IBFX.com.au Review

2.316 • 8 REVIEWS
Out of business
Updated: Apr 13, 2022
IBFX AU is a forex broker. IBFX offers the TradeStation foreign exchange trading platform. IBFX.com offers over 20 currency pairs, and metals for your personal investment and trading options.

This is the Australian branch of IBFX.  If your account is with the US branch, please click here to read or leave reviews for IBFX.com at the FPA.

October 2014:  All accounts have been transferred to FXCM.

IBFX.com.au
Out of business
2.316 • 8 REVIEWS

Recent User Reviews of IBFX.com.au

L
lukearh
bucuresti, Romania,
Jul 31, 2014,
Guest

Bellow I will describe my experience with them.
I have a live account since the begining of 2012, and I have been trading on demo also with them 1-2 years earlier.
My account is 150% and have been very satisfied only until recently (about 2 month ago) when some issues started to anoy me.
Every time a big move in the market was ongoing (usualy important news) the plaform freezez and it comes back when it is too late to do anything.
My trading style depends 100% on personal chart alalysis, NO indicators, NO EA's etc... So beeing 100% able to operate at anticipated moments is essential for me. Due to the described issues, it became imposible to do it.
More disturbing are the ROBOTIC answers to the many report I made, which are all the same - "We are aware of the issue, and our team is trying to solve it asap. We do not have an ETA". As I said above, it lasted for at least 1.5 months. IT IS OUTRAGEOUS TO TREAT SUCH AN IMPORTANT PROBLEM LIKE THIS AND LET IT LAST FOR SO LONG. IT IS SUSPICIOUS THAT THE ISSUE IS NOT SOLVED.
Now I took a break for almost 3 weeks as couldn't handle my nerves.
Of course, one time as I had an open trade during a freezing period and couldn't close it at a certain price (seen at other broker) they did refund my account with the right amount. But this is not a good way to monitor your trades. And I cannot enter trades either during these moments.
During my experience with them I had no other issues. I did not have the spike issues described by others, as for the diferences in candle patterns it is normal and if one does not know the reasons for why it is happening, then it only means that he/she is a beginner ang has still a lot to learn.
Many times the price avoided my TP levels at less than 1 pip or my SL was hit and imediatly the price moved the other way, but also it happened as many times viceversa. The TP was just hit and price moved the other way, or SL was avoided by less than 1 pip.
D
Dave
London, United Kingdom,
Jul 1, 2014,
Guest

I have been using IBFX Australia now for about two months and all I can say, in my experience during that time, is that this is an awful broker-

1. Constant missing price data on the MT4 charts (that they admit to) - but after about a month of trying to fix the error they still have not - despite one customer Live rep 'lying' to me saying it had been fixed whilst shortly after another rep said it was not and that they were still trying to fix the problem. Now a few weeks on from the initial complaint, guess what, the problem still exists! Talk about incompetence!!

2. Any NEWS of medium size impact or above they Freeze the LIVE price charts and prices - YOU ARE TOTALLY LOCKED OUT!! BUT demo accounts still run! Happens all the time.

3. You try to Live chat contact them during this time and you cannot reached them - whether that is due to too many users contacting them or a sinister act I do not know? - take your pick!

4. Then you send them the problem via email and they just reply with a standard pre-written response that does not directly address your question- Even 'politicians' give a better answer whilst clearly trying to avoid the question being asked!

Please do not get sucked into their professionally sounding words -
"We at IBFX believe that what really matters are trades. Your trades. We believe that you are here to trade forex: to have your trades executed when you want, at the price you want. We believe that your trade is paramount, and we work every day to bring you the best forex execution possible. Developing world-class forex execution is our drive; our focus; our passion; and it's what gets us out of bed each and every morning.

And to back this commitment up, we publish for all to see our actual trade execution statistics and spreads - and we invite other forex brokers to do the same. Because your trade matters."

This broker is a 'wolf in sheep's clothing' - they do not mention constant news price freezing, lots of vital chart data constantly going missing that plays havoc to the performances of Expert Advisors and incompetent customer service.

You have been warned - AVOID NOT RECOMMENDED - this company practices should be investigated by the appropriate authorities!
S
Steve Duckworth
Auckland, New Zealand,
Oct 12, 2013,
Guest

I have been with IBFX Australia for about 2 years. I opened a live account with $1000. Due to personal reasons I required that $1000 back. They refunded within 3 - 4 days after I submitted the faxed request. I haven't traded with them for a while but am thinking of funding my account again as now my trading is becomming profitable. I use PFD a NZ located brokerage but I wish to spread my risk incase of a brokerage collapse
B
Bean Counter
Kuala Lumpur, Malaysia,
May 29, 2013,
Guest

A good retail broker. Fills aren't lightning fast, but good enough. Web interface is pretty complete. Customer service is pretty decent too.

On the institutional side, large orders can take a bit longer to fill. Money manager tools/services are a bit raw, very basic. Account servicing guy is great, but they're only available office hours in the US.

I trade relatively long term, utilize low leverage, and don't use the platform for stop losses, so I can't say if I'm getting stop hunted or I'm not getting a good price.

So far moving money back has been very prompt, usually processed with 12 hours, and back in my account with 36 hours.
R
rahmat suhartanto
wonosobo, Indonesia,
Oct 6, 2012,
Guest

my account 6188821..i trade with ibfxau about one month ..ibfx change my buy limit audusd..my buy limit in 101700 they change 101898..not good like that..do not trade with ibfx
T
toki
tokyo, Japan,
Sep 20, 2012,
Guest

They have refused withdrawal three times. whenever I ask the reason, they never respond. Be careful. Unless you want to donate your valuable asset, stop using this broker.
S
Suzanne
, Canada,
Feb 19, 2012,
Guest

So far I am happy with IBFX Australia.
Check out their Connect pages to see all traders that are making money!

I see many on there that are losing money. They buy when they should be selling and vice versa. Too tight of stops, and perhaps the fact that most need to go back to trading 101.

I've blown one account trading forex. I've learned precious lessons from that.Now I can say that I am a successful forex trader.
S
Stephen Boccalatte
Townsville, Australia,
Jan 12, 2012,
Guest

Don't really understand the concept of stop hunting but it appears that it does occur with IBFX Australia. I have a screenshot that proves that it has occurred. So, I am now very cautious about continuing my trading with these folk.