FXTM Review

2.292 · 146 REVIEWS

FXTM

Updated: Jan 15, 2021 · ForexTime.com  · Is this your company?

FXTM is a forex broker. Forex Time offers the MT 4, MT 5, and MetaTrader Mobile global forex trading top platforms. ForexTime.com offers over 55 forex currency pairs, cfds, commodities, stocks, indices, gold, silver, oil, bitcoin and other cryptocurrencies for your personal investment and trading options.

FXTM
Other websites of this company include FXTM.com, ForexTimeChina.com.cn.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 2000:1
Minimum to Open Live: $10
Established: 2011
Address: Exinity Limited, 5th Floor, 355 NEX Tower, Rue du Savoir, Cybercity, Ebene 72201, Ebene 72201, Mauritius
Contact: support@fxtm.com, +44 20 3734 1025
Regional offices:
Regulators: CySEC # 185/12, FSC Mauritius #C113012295, FSCA #FSP No.46614, FCA #777911 / 600475
Prohibited countries:
Trading platforms: MT4, MT5, WebTrader
Web Trading: Yes
Mobile Trading: Yes
ECN: Yes
Currencies: (55+)
Cryptocurrencies: (4) Bitcoin, Litecoin, Ethereum
CFD: (190+) Gold, Silver, Stocks, Stock Indexes, Oil, Other Commodities
EAs/Robots: Yes
News Spike Trading: Yes
Scalping: Yes
MAM: Yes
Deposit Methods: Bank Wire, VISA, MasterCard, Alfa-Click, Bitcoin, CASHU, Dash, DixiPay, DusuPay, Ether/Ethereum, FasaPay, Globe Pay, Konnexone, Litecoin, Local Bank Transfers, Maestro, Neteller, Ngan Luong, PerfectMoney, Qiwi, Skrill, VLoad, Yandex Money
Withdrawal Methods: VISA, MasterCard, Bitcoin, Dash, DixiPay, DusuPay, Ether/Ethereum, FasaPay, Globe Pay, Konnexone, Litecoin, Local Bank Transfers, Maestro, Neteller, PerfectMoney, Qiwi, Skrill, UnionPay, VLoad, WebMoney, Yandex Money

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ForexTime.com profile provided by ForexTime (FXTM), May 15, 2018

ForexTime Ltd (FXTM) is an international online forex broker and is authorized and regulated in various jurisdictions. Our mission is to maximize the value our clients derive from their most precious commodity, "Time"! By offering advanced and innovative services, optimal customer care and perpetual devotion to our clients, we ensure that individual needs are always met as markets continue to evolve over time.

Clients benefit from segregated accounts at top-tier banks, secure deposits & withdrawals, powerful leverage, tight spreads starting from 0.1 pips, the ability to trade 250+ instruments, a variety of optimised account types on the Metatrader 5 & 4 platforms, exciting new promotions & contests. Plus, ForexTime places great emphasis on the importance of education and enables traders to improve their skills through online FX courses, local seminars and frequent webinars.
Check out the all new education section filled with videos, articles and other tools to help elevate trading skills: https://www.forextimeid.com/education/learn-forex-trading

ForexTime Ltd:
FXTM Tower, 35 Lamprou Konstantara, Kato Polemidia 4156, Cyprus
Tel: +357 25558777

FXTM Nigeria, Abuja
1st floor, Suite 109, Obum Place, Plot 1140, No. 16, Adetokunbo Ademola Crescent, Wuse 2, Abuja, Nigeria
Tel: +234 803 153 4373
nigeria@fxtm.com

ForexTime Ltd (FXTM) Nigeria, Lagos
3rd Floor, 5, Allen Avenue, Ikeja, Lagos, Nigeria
+234 14 6015 86 / +234 908 7352 313 / +234 803 4573 593
nigeria@fxtm.com

Customer Support:
Tel: +44 203 734 10 25
Mon - Fri 02:00 - 20:30 GMT+2*
*GMT+3 during Daylight Saving Time
FXTM Live Chat link: http://fxtm.co/startchat
Whatsapp: +447593612469
Viber: +447593612469
Telegram: https://t.me/FXTMftg_bot
Facebook Messenger: http://m.me/ForexTime

Languages:
- English
- Arabic
- Chinese (simplified & traditional)
- Czech
- French
- Hindi
- Indonesian
- Polish
- Spanish
- Italian
- Farsi
- Korean
- Malay
- Russian
- Thai
- Urdu
- Vietnamese

Our Trading Instruments
- FX Majors, Minors, Exotics
- Spot Metals
- CFDs on Commodities
- ETF CFDs
- Share CFDs
-Cryptocurrency CFDs

Our Trading Platforms
- FXTM WebTrader
- MetaTrader 4
- MetaTrader 5

Account Types Offered:
- Standard Account (MT4)
- Cent Account (MT4)
- Shares Account (MT4)
- ECN Zero Account (MT4)
- ECN Account (MT4 / MT5)
- FXTM Pro Account (MT4 / MT5)

FXTM Invest: THE ULTIMATE COPY TRADING PROGRAMME
https://www.forextimeid.com/investments/fxtm-invest/copy-trading


FXTM brand is authorized and regulated in various jurisdictions.

ForexTime Limited (www.forextime.com/eu) is regulated by the Cyprus Securities and Exchange Commission with CIF license number 185/12, licensed by the Financial Services Board (FSB) of South Africa, with FSP No. 46614. The company is also registered with the Financial Conduct Authority of the UK with number 600475 and has an established branch in the UK.

FT Global Limited (www.forextime.com) is regulated by the International Financial Services Commission of Belize with License numbers IFSC/60/345/TS and IFSC/60/345/APM.

Card transactions are processed via FT Global Services Ltd, Reg No. HE 335426 and registered address at Tassou Papadopoulou 6, Flat /office 22, Ag. Dometios, 2373, Nicosia, Cyprus, a wholly owned subsidiary of FT Global Ltd. Address for cardholder correspondence: backoffice@fxtm.com.

Risk Warning: Trading Forex and CFDs involves significant risk and can result in the loss of your invested capital. You should not invest more than you can afford to lose and should ensure that you fully understand the risks involved. Trading leveraged products may not be suitable for all investors. Before trading, please take into consideration your level of experience, investment objectives and seek independent financial advice if necessary. It is the responsibility of the Client to ascertain whether he/she is permitted to use the services of the FXTM brand based on the legal requirements in his/her country of residence. Please read FXTM’s full Risk Disclosure.

Regional restrictions: FXTM brand does not provide services to residents of the USA, Belize, Japan, British Columbia, Quebec and Saskatchewan and some other regions. Find out more in the Regulations section of our FAQs.

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2.292 · 146 REVIEWS
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Traders Reviews

60625, Morocco,
Jan 4, 2021,
Registered user

We all suffer from several problems in our accounts

Service use: Live

Length of use: 3-6 Months

We all suffer from several problems in our accounts, but when you address these problems we are happy and satisfied with our broker and soon we fall into other problems, and so it is normal.
Regarding my experience with this broker, I suffered, like you, from several problems in the beginning, and this is normal because I am new to the broker, and indeed all problems have been reviewed transparently and have been addressed in a timely manner. I closely monitored my account and did not find any indirect interference by the broker in my account. The confidence increased between me and this broker is five stars because you are the best broker with all the advantages.
For reference, all payments and withdrawals pass very normally
Thanks FXTM
 
Reply by ForexTime (FXTM) submitted Jan 14, 2021:
Hello! Thank you for your review!
Lagos, Nigeria,
Jan 4, 2021,
Registered user

All my profit taken from my account

Service use: Live

Length of use: over 1 Year

All my trade profit taken from my account and the reason for this is error quote from their liquidity providers. But when I make lost from error from liquidity providers they don't restore the loss. Please return my money back
 
Reply by ForexTime (FXTM) submitted Jan 14, 2021:
Hello! We can assure you that we always act with our clients’ best interests and are continually striving to provide the best possible support. We kindly ask you to send us your MyFXTM number, trading account and the order numbers to social@fxtm.com for investigation. We will see into your case and provide you with a detailed response.
Lagos, Nigeria,
Dec 11, 2020,
Registered user

Manipulation

Service use: Live

Length of use: over 1 Year

I enterd two trades at the same time from that horizontal line and closed the trades at the same time at the second horizontal line. I don't understand why one in big loss and and the other in small profit. Fxtm admin is proving me faulty. Please how. This manipulation is obvious and clear with the screenshot. zoom and check the time and date of entry. usd/cad is the pair traded.
 
Reply by ForexTime (FXTM) submitted Dec 17, 2020:
Hello! We are sorry to hear that. We can assure you that we always act with our clients’ best interests at heart and are continually striving to provide the best possible support.
The Company does not interfere with Clients’ trading activity, nor does it manipulate the prices received from its Liquidity Provider. This goes against both regulation and our corporate ethics.
If you’d allow us to, we would like to look into your inquiry and give you a full explanation of what happened. Kindly send us your trading account number and order numbers to social@fxtm.com, we will check the information and provide you with a detailed response.
Munich, Germany,
Dec 6, 2020,
Registered user

They delete simply your account after some time

Service use: Live

Length of use: over 1 Year

I have a big problem with Forextime. I had several live accounts there, where I lost a lot of money in the last 4 years. Now I tried to access to my account, because I need some data for my tax department about my losses and I found out, that they simply deleted my account!!!!?! I checked this and in October this year they wrote me a mail, that they deleted my account completely. This is really bad behaviour of a broker and I cannot access to any of my data anymore. Can a broker simply delete live accounts, when you didn't trade there for longer time? This is not very professional and it looks for me like a big scam, because I can run into problems now, because I have to send some proves to my tax department. So I can only warn you of this company FOREXTIME or FXTM. Btw they have very bad trading conditions, extreme spreads. This was also the reason that I had to change my broker.
But normally broker who sit in Europe should keep their customer data longer than 5 years. I am sorry, but I coiuld never recommend this unprofessional scam company!!!
 
Reply by ForexTime (FXTM) submitted Dec 10, 2020:
Hello! We kindly ask you to send us your MyFXTM number and all the information regarding this situation to social@fxtm.com. We will investigate this case and provide you with a detailed response in the shortest time possible.
Please also be reminded that spreads on all our instruments are floating and not fixed, so they may change as they reflect the market conditions. FXTM provides a variety of live account types with unique trading characteristics & different spreads, designed for traders of all experience levels and deposit size.
Nairobi, Kenya,
Nov 27, 2020,
Registered user

Stop hunting

Service use: Live

Length of use: 6-12 Months

I suspect fxtm of stop hunting my pending orders are being executed without the price reaching the level of the pending order. I have video evidence
 
Reply by ForexTime (FXTM) submitted Dec 3, 2020:
Hello! Kindly send us your trading account number and order numbers to social@fxtm.com. We will check the information and provide you with a response.
Dhaka, Bangladesh,
Oct 22, 2020,
Registered user

Worst spread

Service use: Live

Length of use: 6-12 Months

@ForexTime was terrible what's going on current i am hold big lot with low margin. They give low spread in Ecn account what i know but actually wrong where every pair spread in under 2 pips or (20 point)
They turn into 15 pips ( 155 Points)
Which iam on running trade. GBP/AUD.
Proof : https://ibb.co/7j7jw7n
 
Reply by ForexTime (FXTM) submitted Oct 29, 2020:
Hello! Please be reminded that spreads on all our instruments are floating and not fixed, so they may change as they reflect the market conditions. This means that spreads can either be lower or higher than the typical values stated in the contract specifications page on our website. Kindly also note that during periods of low liquidity such as rollover or market opening/closing or during important news announcements where increased volatility is expected, spreads may increase significantly from their average level. If you have inquiries, we would like to give you a full explanation of what happened. We kindly ask you to send us your FXTM trading account number and a detailed explanation of your issue to social@fxtm.com. We will be glad to investigate this case and provide you with a detailed response.
Terengganu, Malaysia,
Oct 20, 2020,
Registered user

Worst Support... Stay Away!

Service use: Live

Length of use: 0-3 Months

I was recommend by my IB to join forextime back in 23 Sept 2020 but until today (20 Oct 2020) my account cannot be link to my IB.

2 Oct 2020

Sent an inquire to my account manager why i cannot link to my IB

5 Oct 2020
Got reply (after 3 days), He told me that my email didnt reach the support and ask me to email info@fxtmpartners.com to change the IB and CCed to him to speed up the process.

6 Oct 2020
Sent an email to my account manager again

8 Oct 2020
He replied back with the information he told me that that my account is under Refer-A-Friend program, and cannot be linked to IB. Ask me to write and email to backoffice and info@fxtmpartners.com and CC to him for speed up process. (again... )

12 Oct 2020
Contact support thru live chat

13 Oct 2020
Someone from forextime contact me thru phone and asking to do the thing again and again... and without further due... i email backoffice + info@fxpartners.com again!

15 Oct 2020
The same person asking sending the email again because my IB Code is wrong... Am doing that again....

18 Oct 2020

Send email asking what had happened... Now they silence

20 Oct 2020
Posting this to FPA

about me? MyFXTM ID: 62724876
 
Reply by ForexTime (FXTM) submitted Oct 22, 2020:
Hello! Your MyFXTM account has been assigned to IB on 20/10/2020. Shall you have any further questions please send them to social@fxtm.com. We will be glad to provide you with answers.
Kuala Lumpur, Malaysia,
Oct 5, 2020,
Registered user

Worst broker ever

Service use: Live

Length of use: over 1 Year

Just to withdraw my capital, have to go thru a lot of troublesome to get my money back.
At first, need to verify your skrill. Next need so many document to fill.( As they said need to comply to regulation which is a joke where other broker did not ask ) and now tell me, they need your 1st deposit credit card with stupid reason as my second deposit is using skrill. Till now i still did not get my capital back. So be careful when u decide to your money to this broker (FXTM or forextime.com) unless you willing to donate your money to this broker.
 
Reply by ForexTime (FXTM) submitted Oct 8, 2020:
Hello! We do not have any issues with withdrawals in our Company. We kindly ask you to send us your MyFXTM number and the request number to social@fxtm.com.We will be glad to investigate this case and provide you with a detailed response.
Sharjah, United Arab Emirates,
Sep 11, 2020,
Registered user

Support

Service use: Live

Length of use: over 1 Year

I join fxtm in June 2018. Everything was OK although I didn't make any profit. I stopped for a period, then decided to resume. I tried to deposit, but couldn't because I changed the registered debit card. I sent many emails, but were not helpful at all. I stii have an active account with them and still want to try again. My account number is2637938.
Looking forward to a reply
 
Reply by ForexTime (FXTM) submitted Sep 17, 2020:
Hello! Please send us a more detailed information regarding the situation you are facing to social@fxtm.com. We will be glad to see into your case and provide you with an answer.
Kampala, Uganda,
Sep 2, 2020,
Registered user

I can not withdraw my money

Service use: Live

Length of use: 0-3 Months

A few days ago I deposit to my fxtm account and fortunately I made some gains this very, this morning I decided to check their withdraw process to see if it's first. On depositing I used local payment method (mobile money transfer) so I chose to use the same method to withdraw but to my surprise as I went on with the withdraw process on the final process my withdraw was denied saying that I have to deposit with that method to withdraw yet it's the same method I used to deposit. I tried contacting customer care via telegram but I only got one “welcoming message" from the bot
 
Reply by ForexTime (FXTM) submitted Sep 10, 2020:
Hello! We have checked the information you have provided. Please make a new withdrawal request. Shall you have any questions regarding the payment process, feel free to send them to social@fxtm.com. We will be glad to assist you.

Frequently Asked Questions

Is ForexTime a good broker?

Unbiased traders reviews on ForexPeaceArmy is the best way to answer if XXX is a good broker. https://www.forexpeacearmy.com/forex-reviews/9209/forextime-forex-brokers

Please come back often as broker services are very dynamic and can improve or deteriorate rapidly.

Additionally, we'd recommend to check recent ForexTime community discussions: https://www.forexpeacearmy.com/community/tags/forextime/

What is the minimum deposit for FXTM?

The minimum deposit for FXTM is variable depending on the type of the account.

  • Standard Account: minimum deposit is $100
  • Cent Account: minimum deposit is $10
  • Shares Account: minimum deposit is $100
  • ECN Account: minimum deposit is $500
  • ECN Zero Account: minimum deposit is $200
  • FXTM Pro Account: minimum deposit is $25,000

Is FXTM a legit company?

FXTM is a brand name of ForexTime Group. ForexTime Group is authorized and regulated in various jurisdictions.

ForexTime Limited (EU):

  • is regulated by the Cyprus Securities and Exchange Commission with CIF license number 185/12,
  • is licensed by the Financial Sector Conduct Authority (FSCA) of South Africa, with FSP No. 46614.

ForexTime UK Limited:

  • is authorised and regulated by the Financial Conduct Authority of UK with license number 777911. 

Exinity Limited:

  • is regulated by the Financial Services Commission of the Republic of Mauritius with an Investment Dealer License bearing license number C113012295.

 

What is FXTM standard account?

FXTM standard account, the name self explains, offers traders the ability to trade standard lots. It boasts below features:

  • Trading Platforms: MT4 / MT5
  • Account Currency: USD / EUR / GBP / NGN
  • Leverage / Margin: Floating from 1:2000
  • Minimum deposit: $100
  • Commission: No 
  • Spread: From 1.3
  • Margin Call: 40%
  • Micro Lot (0.01): Yes
  • Mini Lot (0.1): Yes
  • Standard Lot (1): Yes
  • Minimum Volume in Lots per Trade: 0.01
  • Maximum Volume in Lots per Trade: 30
  • Maximum Number of Orders: 100
  • Maximum Number of Pending Orders: 100