MetaTraderProgramming.com Review

2.56 • 8 REVIEWS
Out of business
Updated: Apr 13, 2022

Was CandleForex.com

Website is down. Company seems to be out of business.

MetaTraderProgramming.com
Out of business
2.56 • 8 REVIEWS

Recent User Reviews of MetaTraderProgramming.com

G
Greg
, Canada,
Jul 28, 2015,
Guest

I have worked with metatraderprogramming.com since March of 2013 to 2015. We have over 400 different email exchanges, not just emails. They delivered on 2 out of 3 EA's. The first one didn't work, but I didn't want it anyway after moving on to something else. The second one they did a great job at and they worked with me to keep adding and modifying it. And the third one I ordered November of 2014 and here it is, July 28th and they haven't submitted it. I have emailed them multiple times with no response; then I told them I was submitting a Paypal dispute and so they started working on it again, saying their server was down and he had to care for his wife. And then they stopped working on it sometime after that. The paypal dispute never went through.

So, I'm writing this review to hopefully get my money back.
K
Kristy
Tempe, AZ, USA,
Aug 16, 2013,
Guest

In response to Ricci:

CandleFOREX prides itself on providing traders with excellent post sales support. All emails are replied to on a same day basis.

The problem with your review is that we don't have a client called "Ricci" in the UK, or in any other country.

If you think you have a valid case, then please contact us and or reply here with one of the following:

(1) Ticket number
or
(2) PayPal or credit card transaction ID
or
(3) Customer ID
or
(4) Quote number or Invoice number
or
(5) Any proof and or timelines.


We are more than happy to help you, but you do not reply we will assume this this a fake review.
R
Ricci
London, United Kingdom,
Aug 12, 2013,
Guest

Avoid like the plague . once they have had your money they do not care or provide any support. If your EA does not work , emails are not replied to . excuses are made . This is not a rant , I have proof and timelines. Nice website and promises. Dont be fooled. Save your money and go somewhere else
T
Tommy
Tilburg, Netherlands,
Aug 8, 2013,
Guest

Best Experience Ever with these guys good customer support they work very hard and you get a good EA for a fair value without any bugs. Paul is always kind and respond to all your questions, so poeple stop saying these guys are scammers! because they build 3 EA for me and they all work fine Excelend company !
K
Kristy
Tempe, USA,
Aug 6, 2013,
Guest

In response to Nimish:

(1) We do not have a client called Nimish
(2) There is nobody called "Matthew" or "Hera" or "Matthew Hera" at CandleFOREX, nor have we ever hired a person with that or a similar name.

(3) We do respond to all emails promptly, with perhaps a slightly longer reply time at weekends.

(4) If you really sent payment for a service, please provide one or more of the following:

(a) Email address
or
(b) PayPal transaction ID
or
(c) Client ID

We would be very happy help you or refund you if you get in touch with us.
N
nimish
mumbai, India,
Jul 31, 2013,
Guest

here www.metatraderprogramming.com‎ i have very bad experiance specialy methew hera i tried to understand my concept and he says i understud this but last 25 day i am sending e-mail but have no replay and i got payment already and next get me replay have no reason and my ea not working my style i am tired for this i lost my money

please aware this web site..
A
Ajay Bhudia
UK, United Kingdom,
Jun 10, 2013,
Guest

I asked candleforex to compile an EA for my manual trading in which was done within 10 days.
I was kept updated throughout the process, can't fault this company.

keep up the good work, shall be in touch for mods again
K
Kelly
, USA,
May 31, 2013,
Guest

I contacted CandleFOREX after a recommendation from a friend as I had been trading for several years manually, and I wanted to automate all or part of the trading system.

My experience was a pleasent one where whin an hour of getting in touch, I was asked for the trading system rules. After I got my quote and time-frame, I went ahead and paid them, and then I was in direct contact with my assigned programmer. I was pleased with the end result and I will be returning to them soon for more work. I wish I would give CandleFOREX more than 5 stars! Great work guys!
J
John
Munich, Germany,
May 24, 2013,
Guest

I sent several emails which never got replied!
Aswell no answers when I wrote what problems the EA has, what bugs are there .....
I wonder why you answer here ....
Its just not wot te money, neither the time ...

Review Moderation Team Note: We see it was worth your time to leave a response. We wonder why it wasn't worth your time to provide even one of the items that Kristy asked for so that she could check on your situation.

If you really have an issue, you can't expect it to be fixed if you don't give a company enough information to find you in its client database.
J
John
Munich, Germany,
May 18, 2013,
Guest

Terrible Company! Once they have your money the do not respond to emails. It took forever to the the EA, which was full of bugs. Using this company is throwing away money. (they changed their name to : http://metatraderprogramming.com/) Stay away! They are Scammers!
J
Reply by Kristy submitted May 19, 2013:
Hello John, We respond promptly to email to all clients. Sometimes on the weekend we can be a bit slower replying but never more than 24 hours. CandleFOREX does not deliver buggy EA's. As stated in our contracts with clients, they are entitled to ask for any bugs to be fixed, which we do at no charge. We have not changed our name, we are still branded as CandleFOREX. We did change our domain name to MetaTraderProgramming.com but our brand remains the same. Lastly CandleFOREX does not take clients money and not respond. If that was the case we would not be in business very long. I can look into your issue if you give me: (1) PayPal transaction ID (2) Support ticket ID (3) Name of the person who you dealt with. (4) Your email address Looking forward to hearing back from you soon. Kind regards, Kristy Walsh www.CandleFOREX.com