FXTM Review

2.185 • 165 REVIEWS
FXTM Exinity Limited
Updated: Nov 22, 2023

FXTM is a regulated by FCA (UK), CySEC, FSC, FSCA forex broker established in 2011. ForexTime is offering MT4, MT5, WebTrader and FXTM Trader mobile app.

Trading instruments include over 55 currency pairs, Bitcoin, Litecoin, Ethereum cryptocurrencies as well as Stock Indexes, Stocks, Gold, Silver, Oil and other commodities.

Scalping, News Spike Trading and Expert Advisors are supported. Investors may choose to follow successful traders through managed account services. Wide spectrum of trading education materials is provided.

Please read FXTM Reviews below and share live trading experiences with this broker.

Other websites of this company include FXTM.com, ForexTimeChina.com.cn.

Related sites include Exinity.com, Alpari.org.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 2000:1
Minimum to Open Live: $10
Established: 2011
Address: Exinity Limited, 5th Floor, 355 NEX Tower, Rue du Savoir, Cybercity, Ebene 72201, Ebene 72201, Mauritius
Contact: support@fxtm.com, +44 20 3734 1025
Regional offices:
Regulators: CySEC # 185/12, FSC Mauritius #C113012295, FSCA #FSP No.46614, FCA #777911 / 600475
Prohibited countries:
Trading platforms: MT4, MT5, WebTrader
Web Trading: ✅ Yes
Mobile Trading: ✅ Yes
ECN: ✅ Yes

Trading Instruments

Currencies: (55+)
Cryptocurrencies: (4) Bitcoin, Litecoin, Ethereum
CFD: (190+) Gold, Silver, Stocks, Stock Indexes, Oil, Other Commodities

Trading Conditions

EAs/Robots: ✅ Yes
News Trading: ✅ Yes
Scalping: ✅ Yes

Managed Accounts & Social Trading

MAM: ✅ Yes
Deposit Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, Alfa-Click, Bitcoin, CASHU, Dash, DixiPay, DusuPay, Ether/Ethereum, FasaPay, Globe Pay, Konnexone, Litecoin, Local Bank Transfers, Maestro, Neteller, Ngan Luong, PerfectMoney, Qiwi, Skrill, VLoad, Yandex Money
Withdrawal Methods: VISA, MasterCard, Bitcoin, Dash, DixiPay, DusuPay, Ether/Ethereum, FasaPay, Globe Pay, Konnexone, Litecoin, Local Bank Transfers, Maestro, Neteller, PerfectMoney, Qiwi, Skrill, UnionPay, VLoad, WebMoney, Yandex Money
* Please check broker website for more information
2.185 • 165 REVIEWS

Recent User Reviews of FXTM

Rajeev Ranjan
Aug 15, 2023,
Registered user


Service use: Live
I am chasing for the complaint which i register 5 months back still i havent got any solution..my hard earn money is still stuck with FXTM. i request to please credit back the block amount to my trading account...Every body just calls and promises that they are working but nobody bothers to call. please release my amount of 41753.70 to my trading account as bank has freeze this amount.
MY FXTM ID - 640006989
Reply by ForexTime (FXTM) submitted Aug 21, 2023:
Hello Rajeev. We are aware of your situation and our team and your Account Manager is in constant touch with you to help solve this issue for you. Since your bank has frozen this particular amount, we are doing our best to help escalate and provide all needed information from our side to help solve this issue for you.

Please be assured that we have not ignored this matter but we are constantly working behind the scenes and providing you with the necessary steps, documents or other information to help with this matter.
Qatar, Qatar,
Jun 26, 2023,
Registered user

Withdrawal that is not received now for 1 Month

Service use: Live Length of use: over 1 Year
I am advising to run away from FXTM, I am an old client with them with ID 63426606 and the problem started when i did the withdraw 5000 USD and was on 25th May Transaction ID: 11273591
the second one was 353.97 USD and was on 2nd of June Transaction ID: 11316272 and till now nothing received on my bank account. I contacted them through live chat and through emails they first asked me to send them bank statement and I did. Then they asked me to wait for a while so they can check then they disappeared for a while I sent many reminders. Then they sent me some reference numbers and asked me to check them with my bank and I did and my bank confirmed that nothing was received and the transaction cannot be tracked by the ARN and MCC numbers that they shared.  Next I asked them for a proof from their bank so I can go and check with my bank but they are now not responding again. Who ever thinking to deal with those guys is better to run away. They are not professional to handle problems and customer issues regardless if they are scam or not.
Reply by ForexTime (FXTM) submitted Jun 27, 2023:
Hi abdelsad.

We are aware of this situation and please be assured that our team is working constantly behind the scenes to investigate this and resolve it ASAP. Your funds are extremely important to us and since we're a regulated broker, we are also answerable for every single transaction.

As per check, these funds were released from our side within the standard time-frame and every document we ask for or details we share with you is so we can track and help solve this case. As per our investigation, please recheck with your bank with the details we shared with you - you can get in touch with our Live Chat Team and please be assured that FXTM has no reason to hold your funds or delay your funds process for any reason whatsoever.
India, India,
Jun 19, 2023,
Registered user

Missing Funds

Service use: Live Length of use: 6-12 Months
Have been a client for over 6 months. Done a payment on 22nd May via the key portal. Have sent over 20\25 emails to backoffice and senior management at FXTM . They keep saying were looking into the matter nothing else. I have a video and screenshots of the payment. Even bank statements for the 6 months and 1 year were also provided. Im very disappointed with the lack of management from FXTM and it's been over 5 weeks since this matter began. I have provided the proof to them multiple times and still have not been successful in receiving my funds. It was 42,000 rupees which was the equivalent to 500 USD. I want my funds back. I want everyone to know this be very very careful
Reply by ForexTime (FXTM) submitted Jun 22, 2023:
Hello avusidhu. We're aware of the situation you are facing and please be assured that FXTM has no reason to delay/hold your funds for any reason. This is an extremely unforeseen situation and we're constantly working behind the scenes to resolve this issue at the earliest. We will ensure that this matter is resolved and your funds are reflected to your MyFXTM Account or refunded back to you. Your Account Manager will contact you soon to help and resolve this. Thank you for your patience with us and always remember that FXTM is on your side. We'll investigate this issue deeper and make sure that this does not happen again.
Nigeria, Nigeria,
Jun 1, 2023,
Registered user

Dashboard removed, can't access my funds

Service use: Live Length of use: 0-3 Months
Run away from this broker, they have removed the dashboard when you login. I can't access my dashboard and my funds anymore.
Reply by ForexTime (FXTM) submitted Jun 2, 2023:
Hello Wizbaron. We haven't removed any dashboards and once you've logged in successfully to your MyFXTM Dashboard, you'll be able to access your trading accounts and make deposits/withdrawals securely. If your MyFXTM Dashboard is not loading, please try through a different browser or clear the cache and cookies of your current browser and try again. You can also get in touch with our Live Chat team here: http://fxtm.co/start-chat-now and share a screenshot and we'll help you out.
Manchester, United Kingdom,
May 13, 2023,
Registered user

FXTM: Update Review

Service use: Live Length of use: 6-12 Months
I am updating my previous review of FX Broker FXTM.
As I stated in my previous review, trading with FXTM hasn't been a bad experience.
I recently had a problem getting my withdrawl request processed but, I am happy to say the matter was resolved in a timely manner.
I look forward to using their service again.

May 5, 2023 - No Rating Trading with FXTM has been no less difficult than any other broker I have tried working with.
However 2wks and no withdrawal. Its a first for me.
Also, support, only replies sometimes.
I just submitted my withdrawal request again.
The previous reason for declining is gbp funding source is withdrawn, True £50. Now I try to withdraw my deposited US funds, they keep repeating request US Dollars. No mistake on my inputs in the client area.

Reply by ForexTime (FXTM) submitted May 10, 2023 Hello Texaco14. We apologize for this experience. The rules we follow for the card deposit/withdrawal is as per the jurisdiction we follow, which is why we requested you to request for a withdrawal through the USD funding source. We can see that you did attempt this but it was unfortunately declined. We have emailed you to request for the withdrawal again and we will process it and send it from our side within the standard time frame. Thank you for your patience & trust in FXTM and we will ensure this hiccup does not occur again.
Reply by ForexTime (FXTM) submitted May 15, 2023:
Thank you for updating your review, Texaco14! FXTM is always on the side of our clients. We aren't perfect and we are constantly improving our services so more than 4 million of our clients worldwide enjoy a trouble-free experience with us. We're glad to see your issue was resolved. Happy Trading!
Indonesia, Indonesia,
May 9, 2023,
Registered user

FXTM lies on their WD fee policy

Service use: Live Length of use: 3-6 Months

As they claimed that per the external source with this Rate: 0.98920863309353 since this is a BUSD-T-BSC currency transaction.

How do they get this rate? It was obvious from their payment processing company that does payments for FXTM. there was might be a charge on that transaction which the customer got a cut from their WD.

BUSD-USD rate or USDT-USD rate are mostly stable and close to 1:1 (0.999). This is can be checked on any crypto exchange on that specific date (Binance, Coinbase, etc).

FXTM treats their customers are stupid, while they are doing scam all over the world.

Apr 24, 2023 - 1 Star I made 2 WDs (amount USD 5300 and USD 9157.57).
I received (USDT 5242.80 and USDT 9061.46).

Even after I sent them an email to backoffice@fxtm.com still no reply.

On their website, they claims no withdrawal fee.

There is no way you have a difference of more than 1% from WD amounts.

Stay away from this broker fellas!

Reply by ForexTime (FXTM) submitted Apr 27, 2023 Hello johtpi. As per check, your withdrawal transaction was converted as per the external source with this Rate: 0.98920863309353 since this is a BUSD-T-BSC currency transaction.

Please also keep in mind so there is no misunderstanding that we have specifically mentioned in our website that "withdrawal fee depends on payment providers" and we have not mentioned that "there is no withdrawal fee": https://www.forextime.com/about-us/fxtm-faq

When you request for a withdrawal from your MyFXTM Dashboard, you will clearly see the fees/commission mentioned (if any).

For your payment method which is a Crypto Wallet, there is "No Fees/Commission" and the amount received is based on the conversion rate as mentioned above.

If you need more clarification, you can always get in touch with our Live Customer Support Team here: http://fxtm.co/start-chat-now
Abu Dhabi, United Arab Emirates,
May 7, 2023,
Registered user

This is the worst of the worst brokers you can ever deal with. Stay Away

Service use: Live Length of use: over 1 Year
Please folks stay AWAY from this broker. I made a deposit of $500 using my Visa debit card and it was 100% successful and approved the transaction on the 4th of May 2023. On their system it was showing "processing" for 2 days, it's supposed to be instant. After 2 days it showed "Declined" In between all these I was contacting their miserable customer service people and they were lying to me all along and asking for all sorts of proof of transaction. I provided screenshots of what I could. I contacted my bank and they confirmed that the transaction was successful with an authorization code as proof. My account was debited accordingly. I'm still battling to get a refund or credit to my account. Now they are demanding a bank statement showing my name, full account number, and transaction details. This is the worst nightmare I'm having to go thru with any broker. They are far better ones out there. Please don't go near this broker guys.
Reply by ForexTime (FXTM) submitted May 10, 2023:
Hello ETIMO. We process successful payment transactions on a daily basis for more than 4 million clients worldwide. If there any issues or delays, we do our best to resolve the issue ASAP.

FXTM has no reason to hold your funds purposely and please keep in mind that we are strictly regulated by several international jurisdictions and we are answerable for every transaction.

Our Live Customer Support DOES NOT lie and the reason we ask for proofs or documents is because we follow strict verification / processing rules as laid out by the jurisdiction we are regulated under.

As per check, these funds were already successfully reflected to your MyFXTM Account on the 8th of May.

If you need any further help or assistance, our Live Chat Team is available 24/5: http://fxtm.co/start-chat-now
Penang, Malaysia,
Mar 3, 2023,
Registered user

Terrible: They delayed my withdrawal

Service use: Live Length of use: over 1 Year
Not recommended to use this broker. I withdraw $18 and get instant processed and received. When I withdrawn $1070 plus, they delayed for more than 24 hours (they mentioned 24 hours) but it has past 24 hours and they have yet to process.

I chased them for 4 times and they ignored.
Reply by ForexTime (FXTM) submitted Mar 8, 2023:
Hello Friendi. We understand your frustration but please be assured that FXTM is on your side and we always aim to process payments smoothly.

We are strictly monitored & regulated by several international jurisdictions and hence, we are answerable for every transaction. At times, we do face technical issues with our external payment portal which may lead to unexpected delays but we always do our best to speed up the process.

As per check, this withdrawal transaction was successfully processed and sent from our side - please also keep in mind that payments processing occurs during working hours only and so, we do our best to help quicken the process during this time frame.

We thank you for your trust in FXTM and please be assured that we have no reason to keep your money with us and it is our highest priority to ensure you have a hassle-free experience with us.

If you need further assistance, you can always reach us directly here: http://fxtm.co/start-chat-now
Celtisdal, South Africa,
Feb 14, 2023,
Registered user

FXTM - Worst Broker Ever - Stay Away

Service use: Live Length of use: over 1 Year
Based on my experience with FXTM (Forextime)

I would suggest Traders Stay Away from FXTM (Forextime) as they are refusing and used manipulation by moving funds for the amount of $10,000 & clearing my accounts by activating fake trades after I had withdrawn on the 20/01/2023 for $5,000.00 (Success Request ID: 10660356) & on the 20/01/2023 for $5,000.00 (Success Request ID: 10662086).

FXTM does forex trades without being authorized by clients.

Clearing of funds to the amount of $10,000 without any controls and approval by myself.
Reply by ForexTime (FXTM) submitted Feb 15, 2023:
Hello Moey007

Upon investigation, we can see that we have clearly responded to you via email explaining the situation with your trades and claims. FXTM DOES NOT interfere with our clients' trading activities and we do not affect or manipulate in any way the current trading activity of the Client as this is against our Company’s policies and regulations.

We have provided a detailed report on your declined withdrawal transaction as well.

Please note that FXTM always acts in the best interest of its Clients and it is always up to the Client to choose his/her trading strategy.

If you need more clarification, kindly refer back to the investigative and detailed email we sent you on the 26th of January, 2023.
Nigeria, Nigeria,
Jan 5, 2023,
Registered user

Fxtm truly stands out

Service use: Live Length of use: over 1 Year
I have been using Fxtm of and on since 2016 . I have not had a single issue since then. In the past ,the withdrawal may not come that day but the next day and its included that the trading cabinet that local withdrawal is 24 hours,so that is not an issue ,,but now the withdrawal is instant!

Its truly an ECN broker. Many do complain often about the spread.
The secret is if you wish to target 50 pips,make it 40 pips, so the spread issue is dealt with that way! And yes ECN brokers do take commission cos they are giving you a direct access to world markets. I will rather have a good broker that I know how to handle their spread issue and commission than work with a fraudulent broker.
So yes , Fxtm is one of the best. I also have other brokers I work with, but Fxtm is more reliable. I trust Fxtm. They are among the top 5 for me.
Reply by ForexTime (FXTM) submitted Jan 11, 2023:
Hello Piusmakor21. Thank you so much for your wonderful and honest review! We're thrilled to know that you're enjoying your trading experience with FXTM. One of our top priorities is to constantly improve our services so our clients have a comfortable and hassle-free experience with us. Feedback like yours really goes a long way to motivate us and we thank you. If you have any specific issues or need any assistance at all, we're here for you. Once again, thank you.
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Frequently Asked Questions

Is ForexTime a good broker?

Unbiased traders reviews on ForexPeaceArmy is the best way to answer if XXX is a good broker. https://www.forexpeacearmy.com/forex-reviews/9209/forextime-forex-brokers

Please come back often as broker services are very dynamic and can improve or deteriorate rapidly.

Additionally, we'd recommend to check recent ForexTime community discussions: https://www.forexpeacearmy.com/community/tags/forextime/

What is the minimum deposit for FXTM?

The minimum deposit for FXTM is variable depending on the type of the account.
  • Standard Account: minimum deposit is $100
  • Cent Account: minimum deposit is $10
  • Shares Account: minimum deposit is $100
  • ECN Account: minimum deposit is $500
  • ECN Zero Account: minimum deposit is $200
  • FXTM Pro Account: minimum deposit is $25,000

Is FXTM a legit company?

FXTM is a brand name of ForexTime Group. ForexTime Group is authorized and regulated in various jurisdictions.

ForexTime Limited (EU):

  • is regulated by the Cyprus Securities and Exchange Commission with CIF license number 185/12,
  • is licensed by the Financial Sector Conduct Authority (FSCA) of South Africa, with FSP No. 46614.

ForexTime UK Limited:

  • is authorised and regulated by the Financial Conduct Authority of UK with license number 777911. 

Exinity Limited:

  • is regulated by the Financial Services Commission of the Republic of Mauritius with an Investment Dealer License bearing license number C113012295.


What is FXTM standard account?

FXTM standard account, the name self explains, offers traders the ability to trade standard lots. It boasts below features:
  • Trading Platforms: MT4 / MT5
  • Account Currency: USD / EUR / GBP / NGN
  • Leverage / Margin: Floating from 1:2000
  • Minimum deposit: $100
  • Commission: No 
  • Spread: From 1.3
  • Margin Call: 40%
  • Micro Lot (0.01): Yes
  • Mini Lot (0.1): Yes
  • Standard Lot (1): Yes
  • Minimum Volume in Lots per Trade: 0.01
  • Maximum Volume in Lots per Trade: 30
  • Maximum Number of Orders: 100
  • Maximum Number of Pending Orders: 100