FXCM Reviews

I have made a deposit of $1000 when my usable margin dropped to 50% in order to avoid margin call by credit card. Normally it will appear in my account immediately due to FXCM website. However, this time it has never come. When I contacted FXCM customer support, they informed me that the new system will take few hours to 1 day for the fund to come, which hasn't been informed on the website nor email.

After that, they kept transferring me around and promised to ask the operation team to expedite my deposit. Firstly, it was 20 mins, then another 30 mins and by the time writing this complain, the fund has never showed in my account. They even lied to my that "the operations are doing the expedite for me manually" and "the fund will arrive now", but then saying they couldn't find my deposit in the system after several hours waiting. After all, no one knows where is my deposit and when it will arrive. This has led to the margin call and lost of $3000. If they didn't lie to me, I would have closed my trades earlier and limit my losses. Now I have lost nearly all my equity, the opportunity cost and been very frustrating with this unreliable service.

My account is still locked since my first deposit, nobody replies my emails, I want my money back

This coompany is as bad as its soound. I lost more than 40K with them they never refund me. Don't deposit or trde there you'll loose big time;

My account no is96067844 i opened account in mid 2017 and there are ups and downs in my trading and i do some withdrawal. I deposited through Skrill and withdraw through Skrill but now i deposited through Skrill 50$ because of Skrill not verified my account so that FXCM not accepting my deposit. And top of that fxcm asking me proof of my income and nature of my business, so as a seaman i given my seaman book and last ship sign on and sign off details, but they rejected this document because this is not proof of my business, And asking my utilities i have only electicity bill in my name but in my regional language, hello fxcm can u accept that? Instead of that I submitted my last month bank statement, Don’t you enough? And reply when I send email in clear way, oh my god online chat it is irritating those guys are half boil.....

Excellent, I've been a client for 6 years and I've never had problems withdrawing funds, everything works very well with its original Marketscope 2.0 platform, it's super complete and very efficient.

Excelente, soy cliente desde hace 6 años y nunca he tenido problemas para retirar fondos, todo funciona muy bien con su plataforma original Marketscope 2.0, es super completa y muy eficiente.