Pepperstone reviews - Regulations, Platforms, Instruments & Ratings

I have been with Pepperstone since May 2021 and I have no complaints so far. I have had a few issues but they were related to my mistakes and Pepperstone quickly helped me troubleshoot the issues.

The 5PM ET rollover spread is similar to most brokers I have tried and even though they are wide and I have been stopped out many times it is just a part of trading we all have to understand that liquidity is low for approximately an hour each day so remember to widen your stop loss during that hour or risk being stopped out. Outside that one hour the spreads are tight unless there is a major financial news release which can widen the spread gap but that is expected with trading.

I am on the MT4 platform and the positions I enter trigger quickly with no missed quotes.

Depositing money is easy and there are numerous ways to fund instantly so no complaints there.

Withdrawal of funds is one thing I can't review yet as i am using the account to grow not an income. I don't foresee this being an issue as it is under ASIC and the funds are segregated.

The additional education provided by Pepperstone meets my expectations. I love Chris Weston's daily e-mails which gives me a good perspective what to look out for in the near and long term.

I love the fact that you get personalised service from one of Pepperstones trading specialist. If I ever have an issue I have the trading specialist direct line to discuss any issues I encounter and if he can't help me he will do all the hard work chasing up the correct department to resolve my issues.

All in all I'm extremely happy with Pepperstone. A few more instruments would be nice on MT4 but I believe MT4 has a limitation when it comes to the number of instruments so maybe out of Pepperstones control. I do understand MT5 has less limitations but a number of my indicators and scripts aren't coded for MT5 so I'm limited to MT4.

I have received my funds with a lot of effort in email communication
Finally I have received my money.

Apr 23, 2022 - 1 Star I am very very disappointed with their withdrawal services

When I asked to live chat agent they told me they charge only $3 per transection fees so I will receive $9997 for $10000 withdrawals But For a withdrawal of $108000 USD in USDt and I Received only 101813.9 USDt only they charge $6186.1 for process my withdrawal

The next day again I made another $40000 withdrawal and got only $37897 they made a charge of $2102 
I didn't see this much of a charge in any broker

I raised ticket to support they given me replay below

"Thank you for your reply.
Your withdrawal of USD has been converted to USDT at the live conversion rate. This rate is subject to fluctuations as it is a live conversion.
We can see that your previous withdrawals were converted from USD to USDT at the conversion rate of 1.0608.
Any discrepancy in the amount sent by Pepperstone and the amount received in your USDT blockchain wallet address may be due to blockchain transfer fees which are out of Pepperstone's control and we do not receive the fee income from these charges.
If you have any further questions, please let us know.
Thank you for your understanding.

Sophie
Pepperstone Accounts"

Conversion rate they mentioned never happen since USDt inception

Reply by Martin submitted May 5, 2022 Hi there,

Thank you for your feedback and we are sorry to hear that your experience with Pepperstone was not a positive one.

Please be advised that we are looking into your case and will be updating you soon via email.

Thank you for your patience.

I used to think and even believe that Pepperstone is a good and trusted broker and I have been using them on-and-off since 2010. BUT, my last experiences with them a couple of months back or so has left me less than satisfied with how that broker has evolved through the years. Their Islamic account is not Islamic as they charge an "administration fee" if trades are left opened for a number of days after their "expiry dateline." Trade commissions are immediately deducted from my trading account balance.  Positive daily swaps are changed as negative daily swaps without reason other than blaming their liquid providers.  More small little thingsvhappen here and there, all of which go against their clients' best interests. All of this is very difficult to prove and so subtle that most of them will go without notice.
Long story short, Pepperstone is no longer the same Pepperstone I used to know and trust.  It has been removed from my list of trusted brokers and I strongly advise against using them as a broker.

On oct 5 I submitted a withdrawal request, the process was smooth from "Pending" status (on queue) until "Successful", only took 2x24 hours and then the funds arrived in my card. Cheers.

My account won 10% and Pepperstone sent an email to stop my Account.
"As I can see you have been informed via email that we are no longer willing to offer our services to you. Your account has been closed as per our discretion as you do not suit our risk appetite. Risk appetite is the level of risk that an organization is prepared to accept in pursuit of its objectives. In this case your trading and account is determined to be outside of it and for that reason we have decided to close it."