FXCM Reviews

I have traded with FXCM on and off for years, and all of a sudden my account was locked and a notice saying they will email me.

When that came it was blunt to say the least, that they're cancelling and as their terms state they can for any reason at any time (No reason given).

Anyone else had this and find out why?
Does anyone know of software like Trading Station? It is good cause you can open multiple charts on multiple monitors not just in 1 window!!

I was operating normally. But on 01/05/2022 I sent 2k USD and my deposit was under review, they asked me to send the bank statement where the deposit is reflected, which I did, even so, it has been more than a month, my deposit has not arrived.

I open account in this professional broker services firm.
They has very complicate system of registration and all others process, it is like 15 years ago.
But broker is very reliable and complex...

FXCM, without any valid reason, has locked me out of my account. They emailed me just to say...."your trading account is no longer suited for our retail price streams and your account with FXCM will be terminated. Your account is locked....."
There was no discussion or proof of any kind.
It seems that when you finally have a winning trade, they terminate the account.
B-Book behavior.

Since last month I was asked to withdraw some change from a Fxcm account. Beginning of last month. They have so many procedures and I am still waiting for it to be sent to me.

If you make money, you have figured out how it works, but withdrawing is another beast.

They want losers.

Goodluck.

I want my money back, you are terrible, you are a scam, its not even great money but people need to know that you dont work, the process are huge contentious, you are sud by MDD, always keep me out from my account even when im creating the orders that also are bad made.

They have a lot of tricks with traders. I have to wait a lot of times for withdrawal my money. I think they should be closed to protect traders.

i didnt get any problem with them fast deposit and withdrawal and i alwasy get positive slipage

why 3 stars only ?

because they act as market maker so there is a dealing desk thats why trader may have conflict with broker interest

No complaints about this broker. Does what it says on the tin. Spreads are decent.
No deposit and withdrawal fees are always good to see and the customer service is very helpful.

I have an opened live account at This company but i dont know why, they asked for my bank account statement. They wrote in email i have 10business day to send the documents or my account will be locked. I sent all of required within 2 days.
They locked my account, closed all of opened trades... and now i can’t withdraw my money what is more than $3000....

They have really bad support too...

I will change broker...
Never trust that **** company
Thanks..

I do algorithmic trading, like to use my own platform to trade, FXCM gives me full API support to do that, their support to fast, if I need any api help. their staff helped me in 5 minute ! I started Algorithmic trading using oanda, but in few month they deactivated my account and asked 50000 USD to continue.. FXCM is trusted platform for algo traders and stable for small balance traders ..Also they do my withdrawal in a day..

Excellent, I've never had problems withdrawing funds, everything works very well with its original Marketscope 2.0 platform, it's super complete and very efficient.
They don't have limitation for pending orders too. Excellent broker

service to the promised bonus takes a very long time, 5 working days. withdrawal of funds 2-5 working days via skrill. and execution of trading reqoute.

wasting too much time trading on this broker.

I have traded with FXCM for almost 15 years and although there have been a few issues, overall they have been good. I have traded almost every day in that time and have not experienced the issue that happened on 2nd January 2019.

I placed a trade on the NZD/JPY at the price that was displaying on the FXCM trading station platform. I noticed nothing happened and it went into pending. I then check ed the charts to see that the price was vastly different to that which the trading station was reading, something like an 80 pip difference, I tried several times to cancel the trade whilst it was pending, but the system would not do that.

I contacted FXCM after and they declined to pay me back citing 'gapping'. That was not my understanding of this as the trading station [rice was frozen and I was not to know that this was not the current price.

Being such a long time client I was really disappointed with their attitude. I have recommended 6 others to the company over the years as I have always trusted them, but the way they dealt with this issue was really poor.

Deposit money to this broker. Instantly deducted in my bank. But never appeared in my fxcm account. I ask many times to their customer service if I need to send a document since I’m not active with them approximately 1 year. They said No need.

After 3 days not appeared on my account. I send and email and also contact their team to cancel my deposit... almost 1 week. My money is not refunded.

Which authority should I report regarding this matter. I already open others broker which I already start to trade.