animassen Reviews

Review for

Toronto, Canada,
Oct 4, 2020,
Registered user

MT4 platform malfunctions cost money

Service use: Live

Length of use: 0-3 Months

On September 23, 2020, there was a Fibo Group MT4 platform malfunction. The trading pair GBPNZD failed to show large Bear's market candle. It completely disappeared from the chart. The market moved for more than 120 pips. I am trading with there different brokers, including Fibo. Other brokers charts clearly show this huge candle at the same time but the Fibo chart is missing. Due to this failure, I have lost numerous positions on GBNZD which could be closed otherwise. Fibo customer service did not accept the blame for the malfunction and refuse to compensate losses. Stay away from these crooks.

Sep 29, 2020 - No Rating Stay away from these crooks. I lost money with FIBO due to MT4 malfunction. On September 23, 2020, the GBPNZD chart simply did not show a large market downturn around 120 pips. A few of my positions did not close on time. The same day and time two other brokers' charts closed similar positions on MT4. Fibo received charts screenshots to compare but denied any accusation of the wrongdoing.