AxiTrader Review

2.701 • 156 REVIEWS
AxiTrader Limited Formerly AxiTrader.com (.au)
Updated: Mar 10, 2024
Axi.com

AxiTrader is a forex broker founded in 2007. It is regulated by ASIC (Australia), FCA (UK) the FSA (St Vincent and Grenadines), DFSA (UAE), and a member of the non-government Financial Commission. Insurance up to $1 million by Lloyd’s is available for the accounts larger than $20,000.

AxiTrader offers over 130 CFD instruments across Forex, Stocks, Indices, Commodities, Precious Metals, and Cryptocurrency categories.

MetaTrader 4 is the sole platform available. AxiTrader is partnered with the PsyQuation analytics platform and AutoTrade app by MyFxBook.

Please read AxiTrader Reviews below and share live trading experiences with this broker.

Axi.com is part of AxiTrader Limited (AxiTrader). Related sites include CMGAU.com.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 400:1
Minimum to Open Live: $1
Established: 2007
Address: Level 13, 73 Miller Street, North Sydney, 2060, Australia
Contact: service@axi.com, 6199655830
Regional offices:
Regulators: ASIC #AFSL number 318232, SVGFSA #25417 BC 2019, DFSA #Category 4 license with a 'Retail' endorsement, FCA #509746
Prohibited countries:
Trading platforms: MT4, PsyQuation
Web Trading: ✅ Yes
Mobile Trading: ✅ Yes
ECN: ✅ Yes

Trading Instruments

Currencies: (85+)
Cryptocurrencies: (5+) Bitcoin, Litecoin, Ethereum
CFD: (15+) Gold, Silver, Stock Indexes, Oil, Other Commodities

Trading Conditions

EAs/Robots: ✅ Yes
News Trading: ✅ Yes
Scalping: ✅ Yes

Managed Accounts & Social Trading

MAM: ✅ Yes
PAMM: ✅ Yes
ZuluTrade: ✅ Yes
Deposit Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, BPAY, GlobalCollect, JCB, Maestro, Neteller, Ngan Luong, Payment Asia, Poli, Skrill, UnionPay
Withdrawal Methods: Bank Wire (BankTransfer/SWIFT), BPAY, GlobalCollect, Neteller, Ngan Luong, Payment Asia, Poli, Skrill, UnionPay
* Please check broker website for more information
2.701 • 156 REVIEWS

AxiTrader Most Helpful Customer Reviews

I
Ildospag
Rio grande do sul, Brazil,
Dec 30, 2022,
Registered user

I can’t withdraw from Axi

Service use: Live Length of use: over 1 Year
I can't withdraw, I've been trying for weeks, they always make up an excuse, ask for extracts, say to try to do it on the computer instead of the cell phone, they're fooling me.

Jan 18, 2022 - 5 Stars I have been using Axi for a few months now and everything is right, from their costs and trading performance is one of the best among the top brokers. Besides having Australia's Asic, they have the UK's FCA, so they are well regulated.

I saw that they accept cryptocurrency deposits and withdrawals, but I haven't used this method with them yet. At the time I deposited, the profits had to be withdrawn by a bank account and not by crypto too, so I decided to do it by bank transfer.

Reply by Axi submitted Jan 21, 2022 Hi Ildospag, thank you for the awesome review. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.

Cheers,
Erin
1 trader has found this review helpful
I
Reply by Axi submitted Jan 4, 2023:
Hi Ildospag, thank you for taking the time to write us a review. We apologize that our service did not meet your expectations. In order for us to investigate this matter, please provide us with your full name, registered email address, account number, and the details of your concern. We'll take this on board and get back to you as soon as possible.

You may email it to us at service@axi.com

Thank you.

Regards,
Axi Team
T
Tom
Adelaide, Australia,
Nov 30, 2021,
Guest

Closing Account

Service use: Live Length of use: over 1 Year
I have been a client of AxiTrader since 2010. They have recently introduced an "account inactivity fee" so I decided this was not for me, and decided to close my account. The fun begins. I sent in a request to the Service Team for help. They replied by asking for my Account Number. When I gave them the number they replied that there is no such account Number registered on their system. I checked and the Account Number was most definitely correct. I asked Axi to check their records again. They ignored this request. I tried to phone them on their 1800...... number and all I got was an answering message playing over and over again for more than an hour before I was finally disconnected. Since then I have sent them a totally new request for help and referred them to my previous request number. I duly received a message which was an exact copy of the very first message from them telling me that the Account Number I had given them does not appear on their system. All in all Axi have totally ignored all the information I had given them and they do not answer the telephone. To summarise, I found the customer service to be dismal and very slow and I would not be recommending this Broker mainly on the strength of my experience with their customer service - very poor.
1 trader has found this review helpful
T
Reply by Axi submitted Dec 7, 2021:
Hi Tom, thank you for bringing this to our attention.

We understand your frustration and and we sincerely apologize for the wait. Our Client Services team is currently doing an investigation regarding this matter and will reach out to you to provide you with an update. Please be assured that we are doing our best to resolve this issue.

We strive to provide excellent service and understand that our communications can be improved.

Thank you for your understanding.

Regards,
Erin
J
Jake4Justice
Kuwait City, Kuwait,
Oct 5, 2021,
Registered user

An exceptional broker in all respects!

Service use: Live Length of use: over 1 Year
I have been a live ECN account holder (#4184946) with Axitrader for almost a year now and comparatively with other brokers, I can say hands down that they are the most consistent, reliable and trustworthy forex broker in terms of the following:
1) Fast execution speeds with zero lags.
2) Awesome customer service and prompt email support services.
3) Competitive spreads (eventhough they can improve on Crypto as other brokers are doing currently) and upto 1:500 leverage.
4) Instant deposits and withdrawals without a single default till date (I just received today my withdrawal via international bank transfer within 12 hours).
5) Zero manipulation in prices.
6) A truly reliable and honest broker whom you can trust with your hard earned money.
7) Many free tools to help traders with their trading like Psyquation, Autochartist and many more that other brokers don't provide.
8) A simple and easy to use members area with no bs like other brokers do.
I hope to be their client permanently and looking forward to a wonderful relationship in the future as well. Thanks to everyone at Axitrader for doing a terrific job and may you win more awards and laurels in the near future as well.
J
Reply by Axi submitted Oct 31, 2021:
Hi Jake4Justice, We're happy you're pleased with your trading experience at Axi and that we were able to help. If there's anything else we can do to help, please let us know.

Best, Erin.
P
pingudebian88
sydney, Australia,
May 17, 2021,
Guest

Used to be a good broker, now it is going down so bad.

Service use: Live Length of use: over 1 Year
Been Trading with Axi for about 5 years now. the service is going down so bad.
first of all, the live chat has been responding so bad. one chat, then another 10 mins another chat... seems like they are under resource.
Secondly, most of the live chat person doesn't know what they are talking about.... there are some changes according to ASIC but they hardly can answer anything.
Thirdly, Their AML process for funding are totally bad. i got my card cancelled due to fraud, but they don't accept that reason and keep insisting to ad/ refund into the cancelled card.... i have explained the situation, and yet they dont seem to care and keep telling me to use the card.... i just dont uderstand why changing one card to another card can be this difficult, even using the same name.

Goodbye Axi....
For new trader, better stay away from this broker.... it has lost its mojo....
1 trader has found this review helpful
P
Reply by Axi submitted May 19, 2021:
Hi Pingudebian88,

Thank you for taking the time to leave us a review. We're sorry we couldn't meet your expectations.

If you could provide us with the following information, so we can investigate this promptly and accurately, and figure out the best way forward:
- Name on the account
- Email address on the account

You may send a direct message via our Facebook Page https://www.facebook.com/axi or email us at service@axi.com

Thank you.

Regards,
Erin
T
Traderbeware
England, United Kingdom,
May 12, 2021,
Registered user

Who is running Axi.com? Poor customer service/ UK Compliance service Pt 4

Service use: Live Length of use: over 1 Year
After waiting over 30 days, Axi have now paid me.

They acknowledged that there was an issue with internal systems.

Apr 28, 2021 - 1 Star Axi's latest response makes no sense whatsover. I am now coming to the unfortunate opinion that Axi.com are game playing or are undertaking image management.

Again anybody viewing Axi’s latest response would be given the impression that they were taking my matter seriously and that this would lead to better customer treatment and that they simply would make good on their payment. However they are now supposedly suggesting that there are issues with email addresses. I have been with Axi for over a year and there have been no problems with email addresses prior to this issue and there are absolutely none now.

My previous post itself stated that an email was sent by their Compliance Team (16th April 2021), again asking me for the same details that I had already previously provided on the 1st April 2021. Although frustrated, I again I dutifully provided and resent these on the same day - 16th April 2021 (by reply email...). Since this point (12 days later and counting), I have been ignored and Axi's confirmed and promised payment has still not been paid. I have even sent further chasers to the Compliance Team and my acount manager for them to action the payment. Sadly these again have been ignored. I have all the emails to verify this.

Anybody can see it is not necessary for the UK Compliance Team & the Account Manager to reach out to me - all I need them to do is simply pay me as Axi.com confirmed and promised on 1st April 2021. It really is as simple as that.

I have now been waiting 27 days for this promised payment. I will keep you updated.

Apr 26, 2021 - 1 Star Axi.com's website states that they have excellent customer service objectives.

As stated previously, my on-going issue relates to the non -payment of a promised payment that was confirmed by Axi.com on the 1st April 2021 to address a service issue that occurred on the 7th March 2021.

• In the first two weeks since this promise, I have received no payment whatsoever.
• I have sent a number of emails to the UK Compliance Team to chase and get this payment actioned. These have simply been ignored.
• I also contacted service@axi.com to request the CEO's work email address in order to escalate and to report the poor service but they refused to give me this - stating that it was customer policy.
• After much effort, I acquired these from another source and wrote to the CEO Rajesh Yohannan but received no response.

From Axi.com’s response to my previous review I was greatly encouraged to see their apparent statement of intent to improve my negative experience with them. Where they had previously failed, I was cautiously hopeful that the UK Compliance Team would now stop ignoring me and reach out to me and simply pay me as they had first confirmed and promised on 1st April 2021. At the time of my previous review I had been waiting 14 days for this promised payment. I had sent numerous emails including to the CEO without response and action.

Anybody viewing Axi’s response would be given the impression that they were taking my matter seriously and that this would lead to better customer treatment and that they simply would make good on their payment.

Sadly my fears were realised. Nothing has changed whatsover…despite Axi’s apparent warm words of response. I still remain without the promised and confirmed payment. I did receive two emails following my review. I am unsure if Axi.com are game playing as both asked me for the same details that I had already previously answered on the 1st April 2021. Even though extremely frustrated, I dutifully re-sent my response but since sending this to the UK Compliance Team on the same day as their request I have again since been ignored, heard nothing and still not received my payment.

I have again wrote to Rajesh Yohannan CEO and Louis Cooper CCO, and yet again at this present time I remain ignored and the promised payment has still not been actioned.

I have now been waiting 25 days for this promised payment. My customer service experience is simply worsening. This review reflects this. I am sure that this episode will give you or any new prospective client who is considering joining Axitrader or Axi.com to trade an idea of how customer service issues are dealt with.

Again, I will keep you updated.

Apr 15, 2021 - 1 Star The Axi website has statements relating to excellent client experience objectives.

In contrast, since joining, I have experienced a number of service issues and again like many others have stated here and elsewhere, encountered rudeness and poor customer service. I will not digress on this at this time.

This review relates to my current experience that I detail below. This follows correspondence in which Axi's UK Compliance team wrote to me on the 1st April 2021 to confirm and promise payment to address a service issue I experienced on 7th March 2021 that led to my stop loss being hit... Given this promise what could go wrong you may ask?

My issue relates to subsequent non payment of this promised payment that was confirmed on the 1st April 2021 In the two weeks since this promise, I have received no payment whatsoever. I have sent a number of emails to the Compliance Team to chase and get this payment actioned. I have simply been ignored. I find this incredible! With nowhere else to turn, I contacted service@axi.com to request the CEO's work email address in order to escalate and to report the poor service but they refused to give me this - stating that it was customer policy.

However I have now managed to acquire these details and I have wrote to Rajesh Yohannan CEO and Louis Cooper CCO 2 days ago, and yet again at this present time I remain ignored and the promised payment has still not been actioned.

I am sure anybody will agree that this promised payment is a simplistic matter to action. I find it astonishing to be promised a payment to resolve a serious customer issue then to fail to pay this and then to completely ignore me actually compounds the matter significantly. I am speechless. I am sure that this episode will give you or any new prospective client who is considering joining Axitrader or Axi.com to trade an idea of how customer service issues are dealt with.

As I say, I have wrote to the CEO & CCO and not recieved a response. I did expect a swift response and the matter being dealt with instantly by them given their stated values from the website. E.g.

“I value data and digitalisation, but I believe that genuine conversations and listening to what customers really want are the secrets behind building a great brand.” Louis Cooper

I do hope I will receive my promised payment swiftly. I will keep you updated.

Reply by Axi submitted Apr 16, 2021 Hi Traderbeware,

Thank you for bringing this to our attention. At Axi, we value our customer feedback very highly and we are sorry to hear that you had a negative experience with us.

We have notified our Compliance Team and they will reach out to you shortly.

In the meantime, if you have any additional questions, please email us at service@axi.com or send a direct message via our Facebook Page www.facebook.com/axi

Regards,
Erin

Reply by Axi submitted Apr 27, 2021 Hi Traderbeware,

Thank you for your patience. We're sorry for the inconvenience. We have already escalated this issue to our compliance team and they sent you an email to resolve this matter.

To verify if they received and replied to the correct email, may we ask you to please send us a private message on our Facebook page ( https://www.facebook.com/axi ) with the email address that you used to contact our compliance team.

We will also arrange for your account manager to give you a call and coordinate with us.

Thank you.
Regards,
Erin

Reply by Axi submitted May 5, 2021 Hi Traderbeware,

Please note we are still awaiting your confirmation and acceptance of the offer that our compliance team sent to you via email.

Please confirm you accept by replying to their email.

Thanks,
Erin
T
Reply by Axi submitted May 12, 2021:
Hi Traderbeware,

Thank you for your patience on this matter. We are glad that your concern has been resolved.

Once again, we apologize for any inconvenience caused.

Regards,
Erin

Recent User Reviews of AxiTrader

I
IVA KOLBINGER
Vienna, Austria,
Mar 9, 2024,
Registered user

AXI won't pay me my money

Service use: Live Length of use: 0-3 Months
I sold Netflix positions on January 23, 2024. Suddenly and unexpectedly, all of AXI's positions were liquidated. This made me a loss of 6k.
Furthermore, I have not been able to get my money back since then. My account is blocked.
Account 4640919 and 4640766
There are 40k on my accounts.
7
78693
Quebec, Canada,
Dec 12, 2023,
Registered user

The won’t pay profits

Service use: Live Length of use: over 1 Year
I have made some profits trading USTECH, JPN225 and Bitcoin CFDs and the won’t pay me the profits. They allowed me to withdraw my initial deposit but not the profits. And whenever I talk to their customer service, they always tell me to initiate the withdrawal process again, it has been the case for 2 months now. Do not use their app and services as it’s pointless to trade and not get your profits.
1 trader has found this review helpful
D
DIANCITRA
JAKARTA, Indonesia,
Nov 28, 2023,
Registered user

axi.com not pay withdrawal client $7000 usd

Service use: Live Length of use: 0-3 Months
account metatrader in axi.com : 6041776

hello all traders around the world, immediately withdraw money you which there axi.com, I want to inform you all, that axi.com did not pay the client's withdrawal of $7000 USD, the chronology of what happened was when I wanted to withdraw all the money me $7000 USD on 23 November 2023 which there in axi.com and after I requested a withdrawal, my account was immediately frozen and my withdrawal was immediately canceled and after two days later my account was immediately closed and my withdrawal was not paid $7000 USD, and I kept sending them emails to ask about I a withdrawal but they didn't answer, so in essence axi.com doesn't want to pay my withdrawal of $7000 USD, so I want to invite all of you traders who are clients at axi.com to immediately withdraw all your money at axi com if later my withdrawal of 7000 USD until Wednesday 29 November 2023 is not pay either by axi.com, immediately take money you all if you don't want to lose your money forever, and I will update about my withdrawal of 7000 USD until 29 November 2023 whether my withdrawal will be paid or not and I will inform all of you on November 29 2023 to update the latest news its, if later on 29 November 2023 my withdrawal is not paid, immediately on that day withdraw all your money from axi.com before you lose your money forever because if my withdrawal is not in pay in by axi.com then all your money also will definitely not be in pay forever by axi.com, and if you want to ask me for proof if my withdrawal is not paid, please send me an email to email.
okay wait for an update from me on 29 November 2023 regarding my withdrawal, if later it is not in pay also by axi.com, immediately withdraw all your money , if you don't want to lose your money forever at axi.com

THIS SCREENSHOT MY ACCOUNT :

https://hosting.photobucket.com/images/i/cvxq34Nw0qdNqvFLGWzO6N0Jw4C2/metatrader_axi_citra.jpg
https://hosting.photobucket.com/images/i/cvxq34Nw0qdNqvFLGWzO6N0Jw4C2/account_6041776_citra.jpg
D
Reply by Axi submitted Nov 29, 2023:
Hi Dian, thank you for bringing this to our attention. We've thoroughly reviewed your case, and our team has initiated communication with you via email to address the withdrawal issue you've raised. Upon checking, we have returned the funds to the card/account(s) you used for deposit(s) due to your inability to respond in full to our request. Moreover, our dedicated Client Services team is actively working with you via email to provide further assistance.

If you have any additional concerns or queries, please feel free to continue the conversation with our team through email. We are here to help.

Thank you for your cooperation.

Best regards,
Axi Team
D
dba.porsche
JAKARTA, Indonesia,
Nov 18, 2023,
Registered user

UPDATE ACCOUNT : 6037888 , WITHDRAWAL HAVE BEEN TRANSFER TO MY BANK ACCOUNT

Service use: Live Length of use: 0-3 Months
hello I want update account : 6037888 ,about my withdrawal $4219 usd , axi.com have been sent my withdrawal $4219 usd to my bank account

Thank you axi.com

Nov 16, 2023 - 1 Star account in axi.com : 6037888

hello, I want to inform you all that axi.com did not pay the withdrawal client $4219 USD. it started with me wanting to withdraw my funds amounting to $4219 USD to my bank account, but after waiting 2 days, my withdrawal was canceled by axi.com. finally I sent an email to axi.com to ask about my withdrawal problem but there was no answer to process my withdrawal. in the end axi.com didn't want to pay my withdrawal of $4219 USD and froze my funds, and I want to invite all axi.com clients to withdraw all your funds as soon as possible from axi.com.

I will update you all whether my withdrawal will be paid by axi.com or not, if not, withdraw you funds all of them on axi.com before your funds are lost forever on axi.com
D
Reply by Axi submitted Nov 20, 2023:
Hi there, we're glad to hear that the concern has been resolved. We aim to provide the best service possible. If you have any more questions or need assistance in the future, please feel free to email us at service@axi.com. We're here to help.

Best Regards,
Axi Team
N
nacirmalik
Islamabad , Pakistan,
Aug 10, 2023,
Registered user

Withdrawal issue

Service use: Live Length of use: over 1 Year
I have bad experience regarding withdrawal I am using only ewallet(Skrill) for deposit and withdrawal methods.Providing details of bank account only for verification purpose.
Now issue raise on 9 august 2023 when I want withdrawal there is only option available of bank which I never use before for deposit or withdrawal.
Upon generate a ticket on customer support they give me time 24 hours after contact on 10 august there customer service inform me that it is not possible to withdrawal from Skrill you have bound to use bank account which I never used before.
They are giving me lame excuses that our team working on that intially they said it take 24 hours to resolve your issue now they blame each other.
Such a shame full act and policy.please don't work with broker it is scam now
Previously it's doing good now it's worts.
Forexpeace army I need your help please guide me what I do now
1 trader has found this review helpful
N
Reply by Axi submitted Aug 15, 2023:
Hi nacirmalik, thank you for bringing this to our attention. Your feedback is important to us, and we're dedicated to resolving any concerns you may have.

We apologize that you had this experience. Could you please try logging out of your account, clearing your cache and cookies, and then logging in again? If you continue to encounter the same issue, please email us at service@axi.com and our team will promptly assist you.

Thank you for your patience and cooperation. We're here to assist you every step of the way.

Best regards,
The Axi Team

Frequently Asked Questions

Is AxiTrader a good broker?

Unbiased traders reviews on ForexPeaceArmy is the best way to answer if AxiTrader is a good broker. https://www.forexpeacearmy.com/forex-reviews/7534/axitrader.com.

Please come back often as broker services are very dynamic and can improve or deteriorate rapidly.

Additionally, we'd recommend to check recent AxiTrader community discussions: https://www.forexpeacearmy.com/community/tags/axitrader/

What is the minimum deposit for AxiTrader?

AxiTrader doesn't have minimum deposit requirement for all available types of accounts.

Is AxiTrader regulated?

AxiTrader is a registered business name of AxiCorp Financial Services Pty Ltd (AxiCorp) which is regulated in several countries.
  • AxiCorp Financial Services Pty Ltd (AxiCorp) is regulated by Australian Securities and Investments Commission (ASIC): AFSL number 318232
  • AxiTrader Limited (AxiTrader) is regulated by Saint Vincent And Grenadines Financial Service Authority (SVGFS): 25417 BC 2019
  • AxiTrader UK is regulated by United Kingdom Financial Conduct Authority (FCA): 509746
  • AxiCorp Financial Services Pty Ltd (DIFC Branch) is regulated by Dubai Financial Services Authority (DFSA) under a Category 4 license with a 'Retail' endorsement and is not authorized to hold client assets or client money. 

Is AxiTrader a market maker?

AxiTrader is a STP broker not a market maker.
  • Trading on AxiTrader Standard account,  you only need to pay for the spread, which is the difference between the buy and sell price.
  • Trading on AxiTrader PRO account, you will receive a reduced spread and a commission charge will occur based on the base currency of your trading account and the size of your trade.

Is AxiTrader an ECN broker?

AxiTrader is a STP broker which provides 2 types of account, Standard account and PRO account.

AxiTrader PRO accounts have all ECN conditions. In other words, PRO account is an equivalent of ECN account.