AxiTrader Review

I can't withdraw, I've been trying for weeks, they always make up an excuse, ask for extracts, say to try to do it on the computer instead of the cell phone, they're fooling me.

Jan 18, 2022 - 5 Stars I have been using Axi for a few months now and everything is right, from their costs and trading performance is one of the best among the top brokers. Besides having Australia's Asic, they have the UK's FCA, so they are well regulated.

I saw that they accept cryptocurrency deposits and withdrawals, but I haven't used this method with them yet. At the time I deposited, the profits had to be withdrawn by a bank account and not by crypto too, so I decided to do it by bank transfer.

Reply by Axi submitted Jan 21, 2022 Hi Ildospag, thank you for the awesome review. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.

Cheers,
Erin

I have been a client of AxiTrader since 2010. They have recently introduced an "account inactivity fee" so I decided this was not for me, and decided to close my account. The fun begins. I sent in a request to the Service Team for help. They replied by asking for my Account Number. When I gave them the number they replied that there is no such account Number registered on their system. I checked and the Account Number was most definitely correct. I asked Axi to check their records again. They ignored this request. I tried to phone them on their 1800...... number and all I got was an answering message playing over and over again for more than an hour before I was finally disconnected. Since then I have sent them a totally new request for help and referred them to my previous request number. I duly received a message which was an exact copy of the very first message from them telling me that the Account Number I had given them does not appear on their system. All in all Axi have totally ignored all the information I had given them and they do not answer the telephone. To summarise, I found the customer service to be dismal and very slow and I would not be recommending this Broker mainly on the strength of my experience with their customer service - very poor.

I have been a live ECN account holder (#4184946) with Axitrader for almost a year now and comparatively with other brokers, I can say hands down that they are the most consistent, reliable and trustworthy forex broker in terms of the following:
1) Fast execution speeds with zero lags.
2) Awesome customer service and prompt email support services.
3) Competitive spreads (eventhough they can improve on Crypto as other brokers are doing currently) and upto 1:500 leverage.
4) Instant deposits and withdrawals without a single default till date (I just received today my withdrawal via international bank transfer within 12 hours).
5) Zero manipulation in prices.
6) A truly reliable and honest broker whom you can trust with your hard earned money.
7) Many free tools to help traders with their trading like Psyquation, Autochartist and many more that other brokers don't provide.
8) A simple and easy to use members area with no bs like other brokers do.
I hope to be their client permanently and looking forward to a wonderful relationship in the future as well. Thanks to everyone at Axitrader for doing a terrific job and may you win more awards and laurels in the near future as well.

Been Trading with Axi for about 5 years now. the service is going down so bad.
first of all, the live chat has been responding so bad. one chat, then another 10 mins another chat... seems like they are under resource.
Secondly, most of the live chat person doesn't know what they are talking about.... there are some changes according to ASIC but they hardly can answer anything.
Thirdly, Their AML process for funding are totally bad. i got my card cancelled due to fraud, but they don't accept that reason and keep insisting to ad/ refund into the cancelled card.... i have explained the situation, and yet they dont seem to care and keep telling me to use the card.... i just dont uderstand why changing one card to another card can be this difficult, even using the same name.

Goodbye Axi....
For new trader, better stay away from this broker.... it has lost its mojo....

After waiting over 30 days, Axi have now paid me.

They acknowledged that there was an issue with internal systems.

Apr 28, 2021 - 1 Star Axi's latest response makes no sense whatsover. I am now coming to the unfortunate opinion that Axi.com are game playing or are undertaking image management.

Again anybody viewing Axi’s latest response would be given the impression that they were taking my matter seriously and that this would lead to better customer treatment and that they simply would make good on their payment. However they are now supposedly suggesting that there are issues with email addresses. I have been with Axi for over a year and there have been no problems with email addresses prior to this issue and there are absolutely none now.

My previous post itself stated that an email was sent by their Compliance Team (16th April 2021), again asking me for the same details that I had already previously provided on the 1st April 2021. Although frustrated, I again I dutifully provided and resent these on the same day - 16th April 2021 (by reply email...). Since this point (12 days later and counting), I have been ignored and Axi's confirmed and promised payment has still not been paid. I have even sent further chasers to the Compliance Team and my acount manager for them to action the payment. Sadly these again have been ignored. I have all the emails to verify this.

Anybody can see it is not necessary for the UK Compliance Team & the Account Manager to reach out to me - all I need them to do is simply pay me as Axi.com confirmed and promised on 1st April 2021. It really is as simple as that.

I have now been waiting 27 days for this promised payment. I will keep you updated.

Apr 26, 2021 - 1 Star Axi.com's website states that they have excellent customer service objectives.

As stated previously, my on-going issue relates to the non -payment of a promised payment that was confirmed by Axi.com on the 1st April 2021 to address a service issue that occurred on the 7th March 2021.

• In the first two weeks since this promise, I have received no payment whatsoever.
• I have sent a number of emails to the UK Compliance Team to chase and get this payment actioned. These have simply been ignored.
• I also contacted service@axi.com to request the CEO's work email address in order to escalate and to report the poor service but they refused to give me this - stating that it was customer policy.
• After much effort, I acquired these from another source and wrote to the CEO Rajesh Yohannan but received no response.

From Axi.com’s response to my previous review I was greatly encouraged to see their apparent statement of intent to improve my negative experience with them. Where they had previously failed, I was cautiously hopeful that the UK Compliance Team would now stop ignoring me and reach out to me and simply pay me as they had first confirmed and promised on 1st April 2021. At the time of my previous review I had been waiting 14 days for this promised payment. I had sent numerous emails including to the CEO without response and action.

Anybody viewing Axi’s response would be given the impression that they were taking my matter seriously and that this would lead to better customer treatment and that they simply would make good on their payment.

Sadly my fears were realised. Nothing has changed whatsover…despite Axi’s apparent warm words of response. I still remain without the promised and confirmed payment. I did receive two emails following my review. I am unsure if Axi.com are game playing as both asked me for the same details that I had already previously answered on the 1st April 2021. Even though extremely frustrated, I dutifully re-sent my response but since sending this to the UK Compliance Team on the same day as their request I have again since been ignored, heard nothing and still not received my payment.

I have again wrote to Rajesh Yohannan CEO and Louis Cooper CCO, and yet again at this present time I remain ignored and the promised payment has still not been actioned.

I have now been waiting 25 days for this promised payment. My customer service experience is simply worsening. This review reflects this. I am sure that this episode will give you or any new prospective client who is considering joining Axitrader or Axi.com to trade an idea of how customer service issues are dealt with.

Again, I will keep you updated.

Apr 15, 2021 - 1 Star The Axi website has statements relating to excellent client experience objectives.

In contrast, since joining, I have experienced a number of service issues and again like many others have stated here and elsewhere, encountered rudeness and poor customer service. I will not digress on this at this time.

This review relates to my current experience that I detail below. This follows correspondence in which Axi's UK Compliance team wrote to me on the 1st April 2021 to confirm and promise payment to address a service issue I experienced on 7th March 2021 that led to my stop loss being hit... Given this promise what could go wrong you may ask?

My issue relates to subsequent non payment of this promised payment that was confirmed on the 1st April 2021 In the two weeks since this promise, I have received no payment whatsoever. I have sent a number of emails to the Compliance Team to chase and get this payment actioned. I have simply been ignored. I find this incredible! With nowhere else to turn, I contacted service@axi.com to request the CEO's work email address in order to escalate and to report the poor service but they refused to give me this - stating that it was customer policy.

However I have now managed to acquire these details and I have wrote to Rajesh Yohannan CEO and Louis Cooper CCO 2 days ago, and yet again at this present time I remain ignored and the promised payment has still not been actioned.

I am sure anybody will agree that this promised payment is a simplistic matter to action. I find it astonishing to be promised a payment to resolve a serious customer issue then to fail to pay this and then to completely ignore me actually compounds the matter significantly. I am speechless. I am sure that this episode will give you or any new prospective client who is considering joining Axitrader or Axi.com to trade an idea of how customer service issues are dealt with.

As I say, I have wrote to the CEO & CCO and not recieved a response. I did expect a swift response and the matter being dealt with instantly by them given their stated values from the website. E.g.

“I value data and digitalisation, but I believe that genuine conversations and listening to what customers really want are the secrets behind building a great brand.” Louis Cooper

I do hope I will receive my promised payment swiftly. I will keep you updated.

Reply by Axi submitted Apr 16, 2021 Hi Traderbeware,

Thank you for bringing this to our attention. At Axi, we value our customer feedback very highly and we are sorry to hear that you had a negative experience with us.

We have notified our Compliance Team and they will reach out to you shortly.

In the meantime, if you have any additional questions, please email us at service@axi.com or send a direct message via our Facebook Page www.facebook.com/axi

Regards,
Erin

Reply by Axi submitted Apr 27, 2021 Hi Traderbeware,

Thank you for your patience. We're sorry for the inconvenience. We have already escalated this issue to our compliance team and they sent you an email to resolve this matter.

To verify if they received and replied to the correct email, may we ask you to please send us a private message on our Facebook page ( https://www.facebook.com/axi ) with the email address that you used to contact our compliance team.

We will also arrange for your account manager to give you a call and coordinate with us.

Thank you.
Regards,
Erin

Reply by Axi submitted May 5, 2021 Hi Traderbeware,

Please note we are still awaiting your confirmation and acceptance of the offer that our compliance team sent to you via email.

Please confirm you accept by replying to their email.

Thanks,
Erin