AxiTrader Review

Ricardolou Lou
Anexos 22:39 (há 3 minutos)
para Axi

On October 26, 2022, I requested a withdrawal in the amount of US$218.62 according to data received by confirmation email:

Dear Ricardo,

Your Axi Account Withdrawal Request has been processed and has been sent to your financial institution.
Here are the details of your withdrawal request. Please keep these details for future reference.

Reference: #582710  Account Number: 433XXX
Amount: USD 218.62 Fee: USD 0.00
Disbursal Amount: USD 218.62

In most cases your funds will be available in a matter of hours, however please allow one to three days for bank transfers.

Need Help?
Simply call the Axi service desk on +61 2 9965 5830 or email service@axi.com

After more than a month to recover the withdrawal, after several contacts with the support, so that my money could be refunded to me,

including posts about the case on Forex Peace Army, on December 1, 2022, the brokerage made a deposit in my trading account in the amount of US#168.62, that is, it did not return the exact amount of the withdrawal, which was USD 218.62, in addition to disappearing with the withdrawal amount, it took 40 days to recover the missing amount, this broker disappeared with exactly US$50.00.

That is, the scammers of this brokerage try all ways to earn money illicitly.

I require that the amount be deposited in full, in this case, that the US$50.00 that this broker tries to earn illicitly be deposited.

Em qui., 1 de dez. de 2022 às 19:02, AxiCorp Financial Services Pty Ltd <Noreply@axi.com> escreveu:
AxiTrader Limited
Name: Ricardo Lou 2022 December 1, 23:59
Login ID: 433XXX
Closed TransactionsTicket Open Time Type Size Item Price S / L T / P Close Time Price Commission R/O Swap Trade P/L
60198929 2022.12.01 11:41:27 balance DEP NWBT 2404705 501100150USD 168.62
Totals: 0.00 0.00 0.00 Deposits/Withdrawals: 168.62
Credit Facility: 0.00 Closed P/L: 0.00

Open Trades
Ticket Open Time Type Size Item Price S / L T / P Price Commission R/O Swap Trade P/L
No transactions
Totals: 0.00 0.00 0.00
Floating P/L: 0.00

Working Orders
Ticket Open Time Type Size Item Price S / L T / P Market Price

No transactions
Account Summary Closed Trade P/L: 0.00
Total Credit Facility: 0.00 Floating P/L: 0.00
Equity: 168.62
Deposit/Withdrawal: 168.62
Margin Requirement: 0.00 Balance: 168.62

Available Margin: 168.62 Previous Ledger Balance: 0.00

Best Regards,
Axi Client Services
Need help? Contact Us

Dec 1, 2022, 14:37 GMT+8

Dear Ricardo

We would like to clarify for you.
When the bank does not accept the funds and the broker needs to recall money back this always can take longer and we do not have any power to speed the process as this depends on the bank and intermediate banks.

We are very sorry, and we understand your frustration, but we can only ad the funds when we will receive.

Client Experience team
Best regards
Nicole
Axi Client Services

Client Service Team (Axi)
Nov 30, 2022, 19:59 GMT+8
Dear Ricardo 

Thank you for your email.
The email has been sent to you onthe 19/11/22 and we are still waiitg for the funds.
Please note as soin as we will receive the funds we will add to your axi trading account.
When we recall the funds we do not have particular time to received the funds as this depends from your bank or the intermediate bank.

Client Service Team (Axi)

Nov 17, 2022, 06:12 GMT+8
Dear Ricardo,

Thank you for contacting us.

We apologize for the delay and inconvenience this has caused you.

Kindly note that we did send the funds to your bank last October 26th based on your bank instructions.

Since you have not received the funds within the given time frame and cannot locate it via the receipt, we have requested the MT103 or SWIFT Transfer from the relevant team so your bank can track them.

If your bank still cannot trace the funds, then we can ask the Settlements Team to recall the funds.

Please let us know if you have further questions.

Kind Regards,
Anthony
Axi Client Services

Nov 27, 2022 - 1 Star Yes, they sent the document, but the bank never received such an order. After several e-mail contacts with support, a member named Tony sent me an e-mail confirming that the bank never received the deposit order, so I must wait up to 30 working days to have the amount in the brokerage account again , that is, I will still have to wait almost 2 months to have the amounts in the brokerage account and try to withdraw again and succeed. I'm waiting for the deadline.

Nov 16, 2022 - 1 Star My name is Ricardo Lou, Brazilian, I have an account with this broker.
on 11/26/2022 I requested a withdrawal in the amount of USD 218.62 and until today I have not received the money.
The bank did not receive the transfer order, the amount is no longer in the brokerage account.
I think I got into a scam.
Nobody can do anything, I talked to the representative of the broker Felipe T. via WhatsApp but he told me that he can't do anything.
I received the withdrawal confirmation email:
Here are the details of your withdrawal request. Please keep these details for future reference.

Reference: #582710
Account Number:
Amount: USD 218.62
Fee: USD 0.00
Disbursal Amount: USD 218.62
Axi Brokerage is a scam.

Reply by Axi submitted Nov 18, 2022 Hi Ricardo, thank you for taking the time to leave us a review. Your withdrawal request on the 26th of October was sent to your bank account that same day.

A member of our settlement team has sent you proof of payment that you can use to check with your bank.

Should you have any other concerns, please feel free to email us at service@axi.com

Thank you!

Regards,
Erin

Reply by Axi submitted Dec 2, 2022 Hi Ricardo, thank you for your patience. We understand your frustration and we sincerely apologize for the wait.

Please be assured that we are doing our best to resolve this issue. Our Settlement team is currently working on it and will reach out to you again to provide you with an update.

If you have any other questions, please email us at service@axi.com.

Regards,
Erin

They scammers! Adjustments my one profitable order from news trading... But i am got slippage and order was execution very long 4000 MS and running 2minutes but company adjustments... Omg,,

Only two options in Vietnam, use your credit card and get charged a cash advance fee, or bank with a bank that has Internet banking with them. If your bank is not one of the listed banks, you cannot do a wire transfer. I contacted their chat fully expecting, here are the bank details, please make your deposit, like every other broker in the world. However, here is their reply, "These are subject to regulatory standards and as per our company policy, deposit methods available will always be based on your country of residence.

I have forwarded your concern to my superior however since there are no intention to add this option we will only take the feedback into consideration."

Regulatory standards to not accept a wire transfer? Nonsense, as I have made 100s of wire transfers to brokers in Australia. Well, here is my feedback, closing my account and cannot be bothered no more.

My trading profit was deducted by them for a reason at will. Please see what's wrong with my trading records below. I'm a short-term trader. If anyone does short-term trading like me, please be careful. They will deduct your profit for a reason at will.

At first, i'm impressed by their low spread with their Pro Account.
It's quite fast to make deposit into my live trading account. However, when i try to withdraw $200+, it took me forever, and until today i didn't get single cent from them.
Have talk to several support staff, but they couldn't help me and keep saying they are just waiting for the receipt from another department to show me. It's really ticked me off which i don't usually do.