AMP Futures Review

A few days ago I needed to change my platform so contacted AMP to make sure that the new platform I was interested in is compatible with the AMP/CQG. I had bad experience with their Customer Support before but had no choice except to contact them before purchasing the new platform.

To my surprise, chat was answered within minutes, as compared to about ten minutes a few months ago. Further, the Customer Support (guy named Ignacio) answered all my questions promptly and efficiently.

At first I tought my experience was just a one time exception, but a day after when I contacted them again a few times via chat the response time was consistently pretty fast. I also sent them an email and was replied to in less than 24 hours.

It appears AMPFutures has improved considerably in its Customer Support. So I revise my previous rating to 5*.

Oct 12, 2019 - 2 Stars AMPFutures have some interesting offers but apparently the company is operating on autopilot. This means when you have problems or have questions you are totally on your own and have to use Google for solutions or guess what the answers are. They put you on a queue on the live chat, and when it is your turn their reponse was simply to request you to use email. And emails they have never responded (5x).

On the positive side, they have a nice collection of youtube videos (despite being outdated).

I have an account with minimum amount with them and only need their free platform and futures data feed so despite all this will not close the account.

However, I would not recommend them for actual trading due to their Customer Service being non-existent.

Support guys gave wrong info on price limits. Asked them several times about circuit breakers before the Crude Oil historical gap.

The customer support guy kept directing me to 7% price limit. I asked him to double check because I see it spiked +15% or more during Drone attack so does the limit still hold on downside? He said yes. Then another support guy took over and also replied the same thing. (I wrote to CME to confirm btw but never got a reply). I went around asking in forums too btw but was ridiculed and mocked. They say circuit breakers only work on downside (never on upside) since purpose was to prevent panic.

Anyway, crude opened with gap down and went more than -32% so much for all the advice. I was very surprised because I asked AMP support more than once and they kept showing me the page with 7% price limit? Because of their incompetence, my account got wiped and now they are also asking me to pay some debit balance. Very shocking.

Imo they are either negligent OR intentionally misled clients who ask questions, to wipe their accounts. Impossible for them to be in this industry for so long and yet remain so ignorant? Is this something that can be raised to FINRA?

I had the same experience as most do with this firm. They don't care about their customers. They offer out date platforms for low commissions.

I had high hopes for these guys and they are seriously disappointing so far.

Their customer service has been terrible and in general outright wrong. The support guy makes me wait hours because he was talking to multiple people at the time to get simple questions answered, wouldn't then sufficiently answer my questions (I was trying to give them money BTW), and then tells me the wrong information again wasting my time having me do processes to transfer the money that aren't even supported.

I have concerns about the competency so far in the first couple weeks of setting up the account. I was going to transfer more money than i am now because of my experiences which I will limit what i use with them until they can prove competency that would be expected of such a company.

Ampfutures is a d***head broker, they don't allowed me to open a real account and even don't explained the reason. S*** website design. Time wasted.

The worst customer service I've dealt with. Always someone new that you have to bring up to speed. Slow to active account and get the ball rolling.

When requesting the update data feed no confirmation up updated datafeed supplied even though it clearly says that I should receive and email as the update is completed.

When requesting a refund for the cost of the data feed the days I didn't know it was activated I was completely shut down and the said I come turn elsewhere if I wasn't satisfied.

Since I use Motivewave that always referred me to/blamed them as It is a third-party software not supported by them.

Amp data was 4 min old I kept getting stopped out immediately once the real time data kicked in. I called and talked to Felix, he talked over me never listened to what the problem was and then put me on hold. Came back and said its my problem not theirs. I explained I have a TD chart that is running on same internet and computer working fine so it wasn't me. He bonbared into my computer and erases a Ninja file without asking. It didn't help. It did erase all of the ATM strategies I spend hours creating though...
He tells me to call Ninja he has done all he can do it's not his issue.

If you want to be treated like sh**, talked over and not listened to when there is a problem Amp is for you. If not try another broker. Amp customer service sucks at best.

I am new to AMP using Sierra Charts. Super low commissions and great customer service.. means that i will be here for some time after being overcharged by other firms out there..i wont name names. but at last i have found a home and i can contact them 24 hrs when markets are open. i recommend to my friends and colleagues as well to check out AMP.

I am using AMP Futures services for 4 years. They are simply the best broker for retail traders. A huge thank you to AMP Help and Trade Desk for the brilliant technical support that they provided me with over the years- much appreciated. They are the cheapest too..
Thanks AMP.

A very bad broker with a dreadful customer service.

After a month, I don't know who my contact is. I emailed two different contacts and no answer. There is only a "Live Chat".

The special platform of Multicharts that they offer for FREE ("Multicharts Special Edition") is awful. It doesn't work, gives contradictory information and even the function "Flatten Everything" doesn't work properly.

Besides, when that happened to me, I asked for "flatten everything" to the "Live Chat" and they didn't do properly.

Fortunately, I check my daily statements every day, and that's when I found out that I had an open position with 62 pips against me. Nobody assumed any responsibility.

And what's more, for withdrawing and closing my account, I needed three requests to be executed.

Be wise. Don't play with money. Look for another broker and run away from AMP Clearing (www.ampfutures.com)