Sean1224 Reviews

Review for AvaTrade.com

Taichung, Taiwan, China,
Jan 22, 2022,
Registered user

money gone and so were the ava cs... shame

Service use: Live

Length of use: 0-3 Months

true real experience just days ago, sad!

after the first deposit 3 days ago, money just disappeared and ava cs were gone too. maybe they didn't initiate a scam, but the cs or even the company policy made people believe they are part of it. here is what they say before deposit initiation: "Important Deposit Notification 1. To make a deposit, please log into the AvaTrade website to create a new order. Be sure not to transfer funds directly to past payees. Please read the deposit instructions page carefully, and adhere to the deposit process guidelines. Funds are often received within 15 minutes. If your account does not show new funds within 15 minutes, kindly contact Customer Service. 2. There are multiple payment channels to choose from "CNY" and "CNY 2" icons. When any of the payment channels is unavailable, please try another channel or try to reduce the deposit amount. 3. Please deposit sufficient funds in advance to deal with market fluctuations. AvaTrade is not responsible for problems arising from failure to deposit funds in a timely manner." so, I followed it carefully, and these were what I got.

some takeaways from my experience.
1. the following whole deposit process and operations were undertaken under ava's so-called 256bit encryption security webpage, and it said it should take approx. 15 min to complete by using debit card mobile bank channel. 2. after one hour i contacted ava cs apac, they asked for some details of the transaction and i added and replied (ticket #797289), then cs gone. 3. after another couple hours, i contacted ava hq (ticket #797940) and she advised me to wait a bit longer. 4. another hours after, ava cs apac came back again and asked me the exact same information that already replied. so i replied one more time and then both ava cs (apac and hq) gone!! no more contact no more updates, totally in the dark.

well, again, i wouldn't say it's a scam, but whole deposit operations were undertaken within its "256-bit security website", maybe somethings bad happened which are totally beyond their hands! so, why not, just leave the client in the dark, because ava are in the dark too! but there's one thing is for sure, that your money was gone nowhere maybe, so were the ava cs!!

more details are listed below, if you have patience like mine you'll find out what it had been through. at last, if you ask my opinion about avatrade, i really don't give it a damn! but after you read this and you still think you might get lucky. well, no one will complain about your persistence of foolishness. you maybe an incautious fool at the first time, but there'd be no excuses to play dump for the 2nd. you might not be smart, at least you may refuse being a dump arse.

**************************************************************************************************************
From: AvaTrade
Sent: Friday, January 21, 2022 3:09 PM
To: XXXX8375
Subject: [AvaTrade] Re: AvaTrade

##- Please type your reply above this line -##
您的申请单号 (64378) 已经更新。如需添加新内容,请回复本邮件。
Your request (64378) has been updated. To add additional comments, reply to this email.
Skye Lee (AvaTrade)
Jan 21, 2022, 15:09 GMT+8
Dear Customer,
Please provide the following complete information to submit to the relevant department: (NOW HERE IT COMES AGAIN.....)
1. MT4 trading account
2. Payment Gateway
3. Payment amount
4. Name of payer
5. Bank card number
6. Bank name
7. Screenshot of complete bank flow: showing deposit time, amount, payer name, payer card number (at least the last four digits), payee
Name, payee account number
Kind regards,
Skye
Customer Service of APAC

***************************************************************************************************************
##- Please type your reply above this line -##
Your ticket # 797940 has been updated. To add additional comments, reply to this email.
Iskra T (AvaTrade)
Jan 21, 2022, 8:03 GMT+2
Dear Sean,

Thank you for contacting AvaTrade.
Please await an answer from APAC team as they are handling the issues regarding deposits and withdrawals.
If you have any additional questions, try our extensive list of Frequently Asked Questions page or contact our customer support team through Chat, email or phone.
Sincerely,
Iskra T
The AvaTrade team
Tel: + (1) 212-941-9609 | + (44) 203-307-4336
WhatsApp +44 752 064 4093
www.avatrade.com

Jan 21, 2022, 7:54 GMT+2
Reason of Request: CS@avatrade.com
Website: www.avatrade.com
First Name: Sean
Last Name: xxx
Email: xxxxx@gmail.com
Phone Number: xxxxxxx3659
Subject: Fist Deposit
Request: Dear AVA Team,
First deposit issue, contacted CS APAC already yet no further response from them since 22 hours ago. Pls refer to the below emails and thanks.
Sean

**************************************************************************************************
From: Sean
Sent: Friday, January 21, 2022 2:06 PM
To: AvaTrade
Dear AVA Team,
IS there any updates since the last correspondence nearly 20 hours ago? Please find below queries for your reply with my appreciation.
1. Is it normal for the first time fund deposit (debit card, mobile bank) up to one business day instead immediate transfer?
2. Please be advised to trace back the transaction log stored in your server, as proclaimed 256 bit secured environment for transaction safety, because all the processing and operations were undertaken within a secured webpage provided by your end.
Thank you and please keep posted.
Sent from Mail for Windows

From: Sean
Sent: Thursday, January 20, 2022 7:22 PM
To: AvaTrade
Subject: RE: [AvaTrade] Re: AvaTrade
Dear Ava CS,
Any update??
Sent from Mail for Windows

From: Sean
Sent: Thursday, January 20, 2022 3:41 PM
To: AvaTrade
Subject: RE: [AvaTrade] Re: AvaTrade
Ok, please refer to the highlighted. Thanks.
Sent from Mail for Windows

From: AvaTrade
Sent: Thursday, January 20, 2022 3:36 PM
To: xxxxx8375
Subject: [AvaTrade] Re: AvaTrade
##- Please type your reply above this line -##
您的申请单号 (64378) 已经更新。如需添加新内容,请回复本邮件。
Your request (64378) has been updated. To add additional comments, reply to this email.
Skye Lee (AvaTrade)

Jan 20, 2022, 15:36 GMT+8
Dear Customer,
Please provide the following complete information to submit to the relevant department:
1. MT4 trading account MT5 account 88283105
2. Payment Gateway Debit Card, Mobile Bank
3. Payment amount CNY xxxx
4. Name of payer xxx
5. Bank card number xxxxxxxxxxxxx9461
6. Bank name Bank of China
7. Screenshot of complete bank flow: showing deposit time, amount, payer name, payer card number (at least the last four digits), payee
Name, payee account number attached
Kind regards,
Skye
Customer Service of APAC

Jan 20, 2022, 15:34 GMT+8
Hi Skye,
According to the website instruction, I just made my first deposit of CNY xxxx via BoC in China 30 minutes ago, but it didn’t credit in my account.
Sean
Sent from Mail for Windows

Skye Lee (AvaTrade)
Jan 20, 2022, 15:29 GMT+8
Dear Customer,
Greeting from Avatrade!
We have received your feedback
How may I assist you today?
Kind regards,
Skye
Customer Service of APAC
This email is a service from AvaTrade. Delivered by Zendesk
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Reply by AvaTrade CCare submitted Jan 24, 2022:
Dear Sean,

We thank you for providing your details in order for us to locate your registration with us at AvaTrade.

We wish to highlight we will be in direct communication via customer service ticket 799118 requesting proof of payment documents in order for us to investigate further; a necessary step to enable our team to investigate this thoroughly.

We thank you for choosing AvaTrade.

Warm regards,

The AvaTrade Team