ok got an email
eToro's technical department reviewed your claims in regards to execution problems and decided to refund your account with a trading bonus, equal to the amount of $45.10 lost in positions numbers: 29133512, 29116591, 29122470, 29116798, 29116865, 29117323, 29117445 and 29133685.
Kindly reply to this email, and acknowledge that you have no claim or grounds for claim, of any nature whatsoever, against eToro concerning the above technical event of (27/7/2012).
We apologize for the inconvenience and invite you to get in touch with your account manager or support may you require further details.
Best Regards,
eToro Customer Service Team
my english aint so good so since it said ill get a refund then 2nd part says i acknowledge that i get no claim whatsoever. im assuming this meant i only get the refund where the trades have surpassed 100% which is good enough since i was expecting them to say something like "their platform has no problems". sent them reply so will give final update here if i do get my refund as stated above.
eToro's technical department reviewed your claims in regards to execution problems and decided to refund your account with a trading bonus, equal to the amount of $45.10 lost in positions numbers: 29133512, 29116591, 29122470, 29116798, 29116865, 29117323, 29117445 and 29133685.
Kindly reply to this email, and acknowledge that you have no claim or grounds for claim, of any nature whatsoever, against eToro concerning the above technical event of (27/7/2012).
We apologize for the inconvenience and invite you to get in touch with your account manager or support may you require further details.
Best Regards,
eToro Customer Service Team
my english aint so good so since it said ill get a refund then 2nd part says i acknowledge that i get no claim whatsoever. im assuming this meant i only get the refund where the trades have surpassed 100% which is good enough since i was expecting them to say something like "their platform has no problems". sent them reply so will give final update here if i do get my refund as stated above.