Greetings! Thank you for your interest for my case. I am going to explain point of my case once again.
This is data for my positions:
View attachment 61639
Profit/loss is calculated like this: Profit/Loss = (closing price / opening price - 1) x Leverage x Margin. This formula applies for any instrument, any broker, and must be satisfied with all calculations. By margin, I mean margin written in MT4. That number is 622.64 EUR. Before opening positions I calculated that I need to have total Margin of 622 EUR for Leverage 1:100 so that I would have desired stop out price for my short positions. So, I opened my positions in lot size to match 622 EUR for margin written in MT4. I opened first position, and when I saw that Margin is not enough, I opened second position too to create 622 EUR Margin in MT4. Problem is, that margin in MT4 was calculated with leverage 200, not leverage 100 like I thought, like it must be since leverage is 1:100 for BTCUSD with Exness. Point is, because of that wrong leverage I opened position 2 times larger then I wanted without knowing it! Consequences of that is that I was losing 2 times more then I should, and had much closer stop out price! If information about leverage was correct, my position would be 2 times smaller then position I had, and when looking at price action for BTCUSD, it can be seen that my positions would not reach stop out level if I had my desired stop out price, my positions would hit take profit level on 6900. That is the point here!
Exness pretends to be stupid and ignore this fact that my positions would be winning, not losing if information about my position was correct. By that I mean Leverage and Margin in MT4. It is a fact that my positions would be winning, not losing if indeed Margin was 622.64 EUR and Leverage 1:100, yet Exness ignores this fact and refuses to pay my funds! They are only responsible for loss I suffered since error was on their side. Exness pretends that everything was correct with my positions and calculates my loss for margin 622.64 EUR with leverage 200. I even sent Exness support screenshot of my positions when I opened them and ask them directly is leverage indeed 100, and they have confirmed it! False information! Later they admit wrong leverage was applied to my account, and yet refuse to pay what they owe me! Exness pretends that I wanted to have positions this big, to have Margin 622.64 EUR for 200 leverage, which is completely false assumption! I wanted to have positions with Margin = 622.64 EUR with leverage 1:100, and any profit/loss calculation must be done to respect that!
@sam.peters do you understand now how Exness damaged me with wrong information about leverage? If something is still not clear, do not hesitate to ask.
@Alberto Frattin you must calculate Profit/Loss for leverage 100 and Margin written in MT4, which is 622.64 EUR! Now, pay me what you owe me!