CMTrading.com Review

Dear Sir,

The reason of such action was mentioned the email that was send to you on 01/10/2020.
As per the terms and conditions of Paragraph 19.2 of our Customer Agreement, which was accepted by you at the time of your registration, the profits made by illegitimate trading will be void and you have been refunded all the amount deposited into your account.

Dear Shauntel,

We aim to provide the best service possible for our clients, we would appreciate if you could send us an email to: support@cmtrading.com, about this issue so we can check this matter and provide the best possible solution.

Dear Sir

You are invited to make any complaints you like.
The accounts that you introduced were "abuse accounts" and we made it clear we did not want your business.
In fact, we paid you one month and then made it clear you should take your business elsewhere as we would not honor any more clients of yours.

Good day Sir,

A couple of weeks ago, you reached out to our Support team. After investigating this matter, we replied to you in great details.

First and foremost, so we are absolutely clear, no one ever "forced" you to use CopyKat and saying so is very far from the truth!

You registered for a CM Trading account via a website called Bitcoin Loophole, which is one of our affiliates. When our representative first contacted you, he presented himself as being from CM Trading – which he is – partnering with Bitcoin Loophole – which we are.
You expressed to him that you were interested in automated trading, which in our company is called CopyKat.

The Bitcoin Loophole software itself is not something that we provide and we never pretended to provide it. When you registered and filled in your details, you were redirected to our website to make your investment.
It should be noted that no one forced you to do that either.

What is not quite clear to us is that a large number of trades were opened on your account, and you traded for a full two weeks before you supposedly realized that "this was not what you wanted". That is quite a long time to be trading with a program that is not what you wanted or expected.

You also spoke with one of our trading specialist on 31.12.19 at which point he updated that your account was actually generating profits. You seemed quite pleased with that, and you certainly did not have any issues not being on the Bitcoin Loophole software then.
Unfortunately, later that day, the market turned against your trades and the losses generated were greater than the profits that had been made up to that point.

You claim that "you were sold" a product you didn't want, and yet it took you over 2 weeks to even say something and again only after the market had turned against your trades. If you had closed your trades in time and taken the profits you had generated then, we are pretty sure you wouldn't be regretting not getting the Bitcoin Loophole software.
We do understand and sympathize with your situation, but as per our terms of use which your accepted at the time of your registration, you are responsible for the results of your own trading whether it was done directly on MT4 or via CopyKat.

Thank you!
We aim to provide the best service possible and we're glad you're happy with our services! :)

Dear client,
First and foremost, we apologize for the delay in replying to your post, we were not made aware of it.
We have read your concerns and looked into your account and we have to say that what you posted here is quite far from the actual reality.

In July 2019, you opened a number of live accounts on our platform. You proceeded to fund one of those accounts in September 2019 on your own with your own e-wallet. Nobody pressured you, nobody had to talk you into it, and certainly nobody "blackmailed" you into doing this!
After about 2 weeks of trading, you had managed to generate a profits of about 37% on your initial investment, which is an amazing accomplishment by any standard!
You then requested to withdraw your initial investment and transferred your profits to a second account.
Within a few days of trading, you asked yet again to transfer your funds to a third account and by mid-October 2019, you requested to withdraw your profits.
While we were processing your request, we had some concerns that your trading activity may have violated our terms and conditions, therefore we carefully checked your account, which we are more than allowed to do. Once all doubts were removed, the withdrawal of your profits was processed back to you without any issues.

In regards to our spreads, as you have been made aware a number of times, we offer floating spreads not fixed and that means that they fluctuate with the movement of the market. This is not new and it was not "changed", we've always had floating spreads and the information has always been available to you on our website.

On another note, every single time you've brought up a concern to our support team, you were given a response. You spoke on the phone with a number of our trading specialists and you were provided with answers to all your questions and you seemed - at the time at least - to be satisfied with them. We're not quite sure why you are saying that no one listened, this is also not true.
We also don't quite know what you mean by "this broker disturb my IB" you are welcome to contact us directly about that.

We appreciate every single review we receive, they help us grow and do better as a company. Having said that, we will not entertain reviews that are not based on true facts and simply aim to hurt our reputation.

Thank you!
We aim to provide the best service possible and we're glad you're happy with our services! :)

Dear Paul,

First and foremost, we apologize for the delay in attending to your message, it seems that we were not notified of your post.

You brought this matter to the attention of our Support department in April 2019. The matter was checked and we believed that it was dealt to your satisfaction, therefore we are a bit surprised that you would post this over 2 months later.
As we mentioned back in April, we did listen to the phone conversations between yourself and Eddy and we did not believe then, nor now, that he had any bad intentions. We strongly believe that this was probably due to English not being his mother tongue.

Nevertheless, we do apologize on behalf of Eddy if you felt that you were not treated in a professional or respectful manner. We would not want any of our customers to feel that way, no matter the size of their investment with us.

Back in June, you were assigned a new trading specialist and he unfortunately did not manage to reach you over the phone as it seems you were not available. If you would like to be contacted and continue your trading activity with us, please contact our support department, we would very much like to have the opportunity to make it up to you!

Thank you

Dear KgothiBee,

We have looked into your issue and listened to the recorded conversation, and we can say with absolute confidence that Eddy was extremely professional, showed a lot of patience and addressed each and every one of your concerns in great detail.

You brought up the matter of spread and swaps (what you refer to as "taxes") being, in your opinion, too high. CM Trading offers floating spreads, which means that they fluctuate according to the market performance. The swaps are charged with every trade that you hold over night. All of this information has always been available on our website (https://www.cmtrading.com/en-US/table-forex/) or on the MT4 platform by right clicking on the instrument and choosing the "specification" option.

He also explained that clients with higher balances can make greater profits. He also informed you about our different types of accounts, which come with different types of benefits (https://www.cmtrading.com/en-US/account-types/), and he did say that the bigger your account is, the better benefits you can potentially receive, which is simply common practice in any type of business.

Your account shows that not only are you trading by charts instead of taking advantage of Eddy's experience, you are also trading on more expensive instruments such as exotic pairs or indices, which have more elevated swaps fees. We can see that you still have newly open trades on exotic pairs.

At the end of the day, you received great service from Eddy, at no point in the conversation did he mention that "it wasn't worth it to give you good service because you have a small account", he simply tried to make you understand how you could grow your account in a better way, and how you could receive better trading conditions.

After careful consideration, we must come to the conclusion that we do not see merit to your complaint.