your recent experience with Pepperstone and we would like to further investigate this case for you.

Could you please contact our Support team at, or join us on live chat in order to speak to one of our agents?

We are looking forward to hearing from you,
The Pepperstone team
Russia, Russian Federation,
Apr 11, 2022,
Registered user

Service use: Live Length of use: 6-12 Months
I wrote the customer service on email asking them to process a broker to broker transfer out of my pepperstone and they agreed. They asked me to send them the confirmation document from my other broker. When I attached the document a different agent replied to my email saying that they don't process broker to broker transfers. My funds are now stuck at pepperstone because I can not withdraw to my bank account which has been hit by sanctions. The only way is to transfer the funds to my account in a different ASIC regulated broker where I can transact in crypto.

Just the other day, I talked to the online agent and they assured me that they would never close my positions without my authorization( Assuming I have enough margin). Barely two weeks were over and they closed my positions without a warning citing random clauses in their contract. I am utterly disappointed with there customer treatment. I wouldn't recommend anyone to trade with Pepperstone.
3 traders have found this review helpful
Reply by Martin submitted Apr 14, 2022:
Hi There, Thank you for your review. Could you please help contact us back at so we could investigate further?
Malaysia, Malaysia,
Feb 7, 2022,
Registered user

Pepperstone: manipulating spread 50pips on EURSGD

Service use: Live Length of use: over 1 Year
I know there is spread widening at rollover periods.

It's acceptable as the spread widening below 200 points but a whooping over 500 points spread widening in just a tick is can't acceptable.
1 trader has found this review helpful
Reply by Martin submitted Mar 6, 2022:
Hi Johnny88, Thank you for taking the time to provide us with your feedback. We are glad to hear that the matter has already been resolved for you. If you still have any questions or require further assistance, please contact us back at
Pepperstone team
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Frequently Asked Questions

Is Pepperstone a good broker?

What is the minimum deposit for Pepperstone?

Pepperstone requires a minimum deposit of $200 to open a live account.

Does pepperstone allow scalping?

Pepperstone does allow scalping.

Pepperstone also allows news trading, hedging, EAs, and Algos.

How do you withdraw from pepperstone?

To withdraw funds from Pepperstone
  • login to the secure client area
  • go to the Funds tab and then look for the Withdraw tab
  • once you are there, all currently available withdrawal options will be displayed

How do I open a Pepperstone account?

Opening a live account at Pepperstone is a very simple process that should take less than 10 minutes.

Documents are usually inspected and approved in under 8 hours.

Click here to start the application>>

Is Pepperstone a regulated broker? Is Pepperstone legit?

Pepperstone is regulated with 7 countries:
  • UK Financial Conduct Authority (FCA) with license 684312,
  • Australian Securities and Investments Commission (ASIC) with license 414530,
  • Cyprus Securities and Exchange Commission (CySEC) with license 388/20,
  • Securities Commission of the Bahamas (SCB) with license SIA-F217,
  • Germany Federal Financial Supervisory Authority (BaFIN) with license151148,
  • Kenya Capital Markets Authority (CMA) with license 128,
  • United Arab Emirates Dubai Financial Service Authority (DFSA) with license F004356.

Does Pepperstone allow hedging?

Pepperstone allows hedging. Pepperstone also allows scalping, news trading, EAs, and algos.

How long does Pepperstone withdrawal take?

Withdrawals from Pepperstone are usually received within 5 business days.

If there is a delay, you can contact for assistance.

How does Pepperstone change leverage?

To change leverage on one of your Pepperstone trading accounts
  • first login to the secure client area.
  • then go to the account section.
  • click the pen icon for the account you are changing the leverage on.
You can chose anywhere from 1:1 up to the maximum permitted for your account type. Note that leverage changes are usually applied within 1 business day and may affect your open trades.

Does Pepperstone have nas100?

Pepperstone does have the NAS100 Index (also knows as the NASDAQ 100) CFD available to trade.

Pepperstone also offers a number of other Index CFDs, including AUS200, US500, UK100, and GER30.