AxiTrader is a forex broker founded in 2007. It is regulated by ASIC (Australia), FCA (UK) the FSA (St Vincent and Grenadines), DFSA (UAE), and a member of the non-government Financial Commission. Insurance up to $1 million by Lloyd’s is available for the accounts larger than $20,000.
AxiTrader offers over 130 CFD instruments across Forex, Stocks, Indices, Commodities, Precious Metals, and Cryptocurrency categories.
MetaTrader 4 is the sole platform available. AxiTrader is partnered with the PsyQuation analytics platform and AutoTrade app by MyFxBook.
Please read AxiTrader Reviews below and share live trading experiences with this broker.
|Minimum Trade Size:||0.01|
|Minimum to Open Live:||$1|
|Address:||Level 13, 73 Miller Street, North Sydney, 2060, Australia|
|Regulators:||ASIC #AFSL number 318232, SVGFSA #25417 BC 2019, DFSA #Category 4 license with a 'Retail' endorsement, FCA #509746|
|Trading platforms:||MT4, PsyQuation|
|Web Trading:||✅ Yes|
|Mobile Trading:||✅ Yes|
|Cryptocurrencies:||(5+) Bitcoin, Litecoin, Ethereum|
|CFD:||(15+) Gold, Silver, Stock Indexes, Oil, Other Commodities|
|News Trading:||✅ Yes|
|Deposit Methods:||Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, BPAY, GlobalCollect, JCB, Maestro, Neteller, Ngan Luong, Payment Asia, Poli, Skrill, UnionPay|
|Withdrawal Methods:||Bank Wire (BankTransfer/SWIFT), BPAY, GlobalCollect, Neteller, Ngan Luong, Payment Asia, Poli, Skrill, UnionPay|
AxiTrader Most Helpful Customer Reviews
I can’t withdraw from Axi
Jan 18, 2022 - 5 Stars I have been using Axi for a few months now and everything is right, from their costs and trading performance is one of the best among the top brokers. Besides having Australia's Asic, they have the UK's FCA, so they are well regulated.
I saw that they accept cryptocurrency deposits and withdrawals, but I haven't used this method with them yet. At the time I deposited, the profits had to be withdrawn by a bank account and not by crypto too, so I decided to do it by bank transfer.
Reply by Axi submitted Jan 21, 2022 Hi Ildospag, thank you for the awesome review. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.
You may email it to us at firstname.lastname@example.org
We understand your frustration and and we sincerely apologize for the wait. Our Client Services team is currently doing an investigation regarding this matter and will reach out to you to provide you with an update. Please be assured that we are doing our best to resolve this issue.
We strive to provide excellent service and understand that our communications can be improved.
Thank you for your understanding.
An exceptional broker in all respects!
1) Fast execution speeds with zero lags.
2) Awesome customer service and prompt email support services.
3) Competitive spreads (eventhough they can improve on Crypto as other brokers are doing currently) and upto 1:500 leverage.
4) Instant deposits and withdrawals without a single default till date (I just received today my withdrawal via international bank transfer within 12 hours).
5) Zero manipulation in prices.
6) A truly reliable and honest broker whom you can trust with your hard earned money.
7) Many free tools to help traders with their trading like Psyquation, Autochartist and many more that other brokers don't provide.
8) A simple and easy to use members area with no bs like other brokers do.
I hope to be their client permanently and looking forward to a wonderful relationship in the future as well. Thanks to everyone at Axitrader for doing a terrific job and may you win more awards and laurels in the near future as well.
Used to be a good broker, now it is going down so bad.
first of all, the live chat has been responding so bad. one chat, then another 10 mins another chat... seems like they are under resource.
Secondly, most of the live chat person doesn't know what they are talking about.... there are some changes according to ASIC but they hardly can answer anything.
Thirdly, Their AML process for funding are totally bad. i got my card cancelled due to fraud, but they don't accept that reason and keep insisting to ad/ refund into the cancelled card.... i have explained the situation, and yet they dont seem to care and keep telling me to use the card.... i just dont uderstand why changing one card to another card can be this difficult, even using the same name.
For new trader, better stay away from this broker.... it has lost its mojo....
Thank you for taking the time to leave us a review. We're sorry we couldn't meet your expectations.
If you could provide us with the following information, so we can investigate this promptly and accurately, and figure out the best way forward:
- Name on the account
- Email address on the account
You may send a direct message via our Facebook Page https://www.facebook.com/axi or email us at email@example.com
Who is running Axi.com? Poor customer service/ UK Compliance service Pt 4
They acknowledged that there was an issue with internal systems.
Apr 28, 2021 - 1 Star Axi's latest response makes no sense whatsover. I am now coming to the unfortunate opinion that Axi.com are game playing or are undertaking image management.
Again anybody viewing Axi’s latest response would be given the impression that they were taking my matter seriously and that this would lead to better customer treatment and that they simply would make good on their payment. However they are now supposedly suggesting that there are issues with email addresses. I have been with Axi for over a year and there have been no problems with email addresses prior to this issue and there are absolutely none now.
My previous post itself stated that an email was sent by their Compliance Team (16th April 2021), again asking me for the same details that I had already previously provided on the 1st April 2021. Although frustrated, I again I dutifully provided and resent these on the same day - 16th April 2021 (by reply email...). Since this point (12 days later and counting), I have been ignored and Axi's confirmed and promised payment has still not been paid. I have even sent further chasers to the Compliance Team and my acount manager for them to action the payment. Sadly these again have been ignored. I have all the emails to verify this.
Anybody can see it is not necessary for the UK Compliance Team & the Account Manager to reach out to me - all I need them to do is simply pay me as Axi.com confirmed and promised on 1st April 2021. It really is as simple as that.
I have now been waiting 27 days for this promised payment. I will keep you updated.
Apr 26, 2021 - 1 Star Axi.com's website states that they have excellent customer service objectives.
As stated previously, my on-going issue relates to the non -payment of a promised payment that was confirmed by Axi.com on the 1st April 2021 to address a service issue that occurred on the 7th March 2021.
• In the first two weeks since this promise, I have received no payment whatsoever.
• I have sent a number of emails to the UK Compliance Team to chase and get this payment actioned. These have simply been ignored.
• I also contacted firstname.lastname@example.org to request the CEO's work email address in order to escalate and to report the poor service but they refused to give me this - stating that it was customer policy.
• After much effort, I acquired these from another source and wrote to the CEO Rajesh Yohannan but received no response.
From Axi.com’s response to my previous review I was greatly encouraged to see their apparent statement of intent to improve my negative experience with them. Where they had previously failed, I was cautiously hopeful that the UK Compliance Team would now stop ignoring me and reach out to me and simply pay me as they had first confirmed and promised on 1st April 2021. At the time of my previous review I had been waiting 14 days for this promised payment. I had sent numerous emails including to the CEO without response and action.
Anybody viewing Axi’s response would be given the impression that they were taking my matter seriously and that this would lead to better customer treatment and that they simply would make good on their payment.
Sadly my fears were realised. Nothing has changed whatsover…despite Axi’s apparent warm words of response. I still remain without the promised and confirmed payment. I did receive two emails following my review. I am unsure if Axi.com are game playing as both asked me for the same details that I had already previously answered on the 1st April 2021. Even though extremely frustrated, I dutifully re-sent my response but since sending this to the UK Compliance Team on the same day as their request I have again since been ignored, heard nothing and still not received my payment.
I have again wrote to Rajesh Yohannan CEO and Louis Cooper CCO, and yet again at this present time I remain ignored and the promised payment has still not been actioned.
I have now been waiting 25 days for this promised payment. My customer service experience is simply worsening. This review reflects this. I am sure that this episode will give you or any new prospective client who is considering joining Axitrader or Axi.com to trade an idea of how customer service issues are dealt with.
Again, I will keep you updated.
Apr 15, 2021 - 1 Star The Axi website has statements relating to excellent client experience objectives.
In contrast, since joining, I have experienced a number of service issues and again like many others have stated here and elsewhere, encountered rudeness and poor customer service. I will not digress on this at this time.
This review relates to my current experience that I detail below. This follows correspondence in which Axi's UK Compliance team wrote to me on the 1st April 2021 to confirm and promise payment to address a service issue I experienced on 7th March 2021 that led to my stop loss being hit... Given this promise what could go wrong you may ask?
My issue relates to subsequent non payment of this promised payment that was confirmed on the 1st April 2021 In the two weeks since this promise, I have received no payment whatsoever. I have sent a number of emails to the Compliance Team to chase and get this payment actioned. I have simply been ignored. I find this incredible! With nowhere else to turn, I contacted email@example.com to request the CEO's work email address in order to escalate and to report the poor service but they refused to give me this - stating that it was customer policy.
However I have now managed to acquire these details and I have wrote to Rajesh Yohannan CEO and Louis Cooper CCO 2 days ago, and yet again at this present time I remain ignored and the promised payment has still not been actioned.
I am sure anybody will agree that this promised payment is a simplistic matter to action. I find it astonishing to be promised a payment to resolve a serious customer issue then to fail to pay this and then to completely ignore me actually compounds the matter significantly. I am speechless. I am sure that this episode will give you or any new prospective client who is considering joining Axitrader or Axi.com to trade an idea of how customer service issues are dealt with.
As I say, I have wrote to the CEO & CCO and not recieved a response. I did expect a swift response and the matter being dealt with instantly by them given their stated values from the website. E.g.
“I value data and digitalisation, but I believe that genuine conversations and listening to what customers really want are the secrets behind building a great brand.” Louis Cooper
I do hope I will receive my promised payment swiftly. I will keep you updated.
Reply by Axi submitted Apr 16, 2021 Hi Traderbeware,
Thank you for bringing this to our attention. At Axi, we value our customer feedback very highly and we are sorry to hear that you had a negative experience with us.
We have notified our Compliance Team and they will reach out to you shortly.
In the meantime, if you have any additional questions, please email us at firstname.lastname@example.org or send a direct message via our Facebook Page www.facebook.com/axi
Reply by Axi submitted Apr 27, 2021 Hi Traderbeware,
Thank you for your patience. We're sorry for the inconvenience. We have already escalated this issue to our compliance team and they sent you an email to resolve this matter.
To verify if they received and replied to the correct email, may we ask you to please send us a private message on our Facebook page ( https://www.facebook.com/axi ) with the email address that you used to contact our compliance team.
We will also arrange for your account manager to give you a call and coordinate with us.
Reply by Axi submitted May 5, 2021 Hi Traderbeware,
Please note we are still awaiting your confirmation and acceptance of the offer that our compliance team sent to you via email.
Please confirm you accept by replying to their email.
Thank you for your patience on this matter. We are glad that your concern has been resolved.
Once again, we apologize for any inconvenience caused.
Recent User Reviews of AxiTrader
axi.com not pay withdrawal client $7000 usd
hello all traders around the world, immediately withdraw money you which there axi.com, I want to inform you all, that axi.com did not pay the client's withdrawal of $7000 USD, the chronology of what happened was when I wanted to withdraw all the money me $7000 USD on 23 November 2023 which there in axi.com and after I requested a withdrawal, my account was immediately frozen and my withdrawal was immediately canceled and after two days later my account was immediately closed and my withdrawal was not paid $7000 USD, and I kept sending them emails to ask about I a withdrawal but they didn't answer, so in essence axi.com doesn't want to pay my withdrawal of $7000 USD, so I want to invite all of you traders who are clients at axi.com to immediately withdraw all your money at axi com if later my withdrawal of 7000 USD until Wednesday 29 November 2023 is not pay either by axi.com, immediately take money you all if you don't want to lose your money forever, and I will update about my withdrawal of 7000 USD until 29 November 2023 whether my withdrawal will be paid or not and I will inform all of you on November 29 2023 to update the latest news its, if later on 29 November 2023 my withdrawal is not paid, immediately on that day withdraw all your money from axi.com before you lose your money forever because if my withdrawal is not in pay in by axi.com then all your money also will definitely not be in pay forever by axi.com, and if you want to ask me for proof if my withdrawal is not paid, please send me an email to email.
okay wait for an update from me on 29 November 2023 regarding my withdrawal, if later it is not in pay also by axi.com, immediately withdraw all your money , if you don't want to lose your money forever at axi.com
THIS SCREENSHOT MY ACCOUNT :
If you have any additional concerns or queries, please feel free to continue the conversation with our team through email. We are here to help.
Thank you for your cooperation.
UPDATE ACCOUNT : 6037888 , WITHDRAWAL HAVE BEEN TRANSFER TO MY BANK ACCOUNT
Thank you axi.com
Nov 16, 2023 - 1 Star account in axi.com : 6037888
hello, I want to inform you all that axi.com did not pay the withdrawal client $4219 USD. it started with me wanting to withdraw my funds amounting to $4219 USD to my bank account, but after waiting 2 days, my withdrawal was canceled by axi.com. finally I sent an email to axi.com to ask about my withdrawal problem but there was no answer to process my withdrawal. in the end axi.com didn't want to pay my withdrawal of $4219 USD and froze my funds, and I want to invite all axi.com clients to withdraw all your funds as soon as possible from axi.com.
I will update you all whether my withdrawal will be paid by axi.com or not, if not, withdraw you funds all of them on axi.com before your funds are lost forever on axi.com
Now issue raise on 9 august 2023 when I want withdrawal there is only option available of bank which I never use before for deposit or withdrawal.
Upon generate a ticket on customer support they give me time 24 hours after contact on 10 august there customer service inform me that it is not possible to withdrawal from Skrill you have bound to use bank account which I never used before.
They are giving me lame excuses that our team working on that intially they said it take 24 hours to resolve your issue now they blame each other.
Such a shame full act and policy.please don't work with broker it is scam now
Previously it's doing good now it's worts.
Forexpeace army I need your help please guide me what I do now
We apologize that you had this experience. Could you please try logging out of your account, clearing your cache and cookies, and then logging in again? If you continue to encounter the same issue, please email us at email@example.com and our team will promptly assist you.
Thank you for your patience and cooperation. We're here to assist you every step of the way.
The Axi Team
Bad experience with the company and the broker
To help us better understand the situation, could you please send us an email at firstname.lastname@example.org with your Axi Account details and any additional information about the fees you mentioned?
Thank you for your understanding and we hope to hear from you soon.
Adjustments my trading
In order for us to investigate this matter, please provide us with your full name, registered email address, account number, and the details of your concern. We'll take this on board and get back to you once we get an update.
You may email it to us at email@example.com
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Frequently Asked Questions
Is AxiTrader a good broker?
Unbiased traders reviews on ForexPeaceArmy is the best way to answer if AxiTrader is a good broker. https://www.forexpeacearmy.com/forex-reviews/7534/axitrader.com.
Please come back often as broker services are very dynamic and can improve or deteriorate rapidly.
Additionally, we'd recommend to check recent AxiTrader community discussions: https://www.forexpeacearmy.com/community/tags/axitrader/
What is the minimum deposit for AxiTrader?
AxiTrader doesn't have minimum deposit requirement for all available types of accounts.
Is AxiTrader regulated?
- AxiCorp Financial Services Pty Ltd (AxiCorp) is regulated by Australian Securities and Investments Commission (ASIC): AFSL number 318232
- AxiTrader Limited (AxiTrader) is regulated by Saint Vincent And Grenadines Financial Service Authority (SVGFS): 25417 BC 2019
- AxiTrader UK is regulated by United Kingdom Financial Conduct Authority (FCA): 509746
- AxiCorp Financial Services Pty Ltd (DIFC Branch) is regulated by Dubai Financial Services Authority (DFSA) under a Category 4 license with a 'Retail' endorsement and is not authorized to hold client assets or client money.
Is AxiTrader a market maker?
- Trading on AxiTrader Standard account, you only need to pay for the spread, which is the difference between the buy and sell price.
- Trading on AxiTrader PRO account, you will receive a reduced spread and a commission charge will occur based on the base currency of your trading account and the size of your trade.
Is AxiTrader an ECN broker?
AxiTrader PRO accounts have all ECN conditions. In other words, PRO account is an equivalent of ECN account.