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Review for TradersAcademyClub.com

Dubai, United Arab Emirates,
Jun 26, 2019,
Registered user

A bad customer service experience turned GOOD !

Service use: Live

Length of use: 0-3 Months

Dear Valdimir Ribikov,

I appreciate your honesty & sincerity, after a bad start with your team, i would have expected worse, on the contrary you have left me amazed.
I am more than obliged and happy that you personally put the effort to fix the issue. i feel nice that you did everything you could and now that i have access to the club, its going to be a long fruitful journey.
Thank you Chief !

Jun 23, 2019 - 1 Star Off course no one is perfect,but in a industry like online education, Customer Service is very essential and important. Dear Mr Ribikov, I really do not know if you are offering some quality education or not but i am very confident that you have the most dis organised and lethargic customer service team. After seeing good reviews about your system on FPA, i wanted to learn from one of the best online forex educators but i guess your team does not want me to be a part of your teaching journey.
I emailed, called & followed up with 3 of your customer service representatives onto no avail. i hope and wish that things change from here on, please ensure that people are treated with some respect.
Cheers

Reply by Vladimir Ribakov submitted Jun 25, 2019 Hello sir

I am very sorry to hear about your bad experience with the team. My team is ranked among the very top in the industry, according to our customers.

I am sure something went wrong, and I am sorry about it.

Please allow me to solve it all for you and assist personally.

My email is vladimir.ribakov@gmail.com

Please contact me directly and I'll do my best to assist you with your needs.

Once again, my apologies for your bad experience and I am looking forward to help you sir.

My best regards,

Vladimir Ribakov