AMP Futures Review

2.757 • 23 REVIEWS
AMP Global Group
Updated: Aug 8, 2023
AMPFutures.com
AMP Futures is a stock broker. AMPFutures offers the MetaTrader 5 and other futures trading top platforms. AMPFutures.com offers over 15 currency pairs, indices, commodities, stocks, cfds, futures, option and precious metals for your personal investment and trading options.
Related websites include AMPGlobal.com.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 250:1
Minimum to Open Live: $50
Established: 2010
Address: 221 N. LaSalle Street, 25th Floor, Chicago, IL 60601, United States
Contact: support@ampfutures.com, (800) 560-1640
Regional offices:
Regulators: CFTC #, NFA #0412490
Prohibited countries: Unknown
Trading platforms: MT5, ADL (AlgoDesignLab), AgenaTrader, ATAS (Advanced Trading Analytical Software), CQG, CTS, FutureSource, iBroker, Investor/RT, JigsawTrading, MarketDelta, MotiveWave, MultiCharts, Qcaid, R Stocks Trader, Sierra Chart, TigerTrade, TradingView, TT (TradingTechnologies), VeloxPro - BookMap, VolFix, Zlantrader
Web Trading: ✅ Yes
Mobile Trading: ✅ Yes
ECN: ✅ Yes

Trading Instruments

Currencies: (15+)
Cryptocurrencies:
CFD: (860+) Gold, Silver, Other Precious Metals, Stocks, Stock Indexes, Bonds, Oil, Other Commodities

Trading Conditions

EAs/Robots: ❔ Unknown
News Trading: ❔ Unknown
Scalping: ❔ Unknown

Managed Accounts & Social Trading

Deposit Methods: Bank Wire (BankTransfer/SWIFT), ACH (Automated Clearing House), Check
Withdrawal Methods: Bank Wire (BankTransfer/SWIFT), ACH (Automated Clearing House), Check
* Please check broker website for more information
2.757 • 23 REVIEWS

Recent User Reviews of AMP Futures

C
Cassidy blue
chicago, USA,
Mar 7, 2022,
Registered user

Terrible support

Service use: Live Length of use: over 1 Year
It can take you hours to get a support person to give you the right answers. I also had talked to a support person and then after the chat he sent me a email to review how support worked out for me. Since when does the support person collect his own reviews? They also will hold your money 5 or more days before you can trade it even though it took only hours to have it electronically transferred there. I dont know any brokerage that holds your electronic deposits like that. I quit them when they had not released my electronic funds for more then 6 days. Support is not there to help you they are there to get you off the line as they dont have any power to change anything to help you. There meta 5 is very difficult to learn to operate and video instructions are not understandable. The client web portal is very difficult to navigate and you actually have to watch a video to learn how to navigate it. Much better places to do business with.
D
Debsbeg
Sao Paulo, Brazil,
Oct 21, 2021,
Registered user

THEFT - NO WITHDRAWAL COMPLETED

Service use: Live Length of use: over 1 Year
I have traded with AMP Futures since mid 2020 and started having problems with withdrawals. The first one took some time because I had to adjust account detail, what was shocking by then, was their compliance disable my trading immediately without warning, right after I emailed them inquiring of my unreceived wire transfer. That was in March 2021. I begged compliance to let me trade, fixed my account, the snitch face lawyer was ok, you can not deposit funds, WHEN I ALREADY HAD 11k!! and WAS withdrawing 1k.

Next, just on the 4th of October, I did another withdrawal request. This time, all is fine, data, receipt, but MY BANK has informed numerous times they have not received the MONEY. JUST AN EMPTY ORDER!!!!!!! AMP DIDNT SEND ME THE MONEY.

My bank manager sent the account holder an email containing instructions of which data BMO Harris should insert, which international wire transfer from at AMP doesn't have. An informal email, she had already sent instructions via internal system, she only helped my husband to request it to AMP and made it manually like simulating the field in the SWIFT. Only she exchanged Agency/Account for tax in the header of one line. But again, that was just to have him claim for the data fix. And BMO had in internally, we just wanted AMP to hasten the process.

AMP compliance used that silly email to say: "your husband had put tax instead of agency/account. An excuse to say that because there was data amending, now we are to wait 3 weeks, that is how banks work".

The story in steps:

1 - their wire transfer form was filled correctly, with all data requested
2 - the tax number was sent via internal bank SWIFT between the banks involved
3 - I requested info about the wire after 5 days, they disabled my trading immediately
4 - AMP kept finding peanuts in the data sent informally by email
5 - AMP stopped answering email and chat, all their 0800 are unsigned
7 - My bank sent the 4th email saying they had received the order without CASH
6 - I reviewed them on Trustpilot, they started providing customer service there, fighting me, exposing my case, blaming it on the missing data their form doesn't even contain
7 - AMP informs I will have to wait another 3 weeks because there was data amend.
8 - I filed NFA, and they have made them start communicating with me, because AMP was giving me customer service over Trustpilot public forum.
9 - I filed as whistleblower with the SEC
10 - AMP emailed me with a print of my website containing my husband's face and mine, asking: is this your website? (THREATENING?) I had no answer on the relevance of that
11 - AMP has been holding my 1k, little money indeed, for 17 days now.
12 - I requested a new withdrawal of the remaining balance
13 - My country's embassy was notified of the theft

If you are a customer of AMP GLOBAL CLEARING, try to withdraw any sum today and show me you could do it please.
M
Mick81
Prague, Czech Republic,
Sep 2, 2020,
Registered user

Customer support is a bad joke

Service use: Live Length of use: 0-3 Months
I have been charged -108.50 USD even I haven't opened a single trade yet and then another -180 USD, the fees are shown on MT5 as a "Correction (Synchronization)". When you contact the live chat about it, you won't get an answer but you will find their support people extremely rude and unhelpful...
N
NanaR
Singapore, Singapore,
Mar 30, 2020,
Registered user

Customer Help gave wrong info on price limits

Service use: Live Length of use: 3-6 Months
Support guys gave wrong info on price limits. Asked them several times about circuit breakers before the Crude Oil historical gap.

The customer support guy kept directing me to 7% price limit. I asked him to double check because I see it spiked +15% or more during Drone attack so does the limit still hold on downside? He said yes. Then another support guy took over and also replied the same thing. (I wrote to CME to confirm btw but never got a reply). I went around asking in forums too btw but was ridiculed and mocked. They say circuit breakers only work on downside (never on upside) since purpose was to prevent panic.

Anyway, crude opened with gap down and went more than -32% so much for all the advice. I was very surprised because I asked AMP support more than once and they kept showing me the page with 7% price limit? Because of their incompetence, my account got wiped and now they are also asking me to pay some debit balance. Very shocking.

Imo they are either negligent OR intentionally misled clients who ask questions, to wipe their accounts. Impossible for them to be in this industry for so long and yet remain so ignorant? Is this something that can be raised to FINRA?
1 trader has found this review helpful
D
Dredd
TX, USA,
Jan 24, 2020,
Guest

Horrible support, customer service

Service use: Live Length of use: 0-3 Months
I had the same experience as most do with this firm. They don't care about their customers. They offer out date platforms for low commissions.
1 trader has found this review helpful
J
jakubka
Silesia, Poland,
Oct 7, 2020,
Registered user

customer service could be better

Service use: Live Length of use: over 1 Year
i sent funds by transfer wise. they asked me to provide a confirmation of the transfer from my bank account. I provided a confirmation for more than I sent to AMP and they refunded me and charged me for costs.
G
Gee
United States, USA,
Jul 4, 2020,
Guest

SCAM COMPANY WITH MISINFORMATION!

Service use: Live Length of use: 0-3 Months
AMP Futures will randomly do “corrections” on your account balance which will cause your account to go into a negative balance. They took over $270 from my account with 0 explanation and expect me to settle the negative balance. Good luck if you try to contact them about the fraudulent charges that make on your account because you will receive 0 response back from them.
1 trader has found this review helpful
N
Nicooo91
Madrid, Spain,
Feb 2, 2021,
Registered user

Rude customer support and huge fees

Service use: Live Length of use: 0-3 Months
They charged me 30 usd to convert 100 eur to usd, and this only to be able to withdraw my money.
They last forever to answer to mails (2 weeks in my case, after 3 reminders).
When they answer, they don't every apologize, so rude customer services (at least "Victor B"), no hello, nor best regards etc
J
John
Eriksson, Sweden,
Aug 12, 2019,
Guest

Horrible customer service

Service use: Live Length of use: 3-6 Months
The worst customer service I've dealt with. Always someone new that you have to bring up to speed. Slow to active account and get the ball rolling.

When requesting the update data feed no confirmation up updated datafeed supplied even though it clearly says that I should receive and email as the update is completed.

When requesting a refund for the cost of the data feed the days I didn't know it was activated I was completely shut down and the said I come turn elsewhere if I wasn't satisfied.

Since I use Motivewave that always referred me to/blamed them as It is a third-party software not supported by them.
1 trader has found this review helpful
D
Danielbesliu
Bologna, Italy,
Oct 16, 2019,
Registered user

They don't allowed to open a real account

Service use: Demo Length of use: 0-3 Months
Ampfutures is a d***head broker, they don't allowed me to open a real account and even don't explained the reason. S*** website design. Time wasted.
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