It's always good to see and I appreciate the instant message from company Rep. Keep it upHi geo1778, thank you for letting us know about your experience with us. We always strive to ensure our customers and our partners have the best possible experience and so we’re sorry to hear of your frustration. May we ask that you please e-mail us over at service@axitrader.com and we will work together with you to ensure you get the service that you deserve. Regards, Erin.