they just keep making all they can to make my acount goes 0000 they stop out my acount while i was full hedge
Nov 4, 2019 - No Rating xm closed my hedge position at full hedge at rollover time !!and off my 17k usd i tried to contact them but no help no answer and when i told them i am gonna sue them they just didnt care,and after i look into reuglated rules, its forbbiden to liquid or stopout full hedge no matter what even in negative postions profit i hope to get my money back ,thank you all in advance, XM fooled me lot of time 48015971 peroid between 1 septemeber to 5 september , and one last thing, becouse i respect this company i will consider my issue solved When i get all loses ,thats about 4k usd and thanks
3 traders have found this review helpful
Reply by Chris Zacharia submitted Nov 22, 2019:
I have looked into your case,
First of all the balance which you were trading with was not 17,000 USD but 1,700 USD.
You had fully hedged positions and a remaining equity (outside the hedged positions) of 45 USD.
The reason your account was stopped out was because your equity became negative due to the swaps charged for holding the hedged positions overnight. Eventually your account did not have enough equity to support these positions so it was stopped out.