FXTM Review

2.277 · 141 REVIEWS

FXTM

Updated: Oct 29, 2020 · ForexTime.com  · Is this your company?

FXTM is a forex broker. Forex Time offers the MT 4, MT 5, and MetaTrader Mobile global forex trading top platforms. ForexTime.com offers over 55 forex currency pairs, cfds, commodities, stocks, indices, gold, silver, oil, bitcoin and other cryptocurrencies for your personal investment and trading options.

FXTM
Other websites of this company include FXTM.com, ForexTimeChina.com.cn.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 2000:1
Minimum to Open Live: $10
Established: 2011
Address: Exinity Limited, 5th Floor, 355 NEX Tower, Rue du Savoir, Cybercity, Ebene 72201, Ebene 72201, Mauritius
Contact: support@fxtm.com, +44 20 3734 1025
Regional offices:
Regulators: CySEC # 185/12, FSC Mauritius #C113012295, FSCA #FSP No.46614, FCA #777911 / 600475
Prohibited countries:
Trading platforms: MT4, MT5, WebTrader
Web Trading: Yes
Mobile Trading: Yes
ECN: Yes
Currencies: (55+)
Cryptocurrencies: (4) Bitcoin, Litecoin, Ethereum
CFD: (190+) Gold, Silver, Stocks, Stock Indexes, Oil, Other Commodities
EAs/Robots: Yes
News Spike Trading: Yes
Scalping: Yes
MAM: Yes
Deposit Methods: Bank Wire, VISA, MasterCard, Alfa-Click, Bitcoin, CASHU, Dash, DixiPay, DusuPay, Ether/Ethereum, FasaPay, Globe Pay, Konnexone, Litecoin, Local Bank Transfers, Maestro, Neteller, Ngan Luong, PerfectMoney, Qiwi, Skrill, VLoad, Yandex Money
Withdrawal Methods: VISA, MasterCard, Bitcoin, Dash, DixiPay, DusuPay, Ether/Ethereum, FasaPay, Globe Pay, Konnexone, Litecoin, Local Bank Transfers, Maestro, Neteller, PerfectMoney, Qiwi, Skrill, UnionPay, VLoad, WebMoney, Yandex Money

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ForexTime.com profile provided by ForexTime (FXTM), May 15, 2018

ForexTime Ltd (FXTM) is an international online forex broker and is authorized and regulated in various jurisdictions. Our mission is to maximize the value our clients derive from their most precious commodity, "Time"! By offering advanced and innovative services, optimal customer care and perpetual devotion to our clients, we ensure that individual needs are always met as markets continue to evolve over time.

Clients benefit from segregated accounts at top-tier banks, secure deposits & withdrawals, powerful leverage, tight spreads starting from 0.1 pips, the ability to trade 250+ instruments, a variety of optimised account types on the Metatrader 5 & 4 platforms, exciting new promotions & contests. Plus, ForexTime places great emphasis on the importance of education and enables traders to improve their skills through online FX courses, local seminars and frequent webinars.
Check out the all new education section filled with videos, articles and other tools to help elevate trading skills: https://www.forextimeid.com/education/learn-forex-trading

ForexTime Ltd:
FXTM Tower, 35 Lamprou Konstantara, Kato Polemidia 4156, Cyprus
Tel: +357 25558777

FXTM Nigeria, Abuja
1st floor, Suite 109, Obum Place, Plot 1140, No. 16, Adetokunbo Ademola Crescent, Wuse 2, Abuja, Nigeria
Tel: +234 803 153 4373
nigeria@fxtm.com

ForexTime Ltd (FXTM) Nigeria, Lagos
3rd Floor, 5, Allen Avenue, Ikeja, Lagos, Nigeria
+234 14 6015 86 / +234 908 7352 313 / +234 803 4573 593
nigeria@fxtm.com

Customer Support:
Tel: +44 203 734 10 25
Mon - Fri 02:00 - 20:30 GMT+2*
*GMT+3 during Daylight Saving Time
FXTM Live Chat link: http://fxtm.co/startchat
Whatsapp: +447593612469
Viber: +447593612469
Telegram: https://t.me/FXTMftg_bot
Facebook Messenger: http://m.me/ForexTime

Languages:
- English
- Arabic
- Chinese (simplified & traditional)
- Czech
- French
- Hindi
- Indonesian
- Polish
- Spanish
- Italian
- Farsi
- Korean
- Malay
- Russian
- Thai
- Urdu
- Vietnamese

Our Trading Instruments
- FX Majors, Minors, Exotics
- Spot Metals
- CFDs on Commodities
- ETF CFDs
- Share CFDs
-Cryptocurrency CFDs

Our Trading Platforms
- FXTM WebTrader
- MetaTrader 4
- MetaTrader 5

Account Types Offered:
- Standard Account (MT4)
- Cent Account (MT4)
- Shares Account (MT4)
- ECN Zero Account (MT4)
- ECN Account (MT4 / MT5)
- FXTM Pro Account (MT4 / MT5)

FXTM Invest: THE ULTIMATE COPY TRADING PROGRAMME
https://www.forextimeid.com/investments/fxtm-invest/copy-trading


FXTM brand is authorized and regulated in various jurisdictions.

ForexTime Limited (www.forextime.com/eu) is regulated by the Cyprus Securities and Exchange Commission with CIF license number 185/12, licensed by the Financial Services Board (FSB) of South Africa, with FSP No. 46614. The company is also registered with the Financial Conduct Authority of the UK with number 600475 and has an established branch in the UK.

FT Global Limited (www.forextime.com) is regulated by the International Financial Services Commission of Belize with License numbers IFSC/60/345/TS and IFSC/60/345/APM.

Card transactions are processed via FT Global Services Ltd, Reg No. HE 335426 and registered address at Tassou Papadopoulou 6, Flat /office 22, Ag. Dometios, 2373, Nicosia, Cyprus, a wholly owned subsidiary of FT Global Ltd. Address for cardholder correspondence: backoffice@fxtm.com.

Risk Warning: Trading Forex and CFDs involves significant risk and can result in the loss of your invested capital. You should not invest more than you can afford to lose and should ensure that you fully understand the risks involved. Trading leveraged products may not be suitable for all investors. Before trading, please take into consideration your level of experience, investment objectives and seek independent financial advice if necessary. It is the responsibility of the Client to ascertain whether he/she is permitted to use the services of the FXTM brand based on the legal requirements in his/her country of residence. Please read FXTM’s full Risk Disclosure.

Regional restrictions: FXTM brand does not provide services to residents of the USA, Belize, Japan, British Columbia, Quebec and Saskatchewan and some other regions. Find out more in the Regulations section of our FAQs.

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2.277 · 141 REVIEWS
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Traders Reviews

Dhaka, Bangladesh,
Oct 22, 2020,
Registered user

Worst spread

Service use: Live

Length of use: 6-12 Months

@ForexTime was terrible what's going on current i am hold big lot with low margin. They give low spread in Ecn account what i know but actually wrong where every pair spread in under 2 pips or (20 point)
They turn into 15 pips ( 155 Points)
Which iam on running trade. GBP/AUD.
Proof : https://ibb.co/7j7jw7n
 
Terengganu, Malaysia,
Oct 20, 2020,
Registered user

Worst Support... Stay Away!

Service use: Live

Length of use: 0-3 Months

I was recommend by my IB to join forextime back in 23 Sept 2020 but until today (20 Oct 2020) my account cannot be link to my IB.

2 Oct 2020

Sent an inquire to my account manager why i cannot link to my IB

5 Oct 2020
Got reply (after 3 days), He told me that my email didnt reach the support and ask me to email info@fxtmpartners.com to change the IB and CCed to him to speed up the process.

6 Oct 2020
Sent an email to my account manager again

8 Oct 2020
He replied back with the information he told me that that my account is under Refer-A-Friend program, and cannot be linked to IB. Ask me to write and email to backoffice and info@fxtmpartners.com and CC to him for speed up process. (again... )

12 Oct 2020
Contact support thru live chat

13 Oct 2020
Someone from forextime contact me thru phone and asking to do the thing again and again... and without further due... i email backoffice + info@fxpartners.com again!

15 Oct 2020
The same person asking sending the email again because my IB Code is wrong... Am doing that again....

18 Oct 2020

Send email asking what had happened... Now they silence

20 Oct 2020
Posting this to FPA

about me? MyFXTM ID: 62724876
 
Reply by ForexTime (FXTM) submitted Oct 22, 2020:
Hello! Your MyFXTM account has been assigned to IB on 20/10/2020. Shall you have any further questions please send them to social@fxtm.com. We will be glad to provide you with answers.
Kuala Lumpur, Malaysia,
Oct 5, 2020,
Registered user

Worst broker ever

Service use: Live

Length of use: over 1 Year

Just to withdraw my capital, have to go thru a lot of troublesome to get my money back.
At first, need to verify your skrill. Next need so many document to fill.( As they said need to comply to regulation which is a joke where other broker did not ask ) and now tell me, they need your 1st deposit credit card with stupid reason as my second deposit is using skrill. Till now i still did not get my capital back. So be careful when u decide to your money to this broker (FXTM or forextime.com) unless you willing to donate your money to this broker.
 
Reply by ForexTime (FXTM) submitted Oct 8, 2020:
Hello! We do not have any issues with withdrawals in our Company. We kindly ask you to send us your MyFXTM number and the request number to social@fxtm.com.We will be glad to investigate this case and provide you with a detailed response.
Sharjah, United Arab Emirates,
Sep 11, 2020,
Registered user

Support

Service use: Live

Length of use: over 1 Year

I join fxtm in June 2018. Everything was OK although I didn't make any profit. I stopped for a period, then decided to resume. I tried to deposit, but couldn't because I changed the registered debit card. I sent many emails, but were not helpful at all. I stii have an active account with them and still want to try again. My account number is2637938.
Looking forward to a reply
 
Reply by ForexTime (FXTM) submitted Sep 17, 2020:
Hello! Please send us a more detailed information regarding the situation you are facing to social@fxtm.com. We will be glad to see into your case and provide you with an answer.
Kampala, Uganda,
Sep 2, 2020,
Registered user

I can not withdraw my money

Service use: Live

Length of use: 0-3 Months

A few days ago I deposit to my fxtm account and fortunately I made some gains this very, this morning I decided to check their withdraw process to see if it's first. On depositing I used local payment method (mobile money transfer) so I chose to use the same method to withdraw but to my surprise as I went on with the withdraw process on the final process my withdraw was denied saying that I have to deposit with that method to withdraw yet it's the same method I used to deposit. I tried contacting customer care via telegram but I only got one “welcoming message" from the bot
 
Reply by ForexTime (FXTM) submitted Sep 10, 2020:
Hello! We have checked the information you have provided. Please make a new withdrawal request. Shall you have any questions regarding the payment process, feel free to send them to social@fxtm.com. We will be glad to assist you.
Nigeria, Nigeria,
Aug 29, 2020,
Registered user

UNETHICAL

Service use: Live

Length of use: 0-3 Months

It is worth noting that every effort I made to reach FXTM through different means were not responded to. Only after posting here in FPA did they bother to contact me. Obviously customer satisfaction is not important to them. Thank you FPA I wish I had checked here before opening an account with them. When bad reviews become many, there must be some truths in them.
I will send my proof of deposit as requested.

Aug 21, 2020 - 1 Star I opened a ForexTime account on Aug 5th 2020 and was imidiatey contacted by a lady who said she is my account manager and inquired when I will make a deposit. On the 10th of Aug I deposited 21,000 Nigerian naira to ForexTime Zenith bank account through local transfer but they would not credit my FX account. I emailed the lady but she would not respond. Emailed FXTM backoffice and was told to present a proof of the transfer which I did, but they did not get back to me. 4 days ago I email complaints@fxtm.com, but no one replied. Its being more 12 days now, they wouldn't credit my account or return my money to my bank account. My FXTM account is 2847660. I have all the emails I sent and can provide them as a proof.

Reply by ForexTime (FXTM) submitted Aug 27, 2020 Hello! We do not have any issues with deposits in our Company. We kindly ask you to send us the number of the transaction along with the proof of the transfer to social@fxtm.com. We will investigate your case and provide you with a detailed response in the shortest time possible.
 
Reply by ForexTime (FXTM) submitted Sep 3, 2020:
Hello! We haven't received the proof of the transfer from you and are still waiting for it to be sent to social@fxtm.com so that we can solve this case.
Doha, Qatar,
Aug 12, 2020,
Registered user

Good Broker

Service use: Live

Length of use: over 1 Year

Very fast deposit, very fast withdrawal, very good support, reliable broker, reliable promotions, I trade with them for more than 4 years.
 
Ghana, Ghana,
Jul 7, 2020,
Registered user

pure intelligent professional forex scam broker

Service use: Live

Length of use: 3-6 Months

As of 25th June 2020,my $257.80 isnt PROCESSED....My withdrawal ID is 5860463 .....i feel like CRYING(I HAVE all screenshots to these messages,replies and withdrawal request). THEY CLAIM IN MY INBOX THAT DUSUPAY IS UNDER MAINTENANCE. I TRIED TO CALL DUSUPAY HOTLINE NUMBER AND SURPRISINGLY IT KEEP GIVING WRONG NUMBER DURING DIALUP CALL... They once told me from live support that it's Dusupay delaying the process yet Dusupay doesnt even answer email replies and their hotline doesnt go through during dialup call.. So the trader is left in between this brain games of them until you finally give up...
FXTM BROKER IS SCAM BROKER... LET'S START A CAMPAIGN TO REVOKE THEIR LICENSE JUST LIKE JPMARKETS SUFFERED.
SHAME ON FXTM PRETENDING TO BE PROFESSIONAL...FAKE ECN ACCOUNT TOO...
I am currently trying to file complaints at the licensing authorities too to see if it helps. Forexpeacearmy please help us fight for my funds...
  3 traders have found this review helpful
Reply by ForexTime (FXTM) submitted Jul 14, 2020:
Hello! Please be informed that this situation with the withdrawal occurred due to an issue on the provider side. The mentioned withdrawal has been cancelled by our Company. The funds were returned to your MyFXTM account. We kindly ask you to use a different withdrawal method. Shall you have any question, please feel free to contact us via email social@fxtm.com.
Appiah Emmanuel,
Ghana, Ghana,
Jul 3, 2020,
Guest

Withdrawal through dusupay is very horrible.

Service use: Live

Length of use: 6-12 Months

As of 25th June 2020,my $257.80 isnt processed. Meanwhile one their website,it is instant to 1 day withdrawal processing. Withdrawing via visa card was okay but after i could only use to withdraw my deposit,the rest of the funds are intelligently stucked there. It took a week upon several emails to get that DUSUPAY activated through that wasnt my deposit method but in my case they activated it for me to use as visa card would not be used anymore. Since 25th june 2020, my money isnt paid, several emails gets occassional response of same stories RELEVANT DEPARTMENT IS AWARE OF ISSUE AND INVESTIGATING IT. One of live support even told me to contact DUSUPAY since they are delaying processing (in logic,how do i ask my money from a organisation i didnt deposit through in first place? Besides after deactivating African local solutions,they said it's ok to withdraw via dusupay in my case without no need for registering with them. As at now,no money ,nothing. I request call back from account manager but he never called back. Stay away and be cautious with FXTM,They are rigged to me....i feel like CRYING(I HAVE all screenshots to these messages,replies and withdrawal request)
  1 trader has found this review helpful
Reply by ForexTime (FXTM) submitted Jul 14, 2020:
Hello! Please be informed that this situation with the withdrawal occurred due to an issue on the provider side. The mentioned withdrawal has been cancelled by our Company. The funds were returned to your MyFXTM account. We kindly ask you to use a different withdrawal method. Shall you have any question, please feel free to contact us via email social@fxtm.com.
ACCRA, Ghana,
Jul 1, 2020,
Registered user

Please traders beware of fxtm. they refuse to payout.

Service use: Live

Length of use: 6-12 Months

on 10th june 2020, i made a withdrawal request of $94.32 from account USD61461180.
Transaction id number : 5757819. And it has been 3 weeks now still no money received and they keep telling me i rather should contact payment processor that they can't be held responsible if they send to processor and the payment processor fails to send to me. if they even sent it in the first place
  1 trader has found this review helpful
Reply by ForexTime (FXTM) submitted Jul 14, 2020:
Hello! Please be informed that the withdrawal was failed due to an issue on the provider side.The mentioned withdrawal have been cancelled by our Company. The funds were returned to your MyFXTM account. We kindly ask you to use a different withdrawal method. Shall you have any question, please feel free to contact us via email social@fxtm.com.

Frequently Asked Questions

Is ForexTime a good broker?

Unbiased traders reviews on ForexPeaceArmy is the best way to answer if XXX is a good broker. https://www.forexpeacearmy.com/forex-reviews/9209/forextime-forex-brokers

Please come back often as broker services are very dynamic and can improve or deteriorate rapidly.

Additionally, we'd recommend to check recent ForexTime community discussions: https://www.forexpeacearmy.com/community/tags/forextime/

What is the minimum deposit for FXTM?

The minimum deposit for FXTM is variable depending on the type of the account.

  • Standard Account: minimum deposit is $100
  • Cent Account: minimum deposit is $10
  • Shares Account: minimum deposit is $100
  • ECN Account: minimum deposit is $500
  • ECN Zero Account: minimum deposit is $200
  • FXTM Pro Account: minimum deposit is $25,000

Is FXTM a legit company?

FXTM is a brand name of ForexTime Group. ForexTime Group is authorized and regulated in various jurisdictions.

ForexTime Limited (EU):

  • is regulated by the Cyprus Securities and Exchange Commission with CIF license number 185/12,
  • is licensed by the Financial Sector Conduct Authority (FSCA) of South Africa, with FSP No. 46614.

ForexTime UK Limited:

  • is authorised and regulated by the Financial Conduct Authority of UK with license number 777911. 

Exinity Limited:

  • is regulated by the Financial Services Commission of the Republic of Mauritius with an Investment Dealer License bearing license number C113012295.

 

What is FXTM standard account?

FXTM standard account, the name self explains, offers traders the ability to trade standard lots. It boasts below features:

  • Trading Platforms: MT4 / MT5
  • Account Currency: USD / EUR / GBP / NGN
  • Leverage / Margin: Floating from 1:2000
  • Minimum deposit: $100
  • Commission: No 
  • Spread: From 1.3
  • Margin Call: 40%
  • Micro Lot (0.01): Yes
  • Mini Lot (0.1): Yes
  • Standard Lot (1): Yes
  • Minimum Volume in Lots per Trade: 0.01
  • Maximum Volume in Lots per Trade: 30
  • Maximum Number of Orders: 100
  • Maximum Number of Pending Orders: 100